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Reviews of Mercure Hotel Köln Belfortstraße

4 out of 5
Mercure Hotel Köln Belfortstraße
Belfortstrasse 9, Cologne, NW

Reviews

8.0

Very Good

Rating 10 - Excellent. 170 out of 555 reviews" "
Rating 8 - Good. 243 out of 555 reviews" "
Rating 6 - Okay. 95 out of 555 reviews" "
Rating 4 - Poor. 35 out of 555 reviews" "
Rating 2 - Terrible. 12 out of 555 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Muhammad

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Garbage service and room, TV did not work, room keys would not work
Stayed 1 night in Mar 2024
Response from Sylvia on Mar 11, 2024
Dear Muhammad, thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We have taken note of your feedback regarding the service, room condition, TV, and room keys. Your comments are important to us and we will take them into consideration. We hope that, despite your criticism, we will be able to welcome you back and show you that we can do better.Best regards,Sylvia and team

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Xmas markets, great location and fantastic rooms, superb choices for breakfast and great staff.
Stayed 3 nights in Dec 2023
Response from Denise on Jan 8, 2024
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Denise & Team

10/10 Excellent

Kraythen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really well located for what we needed, it was clean and the staff were really helpful. The breakfast was also really nice.
Stayed 2 nights in Nov 2023
Response from Denise on Jan 8, 2024
Dear Kraythen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Denise & Team

6/10 Okay

Joanne

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is too far away from bars and restaurants, especially in the winter when long walks in the rain are not pleasant. The bar closes at 11pm and no bar or restaurant on a Sunday. The staff are friendly but never told us of a rail strike as they book us a taxi to the train station! House keeping walked into our room and started routing in the wardrobe looking for the ‘do not service our room’ sign even thought I had opened the door ten minutes earlier and exchanged towels with another member of their team and said no housekeeping today please. She could see we were still in bed but didn’t care. She wanted that sign! On a positive, the beds were the most comfortable hotel beds we ever slept in, just don’t look at the duvets under the covers.
Stayed 3 nights in Nov 2023
Response from Sylvia on Nov 30, 2023
Dear Joanne,thank you for your review and for taking the time to let us know what you thought of your stay at our hotel. We regret that we were unable to convince you of our location. In fact, there are numerous bars and restaurants within a 10-minute walk of our hotel. Our local team will be happy to provide you with tips about our neighbourhood at any time. We very much regret the incident with the lady from the housekeeping team and we would like to take this opportunity to apologize for any inconvenience caused. We immediately passed on your criticism to our housekeeper, who will make sure that such a situation does not occur again in the future. We are pleased that you had a good night's sleep in our beds and that you found them very comfortable. We hope to welcome you again soon and to be able to fully convince you of our service.Kind regards,Sylvia and team

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sylvia on Nov 21, 2023
Dear Neil,thank you very much for your great review. We are very pleased that you felt comfortable with us and that you enjoyed your stay at the Mercure Hotel Köln Belfortstrasse. We hope to welcome you again soon.With kind regards,Sylvia and team

6/10 Okay

Arup

Stayed 2 nights in Sep 2023
Response from Sylvia on Nov 21, 2023
Dear Arup,thank you for your review. We will be happy to answer your questions and comments about your visit to our hotel after your stay with us. We hope to welcome you again soon.Best regards,Sylvia and team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location, 15 mins walk from station
Stayed 3 nights, easy check in but rooms not ready till 3pm, cam back for my bag a lot later on. No fridge, no safe and no wifi, without these I would only rate it a 3 star. Very comfy and very clean. 15 mins to the Dom or main station. Quite peaceful location too and I definitely recommend it.
Stayed 3 nights in Sep 2023

6/10 Okay

Garry

Liked: Cleanliness
Disliked: Staff & service
Good area, quiet. Put into an annex across the road - should be made aware of this before booking. Air conditioning poor, took whole day to cool room down. Male receptionist in mornings was very helpful and friendly, unfortunately same can't be said of the female receptionist we encountered in the evenings, uninterested and unfriendly. Pool/gym needs to be better signposted and explained. Paid €20 each for breakfast - not the best value for money but adequate.
Stayed 3 nights in Aug 2023
Response from Sylvia on Aug 21, 2023
Dear Garry,thank you very much for your review and for taking the time to let us know what you thought of your stay at the Mercure Hotel Köln Belfortstrasse. We are pleased to read that you liked the location of our hotel. Thank you also for your praise of our reception staff in the mornings, which we are very happy to pass on. We regret that you did not feel well advised in the evenings and that you found our staff member unfriendly. We will try to talk to her and if necessary train her again, as a guest-oriented and friendly service is very important to us. We hope to welcome you again soon and to be able to convince you completely of our hotel.Best regards,Sylvia and team

10/10 Excellent

Ola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, staff were extremely brilliant and helpful.
Stayed 4 nights in Jul 2023
Response from Sylvia on Aug 21, 2023
Dear Olga,thank you very much for your great review and for taking the time to share your opinion about your stay at the Mercure Hotel Köln Belfortstrasse. We are very happy to read that you felt comfortable with us and that you found our team very friendly and helpful. We look forward to welcoming you back soon.Kind regards,Sylvia and team

10/10 Excellent

Shuaib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sylvia on Jul 3, 2023
Dear Shuaib,thank you for your great revies. We are very pleased that you felt comfortable with us and that you enjoyed your stay in our hotel. We hope to welcome you again soon.Best regards,Sylvia and team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
👍
Clean comfortable good price good location
Stayed 1 night in May 2023

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Sylvia on Feb 15, 2023
Dear Gary,thank you for your great review. We are glad that you enjoyed your stay with us and we hope to welcome you again very soon.Best regards,Sylvia and team

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
I actually liked all the staff but I was a bit upset at check out when they tried to make me pay the city tax again. I’d already paid with a different person in cash on check in but this person seems not to have recorded the fact and I had no receipt. It was very embarrassing to have a row with the other receptionist with a large queue of people behind me. I stay in many different hotels in Germany, often in Köln. This is the first time this has happened and to be honest I was made to feel like I was lying. My 9 year old son was next to me and I really don’t need to be undermined in front of him. All staff, including the receptionist I was arguing were nice but I probably won’t stay there again, it’s put me off.
Stayed 2 nights in Jan 2023
Response from Sylvia on Feb 15, 2023
Dear Patrick,thank you very much for your good review. We are very sorry about the incident on your departure and would like to apologise for the misunderstanding that occurred. Of course, we do not want to discuss with our guests and we certainly do not want to embarrass them. We have already spoken to our team and will do our best to ensure that such a situation does not happen again. We will be very happy if you give us the chance during your next stay with us to show you that this is not our standard.Best regards,Sylvia and team

10/10 Excellent

Luiz

Stayed 5 nights in Nov 2022

8/10 Good

Victor

Liked: Amenities
Stayed 1 night in Jul 2022

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
To hot
Nice hotel. 20 min walk to centre or s couple of stops on yhe underground. Aircon in room not good enough to cool room in hot weather. Could open windows but then get infested by bugs
Stayed 3 nights in Jul 2022
Response from Sylvia on Aug 15, 2022
Dear Benjamin, thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sylvia and team

8/10 Good

Fernandez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money property. Clean, in a nice neighbourhood and close to parks, dining options and walkable (20 mins) to the city center. The family room was spacious enough for 2 adults and small kids. Parking available in the hotel for EUR20 per night our there is usually parking on the street for EUR 5 per day. The pool is big enough but could be a bit warmer and lesser chlorine. Overall a very pleasant stay and recommended.
Stayed 7 nights in Apr 2022
Response from Sylvia on May 11, 2022
Dear Fernandez, thank you very much for your great review and your recommendation. We are pleased that you enjoyed your stay in our hotel and we hope to welcome you again soon. Best regards Sylvia and team

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Business Cologne
Very good location and great staff very helpful
Stayed 1 night in Jan 2022
Response from Sylvia on Feb 4, 2022
Dear Daniel, thank you for your great review of our hotel and your praise to our team. We are happy that you enjoyed your stay with us and hope to see you again very soon. Best regards Sylvia and team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip Cologne
Very good location close to the center and commodities
Stayed 1 night in Jan 2022
Response from Sylvia on Feb 4, 2022
Dear Daniel, thank you for your great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Best regards Sylvia and team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, great breakfast buffet.
Stayed 1 night in Oct 2021
Response from Sylvia on Nov 12, 2021
Dear guest, thank you for the great review of our hotel. We look forward to welcoming you soon again. Sincerely, Sylvia and Team

8/10 Good

chris

Liked: Cleanliness, property conditions & facilities, room comfort
Generally good.
Well placed to get to the city. Restrictions on bar and restaurant due to covid which spoils the stay and makes making the most of the bar problematic. They dont do double beds, 2 singles pushed together with single duvets which for us isnt what we like at all. Parking is not free and is expensive at 20 euro a night. If you can park out on the streets nearby, the area seemed secure and safe. Other than that nice clean and quiet hotel which is hard to criticise just let down for us with relatively simple things. The staff were very helpful and even printed out our covid paperwork etc for. Masks and proof of double vaccination or negative test is a must on arrival and around the city even to access some shops etc.
Stayed 2 nights in Sep 2021
Response from Sylvia on Nov 12, 2021
Dear Chris, thank you for the great review of our hotel. We are glad that you enjoyed your stay. Due to the current situation, we unfortunately have to limit our service, which we regret very much. We hope that we will soon be able to be there for our guests again to the usual extent. We look forward to welcoming you again in our hotel. Sincerely, Sylvia and Team

6/10 Okay

Maxine

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had to call twice to request and iron, and it still didn't come in time to use it before our meeting. Had to go with a wrinkled shirt. And not an eco-friendly thing in sight. They did have a shampoo dispenser in the shower, but also had little individual products - what a waste of plastic packaging. And everything else was disposable and single use. Not recommended from that point of view.
Stayed 1 night in Sep 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Philip

Business traveler
Let my mobile phone in my room,tracked it after check out,3 hours later it left the hotel!!,they had tried to find it but apparently couldn’t Breakfast cold
Stayed 1 night in Feb 2020

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good. Great hotel, great decor, great beds, great service. Close to center.
Stayed 1 night in Dec 2019

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Had a really nice stay.
Stayed 5 nights in Nov 2019

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Decent hotel, good location. Friendly staff!
Stayed 3 nights in Nov 2019
Response from Mercure Hotel Köln Belfortstraße on Nov 15, 2019
Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jan 2019
Response from Christine Schuh, E-Commerce Manager on Jan 11, 2019
Lieber Gast, vielen Dank für Ihre Bewertung. Schade, dass nicht alles zu Ihrer Zufriedenheit war. Wir freuen uns, Ihre Erwartungen bei Ihrem nächsten Besuch zu übertreffen. Herzliche Grüße Ihr Mercure Hotel Köln Belfortstrasse

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem we had was there wasn't much parking. And we had to park in a nearby garage and pay 20€
Stayed 2 nights in Nov 2018
Response from Christine Schuh, E-Commerce Manager on Dec 21, 2018
Dear Michelle, Thank you for your feedback. We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It's a great location and service is pretty good.
Stayed 1 night in Nov 2018
Response from Christine Schuh, E-Commerce Manager on Dec 21, 2018
Dear guest, Thank you for your great feedback. We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Mercure Belfortstrasse in Cologne
Great stay at Mercure Belfortsfrasse. Comfortable rooms, excellent service, nice breakfast and above all, great location near Eberplatz. I would recommend this for my next stay.
Stayed 17 nights in Sep 2018

8/10 Good

Lalita, Wiesbaden, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but the staff was very nice. We called for extra towels for our room and they we at our room with fresh towels within a couple of minutes. No long wait like most hotels.
Stayed 1 night in Jul 2018
Response from Christine Schuh, Junior E-Commerce Manager on Aug 14, 2018
Dear Guest, Thank you for your kind feedback. We are looking forward of welcoming you back soon! Kindest regards from cologne Your Mercure Hotel Köln Belfortstrass

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location
Short and nice
Stayed 4 nights in Jul 2018
Response from Christine Schuh, Junior E-Commerce Manager on Aug 14, 2018
Dear Guest, Thank you for your kind feedback. We are looking forward of welcoming you back soon! Kindest regards from cologne Your Mercure Hotel Köln Belfortstrasse

8/10 Good

JON

Liked: Cleanliness, property conditions & facilities, room comfort
Twilight Zone with no room service
This hotel is rated as a four star. To keep the stars I thought room service had to be offered- not here. A late return from a concert meant all city restaurants were closed We tried to order a pizza from room service menu to be told room service is not available and that the menu was two years out of date. We found a request form to fix tbings in the room: this was dated 2017. All very Twilight Zone Reception staff. Offered no explanation, no service only excuses: saying only one person waon n duty the night before. (In a four-star?) Breakfast good. Morning staff the highlight; attentive, helpful and pleasant. Maybe they should take a turn on Reception. Room clean, bed comfortable. No English T.V. Air- con didn't work but you can open the windows. Good shower; gel / shampoo provided. Hotel in good location for both river and city centre.residentail area so very quite
Stayed 2 nights in May 2018
Response from Christine Schuh, Junior E-Commerce Manager on Aug 14, 2018
Dear Guest, Thank you for your carefully elaborated, generally positive review and that you have taken the time to analyze both our services and hotel offers. We already shared your feedback with our hole team and would like to say sorry for the inconvenience. We would be pleased to be able to soon be your reliable hotel partner in cologne city once again. Kindest regards Your Mercure Hotel Köln Belfortstrasse

10/10 Excellent

Simon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with friendly staff, good location very quiet area, but only 10 minutes walk to the centre of koln or 10 minutes walk to the zoo.
Stayed 2 nights in Feb 2018
Response from Christine Schuh, Junior E-Commerce Manager on Mar 1, 2018
Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards from cologne Your Mercure Hotel Köln Belfortstrasse

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Feb 2018
Response from Christine Schuh, Junior E-Commerce Manager on Feb 16, 2018
Dear Guest, Thank you for your feedback. We are looking forward, of welcoming you back at our hotel near the future. Kindest regards

4/10 Poor

Adam

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2017
Dear Adam, Thank you for taking your time to give us your feedback. We are looking forward of welcoming you back at our hotel soon. Kindest regards from cologne Your Mercure Hotel Köln Belfortstrasse

6/10 Okay

Paul

Disliked: Property conditions & facilities
very average hotel
We ordered a double bed, what we got was two single beds pushed together. Bathroom is very small, over all the room was in good condition. Duvet cover had some small tears in it, could do with replacing
Stayed 1 night in Dec 2017
Dear Paul, Thank you for bringing your personal experiences in our hotel to our attention. Please feel free to contact our reception team anytime during your stay regarding any disagreements. We are looking forward, of welcoming you back at our hotel soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

6/10 Okay

Wardy, Milton Keynes

Disliked: Cleanliness, property conditions & facilities, room comfort
Location not great,
On a whole i wasn't impressed at all, first of all we were placed in the small sister hotel over road (away from the pool, when we had paid for what we though would had been the main hotel) I requested we said in the main hotel in which we were forced to join their exclusive club in order to do so, when we finally did get into our room it had no heating or hot water, then we requested a room move in which they agreed......again no heating or hot water, apparently they were doing maintenance to we had to have freezing cold showers before going out to dinner. When booking a double room for our anniversary trip we would expect a double room.... we received 2 single beds pushed together, 2 pillows which your head just sank through to the mattress, and 2 lightweight just quilt covers and when laying near the middle of the bed the 2 separate beds just parted. The bar area is extremely nicely done, but is very overpriced. We didn't hold much hope for the hotel so we didn't even entertain the pool or spa facilities as we didn't want anymore disappointment. I would travel to Cologne again most definitely as we plan a trip again next december but i will most definitely be using another hotel and I'm appreciative that i book a deal with expedia travel package rather than wasting money going direct and paying over the odds for a shoddy hotel. I travel around europe 6-7 times a year following my football team and short breaks and this is one of the worst rooms I've had
Stayed 3 nights in Nov 2017
Response from Christine Schuh, Junior E-Commerce Manager on Dec 1, 2017
Dear Wardy, We thank you for choosing our Mercure Hotel Köln Belfortstrasse for your stay in cologne and describing to us your personal impressions and are very sorry about the inconveniences. Please contact me personally if there are still issues with the transaction, because of course we would like to clarify the inconvenience. Kindest regards Christine Schuh Jr. E-Commerce Manager

6/10 Okay

Armin

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017
Dear Armin, Thank you, for taking your time to evaluate our Mercure Hotel Köln Belfortstrasse. Looking forward of welcoming you back at our hotel at your next city trip to cologne. Kindest regards Your Mercure Hotel Köln Belfortstrasse

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Super expensive for a very small room.
Stayed 1 night in Aug 2017
Dear guest, Thank you for your feedback. We hope to welcome you back at our hotel near the future. Kindest regards Your Mercure Hotel Köln Belfortstrasse

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Mercure Hotel Belfortstr on Aug 9, 2017
Dear Murray, Thanks for giving your kind feedback. It was a pleasure to read, that you have had a pleasant stay at our hotel. Looking forward of welcoming you back at our hotel, near the future. Kindest regards Your Mercure Hotel Köln Belfortstrasse

8/10 Good

Chris, uk

Liked: Cleanliness, property conditions & facilities
Hit and miss staff, cheapskates on the room extras
We stayed for 4 nights. The appearance, it's a clean, well presented hotel on the inside let down by a tired exterior and weird entrance that is hidden. The room was spacious with good quality bed and bedding but beyond that it's a bit spartan. Although they give you a coffee machine it's a pod affair and they only give you a couple of pods for your whole stay forcing you to buy more. Also it's just as well I drink decaf as there was only one normal coffee pod provided. The standard soap was provided as was the hair / body wash which was fine. Staff, The cleaning staff were helpful and friendly when we briefly saw them however the reception staff were disinterested, they seemed more bothered about the older couple than us, possibly as we were casually dressed coming off a flight, on check out they were similarly disinterested. Still, they were not rude so that's a bonus over some hotels I've been too. The bar staff were friendly and chatty which was nice and probably the highlight of the hotel. Facilities, there is a small pool which we looked at but did not end up using as we were out most of the time, this was included in the room price which was nice. There is also a basic gym also included. Location, probably the weakest point if you are a tourist, there are many closer hotels too the centre, if you need to cross over the river at any point don't stay here too as it's a pain. For businesses however it might be a great bet. Food, expensoce did not try
Stayed 4 nights in Jul 2017

8/10 Good

DASh, London

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable alternative when you pay for your stay
Being spoiled by Sofitel worldwide (business trips), booked this one as the same loyalty scheme. Braced myself for a 4*s experience. When arrived, showed my Platinum Card and was upgraded immediately even without asking. Nice roomy suite (by German standards, that is). Two beds formed a queen bed, coffee maker, basic bathroom. Very clean, and despite the building being somewhat old (80s style), inside the room it feels new and above average for a similar class hotel in Northern Europe. Downstairs, nice swimming pool, sauna, and so on. Breakfast didn't try, as on expensive side (€19). Room Service is OK, the menu is basic, food... not a big fan of the regional dishes, so no surprises here as well. Staff are seriously good, very friendly, resolved my little issues promptly and went that extra mile. Would stay again if in the area and paying from my pocket.

8/10 Good

Irene, Walton on Thames

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, restful ambience
The hotel feels quiet and peaceful. The room and bathroom were pleasing and comfortable. We loved the swimmingpool and sauna. But the breakfast is too expensive, so we had breakfast at the local bakery or cafe.

10/10 Excellent

Mary, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff. Clean and quiet room. Close to central Cologne.

10/10 Excellent

Jan, Manchester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
We had a fabulous stay at this hotel. It's only a short walking distance from the city centre, the cathedral and the train station so is in a good location in a nice peaceful area. Would definitely stay here again.
Response from Josefine Ostros on Jan 16, 2017
Dear Jan, thank you for your honest and positive feedback. It was a pleasure to read it. We hope to welcome you again during your next stay in Cologne. Kind regards, your Mercure Hotel Köln Belfortstrasse

8/10 Good

A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and easy access to airport
The hotel room was lovely and clean, we stayed in the unmanned building across the road from reception. we took the train from the airport to köln central station and then a taxi to the hotel. Staff were amazing upon arrival as it was 11pm they showed us where we could get something to eat and gave us some maps. The day before our departure we asked reception if there was somewhere we could leave our luggage due to having an evening flight home and they told us it was possible. However come the next day they told us reception was closing and therefore could not leave our luggage anymore which was a slight inconvenience as we couldn't see the last few sights we would have liked to with three suitcases, this was the only bad thing about the trip.
Response from Josefine Ostros on Jan 2, 2017
Dear guest, thank you for your honest feedback. It was a pleasure to read it. We hope to welcome you again during your next stay in cologne. Kind regards, your Mercure Hotel Köln Belfortstrasse