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The room was comfortable and very quiet. I never heard any planes coming into the airport. I stayed here because it was really easy to return my rental car and get to the airport in only a few minutes.
Brenton
Stayed 1 night in Apr 2024
Response from Kristin - Guest Services Manager on Apr 29, 2024
We are glad your stay went well! We hope to see you again in the future!
Hello,thank you for the review!Hope to see you soon,Hotel Management
10/10 Excellent
Michael
Mar 25, 2024
Liked: Staff & service, amenities
This is an OUTSTANDING staff … no matter what shift. They’re all very attentive and professional. PLEASE, pass that on to someone who can let it be known.
Michael
Stayed 1 night in Mar 2024
Response from Kristin - Guest Services Manager on Mar 26, 2024
Thank you so much for the kind words! I will share with the entire team today!
10/10 Excellent
Lydia
Mar 23, 2024
Lydia
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 13, 2024
Hello, thank you for the ratings. Hope to see you soon again, Hotel Management
This is my second stay here. The staff here is always helpful and accommodating. The facility is quiet, clean and very comfortable. Very close to the airport so doesn’t take you long to and from. Not too far from anything else, since you have major roadways in all directions. I will book whenever I travel to Colorado Springs.
Steven
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Hello,thank you for the review! Happy to know we're your choice when travelling to Colorado Springs :)Hope to see you soon again,Hotel Management
MarkWe are sorry that your stay was not perfect. If you have any feedback you can share so that we can improve for your next visit it would be most appreciated. We strive to make every stay a 5 out of5, so when we fall short our wants to ensure we do better.
10/10 Excellent
Douglas
Feb 29, 2024
Liked: Amenities
Fantastic property. Extremely clean. Great design leading to a very functional space.
Douglas
Stayed 1 night in Feb 2024
Response from Kristin - Guest Services Manager on Mar 3, 2024
Quiet, clean, convenient and safe Hyatt House = so close to COS Airport. Easy check-in and out and with the kitchen suite or mini-kitchen also easy to bring or make your own food. The surrounding area is in full construction mode so that's the only aesthethic drawback. Wonderful pool and fun little bar. Rooms are spacious and well-appointed.
Shelly
Stayed 1 night in Feb 2024
Response from Kristin- Guest Service Manager on Feb 27, 2024
Thank you for letting us know how we are doing! We are excited to hear that you loved the property! Hopefully the construction ends soon!
Pretty good overall. When we came in, the desk clerk was sitting in the lobby with his feet on the couch which was off putting but not a huge deal. Kitchen staff was dropping F bombs in the kitchen while there were kids at the buffet. Rooms were nice and modern and staff was friendly and accommodating
Paul
Stayed 1 night in Feb 2024
Response from Kristin - Guest Services Manager on Feb 23, 2024
I sincerely apologize for the cursing and the Front desk agent sitting on the couch. This is not acceptable and I will be speaking to them about this. I'm glad the rest of your stay was good.
2/10 Terrible
Kyle
Feb 17, 2024
Kyle
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 24, 2024
Sorry to see you didn't like your stay with us. Feel free to contact Front Desk to share some details and help us become better!Sincerely,Hotel Management
Response from Kristin- Guest Service Manager on Jan 9, 2024
Thank you for the sweet words! Our standard is always to be helpful and kind! We hope you choose us again next time you are in town!
10/10 Excellent
Maura
Traveled with family
Jan 7, 2024
The room was awesome. The only thing was loud trucks zooming by outside on a Saturday night.
Maura
Stayed 1 night in Dec 2023
Response from LKC on Jan 8, 2024
MauraThank you for your review. We are so sorry about the noise on Saturday night. Powers is a busy road. We do hope you will stay with us again on you next trip to Colorado Springs. Lynda
RobynThank you for the 10! We love to celebrate 10 reviews with our team! They get so excited when the guest gives us a perfect score. Looking forward to seeing you again on your next trip. Lynda
Great family stay. Two nights in Colorado Springs on our way home from Christmas. Kristin went above and beyond to make our stay great. Room was comfy and spacious.
Benjamin
Stayed 2 nights in Dec 2023
Response from LKC on Jan 3, 2024
BenjaminThank you for the great review. We are so glad you had a good stay. We will be sure to recognized Kristin for her service and contributing to your experience. Lynda
10/10 Excellent
Dario
Jan 2, 2024
Dario
Stayed 5 nights in Dec 2023
Response from LKC on Jan 8, 2024
Dario Thank you for the great review. We are so glad you enjoyed your stay. We will look forward to seeing you again on your next trip to Colorado Springs.
Only complaint is there was no glasses in the room. It was very late when we checked in so didn't want to go get some. Not a huge deal but would have been nice to have some
JERE
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 31, 2024
Hello,thank you for the feedback.We apologize for inconveniences, those should definitely be provided in rooms!Hope to see you soon again,Hotel Management
Thank you for the great review! We share this with our team and let them know you were pleased with your experience and recognized them for being helpful.Lynda
10/10 Excellent
John
Dec 28, 2023
John
Stayed 1 night in Dec 2023
Response from Kristin - Guest Services Manager on Jan 1, 2024
TandinThank you for the great review! We will share with our team and celebrate. All the best for the new year. Lynda
10/10 Excellent
Rosemary
Dec 26, 2023
Rosemary
Stayed 3 nights in Dec 2023
Response from LK on Dec 28, 2023
RosemaryThank you for the great review. We are so glad you had a"10" experience. Our team works hard to make sure all of our guests are pleased with their stay. Lynda
LoraleneThank you for the great review! we are so glad you enjoyed your stay, and we will celebrate the 10 with our team! Please come stay with us again on your trip to Colorado Springs.
No early check in tried charging $25 for an hour
Staff not helping
dirk
Stayed 1 night in Dec 2023
Response from Kristin - Guest Services Manager on Dec 24, 2023
Im sorry your stay didn't go as planned with early check in. We do charge an additional 25 for early check in but within an hour typically we do not charge it. I will speak with the team and get that retrained. I hope you give us another chance soon!
The facility is constructed of superior materials. The support facilities are outstanding. It is short enough in turnovers that the dining and other service areas are just opening.
It looks like the access street is being worked on. The turnoff to the hotel is hard to determine. And the surrounding buildings are distracting.
R
Stayed 1 night in Dec 2023
Response from LKC on Dec 26, 2023
RThank you for your feedback. We do understand that the construction around the hotel is distracting, and we all look forward to the work being completed. This is expected to conclude mid 2024. We are glad though that you appreciated the construction of our newly renovated hotel. We do hope that you will stay with us again on your next trip. All the best for the new year. Lynda
10/10 Excellent
JERE
Dec 21, 2023
JERE
Stayed 1 night in Dec 2023
Response from LKC on Dec 22, 2023
JereThank you so much for the 10! Our team celebrates every 10 we receive. We will look forward to seeing you on your next visit to Colorado Springs. Lynda
6/10 Okay
Jessie
Dec 16, 2023
Liked: Cleanliness, staff & service
Jessie
Stayed 1 night in Dec 2023
Response from Kristin - Guest Services Manager on Dec 17, 2023