Dear Krista, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our property to be peaceful. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and we're thrilled to hear that our mission resonated with you. Your kind words will be shared with our staff as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Nora, We're sorry to hear that your experience fell short of your expectations. Our goal is always to provide our guests with exceptional service and accommodations, and it's disappointing to learn that we did not meet your needs during your stay. If you have any specific feedback or concerns that you would like to share with us, we would appreciate the opportunity to address them and make improvements for future guests. Your feedback is invaluable to us, and we hope to have the chance to welcome you back in the future for a more enjoyable experience.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Leishla,Thank you for sharing your positive experience with us! We are thrilled to hear that you had an excellent stay at our hotel and that our cleanliness, hotel condition, and service met your expectations. Providing exceptional experiences for our guests is our top priority, and we are delighted that we succeeded in doing so during your visit. We appreciate your kind words and look forward to welcoming you back on your next trip. If there is anything more we can do to enhance your stay further, please do not hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Ryan, We sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that our hotel did not meet your expectations, and we apologize for any inconvenience caused by the condition of your room. Your feedback regarding the room's cleanliness and condition is extremely valuable to us, and we assure you that we are taking steps to address these issues with our maintenance and housekeeping teams. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case. Please know that your concerns will be addressed, and we hope for the opportunity to welcome you back in the future to provide you with the excellent stay you deserve.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Amaris, Thank you for your glowing review! We are thrilled to hear that you had a great stay with us and that you found our hotel to be clean, well-maintained, and provided excellent service. Ensuring a positive experience for our guests is our top priority, and we're delighted to know that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Phillip,Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience during your stay with us. Providing exceptional service and maintaining a clean and welcoming environment are our top priorities, and we're thrilled that we could meet your expectations in these areas. It's fantastic to know that you enjoyed the vibe of our common area and found it to be a fun and enjoyable space. We would be honored to welcome you back for another fantastic stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Greetings Andre, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing a clean and comfortable environment, along with excellent service, is something we strive for, and we're delighted that we could meet your expectations. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Paul,We would love to know more about your horrible experience and 1 out of 5 star score. It does not look like you checked in with us or stayed at our hotel...? Our goal is to provide you with a wonderful experience and I hope we have another opportunity to do so in the future.

Dear Bradley, We sincerely apologize for falling short of your expectations during your recent stay with us. Providing a safe and comfortable environment for all our guests is of utmost importance to us, and it's disheartening to learn that we did not meet these standards during your visit. Your feedback is valuable to us, and we will use it to address the issues you mentioned and improve our services. If you would like to discuss your experience further or if there is anything we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Emalee, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and found our property to be unique and eco-friendly. Providing a welcoming atmosphere and sustainable practices are important aspects of our commitment to guest satisfaction, and we're delighted that you appreciated them. We look forward to welcoming you back for another memorable stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear MarcAnthony, We're sorry to hear that your experience fell short of your expectations. Our team strives to provide exceptional service to all our guests, and we regret that we did not meet your needs during your stay. If you would like to discuss your experience further or if there is anything we can do to assist you, please don't hesitate to reach out to us directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Vanessa, Thank you for choosing to stay with us and for sharing your positive experience! We are delighted to hear that you enjoyed your time at our hotel and found our front office team to be accommodating. It's fantastic to know that you found our beds comfortable and that you would consider staying with us again. We look forward to welcoming you back for another wonderful stay in the future! If there is anything specific you would like us to arrange for your next visit, please feel free to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Michael,Thank you very much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations in terms of cleanliness, condition, and service. Providing a comfortable and welcoming experience for our guests is always our top priority, and we are delighted that we succeeded in doing so during your visit. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back again in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Hello M Linn,I trtied to reach you through your room and number you left on file for us as I would love to speak with you directly. Please do not hesitate to give me a call so we can discuss your arrival experience and my staff when you are available. Thank you.

Dear Ashley,Thank you for your enthusiastic review! We're thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that you found your stay to be absolutely wonderful, and we're delighted to hear that you plan to return. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we succeeded in making your stay memorable.Thank you for choosing to stay with us, and for taking the time to share your feedback. We can't wait to welcome you back again soon for another fantastic stay!With gratitude,

Dear Ann,Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us.We're delighted that you found our staff to be friendly and helpful. Providing excellent service to our guests is our top priority, and we're glad that our team exceeded your expectations.It's wonderful to hear that you enjoyed the charm of your room and the beautiful lobby. We strive to create a welcoming and comfortable atmosphere for all our guests, and we're glad that you felt that warmth during your stay.We're also pleased to hear that you enjoyed the board games in the lobby and found the commissary to be convenient. We aim to provide a variety of amenities to enhance our guests' experience, and we're glad that you were able to take advantage of them.Thank you for choosing to stay with us, and for taking the time to share your feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay.With gratitude,

Dear Pooja,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be a fun and convenient place to stay while exploring Colorado Springs.We appreciate your positive comments about our hotel's condition and service. Providing excellent service to our guests is a top priority, and we're glad that our team was able to make your stay enjoyable.We apologize if you found the cleanliness to be lacking during your stay. Maintaining a clean and comfortable environment for our guests is important to us, and we will use your feedback to address any areas where improvements can be made.We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back in the future. If there's anything specific you enjoyed about your stay or if there are any ways we can make your next visit even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to see you again soon!

Dear Jason,Thank you for sharing your feedback with us. We're glad to hear that you found our service to be excellent during your stay.We're sorry to hear that you rated the cleanliness and hotel condition lower than expected. Maintaining a clean and well-maintained environment is a top priority for us, and we apologize for any shortcomings you experienced in this regard.Your feedback is invaluable to us, and we will use it to identify areas for improvement and to ensure that we meet and exceed your expectations in the future. If there are any specific areas where you feel we could improve, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again for a more enjoyable experience.With gratitude,

Dear Jorge,Thank you for your feedback! We're thrilled to hear that you enjoyed our lobby and fitness center, and that you found our hotel's condition and service to be top-notch.We appreciate your positive rating about the cleanliness of our facilities, although we note there may be areas for improvement based on your feedback. Your satisfaction is important to us, and we will use your comments to continue to enhance our cleaning processes. Please provide any comments that will help us improve the 4 out of 5 score.Thank you for choosing to stay with us, and for taking the time to share your experience. We hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm regards,

Dear Anthony, Thank you very much for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed your stay with us and appreciated our efforts towards sustainability, including our tree-planting initiative. Providing a clean and comfortable environment for our guests is our top priority, and we're thrilled to see that reflected in your experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Ann Marie, Thank you for sharing your feedback with us, and we're glad to hear that you find our hotel convenient for your needs. We sincerely apologize for any inconvenience caused by the incident with another guest during your recent stay. Ensuring the safety and comfort of our guests is paramount, and we're pleased that our team promptly addressed the situation by relocating you to a more secure room. Your comfort and peace of mind are our top priorities, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back soon for a seamless and enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Ewa, Thank you so much for sharing your experience! We're thrilled to hear that you had a great stay and that you appreciated our hotel's concept. Providing excellent service and maintaining a clean and comfortable environment are our top priorities, so it's wonderful to know that we met your expectations. Should your travels bring you back to the area, we would be honored to host you again. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Clarence,Thank you for your glowing review and for choosing to stay with us! We are thrilled to hear that you had such a positive experience during your time here. Ensuring our guests feel welcome and comfortable is our top priority, and it's wonderful to know that we were able to meet your expectations. We greatly appreciate your kind words regarding the cleanliness, hotel condition, and service provided by our team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Michelle, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the cool vibes and amenities offered in our lobby, bar, and recreation room. Providing a welcoming and enjoyable atmosphere for our guests is our top priority, and we're glad to see that reflected in your stay. Your feedback regarding cleanliness is noted, and we will strive to ensure that all areas of our hotel meet the highest standards. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear John, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our staff could contribute positively to your visit. Providing exceptional service and maintaining a clean and comfortable environment for our guests are our top priorities, and we are delighted that we could meet your expectations. Your recommendation means the world to us, and we cannot wait to welcome you back for another fantastic stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We look forward to seeing you again soon!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Karen, Thank you ever so much for your glowing review and for choosing to stay with us! We are delighted to hear that your visit was nothing short of exceptional and that our convenient location added to the enjoyment of your trip. Maintaining a clean and welcoming environment is of utmost importance to us, and we're thrilled that you found our facilities and service to your satisfaction. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay whenever your travels bring you back to the area.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Claudia, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're delighted to hear that you had an overall positive experience during your stay. Your comments regarding cleanliness have been duly noted, and we assure you that we will take steps to address this matter to ensure that future guests have an even more enjoyable stay. Should you have any particular instances you wish to discuss concerning cleanliness, please feel free to contact our team directly. We appreciate your kind words about our hotel's condition and service, and we look forward to welcoming you back for another wonderful stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Chun Jui,First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We are thrilled to hear that you had a great stay at SCP. Providing exceptional service and ensuring our guests have a comfortable and enjoyable experience is always our top priority. If there's anything else we can do to enhance your experience, please feel free to let us know. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Thank you for choosing SCP, and for helping the environment and our local community!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Nancy, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We appreciate your honest review and apologize for any inconvenience you experienced during your stay. We understand the importance of convenience and safety for our guests, and we regret that the layout of our property did not meet your expectations in this regard. Please know that your comments will be shared with our team as we continually strive to improve the guest experience. We hope that despite these issues, you were still able to enjoy your time with us and that we may have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your stay, please do not hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Thomas,Thank you for your 5 out of 5 rating! We truly appreciate your feedback and are delighted to know that you had a great experience during your stay with us.If there's anything specific you enjoyed about your stay or if there are any ways we can make your next visit even better, please don't hesitate to let us know. We're committed to providing excellent service and ensuring that all our guests have a wonderful stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon!With gratitude,

Dear Elizabeth, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're delighted to hear that you enjoyed your overall experience and appreciated our bar, lounge, and breakfast offerings. Your feedback regarding the sliding bathroom door is valuable, and we apologize for any inconvenience it may have caused. We hope to welcome you back again soon for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Andrea, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We are thrilled to hear that you enjoyed your stay and that our amenities and atmosphere left a lasting impression. Providing a welcoming and enjoyable environment for our guests is always our top priority, and we are delighted to know that you found our lobby inviting and our bar satisfactory. Your kind words serve as great encouragement for our team, and we look forward to welcoming you back for another memorable stay in the future. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear James, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced regarding the lack of hot water in the shower during your stay. Please know that we take such issues very seriously and have immediately addressed the matter with our maintenance team to ensure it is resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Colby, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're thrilled to hear that you had an exceptional experience and that our efforts in maintaining cleanliness, hotel condition, and providing top-notch service were recognized and appreciated. It was our pleasure to ensure your stay was enjoyable, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Matt, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We sincerely apologize for the negative experience you encountered during your recent stay. Providing exceptional customer service is a top priority for us, and we regret that you did not receive the courteous and welcoming service that we strive to offer. Rest assured, we take your feedback seriously and will address this matter with our team to ensure that all guests are treated with respect and professionalism at all times. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there is anything further we can do to address your concerns or if you would like to provide additional details via email, please do not hesitate to reach out.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Alaila, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent positive stay at our hotel. Thank you for sharing your feedback with us, and we apologize for the disappointment you experienced during your stay. It's disheartening to hear that the cleanliness of your room did not meet our usual high standards, and we assure you that we take this matter seriously and will address it with our housekeeping team to prevent any recurrence. We sincerely apologize for any inconvenience caused by the lack of information about the microwave and breakfast options. We are currently in the process of updating and expanding our breakfast options, with these changes set to be implemented starting this summer. To promote energy conservation, microwaves are not included in the room amenities. However, we do offer a microwave in our market area, accessible to guests 24 hours a day for their convenience. We appreciate your understanding and cooperation in our efforts to minimize our environmental impact while maintaining high-quality guest services.Your comments are invaluable to us as we continuously strive to improve our guest experience. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional service and accommodations you deserve. If you have any further concerns or questions, please feel free to reach out to me directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Shawn, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent positive stay at our hotel. We are thrilled to hear that you found our hotel to be impeccably clean, well-maintained, and that our service met your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and it's truly gratifying to know that we succeeded in delivering that for you. We look forward to welcoming you back for another excellent stay whenever your travels bring you our way again. If there's anything else we can do to enhance your experience, please feel free to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Mariah, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall. Your satisfaction is our utmost priority, and we are committed to maintaining the highest standards of cleanliness and service excellence. If there's anything specific that we could improve upon to earn that extra star in your rating, please feel free to let us know. We appreciate your support and hope to welcome you back for another great stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Maria, Thank you so much for your fantastic five-star review! We're delighted to hear that you found our facility to be consistently clean and our staff to be exceptionally friendly. Providing a welcoming and clean environment for our guests is one of our top priorities, and we're thrilled that our efforts have made a positive impact on your experience. Your kind words mean a lot to us, and we truly appreciate your support. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back again soon!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Kristine, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of expectations. We understand how important it is to feel comfortable and secure during your time with us, and we regret that we were unable to retrieve your pillow the same day. Your feedback is invaluable to us, and we will use it to make necessary improvements to ensure a better experience for all our guests in the future. We appreciate your candor and hope for the opportunity to regain your trust in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Joelene, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. We sincerely apologize for the inconveniences that you encountered during your stay. We are currently in the process of updating and expanding our breakfast options, with these changes set to be implemented starting this summer. We tried to offer you credit at our market, allowing you to select another breakfast option. We regret that this solution did not meet your needs or expectations. The construction is being managed by a contractor commissioned by the City of Colorado Springs, and unfortunately, we have had limited communication regarding closures or progress updates. We understand the frustration this may cause and extend our apologies for any disruption to your stay. We apologize for any confusion regarding the availability of our pool and hot tub, which are currently closed for the season. Both our website and third-party platforms clearly indicate this seasonal closure. We regret any misunderstanding and assure you that our team strives to maintain accurate and transparent information about our amenities. Our priority is to offer clean and comfortable accommodations for all our guests to enjoy. If you have any further concerns or questions, please feel free to reach out to our team directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Aebe, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be clean and well-maintained overall. However, we're sorry to learn that your experience with our breakfast options did not meet your expectations and that your concern was not addressed promptly. Please rest assured that we take guest feedback seriously, and we will investigate the matter further to ensure that similar issues are not repeated in the future. Regarding the refund request, we kindly ask for your patience as we look into the matter and process it accordingly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further concerns or questions, please feel free to reach out to our team directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Laura, Thank you ever so much for taking the time to leave us a positive review! We greatly appreciate your kind feedback and are thrilled to hear that you had an enjoyable experience during your stay with us. Our team strives to provide exceptional service and ensure that every guest has a comfortable and memorable stay. If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful experience.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Nikolas, We're truly sorry to hear about your disappointing experience during your stay with us. It's disheartening to learn that we fell short of meeting your expectations in several aspects. We appreciate your feedback regarding our check-in policy and the condition of our facilities, and we sincerely apologize for any inconvenience caused. Please know that we are currently exploring options to adjust our early check-in fees and the associated timing to ensure they better align with the needs and preferences of our guests. We apologize for any inconvenience caused by the ongoing road construction in the vicinity of our hotel. The construction is being managed by a contractor commissioned by the City of Colorado Springs, and unfortunately, we have had limited communication regarding closures or progress updates. We understand the frustration this may cause and extend our apologies for any disruption to your stay. We strive to provide a comfortable and enjoyable stay for everyone, and we regret that we missed the mark with you.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Carlos, Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations regarding the cleanliness and condition of our hotel. Providing a comfortable and clean environment for our guests is a top priority, and we regret that we did not meet this standard during your stay. Your comments have been shared with our housekeeping and maintenance teams to address these concerns and ensure improvements are made. On a positive note, we are pleased to hear that you found our service to be exceptional. Your feedback is important to us, and I would like to speak to you regarding your stay and experience at SCP Colorado Springs. I will be reaching out to you in the coming days and look forward to speaking to you.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Trina, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and satisfying stay for all our guests, and we regret that we fell short on this occasion. Your comments about the breakfast options and room amenities are noted, and we will review them with our team to make necessary improvements. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything specific we can do to address your concerns, please don't hesitate to reach out to us directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

Dear Angela,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the calming and welcoming ambiance of our commons area, as well as our pet-friendly and inclusive atmosphere. Providing a comfortable and accepting environment for all our guests is important to us, and we're delighted that you felt welcomed during your stay.We apologize for any inconvenience caused by the surprise “deposit” fees and the difficulty in accessing our property due to construction. We understand the frustration these issues may have caused and will work to improve communication regarding fees and provide alternative directions to help guests navigate any construction in the area.We appreciate your comments regarding the condition of the rooms and the noise disturbances from other guests. Maintaining the cleanliness and peacefulness of our property is a priority, and we will address these concerns with our housekeeping and security teams to ensure a more enjoyable experience for our guests in the future.Additionally, we apologize for the loud heater in your room. Your comfort is important to us, and we will investigate this matter further to ensure that any necessary repairs or adjustments are made promptly.We value your feedback and take it seriously as we strive to continually improve our offerings and services. While we understand your decision not to stay with us again until the building is updated, we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you for choosing to stay with us, and we appreciate the opportunity to make improvements based on your feedback.With gratitude,