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Reviews of Courtyard by Marriott Columbus Grove City

3 out of 5
Courtyard by Marriott Columbus Grove City
1668 Buckeye Pl, Grove City, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 198 out of 379 reviews" "
Rating 8 - Good. 82 out of 379 reviews" "
Rating 6 - Okay. 43 out of 379 reviews" "
Rating 4 - Poor. 27 out of 379 reviews" "
Rating 2 - Terrible. 29 out of 379 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice room.
Stayed 1 night in Mar 2024
Response from Linette on Mar 29, 2024
Thank you, Jim!

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, kind staff, clean, stress free!
Stayed 1 night in Mar 2024
Response from Linette on Mar 8, 2024
Hi Kimberly,I'm glad you enjoyed your stay! See you on your next trip to Grove City!

10/10 Excellent

Parag

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 1 night in Feb 2024
Response from Linette on Mar 2, 2024
Parag,Thank you for your 5 out of 5! We appreciate your feedback!

10/10 Excellent

aleasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Feb 2024
Response from Linette on Feb 28, 2024
Aleasha, thank you for your 5 of 5 rating!

6/10 Okay

Sherry

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was stand offish, the bar was entirely too expensive as was the Bistro food which did not give you a big selection of food to choose from.
Stayed 1 night in Feb 2024
Response from Linette on Feb 26, 2024
Sherry, thank you for taking the time to provide feedback. We apologize for not meeting your expectations. Should your travels bring you to Grove City again, we hope you will give us another chance.

10/10 Excellent

Genevieve

Stayed 1 night in Feb 2024
Response from Linette on Mar 24, 2024
Genevieve,Thank you for the 5 out of 5 rating! Hope to see you again when your travels bring you to Grove City!

10/10 Excellent

aleasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much enjoy our stay
Stayed 4 nights in Feb 2024
Response from Linette on Feb 23, 2024
Aleasha, thank you for the perfect rating!!

10/10 Excellent

Janeen, Hilton Head

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Linette on Feb 18, 2024
Janeen, thank you for the 5 out of 5 rating!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linette on Feb 17, 2024
Dennis, thank you for the review!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious!
Stayed 1 night in Jan 2024
Response from Linette on Feb 6, 2024
Jennifer, thank you for the great comment!

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linette on Feb 6, 2024
Thank you for the perfect rating!

10/10 Excellent

Tara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome and a great price!
Stayed 1 night in Jan 2024
Response from Linette on Jan 8, 2024
Tara,Thank you for the amazing review!

8/10 Good

Laura

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Linette on Jan 8, 2024
Thank you Laura, we hope to see you on your next trip to Grove City!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linette on Jan 8, 2024
Todd,Thank you for your 5 out of 5 rating!

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sty overall, bed a little firm but I got thru the night
Stayed 1 night in Dec 2023
Response from Karan on Dec 11, 2023
Hello Patricia,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and great food options in the area. The staff was friendly and the room was clean.
Stayed 1 night in Nov 2023
Response from Qui on Nov 30, 2023
Glad you enjoyed your stay. Thank you for choosing Columbus Grove City for your stay!

10/10 Excellent

Brandon

Liked: Amenities
Service, staff, cleanliness
Stayed 1 night in Nov 2023
Response from GM on Nov 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ken

Liked: Cleanliness, staff & service
No complimentary coffee, no breakfast. TV had to be reset by staff. Everything looks nice. Bed is comfortable.
Stayed 1 night in Oct 2023
Response from GM on Nov 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ceaissa, Youngstown

Stayed 1 night in Oct 2023
Response from GM on Nov 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Franklin

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at the front was not rude at all but 1 she did not let me know if there’s was breakfast in the morning free or I have to pay 2 she did not let me know what time was check out in the morning 3 she also gave me my key card and did not point me in the direction I needed to go to get to my room first time being in this hotel had to ask her which way was the elevator to get to my room 4 I called down because I got to my room and the tv remote was missing so I called down let her know she said she was goin to get someone on it but nobody never came for more than 30 mins. I asked a cleaning man I believe and he helped me out with the remote very nice man.
Stayed 1 night in Sep 2023
Response from GM on Nov 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Maximus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great but water was $3:80 and breakfast not free and very much expensive
Stayed 1 night in Sep 2023

6/10 Okay

Bill

Traveled with family
The property seemed very well maintained and kept up however I believe for the price that you pay for one night that at least coffee outside of the room would be provided. Also the cleanliness of the room could have been better and the sink in the bathroom filled up with water and did not drain very well. Other than that or stay was great
Stayed 1 night in Sep 2023
Response from GM on Nov 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room and beds.
Stayed 1 night in Sep 2023

10/10 Excellent

Justin, Lawrenceburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Sep 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

4/10 Poor

Onkham

Traveled with family
Disliked: Room comfort
The suite, 1 bedroom, stated that it sleeps up to 5 people. It’s wrong. The bedroom has a king size bed. The double sofa bed will fit 1 person only. It’s a twin size mattress. We booked the room to sleep 4 people. Explained this to the hotel clerk. Couldn’t help us. We would have to book another room with 2 queens. Advertisement for a 1 bedroom suite was wrong. Just be aware.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello, Thank you for staying at Courtyard By Marriott Grove City, we have shared your concern with the respective department head. Regards, Hotel General manager

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick, room was clean and comfortable, beds were comortable, bathroom was clean and shower was nice.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Sean

Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, facility. Rooms are in great shape. Staff has been very good. Landscaping needs help.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Ruthie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel.
Stayed 2 nights in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Sherelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property, the staff was very friendly and welcoming.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Elizabeth, Heath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 1 night in Aug 2023
Response from GM on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

6/10 Okay

Shannon

Business traveler
Liked: Staff & service
Disliked: Room comfort
Nice but moldy and gym is unsafe
The hotel is definitely esthetically pleasing and the staff is very nice overall. I believe the property was mostly clean, except they definitely have a mold problem. I chose the hotel because they had a pool and workout room. The gym has an over powering smell of mold upon walking in. I discovered this when I went to get water from the only water dispenser (hot or cold) available. This was the first night so I went back in the morning and spoke to the staff person. She was unaware of it and received instructions on how to empty the dehumidifier that was in the room. I went back later and it was even stronger. I never got to use it. There was also a mold smell in my room, which coincidentally was on the same wall as the gym and pool. The pool was flooded when I went because a hose had been left running with no supervision. So, I didn't have a chance to use the pool. The front desk staff is very pleasant but overworked and have to manage too many tasks like taking out the trash and running the coffee shop and bar, changing the water dispenser (it became empty, I only used it to fill my bottle a couple of times), and other things outside of being ready to greet and help guests; so you may have to wait.
Stayed 6 nights in Aug 2023
Response from Karan on Aug 14, 2023
Hello, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why get rid of the little things?
I can somewhat understand not having a complimentary breakfast, but no complimentary coffee, tea, snacks... anything? How much is it really going to cost you to have a basic, complimentary coffee station? These things aren't required for a hotel, but it feels like you are stripping down cost to the bare minimum to the point that it takes away from the welcoming, relaxing feel of a real hotel. Not everything has to come at a cost.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello Ken, Thank you for choosing Courtyard By Marriott, Your concern has been shared with the concerned department.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I have ever had. When I arrived at the hotel, they already had keys ready. Check-in was maybe 45 seconds. The rooms are really nice and clean. They have a great rainfall shower head that actually has some pressure to it. The rooms have microwaves, fridges, and coffee makers. The bed was really comfortable, and the moveable work station and adjustable TV made for a productive evening. Would stay here again and again.
Stayed 1 night in Aug 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice.
Easy time checking in. Room was clean. Comfortable bed. Good coffee in the Bistro. Will definitely return.
Stayed 1 night in Jul 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

8/10 Good

Kristy

Stayed 1 night in Jul 2023
Response from gm on Sep 12, 2023
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 Excellent

jeong

Stayed 1 night in Jul 2023
Response from Courtyard Grove City on Jul 27, 2023
Dear Jeong,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Courtyard Grove City on Jul 27, 2023
Dear Sherri,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

TRINA

Traveled with group
Liked: Property conditions & facilities
I hate that it's been 10 days and they stiil have NOT released my deposit. It's bad enough they took 3 additional days on the deposit, but to continue to hold it 10 days later is insane.
Stayed 5 nights in Jul 2023
Response from Courtyard Grove City on Jul 15, 2023
Thank you Trina for a well graded review. I want to assist you with your situation, but I do not see that any deposit was taken on our end. If you could please reach out to the hotel and ask for a manager in regard to the situation we would love to assist you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Courtyard Grove City on Jul 10, 2023
Dear Guest, on behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I apologize our pillows were not to your liking. Your feedback has been shared with the team as a way of learning and celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious clean and bathroom was excellent. The only thing was that there was no complimentary breakfast which is standard for a hotel.
Stayed 5 nights in Jun 2023
Response from Courtyard Grove City on Jul 8, 2023
Dear John Boyle,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while wanting to dine in the Bistro. Your experience of not knowing The Bistro was not complementary until arrival has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Kyle Davis

10/10 Excellent

Cynthia

Stayed 2 nights in Jun 2023
Response from Courtyard Grove City on Jul 27, 2023
Dear Cynthia,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Price was high and the pillows sucked but it was a nice hotel.
Stayed 1 night in Jun 2023
Response from Courtyard Grove City on Jun 25, 2023
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I apologize our pillows were not to your liking. Your feedback has been shared with the team as a way of learning and celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
extremely convenient
Stayed 1 night in Jun 2023
Response from Courtyard Grove City on Jun 25, 2023
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and open. The staff was friendly and helpful. It was an awesome stay.
Stayed 1 night in Jun 2023
Response from Courtyard Grove City on Jun 25, 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chrissy

Stayed 2 nights in Jun 2023
Response from Courtyard Grove City on Jun 8, 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. I will stay here again next time through
Stayed 5 nights in May 2023
Response from Courtyard Grove City on Jun 8, 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.