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Reviews of Quality Inn San Francisco

3 out of 5
Quality Inn San Francisco
Victoria No. 409, Col. Centro, Chihuahua, CHIH

Reviews

8.4

Very Good

Rating 10 - Excellent. 477 out of 1004 reviews" "
Rating 8 - Good. 331 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to downtown.
Stayed 1 night in May 2024

6/10 Okay

eyra

Traveled with family
Disliked: Amenities, property conditions & facilities
Room card needs to be inserted & left on the outlet for lights, tv & ac to work, or all will turn off after 20 sec. I was given passes for breakfast but when asked where breakfast was served I was told they were not sure & lady pointed to an empty table by lobby (in the bar area). We left 1 of our cards inserted in outlet to keep ac going but for some reason when we got back to the room temps were 82 (all 3 days, we had to turn it on & off again to make it work) our final night the ac did not work we had to move rooms at 1 am after maintenance came & messed w-thermostat & left had to call again to report same issue, temp in room was 85. Did not get instructions on how to use the chip parking token you use to exit the parking garage, guy outside had to help us. But they did notify us it would be $350.00 pesos charge if we lost it. Random hairs in bathroom & a stained sheet. Very good location and walking distance to Cathedral, parking garage Accross the street very convenient.
Stayed 3 nights in May 2024
Response from MIguel Ordoñez Muñoz on May 10, 2024
Thank you for taking the time to complete the online survey about your recent stay at our hotel.On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is the most important thing to us and I assure you that we will use the information you have shared with us to make improvements so we can offer better service for all our guests in the future.I hope to have the opportunity to have your preference again so that we can offer you excellent service.In case you need anything additional, please do not hesitate to contact me.Sincerely,

10/10 Excellent

MIKE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great. Looking forward to staying here again
Stayed 1 night in Apr 2024
Response from . on May 7, 2024
We hope to see you here soon.

10/10 Excellent

Sabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people rhe staff was very nice helpful. I will stay again on my next trip or vacation. Thank you 😊
Stayed 3 nights in Apr 2024
Response from . on Apr 15, 2024
It was a pleasure serving you, we look forward to seeing you on your next visit.

2/10 Terrible

Manuel

Disliked: Staff & service
Always stay at Quality Inn stayed 2 nights and decided 1more night due to enjoying it. Told receptionist air conditioner was not working or our safe box was never fixed since day one only needed batteries and never fixed it. So receptionist decided to move us to another room when we always have street view and she said for what did we need view when there’s only a pharmacy I tok that unprofessional regardless why I wanted the street view. And pushed us to next shift and next shift told us we didn’t have a choice but to stay in another room. Without view because they were all taken. Just very disappointed never had any issues but felt we didn’t have a choice with receptionist and maintenance never took care of safe box my wife had to carry her belonging with her everywhere!!
Stayed 1 night in Apr 2024
Response from . on Apr 15, 2024
We apologize for the inconvenience that occurred. We will work with our staff to be more professional and able to adequately meet your requirements.

10/10 Excellent

Donald, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with free parking. Loved the restaurant with tasty food and great ambiance.
Stayed 2 nights in Apr 2024
Response from . on Apr 15, 2024
It was a pleasure serving you, we are glad that you like the food in our restaurant.

8/10 Good

MARIA, SIMI VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the breakfast it was served in a reception room. It looks like the breakfast area was improvised, not enough tables, not organized, coffee tasted awful and the two employees working there seem very stressed because there was no organization. Very limited food options, not what expected.
Stayed 1 night in Mar 2024
Response from . on Apr 15, 2024
An apology, we are working on our breakfast service to provide the best.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Emmanuel Carmona, Gerente de Ventas. on Mar 26, 2024
Agradecemos su valoración, esperamos verle pronto de nuevo.

8/10 Good

Carlos

Stayed 2 nights in Mar 2024
Response from MIguel Ordoñez Muñoz on Apr 24, 2024
Estimado CarlosMuchas gracias por compartir tus comentariosRecibe un cordial saludo

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to central Chihuahua
Stayed 4 nights in Mar 2024
Response from Emmanuel Carmona, Sales Manager. on Mar 26, 2024
Thank you for stay, please let us know what can improve to make more comfortable our guest stay.

8/10 Good

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miguel Ordoñez Muñoz on Apr 24, 2024
Estimada MaríaMuchas gracias por tu puntuación.Recibe un cordial saludo

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service
It’s a beautiful place in the heart of chihuahua
Stayed 1 night in Feb 2024
Response from Miguel Ordoñez Muñoz on Apr 24, 2024
Estimada TirsoMuchas gracias por tu puntuación.Recibe un cordial saludo

6/10 Okay

Saul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked that it was accessible to surrounding stores and eating places staff was helpful, however this time around they had complications with the elevators making it hard to get to rooms, many times cards for rooms and elevators didnt work. Another plus was that cleaning crew was funominal excellent staff, not only did they keep up with room survice, the whole building was exceptionally clean.
Stayed 3 nights in Feb 2024

8/10 Good

Carmen

Stayed 5 nights in Feb 2024
Response from MIguel Ordoñez Muñoz on Apr 12, 2024
Estimada CarmenMuchas gracias por tu tiempo y poder compartir tu calificación.Recibe un cordial saludo.

10/10 Excellent

DANIEL, ANTHONY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay!
Exceptional! The staff was very friendly. The establishment is very clean and very safe. I will definitely be staying here again. Very attentive.
Stayed 2 nights in Feb 2024

10/10 Excellent

ZULMA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean and perfect location to walk around downtown
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

José Antonio, Anahuac

Liked: Cleanliness, staff & service, property conditions & facilities
NO HOT WATER AT 4.00 A.M. TERRIBLE. I WAS WITH A PRINCIPAL WORKING! INADMISIBLE.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y con muy buena ubicación, puedes ir caminando a muchos lugares y a muchas tiendas, tiene estacionamiento techado y seguro, el personal muy amable
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

MARCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in the heart of downtown where everything is within walking distance. The staff was courteous, the property is very clean and our room was impeccable!
Stayed 1 night in Dec 2023

8/10 Good

Felipe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff, very limited/poor breakfast when included in the room price.
Stayed 4 nights in Dec 2023

8/10 Good

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and kudos to the staff
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Dec 2023

10/10 Excellent

Phu H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Victor

Stayed 1 night in Nov 2023

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En el primer piso subir una pequeña escalera y levantar las maletas por la escalera, no tiene rampa para maletas o acceso a discapacitados con silla de ruedas
Stayed 1 night in Nov 2023

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great beds are really comfortable..
Stayed 1 night in Oct 2023

10/10 Excellent

selena

Stayed 2 nights in Oct 2023
Response from Miguel Ordoñez General Manager on Nov 3, 2023
Estimada SelenaMuchas gracias por compartir su puntuación, para nosotros es un placer.

2/10 Terrible

maria

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Quality in for service and family friendly options, continental breakfast, easy parking, clean hotels, friendly
Stayed 1 night in Oct 2023
Response from Emmanuel Carmona, Sales Manager. on Oct 16, 2023
Dear mr. Joseph, we appreciate your stay and hope to see you soon again. Thank you for your comments.

10/10 Excellent

ZULMA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and overall it was a great stay!
Stayed 1 night in Oct 2023
Response from Emmanuel Carmona, Gerente de Ventas. on Oct 6, 2023
Thank you for your stay and your comments. We hope to see you again soon.

10/10 Excellent

Erika M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved everything service cleanest and service
Stayed 3 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on Oct 6, 2023
Thank you for your stay, we appreciate your comments.

6/10 Okay

Erika, Saginaw

Stayed 2 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on Oct 16, 2023
Agradecemos su estadía y apreciamos su valoración, nos esforzamos en mejorar día con día en el servicio que brindamos. Espero pueda comentarnos en qué podemos mejorar.

8/10 Good

GUILLERMO A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentero
La verdad me gusto mucho quedarme en este hotel. Generalmente me gusta quedarme en el hotel Mirador porque tiene alberca techada para que mi niña se divierta y yo también, pero estaba todo ocupado y la mejor opción fue quedarme aquí y la verdad valió la pena. Muy cómodas camas, muy limpio, práctico tener el restaurante Dega ahí abajo y muchos atractivos ahí alrededor que caminando se llega.
Stayed 2 nights in Sep 2023
Response from Emmanuel Carmona, Gerente de Ventas. on Sep 25, 2023
Agradecemos su estadía y esperamos su visita nuevamente. Nos esforzaremos en mejorar nuestro servicios y alcanzar una calificación 10 de 10, sus comentarios nos ayudarán a mejorar.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Miguel Ordoñez General Manager on Sep 14, 2023
Hola ChristinaMuchas gracias por tu puntuación, esperamos que regreses muy pronto.saludos

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfortable! Big bathroom! Pillows nice and soft
Stayed 1 night in Sep 2023
Response from Emmanuel Carmona, Sales Manager. on Sep 12, 2023
Dear Mr. Luis. Thank you for your comments, we appreciate your stay and we hope to see you again soon.

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Miguel Ordóñez on Sep 9, 2023
Hola Luz Quiero agradecer tu puntuación en nuestro hotel, para nosotros es muy importante.Muchas gracias

10/10 Excellent

Erika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lots of local shopping. Clean and great working AC
Stayed 4 nights in Aug 2023
Response from Miguel Ordoñez General Manager on Aug 22, 2023
Estimada ErikaAgradezco el tiempo que tomaste en poder compartir tu experiencia.Recibe un cordial saludo.

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
T
Stayed 1 night in Aug 2023
Response from Emmanuel Carmona, Gerente de Ventas. on Aug 22, 2023
Lamentamos que su estadía no haya sido completamente satisfactoria, si nos comparte sus comentarios buscaremos mejorar su experiencia en la próxima estadía.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Miguel Ordoñez General Manager on Aug 22, 2023
Estimado huéspedMuchas gracias por compartir su experiencia.Reciba un cordial saludo.

10/10 Excellent

Edgar A

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Aug 2023
Response from Miguel Ordoñez General Manager on Aug 22, 2023
Hola EdgarMuchas gracias por compartir tu experiencia, te esperamos pronto.Reciba un cordial saludo.

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Miguel Ordoñez General Manager on Aug 22, 2023
Hola AlmaPrimero que nada, agradecemos tu tiempo en poder compartir tu experiencia, para nosotros es muy importante ya que nos ayuda en mejorar nuestro servicio.Recibe un cordial saludo.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
downtown
right at downtown, perfect location
Stayed 3 nights in Jul 2023
Response from Miguel Ordoñez General Manager on Aug 22, 2023
Hola GabrielaAgradezco mucho tu tiempo en responder tu experiencia, esperamos que regreses muy pronto.Saludos.

4/10 Poor

Brenda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Poor costumer attention, but the hotel is very well located just behind the Catedral in plaza historica. They definitely need to improve their costumer attention.
Stayed 3 nights in Jul 2023
Response from Gerente de Ventas on Jul 25, 2023
Gracias por tus comentarios Brenda, trabajaremos en reforzar nuestro servicio al cliente. Esperamos tener la oportunidad de servirte nuevamente.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Gerente de Ventas on Jul 25, 2023
Gracias por la oportunidad de servirte Ruth, esperamos contar con tu estadía en un futuro.