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Reviews of Holiday Inn Express Cleveland Airport - Brookpark, an IHG Hotel

2.5 out of 5
Holiday Inn Express Cleveland Airport - Brookpark, an IHG Hotel
16330 Snow Rd, Brook Park, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Kennewick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and staff gives you all the conveniences and care you can ask for. From the shuttle to and from the airport or the red line train, to being within walking/driving distance of shopping and interchanges, not to mention a nice breakfast to start your day, plus staff that make the hotel warm and friendly, there isn't a better place in the metro Cleveland area to stay.
Stayed 2 nights in May 2024
Response from Mgmt on May 22, 2024
Thank you so much your kind review and we hope to see you again

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Not close to any grocery store, restaurants, CVS, Walgreens, Target, Walmart.
Stayed 1 night in May 2024
Response from Mgmr on May 22, 2024
Thank for your stay with us and hope to see you again

10/10 Excellent

brian, Grass Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mgmt on May 22, 2024
Thank you for your stay with us and we look forward to your return

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mgmt on May 22, 2024
Thank you for your stay with us and we look forward to Your next stay with us

4/10 Poor

Theresa

Unfortunately when I got to my room it smelled horrible of smoke.. I thought it was a non smoking hotel. Left for dinner and when I returned it was really strong. I have asthma so struggled with this. I did call the desk to notify them. They said they had complaints but did not ask me to move?? That’s my reason for rating you poor..
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 28, 2024
Thank you for your stay with us and we apologize for not being able to make your stay more pleasant. We are 100% non smoking hotel and that’s one of the reasons we ask for 200 deposit. Unfortunately some people don’t care and they smoke and we keep the 200. Due to sold out hotel we were not able to move you to another room. Also if someone is smoking on the backside of the building near your room then the smoke enters through ac unit.

10/10 Excellent

jeannette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again excellent staff and service the accommodations are amazing ❤️⭐️❤️
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 28, 2024
Thank you so much for your generous review and your stay with us. Come see us again in near future

2/10 Terrible

Stephen

Stayed 2 nights in Mar 2024
Response from Mgmt on Apr 22, 2024
Thank you for your stay with us

2/10 Terrible

NORIYUKI

Stayed 12 nights in Apr 2024
Response from Mgmt on May 6, 2024
Thank you for your review

2/10 Terrible

SAMEERA

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 12 nights in Apr 2024
Response from Mgmt on Apr 23, 2024
Thank you for your stay and response

8/10 Good

Nancy

Business traveler
Liked: Cleanliness, property conditions & facilities
I liked that it was updated and very clean. They need hooks in bathroom to hand towels. Need more towel in bathroom/ When I checked in they could not find my IHG number and I had to wait for hours to check in. I hope I get credit for the hotel stays. I had to cancel a res at Livona Holiday Inn and they still charged me. I booked with Bookings.com Can you help? I travel for work and witll stay in Ohio many times in the next few months.
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 21, 2024
Thank you for your stay with us and hope to see you again in near future. You will have to contact agency you booked the reservation thru,we are not able to assist you, our apologies.

10/10 Excellent

Bryan, Towson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mgmr on Apr 13, 2024
Thank you for your stay with and your review.

10/10 Excellent

Lon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were out outstanding - especially front desk staff. Breakfast very good and convenient to alrport.
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 11, 2024
Thank you for your kind review and your stay with us. We hope to see you soon

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mgmt on Apr 10, 2024
Thank you for your stay with us and your review. We hope to see you soon

10/10 Excellent

Derrick L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice. Impressed by how clean the facility was kept. The area seemed to be safe
Stayed 2 nights in Apr 2024
Response from Mgmt on Apr 7, 2024
Thank you for your stay with us and your generous review. We hope to see you again soon.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mgmt on Apr 6, 2024
Thank you for your stay with us.

10/10 Excellent

Ahuva

Stayed 1 night in Apr 2024
Response from Mgmt on Apr 28, 2024
Thank you for your stay with us and your review. We look forward to seeing you again

10/10 Excellent

Christina

Traveled with partner
Liked: Amenities
Convenient to the IX Convention Center. Not many dinner options nearby besides sports bars and fast food. Staff were friendly. Affordable.
Stayed 1 night in Mar 2024
Response from Mgmt on Mar 24, 2024
Thank you for your stay and generous response

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 11:00 PM and was greeted with an amazing helpful check in. He was attentive to my needs and also helped me scheduling my airport shuttle for the next morning. My room was incredible. Quiet and comfortable and updated and the best spot I had slept in a week of travel. The next morning came quickly and Nimea was such an amazing shuttle driver. Thoughtful and helpful and kind no did t have cash to tip her and told her I wanted an Venmo account. I would recommend anyone stay here a thousand times over. Well done Hokiday Inn
Stayed 1 night in Mar 2024
Response from Mgmt on Mar 17, 2024
We are happy to hear your wonderful stay with us, our staff is amazing and it’s great so their efforts appreciated. We hope to see you again in near future

10/10 Excellent

Bud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and the grounds adequate
Stayed 4 nights in Mar 2024
Response from Mgmt on Mar 15, 2024
Thank you for your stay and your review.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! The most customer oriented employees I ever met. KUDOS
Stayed 1 night in Mar 2024
Response from Mgmt on Mar 11, 2024
Thank you for your stay and we hope to see you soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what i hoped it to be
Stayed 1 night in Mar 2024
Response from Mgmt on Mar 3, 2024
Thank you for your stay with us and we hope to see you again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mgmt on Mar 2, 2024
Thank you for your stay.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Mgmt on Mar 23, 2024
Glad to see you had great stay with us and look forward to your return.

8/10 Good

LUIGI

Stayed 3 nights in Feb 2024
Response from Mgmt on Mar 23, 2024
Thank you for your stay with us and hope to see you again.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
Checked in late to be closer to the airport for an early flight. Checking was fast, room clean and bed very comfortable. Very happy with our stay.
Stayed 1 night in Feb 2024
Response from Mgmt on Feb 19, 2024
Thank you for your kind review and we hope to see you soon

10/10 Excellent

Greg Seibel

Stayed 3 nights in Feb 2024
Response from Mgmt on Feb 20, 2024
Thank you for your stay and we appreciate your generous review

10/10 Excellent

Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mgmt on Feb 19, 2024
Thank you for your stay with us and hope to see you again in near future

10/10 Excellent

Christopher, San Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Close to the airport and on time transportation to airport
Stayed 1 night in Jan 2024
Response from Mgmt on Feb 19, 2024
Thank you for your generous review and hope to see you soon

10/10 Excellent

Pamela

Stayed 1 night in Jan 2024
Response from Mgmt on Mar 23, 2024
Happy to see you had great stay with us. We look forward your next stay with us.

10/10 Excellent

JOHN

Stayed 1 night in Oct 2023
Response from Mgmt on Jan 27, 2024
Thank you for your stay and we hope to see you again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mgmt on Jan 27, 2024
Thank you for your stay and we look forward to seeing you again.

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mgmt on Jan 14, 2024
Thank you for your stay with us and your generous review. We look forward to your return stay with us.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy, Precious, and Nil were great. They took care of me and were very friendly in the process. Enjoyed my stay. The rooms were nicely laid out, clean, and aesthetically pleasing.
Stayed 2 nights in Jan 2024
Response from Mgmt on Jan 14, 2024
Thank you for your stay with us and we appreciate recognizing our staff for all of their hard work. This will make there day. We hope to see you again in near future.

10/10 Excellent

Shane

nice new clean
Stayed 1 night in Jan 2024
Response from Mgmt on Jan 14, 2024
Thank you for your generous review and your stay with us. We hope to see you soon.

10/10 Excellent

Alexandra

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Stayed 1 night in Dec 2023
Response from Mgmt on Feb 19, 2024
Thank you for your review and your stay with us. Look forward to seeing you soon

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.very glad it was a smoke free hotel.Very clean and refreshing environment.
Response from Mgmt on Dec 30, 2023
Thank you for your stay with us and your generous review. We hope to see you soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and a Clean Room!
Truly a great stay. The staff were very warm and welcoming, the hotel and room was very clean! I highly recommend!
Stayed 1 night in Dec 2023
Response from Mgmt on Dec 30, 2023
Thank you for your generous review and your stay with us. We look forward to your return.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from everyone was excellent
Stayed 4 nights in Dec 2023
Response from Mgmt on Dec 30, 2023
Thank you for your stay with us.

10/10 Excellent

Tracy, Cortland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mgmt on Dec 30, 2023
Thank you for your stay with us.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled areas were very nice. Breakfast was very good. The only issue I have is the hold on the credit card. It should be removed after the room is cleaned and inspected. Not 2 1/2 days later.
Stayed 3 nights in Dec 2023
Response from Mgmt on Dec 10, 2023
Thank you for your stay with us and we your generous review. We do release the incidental authorization on the day of check out but your credit card issuer take 24/48 hours to reflect it on your side. We are not to blame for that, it's their policy.

6/10 Okay

Jeanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mgmt on Dec 10, 2023
Thank you for your stay and we appreciate your review

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, staff hospitality awesome, and quiet. Pool under construction. Definitely will be next stay in Brookpark.
Stayed 3 nights in Nov 2023
Response from Mgmt on Dec 10, 2023
Thank you for your stay with us and we appreciate your generous review. We look forward to your next stay with us and pool will be opened by then.

6/10 Okay

COURTNEY

Traveled with partner
Liked: Cleanliness
Property under construction redoing the rooms housekeeping needs to get a little lesson on how to mop a floor never see anyone mop a floor didn't ring them up out really well the floor was soaked and wet and the staff just let it dry on his own which takes at least 30 minutes if she rang at the mop properly go back over it it shouldn't take that long to dry. Yes the wet sign was out but that was unnecessary water on the floor
Stayed 4 nights in Nov 2023
Response from Mgmt on Nov 29, 2023
Thank you for your stay and we apologize for the inconvenience. We will use this opportunity to train our staff to be better

6/10 Okay

Allyson, Concord

Traveled with group
My son reserved this room weeks ahead since he would need something close to the airport after attending football game . He was told he could pay at check in but they charged his cc the day before. Upon checking in he was required to give a $200 deposit. This fee along with processing room fee prior to check in as promised doesn’t seem totally honest. This happened at a Holiday Inn in Florida last summer and we were told it’s because we booked through Expedia and not directly with Holiday Inn. I have been a Holiday Inn customer for over 20 yrs and this will be our final stay with this company.
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 29, 2023
Thank you for your stay with us and the 200 fee is posted under the Important Information section on the website

8/10 Good

DAVID, Boiling Springs

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room friendly staff. Under construction and hard to get bags in through side door. Pool was not available due to construction.
Stayed 2 nights in Nov 2023
Response from Mgmt on Nov 29, 2023
Thank you for your stay and hope to have pool reopened by January

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast in the morning had so many choices. The room was clean. The staff was super friendly.
Stayed 4 nights in Nov 2023
Response from Mgmt on Nov 24, 2023
Thank so much for your stay with and your generous review. We hope to see you soon

8/10 Good

Jules

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Average, entry under construction
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 24, 2023
Thank you for your stay with us.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed and happy with the front desk staff. I don't know their names, but it was an older lady and a young man. My wife is in a wheelchair. The front door was unavailable due to construction. We had to enter through a side door with a step up. Both of the front desk staff came to help us. It was very much appreciated. In the morning when we left another employee, I think he was maintenance was helpful as we left out the door. Our stay was Thursday Nov 16. We arrived around 5pm. We left Friday morning around 7:30. Thanks again for the great service.
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 18, 2023
Thank you for your stay with us. We apologize for the inconvenience, it was our pleasure to take care of you. We hope to see you again in near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 11, 2023
Thank you for your stay and your review.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and parking was difficult to find.
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 11, 2023
Thank for your stay with us and your review. We appreciate your patience during our final part of the renovations