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Rating 10 - Excellent. 326 out of 1001 reviews" "
10 - Excellent
326
Rating 8 - Good. 469 out of 1001 reviews" "
8 - Good
469
Rating 6 - Okay. 148 out of 1001 reviews" "
6 - Okay
148
Rating 4 - Poor. 40 out of 1001 reviews" "
4 - Poor
40
Rating 2 - Terrible. 18 out of 1001 reviews" "
2 - Terrible
18
8.6/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Siarhei
Traveled with family
Dec 10, 2023
Liked: Cleanliness, staff & service
No fridge, shower is outdated, no phone charging USB plugs, blankets are too small, only one pillow per person. Averadge 3 hotel.
Siarhei
Stayed 2 nights in Dec 2023
Response from Review on Dec 13, 2023
Dear Siarhei, thank you for your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations.We take your comments very seriously. Your feedback is very valuable to us and will be taken into account for future improvements.We always strive to provide our guests with the best possible comfort and service. We hope you will give us another chance to improve your impression of our hotel.Yours sincerely, your hotel team
staff were polite , room was very clean and tidy, bed was comfortable. easy to find , plenty of parking although there is a 10 euro charge per night. would certainly use again
shaun
Stayed 1 night in Nov 2023
Response from Review on Nov 28, 2023
Dear Shaun, thank you for choosing to stay with us at Mercure Hotel Koeln West.We are thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and the time you took to share your feedback with us.We are glad that you enjoyed our new comfortable beds and that our team was able to make your stay comfortable and memorable. We take pride in providing exceptional service to all our guests, and we are delighted to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back soon. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Mercure Hotel Koeln West. We look forward to seeing you soon. Your Mercure Koeln West Team
10/10 Excellent
FUMIHIKO
Nov 21, 2023
FUMIHIKO
Stayed 2 nights in Nov 2023
Response from Bewertung on Nov 26, 2023
Dear Fumihiko, thank you very much for your positive feedback about your stay in our house.We are very pleased you were satisfied and will gladly pass your review on, to our team.We look forward to welcoming you again during your next stay in Cologne.Best regards your Mercure Koeln West Team
6/10 Okay
Antonios
Business traveler
Nov 12, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Antonios
Stayed 2 nights in Nov 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team
4/10 Poor
Pedro
Oct 27, 2023
Pedro
Stayed 2 nights in Oct 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team
4/10 Poor
Juan
Oct 27, 2023
Juan
Stayed 2 nights in Oct 2023
Response from Bewertung on Nov 13, 2023
Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team
Nice size room. Good breakfast, but a bit expensive. Not close to town but about 15 minutes by train. Grocery store conveniently across the street.
Godfrey
Stayed 3 nights in Sep 2023
Response from Bewertung on Oct 23, 2023
Dear Godfrey, thank you very much for your positive feedback about your stay in our house.We are very pleased that you enjoyed your stay and would be happy to forward your great review to our team. Greetings from Cologne
10/10 Excellent
Erik Lykke
Sep 18, 2023
Erik Lykke
Stayed 1 night in Sep 2023
Response from Bewertung on Oct 23, 2023
Lieber Erik, herzlichen Dank für Ihre so positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus.Wir freuen uns sehr darüber, dass Sie zufrieden waren und leiten Ihre Bewertung gerne an unser Team weiter.Wir freuen uns Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen.
2/10 Terrible
Julian
Sep 15, 2023
Julian
Stayed 1 night in Sep 2023
Response from Bewertung on Oct 23, 2023
Lieber Julian, wir bedauern es sehr das Sie mit Ihrem Aufenthalt nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was Sie genau bemängeln. Für die entstandenen Unannehmlichkeiten bitten wir Sie um Entschuldigung und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können. Herzliche Grüße, Ihr Mercure Köln West Team
2/10 Terrible
Kirsten
Sep 10, 2023
Kirsten
Stayed 2 nights in Sep 2023
Response from Bewertung on Oct 23, 2023
Liebe Kirsten, schade das Sie nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was genau schiefgelaufen ist, dennoch möchten wir uns für die entstandenen Unannehmlichkeiten entschuldigen und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können und würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüßen dürfen. Herzliche Grüße, Ihr Mercure Köln West Team
8/10 Good
Dudley
Traveled with family
Aug 25, 2023
Liked: Cleanliness, staff & service
Maybe Next Time?
I thought the room was overpriced for its condition. The room was stuffy even though the window was open.
Dudley
Stayed 1 night in Aug 2023
Response from Bewertung on Oct 24, 2023
Dear Dudley, we appreciate the time you have taken to write us. We sincerely regret that you have not been satisfied with your stay in our hotel.Please apologise for any inconvenience in our rooms. We hope that we will have the opportunity to welcome you again soon in our hotel and convince you of the quality of our service. Greetings from Cologne, your Mercure Hotel Köln West Team
Stayed at Mercure for one night before our trip to Phantasialand.
It was a normal room for 2 converted into a room for 4 ny adding 2 child beds. Not bad but then it left less room to move around.
Theres a tram stop nearby and we used the tram to visit the city.
Rest everything was alright.
We had two family rooms which were quite spacious with fridge to store our groceries that we bought at the supermarket just over the road. The kids absolutely loved the swimming pool which is heated. We chose to drive into the city but there is a team close by too.
Staff were friendly and the hotel was clean. We would definitely stay again with our young kids.
The hotel staff was very friendly. Took the time to answer all my questions. The location is way outside the city, however it is easily accessible by tram.
Nothing to complain about the room.
I was expecting a bit more from the breakfast.
Great overnight stop off. Staff friendly, breakfast varied and well presented.
Restaurant had limited menu due to COVID. Not enough children’s options. Also, they were unable to make change aspects of the food (for example plain pasta instead of spice) which was frustrating.
Room was not ready on arrival so given drinks as we waited. Friendly staff. Close to fast food and shops. Pool not available due to covid. Beds vey comfy.