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Reviews of Hampton Inn Starkville

3 out of 5
Hampton Inn Starkville
700 Highway 12, Starkville, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 513 reviews" "
Rating 8 - Good. 163 out of 513 reviews" "
Rating 6 - Okay. 49 out of 513 reviews" "
Rating 4 - Poor. 22 out of 513 reviews" "
Rating 2 - Terrible. 19 out of 513 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Disliked: Property conditions & facilities
Had a long reserved for weeks and did not get a king because of construction! Construction should be not s on Expedia if that’s the case!!!!
Stayed 1 night in Apr 2024
Response from J.S. on Apr 22, 2024
Hi Tracy,We apologize for any disruption caused by the construction and upgrades being done at the hotel. Your comfort is our top priority, and we are actively working to minimize its impact on our guests. Thank you for your understanding and also for being our guest. We hope to welcome you back in a future travel to Starkville. I believe you will be delighted with the hotel post-renovation.

2/10 Terrible

Cliff

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ordered a king, got a queen. TV did not work. Toilet would not stop running.
Stayed 1 night in Apr 2024
Response from J.S. on Apr 17, 2024
Cliff,We value your feedback and sincerely apologize for any inconvenience you may have encountered during your stay with us. Your comments are an essential part of our efforts to enhance our services continuously. We understand that the ongoing renovation might have contributed to your concerns, but we hope that we can welcome you back soon for a seamless stay with all the upgrades completed.

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, property conditions & facilities
When I arrived I was told the password for the “free” WiFi. When I logged in with the password it also required that you join the Hilton Honors program to access the WiFi. Because I didn’t want to give them all my personal information, I couldn’t access the WiFi. When I complained to the front desk at checkout, I was told if I had complained they would have given me another way to access the wifi. I felt like this was a cheap trick to get my info into their system.
Stayed 1 night in Feb 2024
Response from J.S. on Feb 25, 2024
Hi, Carol. I apologize that the information provided did not offer more understanding to accessing the complimentary WiFi. At most Hampton properties, we offer a promotion code, which I believe the agent was referring to, that still offers a connection for our guests who do not want to use any of their personal information. I appreciate the feedback and can use this with our team to make sure our guests informed properly.

6/10 Okay

dawn

Traveled with partner
Liked: Staff & service
Just stayed for one night. It was clean, the staff was friendly. However, kind of disappointing to know there were no mini fridges or microwaves in the room. Might’ve been an oversight on my part when booking. Was told they were doing renovations and at that time their standard rooms did not come with those items. Also, just a lot of road noise you’re at a major intersection, which also makes it very difficult to get in and out of this location.
Stayed 1 night in Feb 2024
Response from J.S. on Feb 25, 2024
Thank you for taking the time to share your feedback with us about your stay. We strive to provide a relaxing environment free of distractions. I apologize for the noise that you experienced. Although we are sometimes limited to what we can do to the outside noise, we do provide our guests with complimentary items that lessen the impact of those detractors. We would appreciate the opportunity to welcome you again in the future and improve your impression of our property.

8/10 Good

Michael, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Meriel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the room is specious.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Early Morning Drilling???
The hotel was undergoing renovations and there was VERY LOUD drilling that started at 8:00AM! There was NOTHING said to us when we made our reservation or when we checked in. I never would have chosen this hotel had I known. THUMBS DOWN.
Stayed 1 night in Dec 2023

10/10 Excellent

SHEBA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Good property for college football weekend.
Stayed 2 nights in Nov 2023

6/10 Okay

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not Hampton Inn Quality!
The room was not up to the standards of a Hampton Inn. The toilet paper holder was broken and the bathroom door squeaked whenever it moved. Even the lid to the ice bucket was broken. When the front desk was informed I was given the email address of the GM.
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Kim, Temple

Liked: Staff & service, property conditions & facilities
The room had a musty smell when we entered. Other than that, all was acceptable. Be sure to contact Bulldog Mobile Concierge Service for transportation on Gameday!
Stayed 2 nights in Oct 2023

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Saturday morning we tried to go down for breakfast at about 830. They seemed very unprepared for breakfast. The eggs and potatoes were small pans and were empty. The waffle batter was overflowing everywhere and there was one young man who looked like he was working alone and trying his best to keep up. Sunday morning seemed better organized.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zion

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

4/10 Poor

Esmaeil

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed one night and I felt It was the last time I will stay in this hotel. Unfortunately, I noticed several cockroaches in the room, and I was very lucky my family were not with me otherwise they would ask me to leave the hotel. I reported the cases to the front desk and she was just sorry.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Upon check in i found my room not to hilton standards. A washcloth was on the floor in the entryway of the room. After further investigation a full size bsth towel was stuffed in the toilet. After complaining to management the desk clerk became argumentative and kind of know it all blaming the prior guests of being the culprit. In doing so he admitted that housekeeping did not strip the room bedding or other duties that should have been done prior to renting the room to new guests. He did not realize that was what he was saying but it was clear to me.
Stayed 1 night in Sep 2023

8/10 Good

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Katina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Owner on Aug 28, 2023
Jacqueline, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service, room comfort
Great staff; some areas could use a little TLC
The staff was very friendly, pleasant and helpful. The rooms were comfortable and clean, but didn't have a mini fridge or room safe. The breakfast had a nice variety of options, although some of the upholstered seating was a bit stained. Convenient location for moving my son into his apartment.
Stayed 2 nights in Aug 2023
Response from Owner on Aug 16, 2023
Stephanie, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations.
Stayed 1 night in Aug 2023
Response from Owner on Aug 16, 2023
Brandi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Kari

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is way over priced for what it is. Also, the property severely price gouged for move in weekend at the university. The entire property is dark, dismal, and horribly dated. The couch was covered with a thick layer of dust/dirt. The staff was friendly and helpful, but the pork Perry leaves a lot to be desired. As others have complained about, there are exorbitant fees associated with your stay, so don’t trust the listed price. It will be significantly more. I also don’t want to sign up for Hilton rewards to use WiFi.
Stayed 1 night in Aug 2023
Response from Owner on Aug 15, 2023
Thank you for taking the time to share your feedback with us about your recent stay, Kari. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and they did a good job of keeping up with the room. Everyone friendly. We were overcharged. haven't been able to get resolved.
Stayed 2 nights in Aug 2023
Response from Owner on Aug 15, 2023
Kevin, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 Good

michelle, Foothill Ranch

Traveled with partner
Liked: Amenities
Hair in shower on wall (I rinsed off) no holder for toilet paper, walked in nobody at the desk (waited 5 or more minutes and a gentleman came from the back eating food) was charged different fee than quoted on Travelocity (was told security deposit was added and would be credited back?) out of coffee Sunday morning (only one person running the breakfast area and was very overwhelmed trying to keep up with everything…so not her fault)
Response from Owner on Aug 9, 2023
Michelle, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Amy

Stayed 1 night in Jul 2023
Response from Owner on Aug 23, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Carolyn

Stayed 2 nights in Jul 2023
Response from Owner on Jul 31, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Angela

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Owner on Jun 26, 2023
Angela, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Michaell

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Owner on Jun 15, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always come back
Stayed 2 nights in Jun 2023
Response from Owner on Jun 10, 2023
Helen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Paige

Disliked: Property conditions & facilities
Property was dated and staff was unenthusiastic.
Stayed 1 night in May 2023
Response from Owner on May 22, 2023
Paige, thank you for taking the time to leave us review! We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Eva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice and safe area. Located very close to the university. My room was clean and the staff were very friendly.
Stayed 2 nights in May 2023
Response from Owner on May 10, 2023
Eva, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

James

Traveled with family
Disliked: Amenities, property conditions & facilities
Traveling sales rep over 25 years. Dreary not updated. Havoc unit put out musty dirty smells. Highly overpriced compared for what you received. Learned University had used this location to house covid students. Lost respect of Hampton normal choice to stay. Day after return tested positive for covid.
Stayed 2 nights in Apr 2023
Response from Owner on May 8, 2023
Thank you for taking the time to share your feedback about your recent stay, James. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Owner on May 19, 2023
Jessica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Curtis, Brandon

Stayed 3 nights in Apr 2023
Response from Owner on May 6, 2023
Curtis, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Irwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Owner on Apr 3, 2023
Irwin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Mar 2023
Response from Owner on Apr 3, 2023
Jean, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2023
Response from Owner on Mar 23, 2023
Maria, thank you for taking the time to review us and share your experience. We are happy to see our property and staff provided you with a great stay, and we hope you come visit us again soon!

10/10 Excellent

Amy

Stayed 1 night in Mar 2023
Response from Owner on Mar 16, 2023
Amy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Linda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Needs a good cleaning
The location is great but the bathrooms need a good cleaning. There was dust and hair in the corners. Behind the door was pretty bad. There was hair stuck in the door hinges.
Stayed 2 nights in Feb 2023
Response from Owner on Feb 28, 2023
Linda, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Dawn, Metairie

Stayed 1 night in Feb 2023
Response from Owner on Mar 13, 2023
Dawn, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Barry

Stayed 1 night in Feb 2023
Response from Owner on Feb 21, 2023
Barry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff!
Stayed 1 night in Feb 2023
Response from Owner on Feb 20, 2023
Jayla, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2023
Response from Owner on Jan 19, 2023
Lori, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Scott

Response from Owner on Mar 16, 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Great location and great customer service.
Stayed 1 night in Dec 2022
Response from Owner on Jan 10, 2023
Michelle, we appreciate you taking the time to review us and leave an awesome rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

julie

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan was great! Very close to MSU for gameday!
Stayed 1 night in Nov 2022

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022