Exterior

Reviews of La Quinta Inn by Wyndham Columbus Dublin

2.5 out of 5
La Quinta Inn by Wyndham Columbus Dublin
6145 Parkcenter Cir, Dublin, OH

Reviews

7.0

Good

Rating 10 - Excellent. 186 out of 578 reviews" "
Rating 8 - Good. 140 out of 578 reviews" "
Rating 6 - Okay. 95 out of 578 reviews" "
Rating 4 - Poor. 69 out of 578 reviews" "
Rating 2 - Terrible. 88 out of 578 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
We liked no carpet in our room, especially with a pet. The shower was great.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Colleen,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments regarding the absence of carpet in your room and the quality of the shower.We understand that having no carpet in the room can be beneficial, especially when traveling with a pet. It provides a cleaner and more comfortable environment for both guests and their furry companions. We're glad to hear that this aspect of your stay met your expectations.Additionally, we're pleased to know that you found the shower to be great. We strive to provide modern and well-functioning amenities for our guests, and it's delightful to hear that you had a positive experience with our shower facilities.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable stay. If there is anything else we can do to make your next visit even better, please let us know.

4/10 Poor

Sharon, St Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Old Hotel. Appearance of new hotel in pictures. Old Elevator feels unsafe. This hotel must had been in very bad condition, prior to the cheapest of updates badly installed. The hotel room had slanting floors. Uneven sunken areas in the floors. The 2 beds in room creeped me out. The beds appear clean, but have big sunken holes. Sheets felt weird. Newer shower. Majority of guests were hard working construction workers. These men deserve a good night sleep on a decent bed. Popcorn texture painted walls to hide problems. Laundry smells so strong, you can taste the detergent in the air while walking down the entire hallway. Hallway carpet was dirty. Bad breakfast, generic brands, empty small hot food dishes. You have to ask for food to be provided. The front desk clerk stares at you while you eat. Mixture of very old and newer. Very limited tv viewing. I would never stay here again.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Sharon,Thank you for sharing your feedback about your recent stay at our hotel. We regret that the appearance and condition of the hotel did not meet your expectations. We understand the importance of maintaining a well-maintained and updated property. Your comments regarding the elevator, slanting floors, and uneven areas in the room floors are concerning, and we will address these issues promptly to ensure the safety and comfort of our guests.We regret if the beds and sheets didnot meet your expectations. We strive to provide comfortable and clean accommodations for our guests, and we regret that this was not the case during your stay. Your comments will be shared with our housekeeping team to ensure that improvements are made in these areas.As for any inconvenience caused by the strong smell of laundry detergent in the hallway and the cleanliness of the hallway carpet, your feedback is valuable, and we will address these concerns to ensure a more pleasant environment for our guests.Regarding the breakfast experience, we strive to provide a satisfying breakfast selection for our guests, and we appreciate your feedback regarding the food options and service. We will review our breakfast offerings to ensure that they are improved and better meet the needs of our Regarding the front desk clerk's behavior, providing a welcoming and respectful environment is important to us, and we will address this matter with our staff to ensure that all guests feel comfortable and respected throughout their stay.We appreciate your feedback as it helps us identify areas for improvement and take necessary actions to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope that you will reconsider and give us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Lisa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Ankit, Brattleboro

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room wasn’t clean but they quickly changed our room and it was much better.
Stayed 3 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Ankit,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your understanding and positive comments regarding the room change.We apologize for the initial cleanliness issue you encountered in your room. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. However, we are glad to hear that our staff promptly addressed the issue and moved you to a cleaner room, which contributed to a better experience.We appreciate your patience and understanding during this situation. Your feedback helps us identify areas for improvement, and we will use your comments to reinforce our cleaning procedures and ensure that all rooms meet our high standards.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

6/10 Okay

Rodger

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Definitely in the need for a bigger parking lot and i think politeness needs to be stressed to a lot of your guest
Stayed 3 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Rodger,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and suggestions.We understand the importance of having an adequate parking lot to accommodate our guests' vehicles. As the need for parking can vary, we will evaluate the feasibility of expanding our parking area to better meet the demand. Your suggestion is valuable, and we will take it into consideration as we plan for future improvements.Additionally, we apologize if you encountered any issues with guest politeness during your stay. Providing a welcoming and respectful environment for all our guests is important to us. We will reinforce our policies and continue to emphasize the importance of politeness and courtesy to ensure a positive experience for everyone.Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 Terrible

Tarek

Disliked: Cleanliness, amenities, property conditions & facilities
The pillows has bad smells and the sheets not clean
Stayed 1 night in May 2024
Response from La Quinta General Manager and Team on May 7, 2024
Thank you for taking the time to let us know about your experience at La Quinta Inn by Wyndham Columbus Dublin. I am sorry your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is important to us, and I am saddened to hear that your stay with LaQuinta did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrences. At La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Richard

Stayed 2 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Richard,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Mary,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Okay

sean

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property itself was ok for the needs. There was bleach stains on the carpet on the 3rd floor hallway and cobwebs and some better cleaning that needed. The room was adequate the bathroom was super small. The bed was ok. The breakfast was lack luster at best you could get better at McDonald's.
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello sean, We appreciate your feedback on your recent stay, thank you for sharing your experience. We apologize for any inconvenience you encountered and have noted your comments for our improvement. Your input is valued as we strive to enhance our guest experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Coral

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on May 3, 2024
I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is important to us.

10/10 Excellent

Brittany

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on May 1, 2024
Thank you so much for choosing to stay with us, we are glad you enjoyed our stay. We hope to see you back again.

4/10 Poor

Adalberto

Disliked: Property conditions & facilities
It’s just ok
Stayed 2 nights in Apr 2024
Response from La Quinta General Manager and Team on May 1, 2024
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

8/10 Good

Agustin

Stayed 9 nights in Apr 2024
Response from La Quinta General Manager and Team on May 1, 2024
Thank you for staying with us, we hope to see you and your family back in the summer.

8/10 Good

Dominic

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on May 1, 2024
Thank you for choosing to stay with us.

10/10 Excellent

Perkins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Perkins,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to contact us. Thank you for choosing to stay at our hotel.

10/10 Excellent

Agustin

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 27, 2024
Hi Agustin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 27, 2024
Hi Gary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Liibaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Liibaan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good qualities for the rate
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Stephen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Gloria

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
unsafe room door, was pried open previously and lock on frame was busted. another room had a broken window that let in a lot of noise and could easily cut someone especially my toddler grandson. Rooms did not look anything like the pictures. floors had all kind of stains in the hallways, and floors were all at a slant. staff was ok, but did not get the rooms i requested. never stay there again.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Gloria,We appreciate you taking the time to provide feedback on your recent stay at our establishment. The safety and security of our guests are of utmost importance to us. We take these matters very seriously, and we will investigate and address these issues immediately to ensure that all rooms are safe and secure for our guests. We regret that the rooms did not meet your expectations and did not resemble the pictures you had seen. We strive to provide accurate representations of our accommodations. We will review our room descriptions and images to ensure they accurately reflect the current state of our rooms.As for any cleanliness issues you encountered in the hallways and the slanted floors, maintaining a clean and well-maintained environment is important to us, and we regret that we fell short in this regard. We will address these matters with our housekeeping and maintenance teams to rectify the situation.We are sorry to hear about the inconvenience you experienced with the room allocation. We understand the importance of meeting our guests' requests, and we apologize for any miscommunication or oversight in this regard.Thank you for bringing these matters to our attention. We apologize for any inconveniences caused during your stay. Your feedback is valuable to us, and we will take immediate action to address these issues and make the necessary improvements. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your feedback and regret that we did not meet your expectations on this occasion.

4/10 Poor

Anna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, however room was not the cleanest, duvet was stained and looked dirty floors were not clean. Was not able to get blankets or pillows for pull out couch after we were “upgraded” from 2 double beds to a king room.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 23, 2024
Hi Anna,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and want to address the concerns you have raised regarding the cleanliness of your room and the lack of blankets and pillows for the pull-out couch.We apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Our housekeeping team strives to maintain high cleanliness standards, and we are disappointed to hear that we fell short of your expectations. We will investigate this matter thoroughly and take immediate action to rectify the situation and ensure that similar issues do not occur in the future.Regarding the lack of blankets and pillows for the pull-out couch, it is our priority to provide all necessary amenities for our guests' comfort, and we regret any inconvenience caused by the oversight. We will review our procedures to ensure that all room types are adequately stocked with the appropriate bedding and amenities.We appreciate your kind words about our friendly staff. We take pride in providing excellent customer service, and we are pleased to hear that our team made a positive impression on you. Rest assured, we will continue to prioritize the training and development of our staff to deliver exceptional service consistently.Once again, we apologize for the issues you encountered during your stay. We value your feedback, and we will use it as an opportunity to improve our services and enhance the overall guest experience. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. And area was quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Marisol,We are pleased to hear that you found your room clean and enjoyed the quiet surroundings during your stay. We appreciate your feedback and hope to welcome you back in the future for another peaceful visit.

8/10 Good

Melissa, Corunna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Melissa,We are thrilled to learn that you enjoyed your recent stay with us! Our team appreciates your positive feedback and hopes to welcome you back in the future for another enjoyable experience. Safe travels!

4/10 Poor

Terese

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What I didn't like, the halls and stairways smelled of weed, our ice machine on our floor didn't work, and water was on the floor in that area, our room key didn't work all the time went and had it reset 4 times during our stay. The problem I had with that they never asked the name the room was in or show ID. ANYONE could have gotten into our room! I have stayed with this hotel in other areas and never had a bad experience, this will make me rethink of staying at one again.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Terese, I'm sorry to hear about the challenges you encountered during your recent stay. We appreciate your feedback and will address these concerns with our team to improve our services. Your safety and comfort are our top priorities, and we will work to ensure a better experience for all our guests in the future.

4/10 Poor

Jonathan G

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff rude Elevator was clearly broken and unsafe to use.
Stayed 6 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jonathan G, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Safety is our top priority, and we will address the elevator issue promptly. Your comments will be shared with our team for improvement.

10/10 Excellent

Agustin

Good service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 27, 2024
Hi Agustin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Bill

Traveled with partner
Disliked: Cleanliness, staff & service
Room was averagely equipped. Very nice TV. Bathroom left some to be desired. Vent hanging off the wall, baseboard tile grimey. Front desk staff was not rude, but I felt like an inconvenience to them. I've been to better hotels, but also much worse hotels.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Bill, We appreciate your feedback on your recent visit to our hotel. We take all comments seriously and will address these concerns with our team for improvement. We strive to provide exceptional service and accommodations to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Sarah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely polite and accommodating for us upon arrival. Our service dogs were greeted with open arms. The room was spacious and spotless. The only snafu was a power outage in the morning. This was no fault of the staff or property! When checking out, the offered to help carry items as the elevator was not functioning. Once again, this was no fault of the property! I would return to this hotel and recommend it to others.
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on Apr 19, 2024
Thank you so much for choosing to stay with us. It is our pleasure to assist. Our main goal is to ensure our guests are cared for. We hope to see you guys soon.

8/10 Good

Journey

Traveled with family
Liked: Staff & service, amenities
I liked the location. The property itself could be a bit cleaner in the rooms. There were a few stains on the bed.
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on Apr 19, 2024
Thank you so much for staying with us. Our apologies for the inconvenience. Your feedback is very important to us.

10/10 Excellent

Agustin

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Agustin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Trent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving I was told my room had tv as it had been broken. I accepted the room as it was the last one available. Room was really hot when I entered as the AC was off or whatever. Turned it down to 60 and the room never got cooler than maybe 75,really uncomfortable. I fell asleep as i was super tired only to wake up shortly after to what sounded like a racing dragstrip outside my window. The hotel is right next to the on ramp of the freeway and most hotels are right next to freeways. It seemed like the window was wide open(it was not open at all) with how loud it was. So that tv would have come in handy to turn on to drown out some of the vehicle noise. I'm not a light sleeper and this was beyond ridiculous. I'm not sure why I never had this problem before but I didn't. I stayed her last August and it really seemed like the hotel had not been cleaned since then,something was off. My was decently clean so that was good but not a good stay at all.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Trent, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will use it constructively to improve our services. We recommend reaching out to management directly to address any further concerns you may have regarding your stay. Your insights are valuable to us, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Lindsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cute and clean!
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lindsey,We are delighted to hear that you found your room cute and clean during your stay. Our team strives to provide a comfortable and welcoming environment for all our guests. If you have any further feedback or if there is anything we can assist with in the future, please feel free to reach out to us.

8/10 Good

Norene

Liked: Cleanliness, staff & service
The property looked like it was in need of some cleaning. Hallway carpeting was dirty. The toilet paper holder in room was not secured. I was surprised that they required a $50 security deposit on my credit card in order to check in. It would have been nice to know about that in advance.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Norene,Thank you for sharing your feedback about your recent stay at our hotel. We regret that the cleanliness of certain areas, such as the hallway carpeting, did not meet your expectations. We take cleanliness seriously and strive to maintain a well-kept environment throughout the property. We will address this matter with our housekeeping team to ensure improvements are made.As for the toilet paper holder not being properly secured in your room, we appreciate you bringing this to our attention, and we will have our maintenance team address the issue promptly.Regarding the security deposit, while it is common for hotels to require a security deposit, we understand that advance notice would have been helpful, and we apologize for any surprise or inconvenience this may have caused. We will review our communications to ensure that guests are informed about the security deposit requirement in advance.Thank you for providing your valuable feedback. We appreciate your comments, and we will use them to improve our services and communications to better meet the needs of our guests. We hope you will consider staying with us again in the future, and we'll make every effort to provide you with a more satisfying experience.

6/10 Okay

Wyatt

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 13, 2024
Hi Wyatt,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Scott

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from g on Apr 9, 2024
Hi Scott,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Brandy

Disliked: Cleanliness, amenities, property conditions & facilities
If you need or want a shower, don’t count on this place to give you a good one. If you need a comfortable bed, nope… not that either. If you need quiet to sleep, try again. If you need to use the lobby bathroom and expect toilet paper, lower your expectations. And if you value cleanliness, count this place out.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Brandy, We appreciate your feedback and regret to learn about the challenges you faced during your stay. Our team values all comments as they help us continually improve our services. We encourage you to reach out to our management team for further assistance with your concerns. Thank you for sharing your thoughts with us.

6/10 Okay

Deana

Traveled with family
Room was clean but hallway was in need of vacuuming. Someone slammed a door a few times.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Deana, We appreciate your feedback and will address the cleaning concern with our housekeeping team. We apologize for any disturbance caused by noise during your stay. If you have any further comments or suggestions, please feel free to contact us directly.

8/10 Good

john michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good breakfast variety.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello john michael,We are excited to hear that you enjoyed our breakfast options during your stay. Your positive feedback is greatly appreciated and we look forward to welcoming you back on your next visit.

4/10 Poor

Morgan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had only a small select lights working. The tv was broken, the coffee pot didn’t work, and we saw a roach
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 3, 2024
Hi Morgan,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your honesty and bringing these concerns to our attention.We understand the importance of a well-lit space, and we will address this issue with our maintenance team to ensure that all lights are in proper working order.We are sorry to hear that the TV in your room was not functioning properly. Our team will investigate this matter and take the necessary steps to resolve the issue promptly.Regarding the coffee pot, we understand the importance of providing fully functional amenities for our guests, and we will ensure that all coffee pots are thoroughly checked and replaced as needed.We apologize for all the issues in your room. We take issues like this very seriously, and we will investigate the matter immediately to address and resolve any potential issues.Please know that we appreciate your feedback, as it helps us identify areas for improvement. We assure you that we will take the necessary steps to rectify these issues and prevent them from occurring in the future.We hope that you will consider giving us another opportunity to provide you with a better experience.

2/10 Terrible

Alexondria

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lack of professionalism. I flew in from Raleigh and booked the room online. I ordered two room. The one room door did not lock and was not able to get anyone to fix it. Had to barricade the door during the night due to having my young daughter in the room. The other room , where other members of our party stayed toilet got stopped up in the middle of the night. Had to wait until the morning. I was offered another room but it only had one king bed and I had four people in the room consisting of two adults and children. The next morning the manager offered me two other rooms without a an apology or anything further. Some of the room doors are broken where it looks like someone attempted to force them open. I’ve always stayed at La Quinta in the past so honestly I was highly disappointed. La Quinta is the choice hotel when I attend travel for work. I don’t know what to say about this one though. My normal stays are in Houston.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Alexondria, We apologize for any inconvenience you experienced during your recent stay. Your feedback is important to us, and we will address the issues you have mentioned with our team to ensure a better experience for our guests in the future. We value your loyalty as a guest, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean! Easy access and it was close to our event!
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Michael,We're delighted to hear that you found our property clean and convenient for your event. We strive to offer a comfortable experience for all our guests. If you have any further feedback or if there's anything we can do to enhance your future stays, please feel free to reach out to us.

10/10 Excellent

Bo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable. A lot of places surrounding it to go shop and eat.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Bo,Thank you for sharing your feedback about your recent stay at our hotel. We are thrilled to hear that you found your stay to be really comfortable.We are glad that our hotel's location provided convenience for you with a variety of places to shop and eat in the surrounding area. It's wonderful to know that you had easy access to nearby establishments, allowing you to explore and enjoy the local amenities.We appreciate your positive comments, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and look forward to providing you with another comfortable and enjoyable experience.

4/10 Poor

Peyton

Traveled with group
Shower was dirty & didn’t have warm water for awhile. Also the sheets had stains
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Peyton, We appreciate your feedback regarding your recent stay with us. It's important for us to know about your experience so we can address any concerns. For any further assistance or feedback, please don't hesitate to get in touch with our management team. Thank you for choosing our hotel.

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities
The room was clean but in poor condition. The floor was warped and loose. Found many long hairs on the floor not belonging to us. Breakfast was late and not ready when opened.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Jeffrey,Thank you for taking the time to provide feedback on your recent stay at our hotel. We regret that the condition of your room did not meet your expectations. We understand the importance of maintaining our rooms in good condition, and we apologize for any inconvenience caused by the warped and loose floor. We will address this matter with our maintenance team to ensure that necessary repairs and improvements are made promptly.Furthermore, we apologize for the cleanliness issues you experienced, including finding long hairs on the floor that did not belong to you. We understand the impact this had on your comfort and satisfaction. Maintaining a clean and hygienic environment is a top priority, and we will work with our housekeeping team to reinforce our cleaning procedures and ensure that such oversights are not repeated in the future.We also apologize for the delay in breakfast service. It is important to us that our guests have a pleasant dining experience. We will investigate this matter with our breakfast staff to prevent such delays in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and the opportunity to make amends.

2/10 Terrible

MUKHAMMADAMINKHUJA

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 10, 2024
Hi MUKHAMMADAMINKHUJA,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

Jarred

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room is clean. Only negative was the breakfast. We arrived 1 min late and even though a bunch of food was still out and available staff proceeded to kick us out of the breakfast area.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Jarred,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your kind words about the cleanliness of your room.However, we regret knowing the negative experience you had with our breakfast service. It is regrettable that you were not allowed to enjoy breakfast despite a portion of the food still being available. This behavior does not align with our commitment to providing excellent service to our guests, and we apologize for any inconvenience caused.We will address this issue with our staff to ensure that similar situations are handled more appropriately in the future. We value your feedback as it helps us identify areas for improvement and provide a better experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Raquel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated the cleanliness and upgrades.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Raquel,We are delighted to hear that you enjoyed our hotel's cleanliness and recent upgrades. Our team strives to provide a comfortable and pleasant stay for all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us!

8/10 Good

June

Liked: Cleanliness, staff & service
Stay was good, but I didn't like that I could not get a printed receipt. The said that it was because of the way I booked my room. I booked by room the same way last year was able to secure a printed receipt at checkout.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi June,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive comments about your overall experience. However, we apologize for any inconvenience caused by the inability to receive a printed receipt.We understand that having a printed receipt is important for many guests. We strive to ensure that our guests receive all necessary documentation for their records. We value your feedback and loyalty as a returning guest, and we will make every effort to ensure a seamless experience for you in the future.If you have any further concerns or questions, please feel free to reach out to our front desk or management team. We are here to assist you and ensure your satisfaction.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again soon.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Price and location
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 9, 2024
Hi David,That's great to hear! We're glad that you find the price and location of our motel to be appealing. We strive to offer competitive rates to ensure that our guests receive a good value for their stay. Additionally, we understand the importance of a convenient location, and we're pleased that our motel's location meets your needs.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you to our motel.