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Reviews of Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel
8670 Orion Pl, Columbus, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 524 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good amenities
Stayed 1 night in Apr 2024

4/10 Poor

Ryan

Traveled with family
No juice at breakfast bar, expired milk. Had to go else where for breakfast. When checking out the lady said she would email me and provide points for our inconvenience, but received nothing
Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Thank you for your feedback. Unfortunately, without any additional information I can't look into this. I am sorry you were not satisfied but hope you will give us another chance.

8/10 Good

Nicole

Liked: Staff & service
I loved the large pool, great for kids! However not enough seating in pool area. Needs more tables and chairs
Stayed 1 night in Mar 2024

10/10 Excellent

Equane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was kid friendly and i love that
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Thank you! We are glad you enjoyed your stay!

8/10 Good

Sabrina

Traveled with family and small children
Liked: Cleanliness
Beds are uncomfortable.
Stayed 2 nights in Mar 2024
Response from Management on Apr 5, 2024
Thank you for the feedback. I am so sorry you found the beds to be uncomfortable. They are fairly new mattresses but I do understand. We hope to see you again

6/10 Okay

Jody

No hot water and never said anything about $250 security deposit
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Thank you for staying with us. It is unfortunate about the hot water, but when we are sold out and everyone leaves the pool to shower at the same time there is not much we can do. The security deposit is listed on every website, as well as in the lobby, we advise when we people call and at check in. Sorry for the confusion

4/10 Poor

Laurie, Berea

Traveled with family
Disliked: Amenities
Look, I normally love a Holiday Inn Express, and have stayed at many. We chose this property because of the fun pool and the reliability of what we can expect at a Holiday Inn Express. However, this one was very disappointing. The biggest problem (and it’s a big one) is that our room didn’t lock. We figured it out after we’d already stayed a night and left during the day. We came back to the room and the key wasn’t lighting up, so we tried the door and it opened without a key. We did this several times and took a video to show the staff. When we told the front desk, she said she would “look into it” and “send someone up.” We went to sleep that night with our door still not locking. Obviously from the inside we could use the latch, but if we had to leave this option would not work. That’s not just disappointing, it’s unacceptable. I don’t blame the staff. The hotel seemed understaffed, overwhelmed, and undertrained, but still, this was not ok. I plan to escalate the IHG, as really it is their problem that the facility is understaffed and no one knew how to fix this. A few other issues with the property: the pool had VERY limited seating, so we had to sit on towels on the ground, and the breakfast area also had limited seating. The breakfast was also staffed with only one employee and the hotel was very busy, so there were long lines and empty trays. Overall this was by far my worst Holiday Inn Express experience, and we would not go back to nor recommend this location.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Denise, xenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 5, 2024
Thank you for staying with us!

2/10 Terrible

Bethany

Traveled with family
Disliked: Staff & service
Worst checkin EVER. 1. They charge $250 extra each room for a security deposit. 2. We got two rooms but one wasn’t ready. Nope, they didn’t know when it would be ready, nope, they wouldn’t call me to let me know it’s ready, I would just have to keep stopping in to see if it “might be available” and nope, we won’t give you a discount for being late. 3. They require wristbands to get into the pool and since we got two rooms and one wasn’t ready, half of my kids would be able to go in the pool but the other half had to sit in a room and wait until the other room was ready, but no one knows when that would be. NO APOLOGIES, nothing. Then I asked that they just refund my room and let us out of the reservation. They said sure, it’s refunded. BUT! Called later to say they were having trouble refunding it because I had booked through Expedia. I contacted Expedia who said, the hotel is giving me the runaround because it was a pay later reservation so no money went through Expedia, only the hotel and they don’t know why the hotel is acting like they can’t give a refund. When I checked out, the clerk assured me (because I asked twice) that it was already refunded. Save yourself a headache and book a room at staybridge suites!
Stayed 1 night in Mar 2024
Response from management on Mar 25, 2024
Thank you for the feedback, your reservation has in fact been refunded.Have a great day!

10/10 Excellent

Shay M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice :)
Stayed 2 nights in Mar 2024
Response from Staci on Mar 23, 2024
Thank you for staying with us!

8/10 Good

Sherri, Mason

Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent. The ONLY problem was the ice bucket. It looked like the last person had used it for food. I took it to the front desk in the morning and the lady was clearly disgusted too and apologized. I would stay here again.
Stayed 1 night in Mar 2024
Response from Staci on Mar 23, 2024
Thank you for staying with us! Yes, I was grossed out! I am sorry again, hoe to see you again soon!

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the kiddie pool was a big hit with the kids
Stayed 2 nights in Mar 2024
Response from Staci on Mar 6, 2024
Thank you for staying with us! We are glad you enjoyed the stay and yes the pool is always a big hit!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 1 night in Mar 2024
Response from Staci on Mar 23, 2024
Thank you for staying with us!

6/10 Okay

SHERYL D

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff at this hotel were extremely rude.
Stayed 2 nights in Mar 2024
Response from Staci on Mar 6, 2024
Thank you for staying with us

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staci on Mar 3, 2024
Thank you!

6/10 Okay

Christine

The wristbands for the pool is a bit much and not being able to bring any drinks or food into the pool area is absurd. Also for the size and capacity of the pool there is less than 20 chairs and only 6 tables. The breakfast was meh. The Pancake machine wasn't working. The staff seemed irritated to be there. Eggs had no flavor, ran out of bacon. Room was large and spacious.
Stayed 1 night in Feb 2024
Response from Staci on Feb 20, 2024
Christine,Thank you for the feedback. Unfortunately, due to many issues with guest not following rules for the pool, which is an amenity of the hotel for hotel guests, we had to put stricter rules in place. I believe that no hotel allows food or drinks in the pool, at least none of the ones I have worked for over 24 years have. Again I appreciate the feedback. Thank you for staying with us.

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from Staci on Mar 23, 2024
Thank you for staying with us!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here multiple times in past and location is perfect when passing through area.
Stayed 1 night in Jan 2024
Response from Staci on Mar 3, 2024
Thank you!

8/10 Good

AMY

Traveled with group, Traveled with family
We enjoyed the pool & pool area. Breakfast was lack luster. Hotel & room wasn’t the cleanest.
Stayed 1 night in Jan 2024

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Not great
When we checked in we where made to sighn a waver for the pool with wierd question that made me uncomfortable. The bed was not very comfortable. After waking up the nedt morning we noticed blood stains on the sheets we dident see the night before due to how tucked in all the sheets where .
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Staci on Mar 3, 2024
Thank you!

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023

8/10 Good

Erica

Traveled with family and small children
Liked: Staff & service, amenities
This property needs some much needed updates. The couch was shedding the faux leather so badly that my son did not want to sleep on the pull out bed. There were black flakes from the couch everywhere. The bed was not comfortable at all. Other than some minor things, everything was great. The staff at the hotel were amazing and the pool was great for the kids.
Stayed 2 nights in Dec 2023
Response from Staci on Jan 2, 2024
Thank you for staying with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Check your room!
Stay was for the most part OK but after staying 1 night in room 315 we got home and while unloading our bags we found a bed bug and 2 out of 3 of us have bites!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Holiday
Stayed 2 nights in Dec 2023
Response from Staci on Mar 6, 2024
Thank you for staying with us! We are glad you enjoyed your stay

4/10 Poor

Bridgette

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tons of food and options available for breakfast and staff is very nice. Unfortunately the roaches in the room were a big turn off and the pool and hot tub were gross - Cloudy water in both, lots of debris and tons of foam in the hot tub. I couldn't believe the amount of people in the hot tub putting this 'foam' all over their faces.
Stayed 1 night in Dec 2023

10/10 Excellent

CYNDEE

Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Stayed 1 night in Dec 2023

8/10 Good

Louis

Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I brought my son, his wife and my 2 granddaughters just for the night because of the pool area. My granddaughter is 3 and the splash pad and frog slide were perfect for her getting into a large pool for the first time. We had a blast and everything was perfect. Highly recommend
Response from Staci on Dec 18, 2023
Thank you for staying with us! We are happy you enjoyed your stay and loved the pool!

10/10 Excellent

Andrea

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique pool area with areas for laps as well as kids mini water park features- nice hot tub too
Stayed 1 night in Dec 2023
Response from Staci on Dec 18, 2023
Thank you for staying with us! We are happy you enjoyed the pool!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location clean hotel.
Stayed 1 night in Dec 2023
Response from Staci on Dec 18, 2023
Thank you for staying with us!

10/10 Excellent

Michelle

Great pkace
Stayed 1 night in Dec 2023
Response from Staci on Dec 18, 2023
Thank you for staying with us!

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location - easy check in - friendly staff - the pool & hot tub are wwesome
Stayed 1 night in Nov 2023
Response from Staci on Dec 18, 2023
Thank you for staying with us!

2/10 Terrible

Carla

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Did not receive the room I paid for!
I purchased a suite, paid for a suite but I did not receive the suite I paid for! I paid for 2 queen beds with a separate living area with a couch and a kitchen with a island, fridge ect. I received a room with 2 queen beds, I did not receive what I paid for! I told the front desk when I arrived that my room was wrong and she informed me that when I book a room thru a third party I won’t get what I thought I would get. I was not happy and still not happy I over paid and did not get the “suite” I purchased.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staci on Nov 21, 2023
Thank you for staying!

10/10 Excellent

Bandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Raschelle, Englewood

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, key card services were down during our stay. Staff was pleasant and re-entry to room was quick. Overall nice and safe property. Loved the hot tub option! Great rate for a quick in and out stay.
Stayed 1 night in Nov 2023
Response from Staci on Nov 21, 2023
Thank you for staying with us!

8/10 Good

Cameron

Stayed 1 night in Oct 2023
Response from Staci on Nov 21, 2023
Thank you for staying!

10/10 Excellent

jill

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
The entire Hotel looked and smelt clean! The ice machine worked and the bed was comfortable!!
Stayed 1 night in Oct 2023

8/10 Good

Abdulrahman

A but decent
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, the room was perfect and the staff were friendly. Convenient to where we were going and the area is great.
Stayed 1 night in Oct 2023

8/10 Good

Sarah

Stayed 1 night in Aug 2023