Dear Bridget, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We appreciate your specific comments and will address these concerns with our team to ensure improvements are made. It's important to us that all guests have a comfortable stay. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Abdelkarim, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience you experienced during check-out. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother experience next time.Sincerely,Hotel Management

Dear Jeremy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Margaret, Thank you for choosing us. Please accept our apologies for the issues you encountered in your room. Although our housekeeping team works hard, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. Our front desk team is always available to help you with the best solution while you are with us; never hesitate to connect with them. Also, we are sorry for not providing a satisfactory breakfast to you, and your comments on the choices are shared with the concerned individuals for further improvement. Please allow us to review this incident with the concerned team member to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Reema, Thank you for the review and for staying with us. We are genuinely sorry for the inconvenience you experienced with your room assignment, and we apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping managers to prevent this from happening again and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Frank, Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay. We understand that breakfast is an important part of your stay, and we apologize that it did not meet your expectations. We will review our breakfast offerings to ensure that we provide a more satisfying experience for our guests. Regarding the mattress in your room, we apologize for any discomfort caused. We will address this issue with our housekeeping team to ensure that all mattresses are in good condition for our guests. Thank you once again for bringing these matters to our attention. We hope to host you again in the future and provide you with a better experience.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience with us at Extended Stay America. Thank you for the great review about the facility and your room being clean, the comfortable bed, and the location is close to many restaurants. However, we apologize for your disappointment with the breakfast, lack of an ice machine, and kitchenware items. We appreciate your kind comments, as this helps us be aware of and improve our guest's wishes. We look forward to welcoming you back again soon! Sincerely, Hotel Management

Dear Stacie, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management

Dear JD, Thank you for staying with us and sharing your feedback. It is disappointing that we did not meet your expectations, and we are sorry that your room was not clean and the staff was not friendly. We always strive to provide fresh, clean accommodation, the best hospitality, and great customer service. So we regret this was not what you experienced. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear James, Thank you for sharing your feedback on your recent stay. We appreciate your input regarding the need for updates and improvements to our property. We continuously strive to provide a comfortable and enjoyable experience for our guests, and your comments will be considered as we plan for future renovations. We value your feedback and hope to welcome you back in the future with a refreshed and updated atmosphere.Sincerely,Hotel Management

Dear Linda, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already at work. Please return to stay with us again and enjoy a flawless experience.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your candid review. We are sorry for failing to meet all your expectations. We make every effort to keep our rates competitive and in line with like hotels in the area. Therefore, we are sorry you felt our value did not meet your expectations. Also, we follow strict industry standards regarding our hotel's cleanliness and upkeep, and we apologize for the issues you encountered in your suite. We will review your observations with our team to ensure such matters do not affect future guests. We will continue working hard to improve our services and accommodations, and we encourage you to try us again. We are confident you will enjoy a more satisfying experience.Sincerely,Hotel Management

Dear Rhonie, Thank you for sharing your evaluation of our hotel. We aim to provide seamless service and accommodations for every guest. Therefore, we apologize this was not entirely your experience. We continually strive to improve our hotel, and your comments are valuable to us. We will share your observations with our team to see how we can enhance our guest's satisfaction moving forward. We hope you will consider revisiting us for a much-improved stay.Sincerely,Hotel Management

Dear Filos, Thank you for being our guest and sharing your observations. We apologize for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. We regret that we could not resolve this immediately, and also for the inconvenience caused. Furthermore, we are sorry you felt our facility needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear MOHAMED, We regret your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely,Hotel Management

Dear Bill, We love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thank you for making Extended Stay America your "home away from home" in the area. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Tracey, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Management

Dear Richard, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Migdalia, thank you for taking the time to share your experience. Our entire team is invested in providing you a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Ercides, we apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Cringy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Therese, we appreciate you choosing Extended Stay America. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management

Paul, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We are grateful for your thoughts on this matter and your patience. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management

Michael, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management

Patricia, thank you for taking the time to post your feedback. We sincerely apologize for the cleanliness issues you encountered and that you had to leave us earlier than expected due to it. We are working with our housekeeping team so that we can prevent this from happening again. We know that the compensation we have provided will not change your experience. However, we hope you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

Natalie, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. Also, We are sorry to hear our services and amenities were not to your expectations. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management

Jiayi, thank you for staying at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for your disappointment. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the stay you should have experienced this time. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

Thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

John, thank you for being our guest. We apologize for not providing the accommodations you requested and for the cleanliness issue you had in your assigned suite. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. For any further financial queries, please reach out to our front desk. They will be more than happy to assist you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

Kevin, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Janelle, thank you for being our guest.We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Also, your concern regarding the television will be shared with our maintenance team so that corrective measures can be taken. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management

Kary, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management