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Reviews of Skylight Inn Cleveland Willoughby

2 out of 5
Skylight Inn Cleveland Willoughby
34600 Maplegrove Rd, Willoughby, OH

Reviews

5.6
Rating 10 - Excellent. 70 out of 554 reviews" "
Rating 8 - Good. 108 out of 554 reviews" "
Rating 6 - Okay. 134 out of 554 reviews" "
Rating 4 - Poor. 117 out of 554 reviews" "
Rating 2 - Terrible. 125 out of 554 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jacqueline, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Room neat clean..staff friendly.great customer service..

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
good location
It was as expected except that I needed Wi Fi and I just could not connect at all

4/10 Poor

Candice

Disliked: Cleanliness, staff & service, room comfort
Avoid!!! Not worth the cheap cost! Horrible
There was long black hair everywhere, the air conditioner didn't work, obviously people smoked in non smoking rooms and the front desk man when we checked in literally put down the phone then hung up when I called to complain. I was so angry I physically didn't know how to respond. We ended up sweating all night and when I went to a different front desk guy in the morning to tell him how uncomfortable and rude the night staff had made us he shrugged and said I'll tell my manager but you've already paid!!! Horrible!!!!!! Will never stay there again and plan on using this review on any hotel site I can to help others avoid this kind of treatment.

10/10 Excellent

Gary R, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price. Very clean.
This is an affordable hotel. Newly remodeled, so I'm guessing poor reviews were before the remodel. Our room had wood floors instead of a carpet, which is nice.

2/10 Terrible

ReGina, Fort Worth, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here
This was the worst experience I have ever had a hotel! From the surly attitude of the clerk that checked us in, to the cleaning staff making up the beds with my son's pajamas made up in the bed, to finding bed bugs in not one but two rooms, to the surly attitude of the clerk who took my report on the bed bugs!

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jim, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated
All rooms are now refurbished. Makes a major difference. Could find no negative, other than breakfast should be open past 9 am.

6/10 Okay

nannette, oregon

Liked: Staff & service, property conditions & facilities
Clean hotel just off hwy.
Night clerk was friendly and helpful, room had recently been redecorated, looked good.

4/10 Poor

Terry

Disliked: Staff & service, property conditions & facilities
not so good
the phone in the room did not work had no cups for the coffee maker had no cups. And only had decaf coffee. There was mold in the shower. there was also no remote for the TV

6/10 Okay

Lenard, Illinois

Liked: Cleanliness, staff & service, room comfort
An ok happy customer
It would have been even better if I my key card had worked. I had to go back to the front desk to get a different card, which I still had trouble getting in my room. The following day I had the say issue where I had to have a member of the maintenance staff to let me in. Also it would be awesome if your staff would great each customer whenever we walk in. When I came in for breakfast, the staff continued their personal conversation with each other. I had a question but, I figured I would just get my answer later.

8/10 Good

Linda, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Night Staff
The gentleman at night when we checked in was so accommodating and listened about my bad experience with another hotel during my stay and helped me to feel welcomed and confident at the hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice updated modern room. Staff was friendly.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG!
Very very very poor & dry (and poor breakfast ). Tone of people. No table available to sit. Disastrous!

8/10 Good

keith

Liked: Staff & service

4/10 Poor

Robert, Indian Head Park, Illinois

Disliked: Cleanliness, staff & service, property conditions & facilities
Travel Lodge in Willoughby, Ohio On The Decline
I was disappointed as we have previously stayed at this Travel Lodge. First of all place seems to have gone down hill despite the fact that they claim to have obtained all new Serta matresses. Water after a shower went down very slowly. I felt the room could have been much cleaner. It lacked an ice bucket which we reported upon our arrival. Bathroom towel rack was pulled out of the wall barely hanging by two screws. Room had one small garbage can which quickly filled. The bed headboard on the bed was broken hanging by one side. I was never able to connect to the Wi-Fi which the hotel told me "works sometimes." In addition when we entered our room the clock radio was also broke. This was replace by the front desk along with getting us an ice bucket but overall the place has declined since our previous stay last year. The were not able to find my rewards number to credit us for our nights stay.

2/10 Terrible

Cherie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Karen, Campbellville, Ontario

Disliked: Room comfort
Okay Hotel
The room was clean beds were good, however the room had a terrible smell, we thought it was the air conditioning unit, we bought something to add to the vent but that didn't help. Too tired to get a different room, would check the room first next time.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good. No hot water for shower Room had bad odor.

6/10 Okay

Bill, Pittsburgh

Inexpensive Functional Place to Sleep
Reserved on line and room was available for late arrival. Nothing fancy but what was needed for sleeping/shower etc. WIFI worked well. Had first level room with parking just outside the door. Front desk was fine. Simple continental breakfast.

10/10 Excellent

Crystal, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I was satisfied. The floor was dirty so be sure to bring slippers. Hardwood floors not carpeted.

2/10 Terrible

Dan, Ohio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty!!!
Well, we check in to the hotel do the bed big check, like I do at all hotels. This one passed (only good thing I can say.) So my wife and I go out on the town. We get back about 2:30am, i pull the covers back and there's hair, crumbs on the bed. Then my wife grabs one of the pillows and there was black mold on the bottom side of it. We packed our bags up and headed to the front desk. They offered us another room, well the other room smelt like death and the bed was just as bad as the other. Need less to say we checked out and ended up sleeping in our truck. This is an unsafe hotel, I was talking to a few locals that said the hotel is a local " lady of the night" hang out. That explains all the girls outside the hotel rooms.

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daniel, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Satisfactory stay for the price.
The price was right for the value. Only complaint: the beds were too hard for my comfort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great value

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled. Floor was stcky. Beds were uncomfortable. Cheap motel and we got exactly what we paid for.

6/10 Okay

william, Anderson, indiana

Liked: Cleanliness, staff & service, room comfort
Adequate
My trip was for one night only, otherwise I would have moved to a better hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Our family was on a road trip. We used Orbitz as we often do to help us find the best deal. We selected the Travel Lodge because it was near where we wanted to stop for the night, and we felt confident in our choice as it was listed as a Wyndham Family hotel. We'd had good experiences with Wyndham in the past. This hotel was awful. First the outside door was not closed. It was open & didn't have a lock at all, meaning anyone could walk into the hallways. This isn't safe. Then the hallways were smelly, like smoke & even like a skunk at one part of the hall, also urine. We arrived late & tried to give it a go thinking it was only for 1 night. The hotel was outdated in decor everywhere, the bed was uncomfortable, and the bedding looked old. The a/c didn't work. It just recirculation warm air. The room was hotter than it was outside. As we lay in the beds we began to itch & that was the last straw. We complained to management. They offered a different room, but each room was just as bad. While walking outside we noticed several rooms with lights on in the middle of the night. People were popping their heads out as if looking for someone and then going back in. This seemed odd and suspicious. We decided to pack up our family of 5 and leave in the middle of the night to find a place. The night crew said they would give us a refund, which we appreciated, but the manager who came the next morning refused. Just all-around a bad experience. The worst we've ever had on any vacation.

6/10 Okay

John, Chicago

Liked: Staff & service
Disliked: Property conditions & facilities
OK for a night
Adequate for an overnight stay while on the road. Not very attractive rooms, but OK.

4/10 Poor

Adrian, Charlotte, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should only be $30-40 a night....tops!
Other people's hair in the bed and on the sink. Somebody's used washcloth was still draped over the shower rod. Morning breakfast was cereal and bagels (no cream chhese). Police activity...appeared they were looking for somebody in the motel. The only good is Bob Evans restaurant is literally a rocks throw away from the hotel.

6/10 Okay

myrtle, ohio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is older and that is very obvious upon driving up. The rooms were okay as to be expected with the price we paid. The beds are comfortable. Sad that the pool is now a storage room. The breakfast in the morning leaves a lot to be desired.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great for price
Staff was nice, room was acceptable and clean. Bed is alittle hard. Diner on property with great food. Alot of shopping stores.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay
The staff are nice, the bed is uncomfortable, makes squeaky noise. The room had an odor. No security. There was a brief power outage due to bad weather.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money for a quick overnight stay
Excellent service.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware!!!
Despite the willingness of management to try and make your stay pleasant, overall I can not recommend this hotel to anyone. There are other hotels in the area with similar rates that would be much better and here's why. This hotel has gone downhill in the last few years. The pool is no longer functioning and appears to be a storage room. The lobby floors have duct tape everywhere. Continental breakfast had stale cereal, old danishes and moldy bagels. The room was in desperate need of repair. Again, there was duct tape on baseboards, holes in the walls, tv mounted crooked and most channels don't work. The remote was dirty and didn't work. Missing paint everywhere, Things falling off the walls, stained towels and wash cloths, toilet was not properly secured to the floor and mildew everywhere in bathroom. The sink smelled of old urine and had small biting flies coming out of it. Pillows were hard and flat, sheets were stained but smelled of bleach, bed was lumpy and had a large dip. The air conditioner was not working and when someone came to fix it I could see why. The filter had about 2 inches of dust caked on it. Had it ever been cleaned? By far though the icing on the cake was 2 used condoms behind the mini fridge. Do yourself a favor and stay somewhere else!

10/10 Excellent

Melissa, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds
We were passing through the area and needed an inexpensive, clean stay. This hotel fit the bill perfectly. Since we were there to rest, the bed was the most important thing for us and they had great beds. The bathroom, though older, was clean. The TV was a flat screen, but it needed boosters to make the sound better. We were very happy with our stay.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bobby

Liked: Staff & service
Disliked: Cleanliness, room comfort
Well the front desk was really friendly. She told me to go to room 112. When I went in to the room the room had a smelly odor. It was from the rest room where the toliet wasn't flushed and it was filled with human waste. I told front desk she moved me to room 214.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Al, Lexington, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
The managers and staff in the hotel were incredibly very friendly, helpful & pleasant. TV remote needed to be cleaned, but room was freshly painted, very clean. Temperature regulation was slow in responsiveness. I will definitely go back tbere again.

6/10 Okay

laura

Disliked: Cleanliness, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I've had much better rooms at this price. Actually I've had much better room for less.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have asked for more
Exceptional customer service at front desk to the point of helping me carry my luggage up the stairs. The room was clean and the bed comfy.

10/10 Excellent

Danielle, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hiren thank you!
Hiren at the front desk provided Amazing customer service . Was extremely helpful and friendly. Appreciate it very. The room was clean and the bed was comfortable. Thank you!!

6/10 Okay

Shawn, Va

Liked: Staff & service
Disliked: Cleanliness
Just a place to shower and sleep.
It is very aged. Pool and hot tub both closed... pool closed last 3 years I've been there. Room cleanliness left something to be desired... really only hit the easy to get to areas. No microwave in room.

4/10 Poor

christina, Lakeview,Ohio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
You could use more pillows You had 2 pillows per bed which is not right..we saw spiders in the room which is not right

8/10 Good

Sumeer, ST Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend for Family Stay
Well behaved staff, good cleanliness and price