Room, 2 Queen Beds, Non Smoking (Drinks-Snacks) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews of Hilton Garden Inn Silver Spring White Oak

3 out of 5
Hilton Garden Inn Silver Spring White Oak
2200 Broadbirch Dr, Silver Spring, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lindsey, Alachua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was clean and staff was friendly. Location is super convenient. However, in our short stay there was a spent shell casing in the parking lot when we arrived, a physical fight in the room next door, and then a separate incident involving the police outside the hotel so seems safety/security could be improved.
Stayed 5 nights in Apr 2024
Response from SteveR on Apr 18, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. As you have rate your experience, first and foremost, allow me to apologize on behalf of the hotel. We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

6/10 Okay

Joyce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms have individually controlled A/C units which are quite loud!!! No pen or paper in the room... Snacks available for guests " convenience " were ridiculously expensive!
Stayed 2 nights in Apr 2024
Response from SteveR on Apr 15, 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn. I am sorry for the inconvenience you experienced with our air-conditioning. Be assured I will personally look into this, and humbly apologize that it was not resolved promptly.  Your comments are very valued, and we learn from them about those things we need to fine tune.Hope you had a pleasant trip home and that we will have the pleasure of your return visit.

10/10 Excellent

Monet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Steve R on Apr 11, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SteveR on Apr 9, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit.

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from SteveR on Apr 2, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The housekeeper started knocking at the door at 8am and continued until 10 felt rushed to leave
Stayed 1 night in Mar 2024
Response from Steve R on Apr 1, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home. As you have rate your experience, first and foremost, allow me to apologize on behalf of the hotel. We sincerely thank you for having selected the Hilton Garden Inn Silver Spring and we look forward to your return visit and once again our sincere apologies.

6/10 Okay

Arthur

Liked: Cleanliness, staff & service
The room was clean but missing some of the basics you see when entering hotel room. There were no cups in bathroom as you usually see. There was a bar of wrapped soap by the sink but no tray to put it in so I put it on a towel. There was one tissue in the tissue box. I enjoyed the room as it has nice glass walk in shower which is great and so much cleaner than bath tubs with shower curtains which I hate. The wall heater was very soft and quiet unlike most. Room was clean. Just needs some attention to housekeeping and necessities. But I will stay there again.
Stayed 1 night in Mar 2024
Response from Steve R on Mar 30, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have related your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to Hilton Garden Inn and replace a negative first impression with a more positive one.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Steve R on Mar 30, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Thoai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from SteveR on Mar 26, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, facility was clean. Some areas of breakfast buffet could be improved eg potatoes were hard, sausages over-cooked. The fruit was fresh :)
Stayed 1 night in Mar 2024
Response from SteveR on Mar 26, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful professional, pleasant welcoming at entry!!!
Stayed 1 night in Mar 2024
Response from Steve R on Mar 16, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 Good

sergio, Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok overall
Stayed 1 night in Mar 2024
Response from Steve R on Mar 13, 2024
Thanks for staying at the Hilton Garden Inn. We also thank you for taking the time to let us know about your experience, but more importantly we look forward to welcoming you back to the White Oak area.

10/10 Excellent

Lourdensky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SteveR on Mar 6, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

2/10 Terrible

CYNTHIA

Stayed 2 nights in Sep 2023
Response from SteveR on Mar 21, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. As you have rate your experience, allow me to apologize on behalf of the hotel.  This certainly is not how we wish to be remembered. We hope that you will give us the opportunity to welcome you back to the Crowne and replace a negative first impression with a more positive one.

10/10 Excellent

Thoai

Stayed 1 night in Feb 2024
Response from Steve R on Feb 27, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was a perfect 5 out of 5.

10/10 Excellent

Devin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in clean professional appearance
Stayed 1 night in Feb 2024
Response from Steve R on Feb 21, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We look forward to your early return.

10/10 Excellent

Rajan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am having a great stay.
Stayed 1 night in Feb 2024
Response from Steve R on Feb 17, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn White Oak as your home away from home. We look forward to your next visit.

10/10 Excellent

moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good !!
Stayed 1 night in Feb 2024
Response from Steve R on Feb 17, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect 5 out of 5.

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from SteveR on Mar 21, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visits. We look forward to your return visit and are pleased that your stay with us was perfect

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Hilton Garden before. It is convenient to family we visit while there. The facility is a bit older and could use a few updates: lamps with usb ports would be great, SMART TV so I could access my Netflix and such. Also most other Hilton Hotels have the electronic key, check in, room controls, security feature of using key to travel in the elevator but this one does not. Not deal breaker and we will definitely stay there again. The friendliness of staff, awesome bar area and excellent breakfast offset the negatives, to us anyway.
Stayed 3 nights in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you, Thank you. We appreciate your feedback and look forward to your early return.

10/10 Excellent

Swaty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and easy to find.
Stayed 2 nights in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you for selecting the Hilton Garden Inn in Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, nice breakfast and nice location
Stayed 1 night in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you for staying with us during your recent visit to Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay with many food and shopping options in the area. Friendly staff.
Stayed 3 nights in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you for taking the time to let us know about your experience during your recent stay, but more importantly, thank you for having selected the Hilton Garden Inn as your home away from home.We look forward to seeing you in the future/

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing Hilton Garden Inn during your recent visit to Silver Spring. We look forward to your return visit and are pleased that your stay with us was pleasant.

6/10 Okay

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise in the hallways of the 2nd floor as late as 11am.
Stayed 2 nights in Jan 2024
Response from Steve R on Feb 17, 2024
We truly appreciate your kind appraisal, and we look forward to your next visit.

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024
Response from Steve R on Feb 17, 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit to Maryland. We know that you have choices, and we are appreciative that you selected us. Our desire is to ensure that through our service and Hospitality that every guest is predisposed to return, and we certainly hope to have occasion to welcome you back to the HiltonGarden Inn Silver Spring. We look forward to your return, should your travels bring you back to Silver Spring, Maryland.

10/10 Excellent

Jill

Stayed 3 nights in Jan 2024
Response from Steve R on Feb 17, 2024
Thank you for choosing us and taking the time to evaluate your recent stay with us. We look forever to the day we can say welcome back.

10/10 Excellent

jeffrey

Business traveler
Liked: Amenities
Clean fa ility and hospitable staff.
Stayed 1 night in Jan 2024
Response from Steve R on Feb 17, 2024
We would like to express our genuine appreciation to you for taking the time to provide us your feedback. We are delighted to know that your stay was a perfect 5 out of 5. We look forward to the day when we can welcome you once again.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We continue to book this hotel
My Fiancé and I 3rd time staying there. Love the cleanliness and niceness of their King size room. Staff is very friendly and accommodating
Stayed 1 night in Jan 2024
Response from Steve R on Feb 17, 2024
First, thank you for your loyalty and for being a valued and regular guest of our hotel and for sharing your recent experience with us.

8/10 Good

Yetunde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steve R on Feb 17, 2024
We would like to thank you for your recent visit to the Hilton Garden Inn. It was truly a pleasure to know that you enjoyed our hotel. We look forward to your next visit.

10/10 Excellent

Lorenzo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are super friendly
Stayed 1 night in Dec 2023
Response from Steve R on Feb 17, 2024
Thank you for taking the time to write such a pleasant review of our hotel and its staff. We are truly happy to know that you enjoyed our hotel.

8/10 Good

Robert

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Steve R on Feb 17, 2024
Thank you for taking the time to let us know of your wonderful visit. we hope you will visit again soon.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from Steve R on Feb 17, 2024
We appreciate you taking the time to share with everyone how much you enjoyed the Hilton Garden Inn. Thank you for choosing us. We look forward to your next visit.

8/10 Good

Yetunde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Steve R on Feb 17, 2024
Thank you for taking the time to appraise us of your recent stay and experience at the Hilton Garden Inn. I am glad that you enjoy our hotel.

8/10 Good

Cornelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Steve R on Feb 17, 2024
Thank you for taking the time to evaluate your recent stay with us at the Hilton Garden Inn.We sincerely look forward to your return.

8/10 Good

Yetunde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Steve R on Feb 17, 2024
I would like to thank you for taking the time to appraise us of your recent Stay at the Hilton Garden Inn. We look forward to your next visit.

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023
Response from Steve R on Feb 17, 2024
We appreciate you taking the time to share with everyone how much you enjoyed the Hilton Garden Inn. Thank you for choosing us. We look forward to your next visit.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Steve R on Feb 17, 2024
We want to say thank you for having selected the Hilton Garden Inn during your recent visit. We know that you have choices, and we are appreciative that you selected us.We look forward to your next adventure.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Steve R on Feb 17, 2024
Thank you for taking the time to appraise us of your visit, but more importantly we thank you for choosing the Hilton Garden Inn during your recent visit to Silver Spring.We look forward to your return visit and are pleased that your stay with us was pleasant.

10/10 Excellent

Waldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, many food options within walking distance.
Stayed 4 nights in Dec 2023

10/10 Excellent

Yetunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ana H. on Dec 13, 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. We are happy to see that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Theodora

Stayed 2 nights in Dec 2023
Response from Ana H. on Dec 13, 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. I am glad to see that you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Lounganeice

Business traveler
Liked: Cleanliness
It’s convenient for me as it’s near my job but it would not be my first choice otherwise.
Response from Steve R on Feb 17, 2024
Thank you for taking the time to share with us your comments regarding your recent stay at the Hilton Garden Inn. We are appreciative of the fact that you selected us. We are truly sorry we did not meet your expectations; however, it is our goal to somehow find a way to gain your trust and become your first choice.

10/10 Excellent

Waldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good eating options just steps away from hotel.
Stayed 1 night in Dec 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring. We are happy to see that you enjoyed your stay. We hope that you will come visit us again soon!

10/10 Excellent

Waldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, you can just walk few steps to eat from IHOP to TGIF and others.
Stayed 3 nights in Dec 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! We are happy hear that you enjoyed your stay and the location of the hotel. I will share your comments with the team, and we hope you some visit us again soon!

10/10 Excellent

Bantalem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring! We truly appreciate your business! We are happy to see that you enjoyed your stay. We hope that you will visit us again soon!

2/10 Terrible

ALAIN SAMUEL

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to rate Hilton Garden Inn Silver Spring. We truly appreciate it. I am sorry to see that you did not enjoy your stay. I want to assure you that we are always trying to better the hotel and our service each day. We hope this stay was an exception and will allow us to serve you once again.

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness
Find a hotel with free breakfast, which ain’t here
Upside: The hotel staff were amazingly friendly and the hotel was nice for the most part. Downside: Almost $14.00 for a crummy breakfast, PER person. What a joke. Thank goodness there was an IHOP almost right in the hotel parking lot. I think next time I’ll make sure to stay at a hotel with free breakfast.
Stayed 4 nights in Nov 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! I am sorry to hear that you did not enjoy your stay. I want to assure you that we are always trying to better our hotel and service each day. We hope this stay was an exception and will allow us to serve you once again.

8/10 Good

Margie

Traveled with partner
I didn’t think the bathroom was cleaned as well as it should have been. Not enough of an issue to change rooms, but not as good as we expect from hotels.
Stayed 2 nights in Nov 2023
Response from Ana H. on Dec 8, 2023
Thank you for taking the time out to tell us about your recent stay at Hilton Garden Inn Silver Spring! We truly appreciate it. I am sorry to hear about your bathroom not being cleaned properly. I will make sure to share your comments with the housekeeping team. We are always trying to better our hotel and our service each day. We hope this stay was an exception and will allow us to serve you once again.

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Nov 2023