21c Museum Hotel Chicago

Photo gallery for 21c Museum Hotel Chicago

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Property

21c Museum Hotel Chicago

4 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
55 East Ontario Street, Chicago, IL, 60611

Explore the area

  • Popular LocationChicago Riverwalk12 min walk
  • Popular LocationGrant Park14 min walk
  • Popular LocationMillennium Park17 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)23 min drive

Choose dates to view prices

About this area

Chicago

Located near the beach, 21c Museum Hotel Chicago is in River North, a neighborhood in Chicago with good shopping. The area's natural beauty can be seen at Chicago Riverwalk and Millennium Park, while Navy Pier and Skydeck Ledge are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Wrigley Field. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests appreciate the hotel's convenience to public transportation: Grand Station (Red Line) is 4 minutes by foot and Chicago Station (Red Line) is 7 minutes.

What's nearby

  • Northwestern Memorial Hospital - 6 min walk
  • Chicago Water Tower - 7 min walk
  • Chicago Riverwalk - 12 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 17 min walk

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 15 min walk
  • Chicago O'Hare International Airport (ORD) - 23 min drive

Restaurants

  • Big Bowl — 2 min walk
  • Pizzeria UNO — 2 min walk
  • Eataly — 3 min walk
  • Osteria Via Stato — 3 min walk
  • Eddie V’s Prime Seafood and Steaks — 3 min walk

About this property

21c Museum Hotel Chicago

Romantic Chicago hotel in River North, walk to John Hancock Center
This smoke-free hotel features a full-service spa, a 24-hour fitness center, and a 24-hour business center. WiFi in public areas is free. Other amenities include self parking, massage/treatment rooms, and conference space. All 297 rooms offer comforts like premium bedding and pillow menus, plus free WiFi and plasma TVs with cable channels. Minibars, coffee makers, and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
21c Museum Hotel Chicago offers 297 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa by ASHA has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 46 per day)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Conference space (10000 square feet)
  • Meeting rooms - 7

Spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Dogs and cats welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 23.48 per accommodation, per night
The resort fee includes:
  • Spa access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 46 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 233 out of 363 reviews
5 - Excellent 64%
Rating 4 - Good. 63 out of 363 reviews
4 - Good 17%
Rating 3 - Okay. 38 out of 363 reviews
3 - Okay 10%
Rating 2 - Poor. 15 out of 363 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 363 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice size and well appointed. Love location although often sirens at night as near an ER. But rooms themselves are quiet. Housekeeping limited, maybe due to Covid, but requests for refills handled promptly. Front desk might benefit from more than 1 staff member or- when there were 2 when we checked in, a little eye contact and greeting until we could be served would be helpful. Great art exhibition on there now.
Stayed 4 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there any time. Best than expected.
Stayed 5 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like "No Room Service" covid reasons
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was truly kind. The art gallery lobby was unique. The room was very comfortable.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed. Big room. Clean. Courteous and responsive staff.
Stayed 2 nights in Oct 2021