Sonesta ES Suites Cleveland Westlake

Photo gallery for Sonesta ES Suites Cleveland Westlake

Featured Image
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
TV, pay movies
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Overview of Sonesta ES Suites Cleveland Westlake

Sonesta ES Suites Cleveland Westlake

3 out of 5

4.2/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
30100 Clemens Rd, Westlake, OH, 44145

Explore the area

  • Popular LocationCrocker Park14 min walk
  • Popular LocationLake Erie Nature & Science Center3 min drive
  • Popular LocationHuntington Beach5 min drive
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Choose dates to view prices

About this area

Westlake

Sonesta ES Suites Cleveland Westlake is located in Westlake. John Christ Winery and Lorain Port Authority are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Crocker Park and Westfield Great Northern Mall. Memphis Kiddie Park and Upper Edgewater Park are also worth visiting.

What's nearby

  • Crocker Park - 14 min walk
  • Lake Erie Nature & Science Center - 3 min drive
  • Huntington Beach - 5 min drive
  • Miller Nature Preserve - 7 min drive
  • John Christ Winery - 8 min drive

Getting around

  • Elyria Station - 17 min drive
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Bob Evans — 12 min walk
  • Arashi Japan — 13 min walk
  • Bar Louie — 16 min walk
  • Hyde Park Prime Steakhouse — 16 min walk
  • B Spot — 16 min walk

About this property

Sonesta ES Suites Cleveland Westlake

3-star hotel near Crocker Park
A fitness center, a snack bar/deli, and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 104 rooms feature kitchens with refrigerators and microwaves, plus free WiFi, free wired Internet, and TVs with cable channels. Other amenities available to guests include pillowtop beds, dining areas, and sitting areas.
Sonesta ES Suites Cleveland Westlake offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils.

This Westlake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (400 square feet)

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay, plus a deposit of USD 100 per stay
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75.00 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Residence Inn Cleveland Hotel Westlake
Sonesta ES Suites Cleveland
Residence Inn Westlake
Residence Inn Westlake Cleveland
Westlake Residence Inn
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn By Marriott Cleveland Westlake Ohio
Residence Inn Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Hotel
Residence Inn By Marriott Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Ohio
Sonesta ES Suites Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Westlake
Sonesta ES Suites Cleveland Westlake Hotel Westlake

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 490 out of 971 reviews
5 - Excellent 50%
Rating 4 - Good. 292 out of 971 reviews
4 - Good 30%
Rating 3 - Okay. 93 out of 971 reviews
3 - Okay 10%
Rating 2 - Poor. 43 out of 971 reviews
2 - Poor 4%
Rating 1 - Terrible. 53 out of 971 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
when we got there we were told that they had a gas leak that day that was safe but no heat or hot water u til the next morning. We were never told this until we arrived. We decided to stay anyway since the room did not get that cold. We were never told that there was no housekeeping or towels. When asked about it they said that is only there for people who stay more that 30 days. We would be able to pick up towels at the desk. We asked to be told when the heat and hot water would be turned on and they said they would call which they didn’t. We complained about the lack of heat and hot water which extended 2 of the 3 days we were there. They comped us 1 day and a half. No where in the description on the website did it say that they don’t provide towel service. When I said there was no mention of this on thier website they said that is correct. Really!!!This place seems like a place where people live for whatever reason. Would not recommend. Happy to out of there.
Stayed 3 nights in Oct 2021

3/5 Okay

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
This was the fourth time that we've stayed here in the last 20 years. Sadly, because of its poor upkeep, we will not be returning.
Stayed 5 nights in Sep 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Check-in was supposed to be at 3 PM. I arrived at 5:30 PM and the room was not ready. I waited in the lobby until 6:45 PM before I was able to check in. I tried to be gracious because I understand there is a worker shortage. I got to the room it had a really funky smell. I try to overlook it and then went to the bathroom and there was poop on the toilet seat. Thankfully I brought some Lysol wipes and I use them to wipe down all the surfaces. The woman at the front desk was super stressed and felt bad that I couldn’t check in but it really wasn’t her fault. I won’t stay at this location again.
Stayed 1 night in Sep 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Took care of my needs quickly and with a smile.
Stayed 2 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant with a wooded area
Stayed 1 night in Sep 2021