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Reviews of Welcome Suites Springdale

2.5 out of 5
Welcome Suites Springdale
11645 Chesterdale Road, Cincinnati, OH

Reviews

6.2
Rating 10 - Excellent. 29 out of 136 reviews" "
Rating 8 - Good. 36 out of 136 reviews" "
Rating 6 - Okay. 23 out of 136 reviews" "
Rating 4 - Poor. 15 out of 136 reviews" "
Rating 2 - Terrible. 33 out of 136 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gabrielle

Traveled with group
Disliked: Staff & service
They did not have a room available when I attempted to check in (despite having reserved and paid for my room through Expedia)
Stayed 1 night in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Nov 2023

10/10 Excellent

Alvira

Stayed 2 nights in Nov 2023

2/10 Terrible

Don

Stayed 2 nights in Jun 2023

4/10 Poor

Adam

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
No utensils in the room, and there were roaches in the room
Stayed 8 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Sep 2023

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Haley

Liked: Room comfort
The main issue was when I got there my room was not ready at all. Bed not made room not clean. And in the system it told them it was ready so when I walked in I was upset that I couldn’t lay right down and relax
Stayed 1 night in Aug 2023

2/10 Terrible

reham

Stayed 6 nights in Aug 2023

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I've ever stepped into
Run - and fast! This place is a dump with a strong odor throughout which caused a reaction to my asthma requiring a visit to urgent care. I refused to stay after seeing how bad the place (flooring peeling, holes in wall and sheets, trash in the halls, strong smoke odor throughout, no elevator) was and they have never refunded me, and they even disputed my credit card dispute. This place is not good and should NOT be listed on Hotels.com (I can't believe this place meets the Hotels.com minimum standards).
Stayed 1 night in Jun 2023

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE COMMUNICATION
They call me Saturday morning to let me know they overbooked and cancelled my reservation. Very dissatisfied with the service.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
If you go to Cincinnati you got to stay here the best Embassy great quality very friendly people
Stayed 2 nights in Jul 2023

2/10 Terrible

David

Traveled with family
I had a text from Welcome Suites that they overbooked and therefore had no room for me. They should cut off taking reservations from Expedia if they can’t honor them. I tried calling Expedia to have another hotel reservation but Expedia doesn’t have a phone number to contact. Ended up booking another hotel that was $80 more money. Not a good experience.
Stayed 2 nights in Jul 2023

2/10 Terrible

Alona

COMPLAINT- REFUND NEEDED
The hotel was overbooked, therefore, I did not have a room. I had to scramble and find another hotel. I need a refund immediately. What is the process for this? 404-644-7275
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
This place is terrible. We checked in and as soon as we walked in the room we turned around and left. We did not stay there. We asked for a refund which is still pending. The rooms were run down and dirty. The shower curtain had holes, the bed looked more like a cot than a bed. There was what looked like dried blood from meat in the freezer. Do not recommend. Sorry no pics but we got out of there as fast as we could.
Stayed 1 night in May 2023

2/10 Terrible

malikah

Disliked: Staff & service, amenities, property conditions & facilities
dirty
Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No TV, no waste basket, no soap.... Staff was friendly
Stayed 2 nights in Apr 2023

2/10 Terrible

Ellen

Disliked: Amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Jubilynn

Stayed 7 nights in Oct 2022

2/10 Terrible

Lori

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival was told that they canceled our reservation and felt that it was ok that they called while we were on the plane flying from Phoenix with no place to stay will never stay here
Stayed 2 nights in Jul 2022

2/10 Terrible

Terry

Stayed 1 night in Aug 2022

2/10 Terrible

Charlene

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
A Hot Mess
Tried to check in only to be told there was be record of my reservation (despite having a printed copy). Apparently they changed hands and didn’t fill the new owners in on anything. Took a solid 45 minutes to iron everything out and they seemed genuinely disinterested in the situation because their shift was ending. Immediately after checking me into a room, they hit the bricks because they were clocking out for the day and told me no one would be around (despite advertising 24/7 front desk). The whole place stunk of pot and cigarette smoke. The lock on the door was busted and the room across the hall didn’t even have a door. The room itself was cheaply redone, but looked quite nice. The walls were quite thin and that area was very loud. Didn’t sleep a wink and left early in the morning.
Stayed 1 night in Oct 2021

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
No bath towels No ice available No waste receptacles No front desk to contact for resolution. Dirty
Stayed 1 night in Apr 2022

4/10 Poor

Toni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com disappointed
I prepaid $95 when I received the receipt the room was billed as $65. Besides being a very unsafe area, where the front door always stayed unlocked, there was a wash cloth on the sink, only one towel in the bathroom. No soap, extras were included. Very disappointing referral definitely not worth paying $30 extra dollars to hotels.com for booking the room.
Stayed 1 night in Apr 2022

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting.
This was the most disgusting hotel I ever stepped foot in. There was hair all over the tub, the sink, the floor. The toilet was dirty, the counters were dirty, the bedding was dirty. Oh but the bed was made. The floor was sticky. We walked right back out and stayed elsewhere.
Stayed 1 night in Mar 2022

2/10 Terrible

Ira

Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Read
Run down. The bed in the room was broke down the springs were. The hotels wifi doesnt work they say its day to day if it works.. all the staff live on property. No ice or vending machines on site even though they are signs for them
Stayed 1 night in Nov 2021
Response from Monique on Nov 8, 2021
I am sorry you were not pleased with your stay. As a new takeover we will continue to make improvements. Your feedback is important to us and we hope to earn your business back.

2/10 Terrible

William

Stayed 1 night in Oct 2021

10/10 Excellent

Lavell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! Service top notch! Will stay again
Stayed 1 night in Oct 2021
Response from Monique, GM on Oct 11, 2021
Thank you so much for your comments. We are glad that you enjoyed your stay and are looking forward to seeing you again.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Dated hotel but clean.
Stayed 1 night in Sep 2021
Response from Monique, GM on Sep 27, 2021
Hi Martin, we are glad that you enjoyed your stay here with us. We are always trying to make our guests feel like this is their home away from home. We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
The modern day look and very friendly
Stayed 1 night in Jun 2021

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No i would not recommend this hotel, it was not clean the bed an sheets wasnt to proper standards the service was awful. The parking lot had a car on bricks when i pulled up. It was not toilet paper in bathroom just a filthy hotel
Stayed 2 nights in Jun 2021

6/10 Okay

Tanner

Disliked: Room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 45 minutes to find someone just to get checked in. Had to switch room 4 times due to tv, fridge and other things not working in rooms.
Stayed 1 night in Jun 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Stayed 1 night in Jun 2021

6/10 Okay

Dana

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Very basic. Nice and cool A/C. Super friendly staff.
Stayed 1 night in May 2021

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and within budget!
Manager was very friendly and helpful. The hotel was just what I needed: a clean room, somewhere peaceful to rest, and not too fancy. Fair price and conveniently close to restaurants & stores.
Stayed 3 nights in May 2021

4/10 Poor

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They r family friendly and the saly water poool is cool. I dont like the price.
Stayed 2 nights in Apr 2021
Response from Brand Experience Team on Apr 28, 2021
Greetings Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Denise L. #Team6

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fact that my room was infested with roaches and no answer from the front desk
Stayed 1 night in Apr 2021

10/10 Excellent

rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Dipak Patel is an excellent host. Rooms were clean and quite.
Stayed 1 night in Apr 2021
Response from Brand Experience Team on Apr 28, 2021
Greetings Rodney, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Denise L. #Team6

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2021

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. No one
Stayed 2 nights in Jan 2021

4/10 Poor

Terry

Stayed 2 nights in Oct 2020
Response from Nancy Y. on Nov 30, 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Nancy Y. on Nov 30, 2020
Thank you for the perfect rating!! Nancy Y. #Team6

6/10 Okay

Joel, West Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hallways smelled aggressively like cigarettes, and the front office was unattended and hidden. Overall it felt a little sketchy, but the price I paid was excellent, so I can't really complain.
Stayed 2 nights in Sep 2020
Response from Brand Experience Team on Feb 8, 2021
Hi Joel, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Studio 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020