I do not recommend this hotel
Posted Oct 17, 2016 on Hotels
This was a pretty bad experience for us. We arrived at the hotel at 11:30pm and the receptionist claimed that we did not have a reservation although it was confirmed through hotels.com. She also informed us that there were no other available rooms in nearby hotels. The town is small and we got really nervous that we would not have a place to sleep. Once she put the manager on the phone, she (Jackie) was able to sort out the situation and was very accommodating. She gave us a discount and a dinner voucher. However, the experience was pretty scary as it was late and we did not have anywhere else to sleep.
The room that we checked into smelled stale and there were stains on the carpet. We also killed about 6 stink bugs during our 2 day stay. There were mostly on the ceiling and on the sides of the bed.
I would not recommend staying at this hotel.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to write this review. Feedback from all of our guests is vital and helps us learn and improve our establishment in the future. I am sorry to hear about your unfortunate experience and I do hope you give us a chance to make it right in the future.