All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I went back to my hometown to stay, and this is the best place to stay so much to do in the surrounding area
Anthony
Stayed 1 night in Mar 2024
Response from Matthew N on Apr 25, 2024
Anthony,Glad you were able to come back and visit. We are glad that you enjoyed your stay and we look forward to seeing you again the next time you are in town. Safe Travels.
8/10 Good
Sara
Mar 30, 2024
Sara
Stayed 2 nights in Mar 2024
Response from Matthew N on Apr 25, 2024
Sara,Thank you for taking the time to review our hotel. Safe Travels.
Jacquelyn,Thank you for taking the time to review our hotel. Safe Travels.
10/10 Excellent
Tina
Mar 13, 2024
Liked: Cleanliness, staff & service, amenities
I loved everything but the pool area it was cold out the pool was heated but there was air running which made it cold.
Tina
Stayed 1 night in Mar 2024
Response from Matthew N on Apr 25, 2024
Tina,Thank you for taking the time to share your thoughts regarding your stay. We will work to dial in the pool temperature for your next stay! Safe Travels!
This was a very nice and clean hotel with great service and a great breakfast. But the sheets on the bed were so rough it was like sleeping with sandpaper. Horrible!!
Michael
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Michael, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our spotless hotel, excellent service, and delicious breakfast options. My apologies that you didn't enjoy your bedding; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. We were happy to host you and hope to do so again soon. Best, Matthew Nash, GM
Staff were amazing and the area was great;) several things to do in close proximity to the hotel. Would definitely stay again!
Jessica
Stayed 2 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear Jessica,It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon.Best,Matthew NashGeneral Manager
Dear Jeffrey,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Matthew NashGeneral Manager
6/10 Okay
Ellen
Traveled with partner
Oct 28, 2023
Property in great location but facility needs updated
Poor lighting in rooms, towels stained, tile worn and chipped, bathtub stained, view of river was really view of roof
Ellen
Stayed 2 nights in Oct 2023
Response from GM on Oct 29, 2023
Dear Ellen,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Matthew NashGeneral Manager
I always stay at the Courtyard Hamilton Ohio and It’s always been wonderful! I have zero complaints. The staff goes out of their way to accommodate and they are friendly, professional and eager to help. The Marriott is our home away from home.
Verified traveler
Stayed 12 nights in Oct 2023
Response from GM on Oct 28, 2023
Dear Anonymous,Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we are thrilled to be your home away from home.Best,Matthew NashGeneral Manager
Dear William,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Matthew NashGeneral Manager
Dear Kelly,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our friendly staff and amazing restaurant offerings were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Matthew NashGeneral Manager
Friendly staff. Conveniently located. Good amenities.
Brad
Response from GM on Oct 3, 2023
Dear Brad, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Matthew Nash General Manager
10/10 Excellent
Brad
Sep 29, 2023
Brad
Stayed 1 night in Sep 2023
10/10 Excellent
Mark
Sep 3, 2023
Mark
Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Dear Mark, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Matthew Nash General Manager
10/10 Excellent
Paul
Sep 3, 2023
Paul
Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Dear Paul, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Matthew Nash General Manager
Dear Jesse, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was peaceful. Thank you for taking the time to share your wonderful experience. We welcome the feedback and look forward to hosting you again. Best, Matthew Nash General Manager
Dear Russell,Thank you for taking the time to write a review. I’m pleased to learn that your stay and our location were enjoyable. We appreciate your compliments and humbly request a return visit. Best,Matthew NashGeneral Manager
Dear Cynthia, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our beautiful and vibrant location. We look forward to seeing you again upon your return to the area. Best, Matthew Nash General Manager
10/10 Excellent
James, Columbus
Jun 9, 2023
James
Stayed 1 night in Jun 2023
6/10 Okay
Andrew
May 28, 2023
Liked: Room comfort
Disliked: Staff & service
The room was fine, but there was no where to eat in the hotel the snack shop was empty. The pool was not well maintained.
Andrew
Stayed 2 nights in May 2023
Response from GM on May 28, 2023
Dear Andrew,Thank you for staying with us and sharing your experience. I am sorry to see that your stay was only average as our goal is to exceed our guests’ expectations. Your review, which highlights our successes and areas for improvement, is welcomed as they foster change for the better. Thank you for taking the time to share your review and being our valued guest. We hope to WOW you on a return trip to our area. Sincerely,Matthew NashGeneral Manager
Dear Cathy, Sincere thanks for taking the time to share your review. It's encouraging to know that your stay was pleasant thanks to our exceptional location and atmosphere. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Matthew Nash General Manager
It was a great place to spend 3 days. Staff was very accommodating and room was quite nice.
Jane
Stayed 3 nights in May 2023
Response from GM on May 19, 2023
Dear Jane, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Matthew Nash General Manager
I was out and about so much, I didn't get the opportunity to check out the fitness center, but the staff were friendly and the room was clean. I wish I had a few extra cups in the room for coffee, and the bed was a little firmer than I like, but otherwise it was a nice trip. Thanks for the early check in too!
Sarah
Stayed 2 nights in May 2023
Response from GM on May 12, 2023
Dear Sarah, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Matthew Nash General Manager
10/10 Excellent
CEDRIC
Business traveler
May 4, 2023
Clean nice place nice staff. The gentleman up front was very cool. The lady at bar was very nice and had good food!
CEDRIC
Stayed 2 nights in May 2023
Response from GM on May 4, 2023
Dear CEDRIC, It is wonderful to hear you had an enjoyable stay at our Courtyard by Marriott. Our clean accommodations and professional staff are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Matthew Nash General Manager
Dear Louise, We appreciate your feedback and apologize for your disappointment with the coffee service. The Courtyard brand standard has moved to offering a variety of delectable Starbucks coffee selections at our Bistro, while still offering the convenience of brewing a notable individual cup of coffee in all guest rooms. We sincerely thank you for your feedback and hope you’ll have an opportunity to visit us again soon. Sincerely, Matthew Nash General Manager
Great stay.. perfect location to attend the Midwest Ceramics Show! To the person that put the stickers on the inside of the lamp… thanks for almost giving me a heart attack 😆
Christina
Stayed 1 night in Apr 2023
Response from GM on Apr 23, 2023
Dear Christina,Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon.Best,Matthew NashGeneral Manager
Very nice hotel. Hamilton is a quaint town. Only a 20 minute drive to Miami University. Complimentary coffee in lobby is great idea and should be for $300 a night. A little expensive.
Thomas
Stayed 1 night in Apr 2023
Response from GM on Apr 17, 2023
Dear Thomas, We love making our guests feel welcome and helping them enjoy their time in Hamilton. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Matthew Nash General Manager
This was the best hotel stay we have had in a very long time. The beds were comfortable the room was clean the service was friendly And above all the quality For the price was superior. The night before I stayed in a hotel room that was twice the cost.. And it did not compare to this one... My expectations were exceeded in a good way.
Shannon
Stayed 1 night in Mar 2023
Response from GM on Mar 27, 2023
Dear Shannon, Thank you for sharing this frame-worthy review. I feel our accommodations are the finest in Hamilton and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We look forward to serving you in the future. Best, Matthew Nash General Manager
4/10 Poor
Tracy
Business traveler
Mar 8, 2023
Disliked: Staff & service, amenities
No free coffee in the morning? Restaurant closed in the evening? Sad
Tracy
Stayed 1 night in Mar 2023
Response from GM on Mar 8, 2023
Dear Tracy,I am sorry that we let you down and that you didn't enjoy your stay. We always want to leave our guests with a good impression of our hotel. I apologize for our shortcomings and hope we can redeem ourselves to you on a future visit.Sincerely,Matthew NashGeneral Manager
I love the hotel but I do believe more soaps should be available due to hypoallergenic and don't see where the hotel recycles and collerates with proper waste disposal for the trash people..... Not sure of the service they use..... But they are nice friendly and food amendmenties are delicious..... One of my favorite hotels
BRITTANY
Stayed 2 nights in Feb 2023
Response from GM on Feb 27, 2023
Dear BRITTANY, It is always a pleasure to see that our guests enjoyed their overall stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and look forward to welcoming you back soon. Best, Matthew Nash General Manager
I have never had a bad stay here and I come every 3 to 4 weeks
joseph
Stayed 3 nights in Feb 2023
Response from GM on Feb 19, 2023
Dear Joseph,Thank you for being a loyal customer and for sharing this excellent review. We look forward to your next visit.Best,Matthew NashGeneral Manager