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Reviews of Homewood Suites by Hilton Columbus/Airport

3 out of 5
Homewood Suites by Hilton Columbus/Airport
2880 Airport Drive, Columbus, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 239 out of 517 reviews" "
Rating 8 - Good. 137 out of 517 reviews" "
Rating 6 - Okay. 48 out of 517 reviews" "
Rating 4 - Poor. 50 out of 517 reviews" "
Rating 2 - Terrible. 43 out of 517 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
I did not get the room that I reserved. The safety bar in the bathtub actually came off when I used it in the shower. I have stayed at Homewood Suites before and loved them but this was noisy and dirty. The front desk person was helpful but after this experience I will stay at an Airbnb next time.
Stayed 1 night in Apr 2024

10/10 Excellent

rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. Comfortable room.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and each one has a kitchen which made it super convenient. There are barbecues outside but they need some improving. We still managed to use them. And the service people were great at the hotel. Except there was a guy named Carlton that worked at the front desk and he was not helpful both times when I stayed at this hotel. Just not very cooperative or helpful man. However I still enjoyed my stay and I would recommend it and other staff members were good to work with.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Homewood Staff on Apr 1, 2024
Thank you for the great review! Come back and see us soon!

8/10 Good

Rhonda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to the event we were attending. I didn't like how cold the pool was.
Stayed 2 nights in Mar 2024
Response from Homewood Staff on Mar 23, 2024
Thank you for the great feedback. We loo forward to you coming back to see us again!

2/10 Terrible

KarBear

Stayed 1 night in Mar 2024

4/10 Poor

Todd

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
original room didn’t lock-front desk moved me to another room asap-ice machine was broken
Stayed 1 night in Mar 2024
Response from Homewood Staff on Mar 10, 2024
I'm sorry for the problems you faced while at our hotel. Next time we will be on top of things.

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Staff & service
Cant complain about the room as it was what we needed. We stayed there for 5 days and no housekeeping. There was a sign in our bathroom that said housekeeping every other day. I went and got our own towels from the front desk and Cory, which had been very helpful asked if we had received any housekeeping. I told him no and he said he would let them know because we should have. When we checked out at 430am we let them know again we Never received any housekeeping and they told my husband we had to request it. Since when do you have to request housekeeping when you stay in a hotel. Not to mention we never seen housekeeping there at all.
Stayed 4 nights in Feb 2024
Response from Homewood Staff on Mar 10, 2024
Sorry about your problems that you faced while at our hotel. We are working on staffing issue and sorry for no service the whole time you were here. That should not have happened and we do apologize.

10/10 Excellent

Qianna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Homewood on Feb 28, 2024
Hi Qianna- Thank you for the five star review. We appreciate your feedback and hope to see you again soon!

8/10 Good

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was nice like the early check in
Stayed 2 nights in Feb 2024
Response from Team Homewood on Feb 28, 2024
Hi Robert- Thank you for the review, we are happy to hear we were able to provide you with an early check-in. Come see us again soon!

10/10 Excellent

Deborah, Gahanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Friendly staff - Corey, Tiffany, Wintress, Odyssey, Carlton and more!
Stayed 2 nights in Feb 2024
Response from Team Homewood on Feb 29, 2024
Hi Deborah- Thank you for the 5 out of 5 review! We are so happy to hear you enjoyed your stay and we will share this feedback with the team. Come see us again soon!

2/10 Terrible

Gerardo, Celina

Stayed 1 night in Jan 2024
Response from Homewood Staff on Mar 23, 2024
Thanks for the review. Hopefully next time we can do better for you!

8/10 Good

Hayley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team Homewood on Feb 29, 2024
Hello Hayley- Thank you for the review. We hope to see you again soon.

8/10 Good

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Norman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was really nice
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
I usually get early check in but they didn't do it so was kinda upset about that because i had to do something at 1pm and they wouldn't let me check in till 3 pm so i missed my event at 1pm
Stayed 1 night in Oct 2023
Response from Homewood Staff on Nov 5, 2023
If we have early check in available, we grant it. On the particular day that you checked in we were sold out the night before. Early check in is by availability only, not guaranteed. I am sorry for the inconvenience hope to see you next time.

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Durand on Oct 5, 2023
Thanks for your review. We were happy to have you.

8/10 Good

Kerry, McKinney

Traveled with family
Liked: Cleanliness, amenities
While the location and rooms were rather dated, the convenience and price were what we were looking for while staying in town to attend an Ohio State game. We were pleasantly surprised by the quality and selection offered at the included breakfast as well. We would stay here again
Stayed 2 nights in Sep 2023
Response from Durand on Oct 5, 2023
We were so happy to have you stayed with us. We are undergoing a full renovation so in the coming months please come back and see us.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property
Stayed 1 night in Jun 2023
Response from Homewood Staff on Nov 5, 2023
Thank you for the great review. Come back and see us anytime!

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple and quick. Room was clean, shower area needed more light and bed did not have an upper sheet.
Stayed 1 night in Sep 2023
Response from Homewood Staff on Sep 19, 2023
Thank you for your review! We greatly appreciate your stay with us here at the Homewood Suites Columbus Airport! Come back and see us really soon!

6/10 Okay

Lena

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great. Room smells is not good. I had to check out three different rooms before I accepted one that smelled okay. Kitchen floor is always sticky.
Stayed 2 nights in Aug 2023
Response from Homewood Staff on Aug 22, 2023
We apologize for the problems you had while you were here. So sorry that you had to go through that. Thank you for the review and bringing the problems to our attention.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Aug 2023
Response from The Homewood Staff on Aug 18, 2023
Thanks for the feedback! Glad you enjoyed your stay with us!

2/10 Terrible

Taylor

Stayed 1 night in Aug 2023
Response from The Homewood Staff on Aug 18, 2023
Thanks for the review.

6/10 Okay

Todd

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Cleanliness an issue
The kitchen floor was VERY sticky! There was an empty cigarette box on the counter. Breakfast was very good! Room was a great size.
Stayed 1 night in Aug 2023
Response from The Homewood Staff on Aug 15, 2023
We are so sorry that your stay was less than excellent. We are working to provide better experience. Thank you for your review.

2/10 Terrible

Kelsie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The homewood staff on Aug 15, 2023
Thank you for the review

2/10 Terrible

Jim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do yourself a favor and avoid this property, unless you want to sleep in your car and/or wait around the lobby for hours waiting for a room to become available. Lots of guests were left waiting for hours for rooms because the hotel has poor management. Desk staff was great but they have limited capabilities when rooms aren't clean. Was able to finally check in a little after 5:30 pm. Some good that does when you have an earlier event and a 6 am flight. Definitely put a damper on what was a great vacation.
Stayed 1 night in Aug 2023
Response from The homewood staff on Aug 15, 2023
Sorry that your experience with us was not up to hilton standard and we apologize for the inconveniences you had while at our hotel. Thank you for the review.

2/10 Terrible

Kortney

Stayed 1 night in Aug 2023
Response from The homewood staff on Aug 15, 2023
Thank you for your review.

6/10 Okay

Giovis

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Homewood Staff on Aug 11, 2023
Thank you for your review. Hope we see you really soon! Thank you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Homewood Staff on Aug 11, 2023
Thank you for taking the time to leave us a survey! Come back and see us really soon!

6/10 Okay

Devon

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Homewood Staff on Aug 11, 2023
Thank you for leaving us a review!

4/10 Poor

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Durand on Aug 5, 2023
I am sorry your stay did not meet your expectations. Could you be so kind as to shed some light on what impacted your stay.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely RETURNING
I loved it! Although a/c wasn’t working properly the good outweigh the bad and I enjoyed everything about it. The staff was very friendly throughout entire stay. I have definitely found a new place to always come back to. Excellent service. Everything was right there for us!
Stayed 2 nights in Jul 2023
Response from Homewood Staff on Aug 3, 2023
Thank you for your great review! I'm sorry that you experienced a bad a/c unit. We hope you do come back and see us and we will be top notch next time! Thank you again!

10/10 Excellent

sheyoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Stayed 1 night in Jul 2023
Response from Durand on Aug 5, 2023
Thanks for your recent great review. We are so happy you enjoyed your stay and look forward to having you back.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the suite. Very roomy and comfortable. Friendly and helpful staff.
Stayed 3 nights in Jul 2023
Response from Homewood Staff on Jul 29, 2023
Thank you for the great review! We hope to see you again really soon!

8/10 Good

Damara

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Emily on Jul 11, 2023
Thank you for your rating for the Homewood Suites Columbus Airport! Come back and see us anytime!

10/10 Excellent

Ashleigh-Beth

Traveled with family
Liked: Property conditions & facilities
This was the perfect place for our family to stay. Spacious and well stocked!!
Stayed 1 night in Jun 2023
Response from Emily on Jul 5, 2023
We are so glad you had a perfect time with us. Come back anytime! Thank you for your great review!-Emily HarrisAssistant General Manager

10/10 Excellent

Tahnee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Emily on Jul 9, 2023
Thank you for your perfect review. Come back and see us at the Homewood Suites Columbus Airport.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Emily on Jul 5, 2023
Thank you for the great review!!

2/10 Terrible

Dale

Traveled with partner
Disliked: Cleanliness
The room was covered in ants all over the wall and everywhere ... asked to be moved to another room but was told no available rooms all sold out .. refused to give us a refund
Stayed 2 nights in Jun 2023
Response from Emily on Jul 5, 2023
We are so sorry that your experience here was not great! Hope you will come back and give us another chance. Thank you.

8/10 Good

Kristy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Emily on Jul 5, 2023
Thank you for the review!

10/10 Excellent

Doug

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel. Nice amenities
Stayed 2 nights in Jun 2023
Response from Emily on Jul 5, 2023
Thank you for the great review!

10/10 Excellent

Ingrid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice suite for multiple adults with plenty of room for all.
Stayed 4 nights in May 2023
Response from Emily on Jul 5, 2023
Thank you for the great review!

2/10 Terrible

Teniqua

Stayed 2 nights in Apr 2023

4/10 Poor

Ravindra

Stayed 5 nights in Apr 2023

8/10 Good

Aruna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and quiet
Stayed 4 nights in Apr 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Room had a slight smell of smoke
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Geraldo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast great employees
Stayed 3 nights in Mar 2023
Response from Durand on Apr 5, 2023
Thanks for the fantastic review. We are so happy to have had you stay with us. We hope to see you again in the near future.

8/10 Good

Twanisha

Stayed 1 night in Mar 2023
Response from Mackenzie on Mar 27, 2023
Thank for your feedback. We hope to see you again soon.

10/10 Excellent

Felicia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay
Drove there from Virginia with family for wedding. The only thing is for cleanliness there were ants around the food area
Stayed 2 nights in Mar 2023
Response from Mackenzie on Mar 27, 2023
Thank you for bringing this to our attention. We will certainly address this issue. We hope to see you again.