Choose dates to view prices

21c Museum Hotel Chicago

Photo gallery for 21c Museum Hotel Chicago

Interior detail
Deluxe Suite, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk
Deluxe Suite, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk
Suite, Corner | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property

8.2/10 Very Good

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
55 East Ontario Street, Chicago, IL, 60611

Explore the area

  • Popular LocationGrant Park14 min walk
  • Popular LocationMillennium Park14 min walk
  • Popular LocationNavy Pier9 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)38 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Chicago

Located near the beach, 21c Museum Hotel Chicago is in Downtown Chicago, a neighborhood in Chicago with good shopping. John Hancock Center is a notable landmark, and the area's natural beauty can be seen at Millennium Park and Chicago Riverwalk. Looking to enjoy an event or a game while in town? See what's going on at Wrigley Field. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests appreciate the hotel's convenience to public transportation: Grand Station (Red Line) is 4 minutes by foot and Chicago Station (Red Line) is 7 minutes.

What's nearby

  • Northwestern Memorial Hospital - 4 min walk
  • Chicago Water Tower - 7 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 14 min walk
  • Navy Pier - 9 min drive

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • Big Bowl - 2 min walk
  • Pizzeria UNO - 2 min walk
  • Fleming's Prime Steakhouse & Wine Bar - 2 min walk
  • Eataly - 3 min walk
  • Eddie V’s Prime Seafood and Steaks - 3 min walk

About this property

21c Museum Hotel Chicago

4-star eco-friendly hotel near Navy Pier
Close to Michigan Avenue and Millennium Park, 21c Museum Hotel Chicago provides dry cleaning/laundry services, a 24-hour gym, and a 24-hour business center. Treat yourself to a body scrub, a hot stone massage, or a body wrap at Soothe, the onsite spa. The onsite restaurant, Lure Fishbar, features seafood. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Valet parking (surcharge), express check-out, and a porter/bellhop
  • Massage treatment rooms, a 24-hour front desk, and a ballroom
  • Luggage storage, an elevator, and 7 meeting rooms
  • Guest reviews say good things about the helpful staff and proximity to public transit
Room features
All 297 rooms include comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and tubs or showers
  • 42-inch plasma TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour fitness center
  • Full-service spa

Family friendly

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (10000 square feet)
  • Meeting rooms - 7

Spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 50 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 23.48 per accommodation, per night
The resort fee includes:
  • Spa access
  • Fitness center access
  • Phone calls
  • In-room safe and safe insurance
  • In-room coffee
  • Laundry facilities
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Is 21c Museum Hotel Chicago pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at 21c Museum Hotel Chicago?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at 21c Museum Hotel Chicago on Jan 7, 2023 start from $116.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at 21c Museum Hotel Chicago?

Valet parking is available for USD 75 per night.

What time is check-in at 21c Museum Hotel Chicago?

Check-in is from 4:00 PM - midnight.

What time is check-out at 21c Museum Hotel Chicago?

Check-out is at 11:00 AM.

Where is 21c Museum Hotel Chicago located?

Located in Downtown Chicago, this spa hotel is within a 15-minute walk of John Hancock Center and Millennium Park. Art Institute of Chicago and Navy Pier are also within 1 mi (2 km). Grand Station (Red Line) is only a 4-minute walk and Chicago Station (Red Line) is 7 minutes.

Can I cancel my reservation for free at 21c Museum Hotel Chicago and receive a full refund?

Yes, 21c Museum Hotel Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to 21c Museum Hotel Chicago cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very Good

Rating 10 - Excellent. 708 out of 1281 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 266 out of 1281 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 159 out of 1281 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 74 out of 1281 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 74 out of 1281 reviews" "
" "2 - Terrible 6%

9.0/10

Cleanliness

8.3/10

Staff & service

8.1/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Excellent

Gayle
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Loved the art and delightful music event going on during our stay.

10/10 Excellent

Gloria, Greenwood
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a fun vibe with the art. They had a jazz trio playing in the lobby on Fri and Saturday and it was so nice.Nice bed and bath linens. Very roomy and comfortable.

10/10 Excellent

Kristen
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Chicago and this hotel was a great experience! I would recommend it to anyone coming to Chicago Great location! Friendly and helpful staff. Great gym and rooms.

10/10 Excellent

Lawrence
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. My only complaint is that there is no refrigerator in the room.

8/10 Good

Jasmine
Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall the hotel was clean and the staff was nice. I did have a issue with the parking. Valet is ridiculous with $75 a day. & then if full, you have to park in the closet garage and pay by the hour. The garage is 2 blocks away. Try that with huge luggage.
Stayed 1 night in Nov 2022

4/10 Poor

Andrew
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time that I've stayed at this location, every time after I've checked out I've been charged for Minibar items that I've never taken, now I know it's impossible to proves something I haven't done it's suspicious that it's happened twice. The first time the charge was reversed, the second time I was given attitude for calling them out on this. I personally will never stay at this property again.
Stayed 1 night in Nov 2022

10/10 Excellent

Brenda
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, rooms were very clean. Floor was quiet. Elevators are small so sometimes there was a wait if it was full. Only downside was that we needed a rollaway and they were out when we asked. We made due. Would definitely stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Alyssa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel will stay again