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Reviews of Hampton Inn Cullman

2.5 out of 5
Hampton Inn Cullman
6100 Hwy 157, Cullman, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 444 reviews" "
Rating 8 - Good. 119 out of 444 reviews" "
Rating 6 - Okay. 32 out of 444 reviews" "
Rating 4 - Poor. 14 out of 444 reviews" "
Rating 2 - Terrible. 9 out of 444 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always so clean and staff are great.
Stayed 1 night in May 2024

10/10 Excellent

Joseph and Eloise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beds!
Stayed 1 night in Apr 2024

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff was very helpful. Excellent location.
Stayed 2 nights in Apr 2024
Response from Susan on Apr 15, 2024
Thank you for your review! We hope to see you in your future travels!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this property!
Stayed 1 night in Mar 2024
Response from susan on Apr 9, 2024
Thank you for your feedback! Hope to see you in your future travels!

2/10 Terrible

Christine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I know it’s a hotel off an interstate, but one of the worst I’ve stayed in as a midwestern traveler on the way to the Gulf for vacation. The pry bar mark in the door entering our room was really unsettling checking in with young kids. There was clearly a forced entry at some point. The pull out sleeper sofa was disgusting. Black marks on the mattress was so gross. I was hesitant to touch any surface. We will not be staying here again, I’d rather sleep in my car or drive straight through.
Stayed 1 night in Mar 2024
Response from Susan on Mar 25, 2024
Thank you for your feedback, we will forward your complaints to our upper management.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very friendly.
Stayed 1 night in Mar 2024
Response from susan on Apr 9, 2024
Thank you for your feedback! Hope to see you in your future travels!

10/10 Excellent

Randall

Traveled with partner, Traveled with family
Liked: Amenities
Convenient to several restaurants. Had space to park pickup and camper
Stayed 1 night in Mar 2024
Response from susan on Apr 9, 2024
Thank you for your feedback! Hope to see you in your future travels!

6/10 Okay

Julie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from susan on Apr 9, 2024
Thank you for your feedback! Hope to see you in your future travels!

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately; breakfast was quite sparse on Tuesday 2/28/24. They ran out of wheat bread, milk for cereal, hard boiled eggs, apple juice, and fruit. We were told that the food delivery was not coming until Thursday. Hopefully someone will go to the local store and supplement their breakfast supplies. We ate quite early so I am wondering what the later risers had for breakfast. The room was clean and the beds were very comfortable.
Stayed 1 night in Feb 2024
Response from Susan on Apr 9, 2024
Thank you for your feedback! We apologize your stay was not up to standard, I will forward this information to our management, we hope you will give us another chance & Hope to see you in your future travels!

6/10 Okay

Kay

Traveled with partner
Liked: Cleanliness, staff & service
rooms are in need of redecorating. showing age on carpet and soft fabric furniture.
Stayed 1 night in Feb 2024
Response from Susan on Apr 9, 2024
Thank you for your feedback! We apologize you were not satisfied with your stay. We have forwarded this to our upper management. Hope to see you in your future travels!

10/10 Excellent

Omer

Liked: Cleanliness, staff & service
A nice place to stay
Stayed 1 night in Feb 2024
Response from Susan on Apr 9, 2024
Thank you for your feedback! Hope to see you in your future travels!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024

10/10 Excellent

KaCi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in host was really nice and very helpful, we had our race car on a trailer and thier parking lot was able to accommodate and she also let me know they had a security systems with good cameras! The rooms were EXCELLENT! Really comfortable beds and lasting hot showers!
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah W

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how convenient this Hampton Inn was from the expressway. Very nice and clean. Checkin without any problems.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Traveled with family
Liked: Amenities
Excellent
Stayed 1 night in Dec 2023

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible bed!
Clean, great service, but the bed was brick hard, lumpy and we didn’t sleep! Bad start to a long trip!
Stayed 1 night in Dec 2023

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The beds were uncomfortable, there was mold on the ceiling in the room and bathroom. The bathroom had no heater or vent to prevent condensation building up while in the shower.
Stayed 2 nights in Dec 2023

6/10 Okay

DAVID

Traveled with family
Disliked: Property conditions & facilities
The room needed some repairs & upgrades. The toilet seat didn’t match the shape of the toilet bowl. Doors w/chips out of them. Walls w/wallpaper seams apart & sticking out. Window in room looked gross, coated from outside or between panes and unable to see out.
Stayed 1 night in Nov 2023
Response from Cyndee on Nov 28, 2023
Dear David: Thank you for taking the time to tell us about your stay, we want to apologize you were not happy with your stay. We strive for all our guest to have an exceptional stay. We look forward to seeing you at your next stay, we will get you into a better room! Thank you so much for staying with us! We hope this stay will not deter you from returning to our property in the future. Have a great day!

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph, Fairfax

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed, clean room and great breakfast. Our second stay recently with Hampton Inn.
Stayed 1 night in Nov 2023
Response from Angel on Nov 18, 2023
Thank you for choosing Hampton Inn again and for sharing your positive feedback! We're delighted to hear that you enjoyed a comfortable bed, a clean room, and a great breakfast during your stay. We appreciate your continued trust in us and look forward to welcoming you back for another enjoyable stay.

8/10 Good

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needs venting. Bathroom Door could use some repair.
Stayed 2 nights in Oct 2023
Response from Angel on Nov 2, 2023
Thank you for sharing your feedback on your recent stay. We appreciate your input.We have noted your comments regarding the bathroom, and we will address these concerns promptly to ensure a more comfortable experience for our guests.We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

anthony

Stayed 1 night in Oct 2023
Response from Angel on Nov 9, 2023
Thank you for the perfect rating! We're thrilled to know you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful visit.

8/10 Good

Marcia

Stayed 1 night in Oct 2023
Response from Angel on Nov 9, 2023
Thank you for taking the time to share your feedback. We're glad you had a positive experience during your stay. If there's anything specific we can do to enhance your next visit, please let us know.

8/10 Good

lSam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk service was friendly and professional. The person preparing breakfast even came around with coffee.
Stayed 1 night in Oct 2023
Response from Angel on Oct 17, 2023
Thank you for sharing your positive experience with us. We're delighted to hear that our team provided friendly and professional service. It's wonderful to know that our breakfast service also met your expectations.We look forward to welcoming you back for another great stay.

10/10 Excellent

anthony

Stayed 1 night in Oct 2023
Response from Angel on Nov 9, 2023
Thank you for the perfect rating! We're delighted to know you had an excellent stay with us. We look forward to welcoming you back for another wonderful visit.

10/10 Excellent

Dani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so nice & helped me figure out how to fix the tv because netflix wasn’t working, helped me with check out when my flight got delayed, & gave me places to visit when I come back. The other customers are so welcoming & nice. Thanks for making my stay in Cullman enjoyable!!
Stayed 1 night in Oct 2023
Response from Angel on Oct 17, 2023
We're thrilled to hear about your positive experience with us! It was our pleasure to assist you during your stay. Your kind words about our team and fellow guests mean a lot to us.We can't wait to welcome you back for another enjoyable stay in Cullman!

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Susan on Oct 11, 2023
Thank you so much for your awesome scores! We greatly appreciate you! Hope to see you in your future travels!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angel on Oct 5, 2023
We're absolutely thrilled to see your perfect 10/10 rating! Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

sean

Liked: Staff & service, amenities, property conditions & facilities
The staff here is wonderful, especially in the morning, and the gentleman that prepares the breakfast is outstanding and his breakfast is very good.
Stayed 2 nights in Sep 2023
Response from Angel on Sep 25, 2023
Thank you for your kind words about our staff, particularly in the morning, and our dedicated breakfast preparer. We're thrilled you enjoyed your stay. Looking forward to welcoming you back!

8/10 Good

Leatha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good, the toilet did run some during the night but Everything else was good. Our neighbors were very loud but that cant be helped when you travel.
Stayed 1 night in Sep 2023
Response from Angel on Sep 6, 2023
Thank you for choosing our hotel and taking the time to share your feedback. We're pleased to hear that your overall experience was good.We apologize for the inconvenience caused by the running toilet and the noise from neighboring guests. Your feedback helps us improve, and we'll do our best to ensure a more restful stay during your next visit.We appreciate your understanding, and we look forward to welcoming you back in the future.

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent. Employees were great.
Stayed 3 nights in Aug 2023
Response from Angel on Aug 28, 2023
Thank you for your perfect rating and wonderful feedback! We're thrilled your stay was excellent and our team made a positive impact. Looking forward to welcoming you back soon!

10/10 Excellent

Keith J.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from start to finish. Staff was excellent, breakfast was more than expected, and room was clean and comfortable. I will stay again in the future.
Stayed 1 night in Aug 2023
Response from Angel on Aug 16, 2023
We're delighted to have received your fantastic 5/5 rating and to read about your exceptional experience from start to finish. Your positive feedback truly brightened our day.It's wonderful to know that our staff's excellence, the delightful breakfast, and the cleanliness and comfort of your room all contributed to making your stay memorable. We're thrilled that you plan to stay with us again in the future.Should your future travels bring you back our way, we eagerly await the opportunity to welcome you back for another outstanding stay.

10/10 Excellent

Zeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Angel on Aug 16, 2023
We wanted to express our gratitude for your recent stay and the perfect 10/10 rating you awarded us. Your feedback is immensely appreciated and reinforces our commitment to delivering exceptional experiences.We're thrilled that your time with us met all your expectations. Please know that whenever your journeys lead you back to our city, we'd be delighted to have the opportunity to welcome you once more.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angel on Aug 14, 2023
Thank you for rating your recent stay with us a perfect 5/5! We're thrilled to hear that you had such a wonderful experience. Your feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Business traveler
Stayed 1 night in Jul 2023
Response from Angel on Aug 1, 2023
Thank you for taking the time to complete our hotel survey and for giving us a perfect 10/10 rating. We are thrilled to hear that you had an excellent experience during your stay.Your satisfaction is our top priority, and we are delighted that we met and exceeded your expectations. We appreciate your kind words and positive feedback.Thank you again for your rating and for choosing our hotel. We look forward to the opportunity to welcome you back for another outstanding stay in the future.

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angel on Jul 30, 2023
Thank you for the perfect 10/10 rating! We are delighted to hear that you had an excellent stay with us.We look forward to welcoming you back for another outstanding experience in the future.

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The water pipes broke and we arrived to canceled reservations. No offer of help to find a new hotel and I haven’t received a refund.
Stayed 1 night in Jul 2023
Response from Angel on Jul 30, 2023
Thank you for your feedback. We apologize for the inconvenience caused by the water pipe breakage and the canceled reservation. We have waived the late cancellation fee on your reservation. However, please note that it may take 7-10 days for a full refund to be issued. If there is anything else we can assist you with, please let us know.

10/10 Excellent

Charlotte

Stayed 1 night in Jul 2023
Response from Angel on Aug 23, 2023
Thank you for your perfect rating! We're delighted you had an excellent experience. Looking forward to serving you again soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angel on Jul 16, 2023
Thank you for choosing our hotel and for providing a perfect 10/10 rating. We greatly appreciate your feedback and are thrilled to hear about your excellent experience.Your satisfaction is our top priority, and we are delighted that we met and exceeded your expectations. We hope to have the pleasure of serving you again in the future and providing you with another outstanding stay.Thank you again for your feedback, and we look forward to welcoming you back.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angel on Jul 13, 2023
Thank you for your perfect 10/10 rating. We appreciate your feedback and are thrilled to hear about your excellent experience. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
Nice, clean hotel that I would stay at again.
Stayed 1 night in Jun 2023
Response from Angel on Jul 10, 2023
Thank you for staying with us and for your feedback. We are delighted to hear that you found our hotel to be nice and clean. We appreciate your positive comments and look forward to welcoming you back in the future.

8/10 Good

Byron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and property was convenient to interstate and restaurants.
Stayed 1 night in Jun 2023
Response from Susan on Jun 17, 2023
Thank you so much for your review! We are clad you enjoyed your stay, we hope to see you in your future travels!

2/10 Terrible

Jessica

Business traveler
I drove from out of state for a family funeral. Upon arriving, I was told that there was no room for me because “our system allows overbooking on Expedia.” Thankfully, I arrived early in the day and was able to secure a room at another hotel. If I had waited until after the funeral to check-in, all hotels in the area would have been booked. When asked if I was going to be charged for the Expedia booking, which I paid for in advance, I was told I would need to contact Expedia. I will neither use Expedia again to book anything, nor will this hotel chain my first choice. Not a great system for travelers.
Stayed 1 night in Jun 2023
Response from Angel on Jun 9, 2023
We sincerely apologize for the inconvenience and frustration caused by the overbooking issue during your recent stay. We understand the importance of having a reliable reservation, especially during difficult times like a family funeral. We regret the negative experience this has caused you and assure you that we will review and improve our reservation processes to avoid such situations in the future. If you have any further concerns, please feel free to reach out to us directly.

2/10 Terrible

Brenda

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was a swamp and closed. Yet the website said it had a pool. Very disappointing, when had I known the pool was closed I would have booked elsewhere. We drove 10 hours
Stayed 1 night in May 2023
Response from Angel on Jun 9, 2023
Thank you for your feedback regarding the pool during your recent stay. We apologize for any confusion caused by the information on the website. Our pool is seasonally open and typically becomes accessible at the end of May. We regret that it was not available during your visit. We appreciate your understanding and will work to improve our communication. We hope you were still able to enjoy your stay and would love to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Angel on Jun 3, 2023
Thank you for your outstanding 5/5 rating! We truly appreciate your feedback and are thrilled that you had a wonderful experience during your stay. Your satisfaction is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Angel on Jun 15, 2023
Thank you for your perfect 5/5 rating. We greatly appreciate your feedback and are delighted to hear about your excellent experience with us. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Colton

Stayed 1 night in May 2023
Response from Angel on Jun 15, 2023
Thank you for your perfect 5/5 rating! We are thrilled to hear that you had an excellent experience with us. We appreciate your feedback and look forward to welcoming you back for another outstanding stay in the future.