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Reviews of Hotel Restaurant Panorama

3 out of 5
Hotel Restaurant Panorama
Route de Montana 2, Mollens, Crans-Montana, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Jens viggo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If driving this is a great place to stay.
Perfect for ski weekend if you have a car.
Stayed 1 night in Feb 2019

10/10 Excellent

Manohar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
This is one lovely place and rooms are with great view. This is a family run business and owners/staff take extra care of staff. Their restaurant has a great view of valley. Their breakfast is limited but enough/good quality. If you going by public transport then you may want to check connection in advance (bus stop is right next to hotel). if you going by car then they have plenty of parking space. Montana is 10 mins drive and mountains are beautiful there. We shall visit again.
Stayed 2 nights in Feb 2019

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
little cosy place
Hotel is closed to Sierre train station( 5 mn by car) and 10 mn to Montana, 15 to Crans... Very clean. The room was nice with a balcony ( mountain view) and a large bath room( 11) .with bathtub and double sinks .. bed comfortable...we also booked later another double for our daughter.(14) this one was a little smaller ... especially the bathroom with just a shower , but same nice view. Very nice staff at the reception ...we tried the restaurant in the evening and the food was great especially the burgers... breakfast is simple... little buffet with breads, jam, cereals, yogurt, chese, charcuterie, hard boiled eggs...fruits...but ok for a good start in the morning..price is ok
Stayed 2 nights in Feb 2019
Response from Peter on Feb 7, 2019
Thank you for your wonderful review. We are so happy that you enjoyed your stay at the Hotel Panorama. Glad you enjoyed the burgers in our restaurant OPANO. We now have specialites from Belgium and Luxembourg on the menu, but of course the burgers are still there!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful managers. View amazing. Room spacious, comfortable and clean
Stayed 1 night in Jul 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!!
Fantastic hotel! Breath taking views and very friendly staff! The drive up the windy mountain road well worth it.
Response from Peter on Apr 20, 2018
Thank you. We are so happy that you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable chalet-style stay
A very comfortable and warm, welcoming chalet. Mini pastries at the breakfast buffet are the best. A little way outside of the town, but as we were there mostly for skiing it didn't bother us.
Stayed 2 nights in Feb 2018

10/10 Excellent

Michael, Atlanta Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were extremely pleased with our room and staff. The breakfast included was more than nice. The restaurant was expensive for Lunch and dinner. Recommend this hotel with 5 stars.
Stayed 1 night in Oct 2017
Response from Peter on Oct 15, 2017
Thank you for your comments. They are very much appreciated.

10/10 Excellent

Raymond, Guildford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely position with great views.
Very friendly staff. Lovely rooms. Good location, but ignore SatNav from Sierre (different ones both got completely lost), just take the main road up the mountain towards Montana. Restaurant is a separate business from the hotel. Reasonable Italian food but rather expensive for dinner.

10/10 Excellent

byungsoo, Frankfurt a.m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Relaxing. Good view. Kind hosstess.

10/10 Excellent

Matt, West Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, family-run hotel with amazing views
We couldn't be happier with our choice to spend our family's Christmas at Hotel Panorama. We stayed in one of the family suites (with terrace) and it was perfect for our needs. Our two young boys slept in the bunk room, while my wife and I stayed in the main room, with walk-out access to the terrace and amazing views of the Rhone valley and Alps. We ate several amazing meals in the hotel restaurant (3 breakfast and 2 dinners.) The menu offered a good range of dinner choices with excellent service, and at a reasonable price for a fine-dining experience. They even managed to please our very picky kids. The owners and staff are very friendly, speak fluent English, and went out of their way to see that we were happy and comfortable. They gave a small bottle of very nice, local wine on Christmas Eve, offered to do basic laundry, and even sent us off with a bag of fruits and breads because we had to leave very early for a flight out of Geneva. Despite a disappointing lack of snow on the mountain, we had a wonderful time and made memories that will last a lifetime. Highly recommended!

8/10 Good

man ching, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff is very friendly

8/10 Good

Paola, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thumbs up ! see you soon ;O)

8/10 Good

Graham, Clitheroe -UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel - Great Rooms.
We stayed in Mollens rather than Crans Montana itself (15/20 mins by car or bus) as we prefer the quieter life. The hotel Panorama was just right for us and perfect if you wish to visit the local wineries, we were their during August for hiking in the mountains. The hotel has adjacent off road parking and we experienced no problems. The hotel room was spacious, comfortable and clean with a well appointed and similarly spacious and clean bathroom. The hotel owner and staff were very helpful and accommodating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We stayed over for one night and wished it was more. The lady at reception was very friendly and offered us a room with a view. It was a spectacular view. The evening meal and breakfast was great. Highly recommended.

6/10 Okay

Pam, France

Nice stay, but owner/receptionist not so good!
We stayed at this hotel to attend the golf at Crans Montana. On arrival, we asked the receptionist if it was possible to take public transport to the venue. she said she would look for us. Later before dinner we asked again, she said she would look in to it. Again at dinner we asked, and then before we went to bed, we reminded her and she said she would have the print out of the timetable ready for us at breakfast the next morning. We went downstairs for breakfast and it was clear she had forgotten. She then looked at the timetable and told us that the bus was due in 5 minutes and then not one for another 1.5hours! Needless to say we were not impressed! We had to miss breakfast , and with the high prices of Swiss hotel rooms this was not ideal. When we returned from the golf, she then 'mentioned' the fact that their restaurant didn't open on Sunday's, and wondered if she had remembered to inform us! good job we had eaten at the golf venue! Next morning we had to walk around the building to get to the breakfast room as the owner wasn't awake and the breakfast lady only had the key to the outer door. Good job the rain had stopped by then! Eventually the owners did open the internal door to the restaurant and we were able to settle our bill. The one good thing to say about the hotel was the restaurant , the food was fabulous.
Thank you for your comments. Obviously we let you down on this occasion and I am very sorry for this. In future we will ensure that such basic information is immediately available for guests. I very much appreciate your positive comments about our restaurant. Our restaurant serves fresh, seasonal dishes that are well presented and at prices that are correct.

10/10 Excellent

Paul, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
biuteful vew nice hotel
Very pleasant stay with expellant serve's very polity people

10/10 Excellent

Tju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

TOMASZ, Ringwood, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, Great people and Great location
This is a very charming, small, family own hotel. Room was very clean, sunny and with beautiful mountain view. The staff vas very friendly, always there for you and they make you feel special every day. Great gateway location. 5 minutes to Crans- Montana skiing, golfing and hiking places. 50 minutes ride to Zermatt and Verbier. Great!!! Downstairs, nice bar and restaurant with great food and view. lightning speed wifi in the room. will go there again, for sure!

6/10 Okay

Anupam, MI

Liked: Cleanliness
Disliked: Room comfort
Wonderful view of alps, but everything so expensive
Pros: Spectacular view of alps, a small balcony, dinner open till 10-11pm. Bus stops at the hotel. Hotel service was satisfactory. Cons: Only one small shop near the hotel, everything is expensive, no English speaking person in the neighborhood. No free internet. AND NEVER CALL TO HOME FROM THE PHONE-BOOTH, IT ATE MY $75 IN 4 MINUTES.
Response from Peter on Aug 17, 2015
Thank you for your comments, this helps us to improve our service. It is obvious that our receptionist did not give you the code for the WiFi. I apolgise for this and I regret that you ended up paying for a call from a phone booth. Free WiFi is available throughout the hotel and this would have enabled you to use Skype to make your call. We will ensure that all guests are given the code for the WiFi during check-in. All the management at the hotel speak English, French, German and Italian. We would have been very happy to help you with the local language.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Preis-Leistung Verhältnis
Gut gelegen für Ausflüge auf den Berg oder ins Tal. Gemütliches Hotel.
Stayed 2 nights in Jun 2019

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergblick
einfach sehr angenehm
Stayed 2 nights in May 2019

10/10 Excellent

vanessa

Liked: Cleanliness, property conditions & facilities, room comfort
Super vue! Très propre jolie chambre
A 8 min du centre de Sierre et de crans Magnifique vue sur les montagnes Très propre Bonne literie Service mitigé car hôtel très calme et restaurant fermé Tres bon rapport qualité/prix
Stayed 2 nights in Apr 2019

8/10 Good

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Peter on Feb 10, 2019
Merci pour votre aimable critique.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Nacht im Familienzimmer mit Bergblick: Sehr schöne und geräumige Zimmer mit modernem Bad. Zimmer mit Tür innerhalb abgetrennt Hochbett sehr hoch, Herausfallschutz für kleine Kinder eventuell mit zu großer Lücke - alles in allem aber sehr schön.
Stayed 1 night in Jan 2019
Response from Peter on Feb 9, 2019
Vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt im Hotel Panorama genossen haben.

4/10 Poor

Kjetil Gard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, terrible service at the restaurant
Great hotel, location and very cosy rooms. Beautiful views and ok distance to the Ski resort in Crans Montana. The service was unfortunately not up to the standards and I have rarely experienced service at such a low level as we had at the hotel restaurant. I suspect the stress level was probably at a high level among the staff due to the fact that the restaurant and the bar was completely full as we were visiting during the weekend of the New Years Eve. One of the restaurant staff members was outright rude and the other kept forgetting our orders (about 10 times during our first meal...) On the positive side, food was good and the staff did compensate their errors by offering a free dessert and a bottle of local wine on our departure.
Stayed 2 nights in Dec 2018
Response from Panorama team on Jan 12, 2019
Dear Mr. S., We really apologize about low quality service you experienced in our restaurant during new years eve. You are more than correct with your comment we ended up with a new team in service and employees missing for the new years eve event, which lead to some issues during service. We also noticed the way our new employee was trying to lead the new trainee and we also were very surprised about the type of communication and stress management. ! This issue has been fixed with both of them and will never happen again ! Thank you for your constructive comment and we hope to welcome you again in our hotel and restaurant. Feel free to ask for Ivan or Liliane by calling directly the hotel. Best regards, Best regards, Ivan

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour
Séjour pour skier a Cran Montana. Situation idéale. Personnel très accueillant, aimable. Chambre très propre. Copieux petit déjeuner. On revient bientôt.
Stayed 2 nights in Dec 2018
Response from Liliane on Jan 3, 2019
Nous vous remercions pour votre commentaire et nous nous réjouissons de vous accueillir à nouveau. Heureuse Année 2019!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Bel accueil par la patronne. Chambre propre, confortable, avec une literie de qualité. Petit déjeuner excellent et copieux. Nous y retournerons avec plaisir.
Stayed 1 night in Oct 2018

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent restaurant
Stayed 1 night in Jun 2018
Response from Peter on Jun 19, 2018
Thank you for your kind comment about our restaurant. We will be shortly changing to our summer menu.

8/10 Good

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel fantastique, personnel très attentionné,ils font vraiment tout pour que votre séjour ce passe le mieux possible! La chambre,superbe vue,juste une odeur étonnante de vieille cigarette. Le restaurant,on y mange vraiment très très bien.
Stayed 4 nights in Dec 2017
Response from Peter on Jan 28, 2018
Nous vous remercions de votre avis sur notre hôtel et sommes très heureux que vous avez aimer votre séjour chez nous . Il est regrettable que vous avez senti une odeur de fumée de cigarette. Il est interdit de fumer dans le bâtiment de l'hôtel et toutes les chambres sont équipées de détecteurs de fumée. Dans les chambres avec balcon, les clients peuvent fumer sur le balcon, ce qui peut avoir été la source de l'odeur.

8/10 Good

Nadja, Uster

Liked: Cleanliness, staff & service
Ideal gelegen für einen Ski-Aufenthalt
Aufmerksames Personal, Morgenbüffet gut, leider sehr kleine und enge Zimmer.
Stayed 3 nights in Dec 2017

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, vista al Valle del Ródano
Excelente hotel con dueños que siempre están al pendiente de sus huéspedes. La única complicación es tener que depender del autobús, el cual no tiene suficientes frecuencias a lo largo del día. Si viajan con carro, es magnífica opción. Buen restaurant con gerencia externa.
Stayed 2 nights in Dec 2017
Response from Peter on Jan 2, 2018
Dear Olivia, thank you so much for your comment. It was a great pleasure having you as our guest. Best wishes, Liliane

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Une nuit d'hôtel chaleureuse et un bon dîner dans le restaurant juxtaposé. Belle expérience
Stayed 1 night in Nov 2017
Response from Liliane on Jan 4, 2018
Nous vous remercions pour votre commentaire.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort famille
En famille super
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
강추합니다
비수기라 좀 싼편이였지만 테라스 뷰가 최고이며 특히 호텔주인 부부가 좋은분이라 소문난 분들이였음 택시기사가 말해줌^^ 있는동안 편했고 다국어대화는 안되고 사모님이 영어로 대화가능 남자사장님받으면 얼른 사모님바꿔달라 해여함 ㅎ 시에르 역에서 422번버스타고 파노라마버스정류장 바로앞에 있음 픽업해달라 애교부리면 7분만에 아우디로 픽업 짐이 적어야함 버스비 두당 1만원씩 아낄수있음ㅎ 너무좋았어요

8/10 Good

laurent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel bien mais vieillissant
Personnel bien, hôtel pourrait recevoir une revitalisation des chambres car mobilier vieux. Sinon restaurant très bon qualité/prix

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Todd, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Peter and Liliane are excellent, friendly, helpful hosts who made our visit enjoyable. Clean, quiet, fantastic view from our balcony, fine breakfast, all helped make our stay enjoyable. We definitely recommend Panorama and will stay there on our next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Didier, Suisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel Hôtel
Superbe hôtel, personnel accueillant, magnifique chambre familiale. Le petit déjeuner était excellent. Très pratique pour aller skier ou visiter la région de Crans-Montana.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gemütliches Hotel mit sehr freundlichem Personal - kann man nur empfehlen

8/10 Good

ville

Liked: Cleanliness, staff & service, property conditions & facilities
Tasaisen hyvä.
Yksi yö laskettelureissulla. Mukava pienehkö hotelli ja hlökunta. Ravintolassa hieno näköala ja ainakin burgerit hyvät. Siisti kaikinpuolin. Ilmainen pysäköinti ja wifi.