Iron/ironing board, free WiFi
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Reviews of Express Inn & Suites

2 out of 5
Express Inn & Suites
1601 Highway 31 SW, Hartselle, AL

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 92 reviews" "
Rating 8 - Good. 37 out of 92 reviews" "
Rating 6 - Okay. 15 out of 92 reviews" "
Rating 4 - Poor. 13 out of 92 reviews" "
Rating 2 - Terrible. 6 out of 92 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Carla

Disliked: Staff & service, amenities, property conditions & facilities
Room was clean, but very inconvenient---some of the electricity wasnt working! There was no closet, or areas to hang up clothes. Free breakfast advertised was false! There was none. Pool was not functional, not even able to sit at patio area. Stayed and paid for 2 nights, but room was never cleaned, nor were more washclothes, etc provided. Lobby was closed entire stay. When I complained about paying full price for less than adequate service, the staff was unresponsive.
Stayed 2 nights in Apr 2023

10/10 Excellent

Alex R.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room is spotless and very modern! Location is excellent and parking is extremely convenient. Will stay again!
Stayed 1 night in Nov 2022

8/10 Good

Clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice. Only problem was a too low toilet. Difficult for a handicapped person. Otherwise very good.
Stayed 2 nights in Jul 2022

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross beyond belief!
FAMILIES STAY AWAY! Dirty beyond belief! I am pretty sure blood was on the curtain and stains all over the sheets. Bed speed and even box springs. Nasty beyond belief. Lady at desk was nice....probably thinking y’all don’t know where you booked do ya. They did appear to be remodeling as lots of new construction materials were blocking spaces of the parking lot. Including boxes of un opened mattresses and box springs but they looked as if they had been rained on and dried several times ewwww. keep driving I know we should have
Stayed 1 night in Mar 2022

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has to
Stayed 3 nights in Oct 2021

10/10 Excellent

brenda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Alabamas Hidden Treasure
very nice little motel for the price
Stayed 1 night in Sep 2021

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was great!!
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Just Okay
With prior reviews, I was expecting a bit nicer accommodation. It appears the owner is working on updating the rooms, but we had some dirt (no bugs) and things like pizza cheese? from prior person in the room info folder when I opened it up. Towels were very rough. AC wasn't on when we got to the room, and a very humid day, so sheets were damp. Turned on AC and room cooled well, but still had the dampness to contend with. The staff at check in was very friendly.
Stayed 1 night in Jun 2021

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old home visit
The hotel was exactly what we expected.
Stayed 1 night in Sep 2020

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stayed here a frw times. I stay at this same place when i go to hartselle because the rooms are clean and the people are nice
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there 3 nights, for a disc golf tournament there at Sparkman Park. Great proximity to the park, rooms were clean, and staff very friendly. We will be back!
Stayed 2 nights in Jul 2020

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a relaxing spot
The lady who owns this establishment with her husband. She was so warm and kind. The room was extremely clean. Nice quiet little getaway!!! I will be returning soon.
Stayed 1 night in Apr 2020

4/10 Poor

Judith

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very old broken chair in room. Walpaper pealing and lines poor quality. Not worth the money
Stayed 1 night in Jan 2020

6/10 Okay

Heather, Hartselle AL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not very clean, lots of road noise. Cheap bed, but cheap room. I was able to sleep a few hours so I could get back on the road.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Cigarette burns in bed spread and on the toilet seat, cracks in the shower wall, the "continental breakfast" was one apple, three pieces of stale pastry and dry cereal. The exterior looks beat down.
Stayed 2 nights in Oct 2019

8/10 Good

Terry, Martinsville, VA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I noticed first about this property is that it has been repainted brown which caused us to drive past it a few times! But the staff was wonderful, very helpful when our ac stopped working they replaced it within 10 mins!! They have a free breakfast which we did not use, but we were mostly impressed by the location which although is on the main road gets almost completely silent after dark. Management assured us that it would be quiet at night, no partying guests/no barking dogs, and they were right. Lots of places to eat around town, easy to find grocery stores, etc. Would stay there again anytime we are in town to visit family!
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Room 105 had no window. It was next to a doorless empty storage room loaded with debris, I did not feel safe. The room had an unpleasant odor, we both noticed it when we walked in. We believe the smell came from the bedspread which also had holes in it. There was a problem with the key at check-in we had to wait and then go back to reception and wait again. Eventually the attendant let us in with a master key and we never had a key card. The attendant was nice enough, but he could not tell us where the ice machine was and we had to go back out to buy some. There was an ice machine but there was no lighting for us to see it. The sheets were clean, the bed was comfortable, the bathroom was clean. We travel to these parts of AL to watch our grandchildren perform in high school marching band events, we have never complained about any accommodations over the years, but felt the need to point out that this hotel has room for improvement. It as definitely not worth the total price of $83 we paid.
Stayed 1 night in Oct 2019

10/10 Excellent

MR, WI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Bed was comfortable. Best of all QUIET! Off the main interstate but close.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprietor took great care of me at check-in, provided iron and ironing board on request, recommended restaurant etc. The property requires a car - there's nothing within easy walking distance and Uber/Lyft is very scarce. Good price.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
It's a great value for overnight stay. The staff is very friendly!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and clean. staff was nice. motel was quite and seemed very safe. was satisfied with all aspects of my visit.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
The property is older and could use some updating. It was not as clean as it should have been. The bed was very comfortable and i was adequate for our needs.
Stayed 1 night in Apr 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from chad on Apr 7, 2019
thanks come again most welcome

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was nice for the price.
Stayed 1 night in Mar 2019
Response from chad patel on Apr 7, 2019
thanks most welcome again

8/10 Good

James

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019
Response from chad on Apr 7, 2019
thanks come again most welcome

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No breakfast to speak terrible in that area
Stayed 1 night in Feb 2019
Response from chad on May 3, 2019
we are sorry if you have distrube we take care

8/10 Good

Justin

Liked: Staff & service, property conditions & facilities, room comfort
Decent place
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Beds were very uncomfortable. Too hard! There was toilet paper in the toilet when I arrived.
Stayed 1 night in Jan 2019
Response from chad on Jan 25, 2019
its was happen i am sorry next time i take care

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No breakfast door locked even at 8am Outdoor sign makes th place look like a dive but the room was good newer carpet flat screen tv good bed no valley
Stayed 1 night in Jan 2019
Response from chad on Jan 28, 2019
soory for that day unfouruantley i go morning out of town

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
You should Eliminate continental breakfast if you can not do it right. No milk out for cerial,old pastry and not much out
Stayed 2 nights in Sep 2018
Response from chad on Sep 25, 2018
sorry we take care next time

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Off the charts for the price. We were so delighted that it was better than advertised. Will stay again!!!
Stayed 1 night in Jul 2018

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, Safe, Clean, Comfortable!
There was a software glitch when I booked the room. I used points, the points were taken but the room didn't show on my profile. I called H.com and the rep was able to find it and got it on the site so I could see it. She also called the hotel and verified that they had my reservation. When I checked in, clerk said she didn't have my reservation printed. She looked me up and verified I had a room reserved. She put me in a room away from the normal workers staying there M-F. Other guests were quiet and no hotel traffic after 10 pm. The room was very clean and acceptable. I made the mistake of not turning the fan on to run continuously all night. I could hear road noise and train horns all night. That was my mistake and I was too tired to get up and deal with it. Safe, clean, comfortable, WiFi worked, water was hot in the morning. Great place for the night. Clerk recommended an amazing Mexican Restaurant near the hotel. The flavors of the food were all distinct and excellent.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Disliked: Room comfort
Look for other accommodations
Check-in was problematic. Key cards were coded incorrectly and failed to work on two ocassions. Linens were not changed during a five day stay nor were beds made daily. Water cups and coffee cups were not replenished during the stay. Noisy due to Location at traffic intersection.
Stayed 5 nights in May 2018

8/10 Good

Henrettia

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

TITO, LOS ANGELES

Disliked: Cleanliness, property conditions & facilities, room comfort
This very basic hotel. Not that good.
This is not that good hotel. We didn't see nothing for breakfast. But they said they have breakfast. I never stay in that hotel. I will not recommend anybody to stay there. This a budget hotel but very limited amenities.
Stayed 1 night in Mar 2018

8/10 Good

Tena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice place for a reasonable price. The lady at the front desk was very nice.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people, very helpful, clean room. Only down side to me was the room smelled of stale cigarette smoke. Febreeze took care of it 😁
Stayed 5 nights in Feb 2018

8/10 Good

Richard L.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hartselle's oldest hotel
I grew up here, This was our first Hotel some 30 years ago, Ive stayed here a 100 times since then. It is a little rundown, it is no frills but they have good tv, fridge and microwave, the room was clean but with some damage to the bathroom door and wall, which I could care less about. Dog Friendly and economical which is what needed. Staying in Hartselle, go to the Dari Delite and try the chicken fingers, they for a larger part invented the concept years before the chains did and they are still the best I've eaten.
Stayed 1 night in Nov 2017

4/10 Poor

Yvonne, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than expected!
Hotel is nothing special...ok place stay if nothing else is available. Basic accommodations with nothing notable.
Stayed 1 night in Nov 2017

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give them a try
The family operating this small business were very nice, friendly and wanted to be sure we had what we needed. We had a good nights sleep, felt 110% safe, and would stay again when in the area. Smaller breakfast as OK with us. Thanks
Stayed 1 night in Oct 2017

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Decent room for price.
No frills. Cheap, but clean room. Could use a little bit better organization. Decent room for the price.
Stayed 1 night in Oct 2017

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Delores

Disliked: Cleanliness, staff & service
Family reunion not good
After we checked in at Express Inn we asked where the pool was so we could get a quick swim after traveling. The man at the desk said there was no pool but the website said there was an outdoor pool. It was very hot in Alabama so there would be no reason not to have a pool now. We were very disappointed! The air conditioning unit in the room we had was very loud and the grounds did not look that clean. My sister and I were very disappointed with Hotels.com. I have used you in the past many times but this time it was not good. Also we did not see any breakfast in the lobby area. I am embarrassed since I told my family members traveling there to use the hotel I had reserved. We will never stay there again.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2017

2/10 Terrible

Sue, Alabama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
We were down for Rock the South, any and every hotel manager knows you dont check in until super late. This hotel gave away our reservation due to us not checking in before 6pm. We never had this problem at other hotels previous years.
Stayed 2 nights in Jun 2017

8/10 Good

Catherine

Liked: Cleanliness, room comfort
No cokes or diet cokes in the machine. We paid for and requested a king suite and got a double queen when we booked the room.