BAD: We chose Hotel Divisadero because their rooms with Balcony by the Canyon. At our arrival Edilma, said that those are not available. WHAT? Why do you offer them if you don’t have them? She noticed our frustration and said, “ok I will assign you the2 rooms but there’s a little bit of noise because we are doing some fixes” We agreed, because we were looking forward to enjoy the view in A balcony. Once we got there, we got NOISE and DISAPPOINTMENT. Rooms don’t look like shown in pictures. They look sad and outdated. We didn’t have hot water, and in room #49, heater didn’t work. UGLY, at dinner time, we were robbed by restaurant staff!! We were celebrating my dad’s birthday and they took advantage of the situation. A waiter “told us” (w/o showing the check) that we owe $1700mx. Food was simple and the amount for 4 dinners seemed expensive, but we didn’t want to make a scene by checking the bill in front of my dad, and since we were joyous, we paid + handed a tip of $500mx, which was the 28% (great tip!). Also the bartender told us we owe $900mx. We paid and gave him a $130mx tip (14%). Next day, we asked the receipts and we were SHOCKED. Those guys robbed us!! The checks were for $1000.00 and $600 respectively. We accept our fault of not reviewing the check, but what kind of hotel take advantage of their guest like this, especially when we were very large at tipping them? WORST We asked Edilma to investigate the issue, and regretfully NOBODY in hotel or corporate’s offic