Posted Dec 23, 2016 on Hotels
Picked it due to short transit to ride the Polar Express, unfortunately first issue was them not showing our reservations for two nights at almost $200 paid! Then give us a "suite" only to immediately turn sheets back to find a variety of hairs throughout bed and pillows , dirty towels hanging in bathroom as though they were just cleaned and hung but a long hair and a colored substance freshly rubbed on it and only one bed for a family of four! Called about dirty room, staff apologetic and blamed "she's the one that's supposed to be soooo good", gave us another room with two beds, where we were privileged to wreck it cigarettes thanks to people smoking outside the exit door directly beside our room ! Building definitely needs work as ceilings were gross , floor unlevel , out of date and smoke detector had huge gaps in wall around it , not to mention the fan in bathroom didn't even work . I read the reviews prior to booking and thought it was good. I'm writing this to hopefully help others . Old restaurant in same lot as hotel was an eye sore. Worked for the two nights we were there once I got clean sheets and pillow cases for new room as the beds in there had hairs on them too !!!