Posted Jul 5, 2016
My son, his friend and I were in Omaha to attend the College World Series. When we drove up to the hotel it was impressive looking. Upon entering the hotel, we were overwhelmed by the smell of smoke. I expected smoke in the casino area, but not in the atrium. Our room was non-smoking on the 2nd floor. It also smelled of smoke but less than in the hallway and atrium. My son's friend and I have asthma. He coughed a bit, but I had to use my inhaler and was awake with a reaction from the smoke. During checkout, the front desk lady asked if I had any concerns about my stay. I stated my concerns about the hotel's poor ventilation. She said, "Really?" as if she couldn't imagine such a problem. She offered no apology, explanation or offer of amends.
Comment from Hotel Management
Jul 14, 2016 by Joseph , Hotel Management
Thank you for your recent review. We appreciate your feedback and look forward to sharing your concerns with our leadership team.
Ameristar Casino Hotel Council Bluffs