Restaurant

Reviews of SpringHill Suites by Marriott Colorado Springs Downtown

2.5 out of 5
SpringHill Suites by Marriott Colorado Springs Downtown
402 South Tejon Street, Colorado Springs, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 102 reviews" "
Rating 8 - Good. 17 out of 102 reviews" "
Rating 6 - Okay. 2 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 5 out of 102 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura, fort collins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and modern hotel in the heart of the city. Loved the rooftop bar! Bed was super comfy!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Laura,Thank you so much for the five stars! We're so happy to hear you had such a clean and comfortable stay and enjoyed our chic, trendy facilities. We appreciate your feedback, and we hope you'll allow us the pleasure of hosting you again soon.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet & comfortable stay. Nice rooms. Breakfast was included which was a bonus. I’d definitely recommend & return.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Jill,We're delighted you had a quiet and comfortable stay at SpringHill Suites by Marriott Colorado Springs Downtown. It's also wonderful that you started your day with our satisfying breakfast. We appreciate your recommendation and look forward to welcoming you back for another enjoyable visit!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Kesica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service we received from Vernon was amazing.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Kesica,Thank you for sharing your experience with us! We're delighted to hear that you found Vernon's customer service exceptional. Our team takes pride in providing outstanding hospitality to all our guests, and we look forward to welcoming you back to SpringHill Suites by Marriott Colorado Springs Downtown for another enjoyable visit.Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place to stay with our family. Close to downtown (walkable to everything). Super clean and had a trundle bed for my daughter so my kids didn't have to share. Great stay!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Jessica,Thank you for sharing your positive experience! We're thrilled you found our property charming and family-friendly for your stay. It's wonderful that our convenient location allowed you to explore the area, and we're glad the trundle bed provided extra comfort for your daughter. We appreciate your kind words and look forward to welcoming your family back to SpringHill Suites by Marriott Colorado Springs Downtown for another fantastic stay!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lauren

Stayed 2 nights in Mar 2024

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Our room and the whole hotel was immaculate. The location was wonderful right downtown. The fitness center was awesome. The complimentary breakfast was great. It had all my favorites great coffee, bagels & cream cheese, and crispy bacon. Only misfortunes was no option on hotels.com to get room with a view so ended up with a room with a window facing a brick wall. Overall, very happy with our choice.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Brandy,Your perfect rating means the world to us. We're so happy to know that our prime location, wonderful fitness center, and complimentary breakfast all added up to a great stay. Thank you so much for all the kind words, and we hope to see you again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Our stay was very nice. I can’t think of one thing I would change. Room was new and clean.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Laura,Exceptional is a word we love to hear! We work hard to meet expectations like yours, so we're thrilled our immaculate accommodations hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Enthusiastically,Ed OkvathGeneral Manager

8/10 Good

Michael J.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wedding Weekend
Upon checking in we requested a Quiet Room away from Noise. We were in 235 and the 1st night we had some noise but the 2nd n 3rd night it was like a Drag Strip. We also asked the front desk for a Wake Up call at 2 AM as we had a 6 AM flight out of Denver. We Never received that call and it was a good thing we set it on our phones or we would have Missed our flight. The Breakfast was Great and the Hotel was Very Clean.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Michael,Thank you so much for taking the time to leave us your feedback. We apologize for any noise concerns during your visit, as well as any issues regarding the service you received. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider coming back to give us another chance soon. Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Estefeni Adriana

Stayed 3 nights in Jan 2024

10/10 Excellent

Britney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Christopher, Davidsonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our visit during the Christmas holiday.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Christopher,Thank you for the outstanding rating of your recent stay at SpringHill Suites by Marriott Colorado Springs Downtown. We're glad you had a wonderful holiday visit with us. It would be our pleasure to host you again in Colorado Springs, so come back soon!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean in the room and the pool as well was so nice and clean not common to get a pool/hot tub that taken care of
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Daniel,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience! We appreciate you giving us a perfect rating, and we hope you return soon. Enthusiastically,Ed OkvathGeneral Manager

8/10 Good

greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room,pool weight room
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Greg,We always enjoy hearing from our guests. It's great to know that our comfortable rooms, inviting pool, and well-equipped weight room added to your experience. If you're in the area again, please come back to see us.Best Regards,Ed OkvathGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Thomas,Thank you so much for the high rating. We trust that everything was in order for your visit. Please consider coming back to join us again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Lyndsey

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

Criston

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

Van

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great clean place but did find a pair of socks by our bed when we got to the room. Was quiet as well.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Dear Donnie,Thank you so much for the kind words, and we're happy to know that you enjoyed our clean, quiet accommodations during your visit. Please consider coming back to join us again in the future!Enthusiastically,Ed OkvathGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel in Downtown Colorado Springs
Contemporary, clean, great location, excellent pool & fitness facilities and pet friendly.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Thank you for the excellent review of your recent stay at SpringHill Suites by Marriott Colorado Springs Downtown. We're glad you enjoyed your visit with us and our contemporary facility, clean accommodations, convenient downtown location, and pet-friendly atmosphere. Please allow us to host you again in Colorado Springs. Best Regards,Ed OkvathGeneral Manager

6/10 Okay

Michael

Traveled with partner
South of major activities and restaurants. Kind of a seedy area. Average hotel amenities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Dear Michael,Thank you for your feedback. We appreciate you noting the location and our amenities. We're always looking for ways to improve our guests' experience and will consider your comments as we strive to enhance our offerings. We hope to have the opportunity to serve you in the future better.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service
I could have save $40. booking through their website instead of Expedia. They screwed me $20 for the underground parking that is not mentioned on here. No other place to park. Also there was a bed bug in my bed when I pulled up the covers
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Thomas,It was a pleasure having you as our guest in Colorado Springs. All of our fees, including parking, are conveniently highlighted on our website for future reference. Parking is a high commodity in downtown, so we're happy to be able to offer this amenity to guests. We're alarmed to hear of any pests and will have our team immediately check your bed, following our pest control protocol. Thank you for the valuable feedback, and we wish you safe travels ahead. Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christa, The Woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay all around
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Christa,Thank you for sharing your lovely, five-star review! We are happy to know you enjoyed your stay and look forward to having you join us again at SpringHill Suites by Marriott Colorado Springs Downtown!Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Maryann

Traveled with family
Liked: Amenities
nice place courteous staff
Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Dear Maryann,Thank you so much for the five-star rating, and we're so happy to know that our amazing service impressed you during your visit. Please consider coming back to join us again soon. Enthusiastically,Ed OkvathGeneral Manager

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Kristi, Knoxville

Liked: Cleanliness
Disliked: Property conditions & facilities
A/C and heat are motion activated. Which is fine if you’re walking around in room. Not so great when you’re sleeping. 1st night A/C turned off an hour after I went to bed, and every hour after that. Got hot, woke up, A/C turns on for another hour. Super annoying, but at least I could sleep in hour increments. 2nd night, it’s every 5 minutes. Finally at 4am I called the front desk. They said they get frequent complaints and offered a new room. I pack up, go to the front desk, and get a key card. Back in bed, 5 minutes later. A/C turns off. Never, ever again.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Kristi,While we thank you for being our guest, we are sorry to hear about the frustrating situation you had with the air conditioning. We know how important a good night's sleep is so we will be sure to review your comments internally to ensure we are always offering our guests our best. We're grateful for your time and wish you safe travels.Best Regards,Ed OkvathGeneral Manager

8/10 Good

Ariel

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Clean & convenient
Response from General Manager on Sep 28, 2023
Dear Ariel, Thank you for highlighting the cleanliness and convenience of our property. We're committed to continuous improvement and value your insights. We hope to offer an even better experience on your next visit.Best Regards,Ed OkvathGeneral Manager

8/10 Good

Ariel

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to everything we did in the area
Response from General Manager on Sep 28, 2023
Dear Ariel,Thank you so much for choosing to stay with us at SpringHill Suites by Marriott Colorado Springs Downtown. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also wonderful to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Ken

Stayed 2 nights in Sep 2023

10/10 Excellent

Ross

Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and spacious room. Great breakfast and adjacent to rooftop restaurant/lounge.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Dear John,Thank you so much for choosing to stay with us at SpringHill Suites by Marriott Colorado Springs Downtown. We are thrilled to learn you had an enjoyable stay. Guest feedback is always appreciated, and we thank you for highlighting our comfortable accommodations, delicious breakfast, and convenient location in regards to more food options. We hope you join us again soon. It was a pleasure hosting you.Enthusiastically,Ed OkvathGeneral Manager

2/10 Terrible

Lacey

Stayed 1 night in Aug 2023

10/10 Excellent

Ronald, Elma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went very well
Stayed 1 night in Aug 2023
Response from Richard Jordan on Aug 25, 2023
Thank you for your kind words, we will see you again next time!

10/10 Excellent

Kari Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and amenities were very good. The beds are really good and the rooms have everything you need.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Dear Kari, It was wonderful having you as our guest recently. We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations and excellent amenities hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back soon!Enthusiastically,Ed OkvathGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very convenient hotel for traveling and to local sites but no restaurants in walking distance. It is colocated with another hotel and we kept taking elevators which put us in the other hotel so get an explanation when you check in. Appreciate the secure parking.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Dear James,Your kind recommendation of SpringHill Suites by Marriott Colorado Springs Downtown is truly valued! I apologize that our team did not point out the restaurant we have on our roof or the 20 other local restaurants that we have within on the block of the hotel. I'll ensure they are letting guests know of their location in the future. Glad our proximity to local attractions was convenient. We'll also make sure our guests are aware of our elevator destinations. That said, it's nice to know our secure parking enhanced your visit. Thank you for your positive rating, and we hope you'll return!Best Regards,Ed OkvathGeneral Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & beautiful property!
Stayed 1 night in Aug 2023
Response from Richard Jordan on Aug 11, 2023
Hi Jessica thank you for your kind words. We will see you again next time!

8/10 Good

Francisco

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Caius

Stayed 3 nights in Jul 2023
Response from Richard Jordan on Aug 25, 2023
Thank you for your kind words, we will see you again next time!

10/10 Excellent

Gus

Stayed 1 night in Jul 2023
Response from Richard Jordan on Aug 12, 2023
Gus,Thank you for your kind words. Have a great day!