Suite, 1 King Bed with Sofa bed, Non Smoking (1 Person Sofa Bed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Comfort Inn Downtown

2.5 out of 5
Comfort Inn Downtown
1800 Euclid Ave, Cleveland, OH

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Raghad

Disliked: Staff & service, property conditions & facilities
Room was smiling so bad and bathroom was rusty and dirty
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 29, 2024
Dear Raghad, We're truly sorry to hear about your disappointing experience during your stay with us. It's disheartening to learn that your room didn't meet your expectations, and we apologize for any inconvenience caused by the odor and cleanliness issues you encountered. Your feedback is invaluable to us as we continuously strive to improve our accommodations and services. Please know that we take your concerns seriously and will address them promptly to ensure that future guests do not encounter similar issues. We appreciate your candor and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Ashley,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Elise

Traveled with family and small children
Disliked: Cleanliness, staff & service
We had to pay for parking, which was not indicated at booking. Our room had (other people's) hair throughout the room, on the "clean" towels and on the floor in the bathroom. Our room had a pull out couch/bed that was covered in stains. We had to go down to the desk to get sheets, pillow and blanket for the pull out bed. The lamp shade had what appeared to be blood on it. Overall, we were unimpressed, especially for the price, and did not feel comfortable having our young daughter there.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Dear Elise,I'm truly sorry to hear about your disappointing experience at our hotel. It's deeply concerning to learn about the cleanliness issues you encountered in your room and the unexpected parking fee. Please accept our sincere apologies for the oversight regarding these matters. Your comfort and satisfaction are paramount to us, and we understand how crucial it is to maintain high standards of cleanliness and transparency. Rest assured, we will address these issues with our housekeeping and front desk teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to make it up to you in the future and provide you and your family with the exceptional experience you deserve.

10/10 Excellent

Sriram

Traveled with family
Liked: Cleanliness, amenities
Good
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Sriram, Happy to see your glowing 5-star rating! Your satisfaction is our top priority, and we're over the moon to know we hit the mark during your stay. Your feedback is invaluable, and we can't wait to welcome you back for another fantastic experience soon!

2/10 Terrible

henry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
better skip this hotel and found others in this area
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello henry,We're sorry to hear your stay didn't meet your expectations. Feedback is valuable, and we encourage you to reach out to management to address specific concerns. Your input helps us improve for future guests' experiences.

6/10 Okay

Daria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room freshly painted, great towels and comfortable bedding.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Daria, Thank you for sharing your experience with us. We're delighted to hear that you appreciated the freshly painted room, high-quality towels, and comfortable bedding during your stay. Your satisfaction is our priority, and we're thrilled that these aspects contributed positively to your experience. Regarding your feedback, rest assured that we have already spoken to our housekeeping team to ensure that our guests enjoy a pristine and comfortable environment. Your insights are invaluable to us as we continually strive to enhance our guests' experience. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated hotel. A bit shabby, but very clean, and a terrific breakfast buffet.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Miriam, What a delightful review, thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be well situated—that's music to our ears! And cleanliness? We take that seriously, so it's fantastic to know we hit the mark there.Ah, a bit shabby, you say? Well, we like to think of it as charmingly rustic, adding character to your stay! But fear not, we're always looking for ways to spruce things up while maintaining that cozy vibe that our guests love.Now, onto the star of the show—the breakfast buffet! We're thrilled to hear you enjoyed it. From fresh pastries to savory delights, we love starting our guests' days off right with a spread that's sure to satisfy every palate.Your feedback means the world to us, and it's reviews like yours that keep us motivated to keep exceeding expectations. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Sharon

Location Clean property
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Sharon, What a delightful review—thank you for brightening our day with your kind words! We're absolutely thrilled to hear that you had such a fantastic stay with us and that our location and clean property left such a positive impression.We couldn't agree more about the importance of location and cleanliness when it comes to a great hotel experience. It's wonderful to know that our spot hit the mark for you and that our dedication to maintaining a pristine property didn't go unnoticed.Your glowing review is like a ray of sunshine for our team—we're beaming with pride knowing that we helped make your stay memorable. We can't wait to welcome you back for another incredible visit!

10/10 Excellent

MARIANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely accommodating and helpful. I arrived early and they were able to find me a clean room and check me in right away. The hotel location was perfect with everything I needed in walking distance. Perfect place for me.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Marianne, What an absolute delight to read your glowing review! A perfect 5 out of 5 rating—thank you for making our day with your kind words.We're thrilled to hear that our staff went above and beyond to make your stay memorable. It's our mission to ensure every guest feels welcomed and taken care of, and it sounds like we hit the mark with you!Isn't it fantastic when everything falls into place perfectly? We're thrilled that our location worked out so well for you, putting everything you needed within easy walking distance. Convenience is key, and we're delighted that you found it here with us.

8/10 Good

Krystal

Liked: Cleanliness, staff & service
Housekeeping staff was friendly and helpful, but outdated property.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Krystal, We're delighted to receive your feedback on your recent stay with us! A solid 4 out of 5 rating is music to our ears, and we're thrilled to hear that our housekeeping staff left such a positive impression on you. They're truly the heart and soul of our operation, and we'll be sure to pass on your kind words to them!While we're sorry to hear that you found our property a tad outdated, rest assured that we're always looking for ways to freshen things up and keep our guests feeling right at home. Your feedback is invaluable in helping us prioritize areas for improvement, so thank you for sharing your thoughts with us!We hope that despite the outdated vibes, you were still able to enjoy your stay with us to the fullest. It would be our pleasure to welcome you back in the future and show you the strides we've made in making our property shine even brighter!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Michael,We are thrilled to hear that you had a fantastic stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another wonderful experience!

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy room could hear everything neighbor was doing
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Wendy, What a pleasure to receive your feedback on your recent stay with us! A solid 4 out of 5 rating is music to our ears, even though we're sorry to hear about the noise disturbance. Your comfort is our top priority, so we're taking your comments seriously and looking into ways to ensure our guests can enjoy peace and tranquility during their stay.We're all about those quiet, serene vibes, so it's a bummer that your experience was disrupted. Rest assured, we're already taking steps to address this issue and make sure future guests can enjoy some blissful shut-eye without any disturbances.Thanks a ton for bringing this to our attention—we truly value your feedback and can't wait to show you the improvements next time you stay with us!

8/10 Good

Jerry Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the parking situation. Paid parking. As I like to walk, the back alley, where cars are directed to leave, seems to be the only path out of the hotel. Day time seems to be ok.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Jerry, Wow, thanks a bunch for dropping us your feedback on your recent stay—it means the world to us! We're stoked to hear that overall, you had a great time, scoring us a solid 4 out of 5.We totally hear you about the parking situation—it's super important for us to make sure every aspect of your stay is as smooth as possible. We're sorry to hear that the paid parking arrangement didn't quite hit the mark for you. We're constantly looking for ways to improve, so your feedback is like gold to us!Your point about the back alley is spot-on. We're all about ensuring our guests feel safe and comfortable, so we'll definitely take a closer look at how we can make that whole area feel more welcoming, especially for those who prefer a leisurely stroll.Thanks a million for bringing these things to our attention! We're always striving to make each stay better than the last, and your feedback is absolutely invaluable in helping us do just that. Can't wait to welcome you back for another awesome stay in the future!

10/10 Excellent

Lloyda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast, only improvement needed is the hot water
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Lloyda,We appreciate your positive feedback on our hotel and breakfast. Please feel free to reach out to our management team directly to discuss any concerns about the hot water during your stay. Thank you for choosing to stay with us.

6/10 Okay

Heidi

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Heidi, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your insights to continuously improve our services.

6/10 Okay

Robin

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Robin, We're sorry to hear that your experience fell short of your expectations during your recent stay. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We strive to provide exceptional service and accommodations to all our guests, and it's disheartening to learn that we missed the mark. Rest assured, we will address the issues you've raised to ensure that future guests enjoy a more satisfactory stay. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness
Easy to find. Close to downtown.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Michelle, We're pleased to hear about your experience at our hotel! Easy accessibility and proximity to downtown are highlights we take pride in. We're constantly striving to provide a top-notch experience for our guests, and your feedback helps us in our mission. Looking forward to welcoming you back for an even more fantastic stay next time!

6/10 Okay

Christine, Massapequa

Business traveler, Traveled with partner
Disliked: Amenities
When we arrived we were not greatest just asked for credit card and photo id . Check in was easy but no info about breakfast times or where to go or even that it was included in our reservation . Nothing about coffee or tea availability I saw you had and Forget about telling us to enjoy our stay !! Water power was so weak I could barely wash the shampoo out of my hair ! Cleaning service was so loud when cleaning other rooms it was so annoying when I was trying to relax in my room ! I do t think this hotel is for me ! Oh they charge 14. For parking and I see a special from lot charging other people 10 !
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Christine, We're truly sorry to hear about the challenges you faced during your stay with us. Your feedback is invaluable as it helps us identify areas where we can improve our service. We apologize for the lack of communication regarding breakfast times and amenities, as well as the inconvenience caused by the weak water pressure and disruptive cleaning service. Please know that we take your comments seriously and will address these issues with our team to ensure a more enjoyable experience for all our guests in the future. We appreciate your honesty and hope you'll consider giving us another chance to exceed your expectations on your next visit.

8/10 Good

Shana

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Shana, We're overjoyed to hear that you chose to share your experience with us! Your generous 4-star rating speaks volumes, and while you didn't leave a comment, we're here to guess that your stay was pretty swell.Your satisfaction is our ultimate goal, and we're thrilled to see that reflected in your rating. We hope your time with us was filled with moments of comfort, relaxation, and perhaps a touch of adventure.Should you find yourself craving another getaway or in need of a cozy retreat, we'd be honored to welcome you back with open arms. Until then, safe travels, and may your future journeys be as delightful as your stay with us!

10/10 Excellent

marylou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff.. great location..we parked and walked everywere.. great place to stay..
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Marylou!We are so happy to hear that you had such a great time during your stay with us! Keeping things clean and giving friendly service are very important to us, so it's great to hear that you were happy with both. One thing that makes us stand out is that we're in a great spot that makes it easy for guests like you to explore and enjoy the area. Thanks for telling us how easy it was for you to walk around and enjoy your time here. Many thanks for choosing to stay with us. We hope to see you again soon for another great stay!

8/10 Good

Todd

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Todd,We are pleased to hear that you found your room clean. Your feedback is appreciated as we continually strive to provide a positive experience for our guests. Thank you for choosing to stay with us.

10/10 Excellent

Maggie, ERIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were professional and helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Maggie,We are pleased to hear that our staff provided you with professional and helpful service during your stay. Our team takes pride in delivering excellent customer service to all our guests. Thank you for your positive feedback, and we hope to welcome you back in the future.

10/10 Excellent

Latifah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to wolstein center literally right across the street. It was very convenient for the event I attended there.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Latifah,We're delighted to hear that our location was convenient for your event at the Wolstein Center just across the street. We aim to provide a comfortable stay for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Akanchha

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Akanchha!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Bogdan Ioan

Liked: Amenities
Best hotel
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Bogdan!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

8/10 Good

Nicolle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was typical but always nice to have. The hotel was very quiet. It was loud on the street with trucks and our conditioner didn't have a continuous mode to drown it out. Overall nit a bad stay. Easy walk to Cavs game, and theater and lots of food choices
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 11, 2024
Hi Nicolle!It's fantastic to hear that you enjoyed the breakfast during your stay! Our team takes pride in providing a satisfying start to the day for our guests. While we're thrilled you found the hotel to be quiet overall, we're sorry to hear about the noise from the street. We'll certainly look into ways to minimize any disturbances in the future. It's great to know that you found the location convenient for catching a Cavs game, exploring the theater scene, and indulging in the variety of dining options nearby. We hope to welcome you back for another enjoyable stay soon, and we'll strive to make it even better!

10/10 Excellent

Danni, Athens

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the room was just smaller then expected
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Danni!We're thrilled to hear that you enjoyed your stay with us at the hotel! Thank you for your kind words about our facilities. We understand that room size can sometimes be a personal preference, and we apologize if the room didn't meet your expectations in that regard. However, we're delighted that despite this, you still found the overall experience pleasant. Your feedback is invaluable to us as we continuously strive to improve and enhance our guests' experiences. We hope to welcome you back soon for another delightful stay, perhaps in one of our larger rooms that will exceed your expectations!

10/10 Excellent

HERLESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Herlesha!We're absolutely thrilled to hear that you had a fantastic stay with us and took the time to leave such a glowing review! It's music to our ears to know that our dedication to cleanliness left such a positive impression on you. Your satisfaction is our top priority, and we're delighted to have met your expectations. We can't wait to welcome you back for another outstanding experience!

4/10 Poor

Rebecca

Disliked: Staff & service
Loud neighbors, staff didn't respond appropriately
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Dear Rebecca,I'm truly sorry to hear about your experience at our hotel. We understand how important a peaceful stay is, and it's disappointing to learn that your visit was disrupted by loud neighbors. We apologize for any inconvenience caused by our staff's response; this is certainly not reflective of the level of service we strive to provide. Your feedback is invaluable to us, and we'll address these issues internally to ensure they're promptly resolved. We hope you'll give us another chance to exceed your expectations in the future.

8/10 Good

Georgie J Surén

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi George!We're absolutely thrilled to hear that you had a fantastic experience with us and found our service to be top-notch. Your four-star rating means the world to us, and we're over the moon that we were able to exceed your expectations. If there's anything else we can do to make your next stay even more spectacular, just let us know! We can't wait to welcome you back for another unforgettable experience.

8/10 Good

Meagan

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Meagan!Thank you for taking the time to rate your recent stay with us. While we're glad to see that your overall experience was positive, we understand that there may have been aspects of your stay that could have been improved upon. Your feedback is invaluable to us as it helps us to continually refine and enhance our services. If there are any specific areas you feel we could have done better in, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for a truly exceptional stay.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all around great people. Thanks so much.
Stayed 1 night in Dec 2023
Response from Manager on Mar 1, 2024
Hello Robert,We are thrilled to hear that you had a positive experience with our team. Your kind words mean a lot to us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. The elevators were small and kind of slow and the bathroom was tiny, but aside from those minor things, it was a nice stay.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 26, 2024
Hi Stephanie!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that overall you enjoyed your stay at our hotel. Your feedback about the elevators and bathroom size is greatly appreciated; it helps us understand where we can make improvements to enhance our guests' comfort and satisfaction. Despite these minor inconveniences, we're delighted that you found the stay enjoyable. We hope to have the pleasure of welcoming you back soon for another fantastic experience, hopefully with even more to love about your stay!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Michael!It makes us happy to hear that your time with us was great. We're glad that everything lived up to your hopes, and your perfect review says it all. It's very satisfying to hear such nice things about our staff, who work hard to make sure that every visitor is happy and well taken care of. We're glad you chose to stay with us, and we can't wait for you to come back for another great visit!

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Andrew, A stellar 5 out of 5 rating! We're thrilled to hear about your fantastic experience at our hotel. It brings us immense joy to know that we were able to exceed your expectations and provide you with a memorable stay. Your glowing feedback truly motivates us to continue delivering exceptional service to all our guests. We're delighted that you found our facilities and amenities to your liking and that our team left a positive impression on you. We can't wait to welcome you back for another remarkable stay in the near future!

10/10 Excellent

Lidia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my trip.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 12, 2024
Dear Lidia,We're delighted to learn that you found our setting ideal for your trip. At our hotel, we strive to offer not just a place to stay, but an experience that enhances every aspect of your journey. It's wonderful to know that our convenient location played a significant role in making your visit enjoyable. We look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Kevin, Bloomsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located downtown. Room was very clean and quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Kevin,Thank you for choosing our hotel and for sharing your positive feedback regarding the cleanliness and tranquility of your room. We are delighted to hear that you found our location convenient for your stay. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Wendy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls very thin. We could hear everything. Kept us awake
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Feb 9, 2024
Dear Wendy, We truly appreciate you taking the time to share your feedback with us. I'm sincerely sorry to hear that your experience with us was impacted by noise disturbances due to thin walls. Ensuring a peaceful and restful stay for all our guests is of utmost importance to us, and it's disheartening to learn that we fell short in this aspect during your visit. Rest assured, we will look into ways to address the issue of sound insulation to enhance the comfort of our guests in the future. Your comments are invaluable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back for a much-improved experience.

2/10 Terrible

Aniska

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs renovations
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 5, 2024
Dear Aniska, Thank you for taking the time to share your feedback. We genuinely appreciate your feedback, and we want to express our sincere apologies for any inconvenience you may have experienced during your stay. We understand the importance of maintaining our property to the highest standards, and we are committed to addressing the renovation concerns you've raised. Your input is invaluable, and we will be taking immediate steps to assess and prioritize necessary updates to ensure a more comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the future, providing you with an improved and revitalized stay that reflects our dedication to guest satisfaction.

2/10 Terrible

imad

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator barely moving, bathtub doesn't drain, 2nd morning had a mouse in the room. Didn't go back asked for credit they said management would contact me. Haven't heard from anyone yet.
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Feb 5, 2024
Dear Imad, We are also very concerned to hear about this incident and we thank you for letting us know so that we can effectively address this matter and ensure that a similar encounter does not occur in the future. Your experience with the slow-moving elevator, bathtub drainage, and the presence of a mouse in your room is completely unacceptable, and I understand the impact this has on your overall impression of our hotel. I'm truly sorry for any inconvenience caused. Regarding the credit request, it's disheartening to hear that you haven't been contacted by our management yet. Rest assured, we take your concerns seriously, and I will personally ensure that our team addresses these issues promptly and contacts you to discuss the situation further. Your feedback is invaluable, and we are committed to making the necessary improvements to provide a more comfortable and enjoyable experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
It’s fine
The room was fine; clean and pretty comfortable. Breakfast was good. However the customer service at check-in was rough. Maybe the front desk was having a bad night, because the vibe was as if we were a huge inconvenience for showing up.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 29, 2024
Dear Joshua,Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about the room cleanliness, comfort, and the quality of our breakfast. However, we sincerely apologize for the less-than-ideal experience you encountered during check-in. It's disheartening to hear that the customer service did not meet your expectations, and we regret any inconvenience caused. We value your insights and assure you that we will address this matter with our front desk team to ensure a more welcoming and hospitable atmosphere for our guests. Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Tyrone

Na
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 29, 2024
Hi Tyrone!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 22, 2024
Dear Douglas, We are honored to receive your fantastic 5 out of 5 rating! Your glowing feedback warms our hearts and validates our ongoing commitment to delivering exceptional experiences. We're delighted to hear that your stay with us met or exceeded your expectations. It's wonderful to know that you appreciated the effort we put into creating a memorable and comfortable environment. Our team works tirelessly to ensure every guest feels valued and cherished, and your positive comments inspire us to keep reaching for the stars. We can't wait to welcome you back for another outstanding stay – your satisfaction is our greatest reward!

6/10 Okay

Tylur

Traveled with partner
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Jan 15, 2024
Dear Tylur,Thank you for taking the time to share your feedback with us. We appreciate your decision to rate our hotel, although we are disheartened to see a three out of five rating without specific comments. Our team values constructive criticism as it helps us understand and address areas for improvement. If there were any particular aspects of your stay that fell short of expectations or if there are ways we can enhance your experience, please do not hesitate to reach out. We strive to provide a memorable and comfortable stay for all our guests, and your insights will certainly guide us in our ongoing efforts to better serve you.

4/10 Poor

William

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The man at front desk attendant was extremely rude and very disrespectful to our entire party. We checked in at 4pm and asked for adjoining rooms since we had 2 rooms (7 ppl) 2 adults and 5 grandchildren for a Christmas / holiday outing. The other assistant at the desk was about to assign us adjoining rms when the man interrupted and said we booked thru “other website” (Expedia) so they had no available adjoining rooms. He also failed to inform us there was a continental breakfast before checkout in morning, the time or even where it would be. I had to ask!! Our room keys had to be reset 3 times (every time we left our rooms). This man was a poor representation of Comfort Inn and his hospitality skills were far from professional and should be reprimanded. Our grandchildren even remarked about how rude he was to our party. He certainly is not someone who should be working at front desk or even in hospitality service.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 9, 2024
Dear William,I sincerely apologize for the disappointing experience you had during your recent stay at our Comfort Inn. I am genuinely sorry to hear about the interaction with our front desk attendant, and I want to assure you that we take such matters very seriously. It is disheartening to learn that the service you received did not meet our standards of hospitality. I understand the importance of adjoining rooms, especially for a family gathering, and I regret any inconvenience caused by the misunderstanding about room availability. I will address this issue with our team to ensure that communication is clearer in the future.Moreover, I apologize for the oversight regarding the continental breakfast information. We appreciate your feedback, as it helps us identify areas for improvement. Rest assured, your concerns will be shared with our staff, and we will take corrective actions to prevent similar incidents in the future.

8/10 Good

Geraldine

Liked: Staff & service, amenities, property conditions & facilities
I had to pay for parking! Room had stain on carpet and some parts raveled.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 9, 2024
Hi Geraldine,We sincerely apologize for any inconvenience you experienced during your stay. We understand that unexpected charges, such as parking fees, can be frustrating, and we regret any confusion this may have caused. Regarding the condition of your room, we apologize for the stain on the carpet and the areas with unraveling. Please know that we take your concerns seriously, and our team is actively addressing these issues to ensure they are promptly resolved. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast for New Year’s Eve!!!
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Kerri,Thank you for choosing our hotel to celebrate New Year's Eve! We're thrilled to hear that you had a blast during your stay with us. We hope to welcome you back again in the future for more memorable experiences. Have a great day!

6/10 Okay

Landon

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Landon, We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share about your experience, please don't hesitate to reach out to us directly. We value your input and would like to ensure that any issues are addressed for our future guests.

10/10 Excellent

Xhrys

Traveled with family and small children
Liked: Cleanliness, staff & service
The property is as expected for the budget money that you paid. BUT the service of the staff is GOOD. So if you need asap place just to sleep, have warm shower and rest. This is worth it.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 31, 2024
Dear Xhrys, We're overjoyed to hear that you had a fantastic experience during your stay with us! We understand the importance of delivering excellent service, and it warms our hearts to know that our staff's dedication made a positive impression on you. We take pride in providing a comfortable and welcoming environment for our guests, even within budget constraints. It's wonderful to know that you found value in our offerings, from a cozy place to rest your head to a rejuvenating warm shower. We appreciate your kind words and hope to welcome you back for another delightful stay in the future!

8/10 Good

Casper

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hello Casper,We are overjoyed to have received your outstanding 8 out of 10 rating! While brevity is the essence of wit, your concise response says a lot. We're glad to hear that your stay with us was rated an eight out of ten. Your expertise is extremely essential to us, and we appreciate your decision to remain with us. Please let us know if there was anything in particular that made your stay memorable, or if there is anything we can do to convert that 8 into a perfect 10 the next time. We can't wait to see you again for another fantastic adventure!