Ratings based on 90 Verified Reviews

3.3 out of 5
57% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Last minute hotel stay.

Posted Aug 24, 2017
Pros: Easy access to shopping and restaurants.
Cons: There was a mini kitchen in my room with a counter top. The bathroom door swings out instead of in causing the door to hit against the counter.
Location: Easy access to shopping and restaurants.
There were some events in town. The hotel staff gave me the last room available. Staff was very friendly.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Alicia, thank you for sharing a kind review of Extended Stay America. We are glad to know you were impressed not only with your room and our convenient location, but also with the courteous service provided by our associates. We hope to welcome you again in the near future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

Nice hotel

Posted Aug 21, 2017
Check in was a breeze. The staff was friendly and explained all the amenities up front. I like the fact that the rooms have kitechmettes for people like me who like to cook their own meals. I had a problem with the tv remote control. I took it too the front desk. The batteries was replaced immediately and I was back in business.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Karen, thank you for making Extended Stay America a part of your travel plans. We are delighted to read you impressed with your room with the kitchenette and the attentive service provided by our staff. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, OH

Close to Easton conference

Posted Aug 9, 2017
Pros: Friendly staff, quick check in and out, kitchen in room, nice recliner.
Location: Easton has great shopping opportunities and restaurants.
A very pleasant stay. Sherry at the front desk was very helpful at check in and called to be sure the room was up to expectations. Dishes are available through front desk for the in room kitchens, including full sized refrigerator, stove top, and microwave. My room was lacking a hair dryer, but this was not a necessity for me (may also be available at front desk). Older hotel but all in working order and comfortable beds and recliner.
Comment from Hotel Management
Aug 10, 2017 by General Manager, Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Columbus - Easton. We are delighted to read our location was ideal for your needs and that you were impressed with our fully-equipped kitchen and helpful associates. Sherry and rest of the team will be pleased to hear your compliments. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Clean and budget friendly

Posted Jul 15, 2017
My room was clean and the bed had a pillow top. The front desk staff were friendly and made sure to ask if I was happy with my room. I would definitely stay again.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
Robyn, thank you for staying at Extended Stay America - Columbus - Easton. We are so happy you had a great experience and that the service provided by our Front Desk team and your spotless room were to your satisfaction. We appreciate your business and look forward to your next visit. Sincerely, General Manager
4 out of 5
by Michael

Dogs pay more!

Posted Jun 12, 2017 on Hotels
Excellent, large room. Immaculate and everything wirked perfectly. My only gripe is that they charge an exaggerated fee of $25 + tax to have a small dog overnight.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Michael, thank you for choosing Extended Stay America - Columbus - Easton for your stay. We are happy you liked your spacious room, but we are sorry that you were unhappy with our pet charges. Our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We appreciate your business and hope to see you again soon. Sincerely, General Manager
5 out of 5
by Rachel-Rose

Good location. Had a good stay.

Posted Jun 12, 2017 on Hotels
We were going to the Easton Town Center to see a show at the Funny Bone. The hotel was in the perfect location (like a five minute drive). Clean, comfortable, and quiet. Had a grab-and-go breakfast (prepackaged muffins/oatmeal/coffee). Pretty basic but we knew what to expect. Super close to freeway. Enjoyed our stay.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Rachel-Rose, thank you for posting your kind review of Extended Stay America - Columbus - Easton. We are thrilled to read you loved our convenient location which was perfect for your needs and that you were satisfied with our breakfast offerings. It was our pleasure serving you, and we look forward to your next stay with us soon. Sincerely, General Manager
3 out of 5
by Alina

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Alina, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
2 out of 5
by Ashley

Posted May 24, 2017 on Hotels
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
Ashley, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

great location. Close to any store or fast food

Posted May 23, 2017
Pros: Location is it's number asset. Close to everything. A walk across the street to Walmart. They have miniature muffins and snack bars as their breakfast
Cons: Maid service. Should at least bring you clean towels daily. No issue getting them if you stop at the desk and ask for them though.
Location: Sakura Japanese restaurant right next door. Easy access to highways
No room service unless you reserved your room a full week. 4 days is not enough. Overall clean room.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Thank you for the review and for sharing your experience. We are glad to read that overall you had a nice stay and enjoyed our location. Having said that, we are sorry for the inconvenience you had with our hotel policy. Although our housekeeping service is done on a weekly basis, we are happy to offer this service to you at a minimal fee, on your request. If we did not communicate this at the time of check-in, we are sorry. We appreciate your business and hope you will be back to see us on your next trip to our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Not high end

Posted May 23, 2017 on Hotels
I was told by the representative that this hotel was a high end hotel, that was not my experience. The front desk was not welcoming. You had to ask for EVERYTHING and go get it yourself and the hotel needs to be updated.
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. I would also like to inform you that, since our suites are designed for long-term guests, these guests often bring their own amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept there to ensure cleanliness. We regret the inconvenience caused and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager