Breakfast, lunch, dinner served; German cuisine

Reviews of Mercure Hotel Köln West

4 out of 5
Mercure Hotel Köln West
Horbeller Str. 1, Cologne, NW

Reviews

8.2

Very Good

Rating 10 - Excellent. 326 out of 1001 reviews" "
Rating 8 - Good. 469 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Siarhei

Traveled with family
Liked: Cleanliness, staff & service
No fridge, shower is outdated, no phone charging USB plugs, blankets are too small, only one pillow per person. Averadge 3 hotel.
Stayed 2 nights in Dec 2023
Response from Review on Dec 13, 2023
Dear Siarhei, thank you for your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations.We take your comments very seriously. Your feedback is very valuable to us and will be taken into account for future improvements.We always strive to provide our guests with the best possible comfort and service. We hope you will give us another chance to improve your impression of our hotel.Yours sincerely, your hotel team

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandre

Stayed 1 night in Nov 2023

10/10 Excellent

shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were polite , room was very clean and tidy, bed was comfortable. easy to find , plenty of parking although there is a 10 euro charge per night. would certainly use again
Stayed 1 night in Nov 2023
Response from Review on Nov 28, 2023
Dear Shaun, thank you for choosing to stay with us at Mercure Hotel Koeln West.We are thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and the time you took to share your feedback with us.We are glad that you enjoyed our new comfortable beds and that our team was able to make your stay comfortable and memorable. We take pride in providing exceptional service to all our guests, and we are delighted to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back soon. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Mercure Hotel Koeln West. We look forward to seeing you soon. Your Mercure Koeln West Team

10/10 Excellent

FUMIHIKO

Stayed 2 nights in Nov 2023
Response from Bewertung on Nov 26, 2023
Dear Fumihiko, thank you very much for your positive feedback about your stay in our house.We are very pleased you were satisfied and will gladly pass your review on, to our team.We look forward to welcoming you again during your next stay in Cologne.Best regards your Mercure Koeln West Team

6/10 Okay

Antonios

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

4/10 Poor

Pedro

Stayed 2 nights in Oct 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

4/10 Poor

Juan

Stayed 2 nights in Oct 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

10/10 Excellent

Godfrey, Statesboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Good breakfast, but a bit expensive. Not close to town but about 15 minutes by train. Grocery store conveniently across the street.
Stayed 3 nights in Sep 2023
Response from Bewertung on Oct 23, 2023
Dear Godfrey, thank you very much for your positive feedback about your stay in our house.We are very pleased that you enjoyed your stay and would be happy to forward your great review to our team. Greetings from Cologne

10/10 Excellent

Erik Lykke

Stayed 1 night in Sep 2023
Response from Bewertung on Oct 23, 2023
Lieber Erik, herzlichen Dank für Ihre so positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus.Wir freuen uns sehr darüber, dass Sie zufrieden waren und leiten Ihre Bewertung gerne an unser Team weiter.Wir freuen uns Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen.

2/10 Terrible

Julian

Stayed 1 night in Sep 2023
Response from Bewertung on Oct 23, 2023
Lieber Julian, wir bedauern es sehr das Sie mit Ihrem Aufenthalt nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was Sie genau bemängeln. Für die entstandenen Unannehmlichkeiten bitten wir Sie um Entschuldigung und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können. Herzliche Grüße, Ihr Mercure Köln West Team

2/10 Terrible

Kirsten

Stayed 2 nights in Sep 2023
Response from Bewertung on Oct 23, 2023
Liebe Kirsten, schade das Sie nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was genau schiefgelaufen ist, dennoch möchten wir uns für die entstandenen Unannehmlichkeiten entschuldigen und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können und würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüßen dürfen. Herzliche Grüße, Ihr Mercure Köln West Team

8/10 Good

Dudley

Traveled with family
Liked: Cleanliness, staff & service
Maybe Next Time?
I thought the room was overpriced for its condition. The room was stuffy even though the window was open.
Stayed 1 night in Aug 2023
Response from Bewertung on Oct 24, 2023
Dear Dudley, we appreciate the time you have taken to write us. We sincerely regret that you have not been satisfied with your stay in our hotel.Please apologise for any inconvenience in our rooms. We hope that we will have the opportunity to welcome you again soon in our hotel and convince you of the quality of our service. Greetings from Cologne, your Mercure Hotel Köln West Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage pour le parking un peu cher, 10€ la nuit…
Stayed 1 night in Aug 2023

10/10 Excellent

Estifania

Stayed 2 nights in Aug 2023

8/10 Good

Douglas

Stayed 5 nights in Jul 2023

10/10 Excellent

Mazen

Stayed 1 night in Jul 2023

10/10 Excellent

Pavla

Stayed 1 night in Jul 2023

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff, nice rooms. However beds were too hard. And parking spaces are too small
Stayed 1 night in Jul 2023

8/10 Good

thomas

Stayed 2 nights in Jul 2023

8/10 Good

Brian

Stayed 1 night in Jun 2023

10/10 Excellent

Patrice

Stayed 1 night in Apr 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom. Desde a recepção cinco estrelas ao pequeno almoço delicioso. Tivemos pena de ficar apenas uma noite...
Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Stayed 2 nights in May 2023

10/10 Excellent

Ying

Stayed 1 night in Apr 2023

10/10 Excellent

Jürg

Stayed 1 night in Apr 2023

10/10 Excellent

Nirav, Waltham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

damiens

Stayed 3 nights in Apr 2023

10/10 Excellent

Olaf

Stayed 1 night in Mar 2023

10/10 Excellent

MANUEL

Stayed 1 night in Mar 2023

10/10 Excellent

Mansour

Stayed 4 nights in Mar 2023

6/10 Okay

CARRIE

Traveled with group
Just have your food delivered
The room was great. The restaurant/ bar on the otherhand.... terrible.
Stayed 1 night in Dec 2022

8/10 Good

Antonios

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Hanni

Stayed 1 night in Jul 2022
Response from Mercure Hotel Cologne West Team on Aug 2, 2022
Thank you so much :) Mercure Hotel Cologne West Team

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick one night stay w family for phantasialand
Stayed at Mercure for one night before our trip to Phantasialand. It was a normal room for 2 converted into a room for 4 ny adding 2 child beds. Not bad but then it left less room to move around. Theres a tram stop nearby and we used the tram to visit the city. Rest everything was alright.
Stayed 1 night in May 2022

8/10 Good

Vitaly

Stayed 2 nights in Apr 2022

6/10 Okay

Vitaly

Stayed 3 nights in Mar 2022

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for young family
We had two family rooms which were quite spacious with fridge to store our groceries that we bought at the supermarket just over the road. The kids absolutely loved the swimming pool which is heated. We chose to drive into the city but there is a team close by too. Staff were friendly and the hotel was clean. We would definitely stay again with our young kids.
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mercure Hotel Cologne West Team on Jan 12, 2022
Thank you so much for your respond :)

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far, but easily accessible by tram
The hotel staff was very friendly. Took the time to answer all my questions. The location is way outside the city, however it is easily accessible by tram. Nothing to complain about the room. I was expecting a bit more from the breakfast.
Stayed 1 night in Dec 2021

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Terrible room air conditioning
Stayed 1 night in Aug 2021

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but simple improvements needed
Great overnight stop off. Staff friendly, breakfast varied and well presented. Restaurant had limited menu due to COVID. Not enough children’s options. Also, they were unable to make change aspects of the food (for example plain pasta instead of spice) which was frustrating.
Stayed 1 night in Aug 2020

8/10 Good

Khola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cean and comfy
Room was not ready on arrival so given drinks as we waited. Friendly staff. Close to fast food and shops. Pool not available due to covid. Beds vey comfy.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Haveing use this hotel over a period of years ie Since it was built I will recommend to my contacts in the vicinity not to use it in future
Stayed 1 night in Mar 2020

6/10 Okay

Ali

Traveled with group
Liked: Staff & service, room comfort
Average facility with good staff.
Needs to be better mainetained. Otherwise good. Staff was excellent.
Stayed 1 night in Jan 2020

8/10 Good

Petrus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Holger Hinnemann, Rooms Division Manager on Jan 23, 2020
Thank you, see you next time :)

8/10 Good

Thompson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very good however I did not enjoy the breakfast
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant. Train station close by to get into the city.
Stayed 2 nights in Oct 2019