Exterior

Reviews of Red Roof Inn Hartselle

2 out of 5
Red Roof Inn Hartselle
1800 Dixie Lane SE, Hartselle, AL

Reviews

6.4
Rating 10 - Excellent. 59 out of 289 reviews" "
Rating 8 - Good. 77 out of 289 reviews" "
Rating 6 - Okay. 60 out of 289 reviews" "
Rating 4 - Poor. 39 out of 289 reviews" "
Rating 2 - Terrible. 54 out of 289 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for a comfortable stay
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 18, 2024
Dear Mark,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Hartselle. I am happy to see that the value to price ratio met your expectations and that you had a comfortable stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brandi

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Oniel Rediresponse Specialist on Apr 4, 2024
Thank you Brandi, for taking the time to write a review of your stay at the Red Roof Inn Hartselle. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

ROBERTA

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited 15 minutes in the lobby for front desk personel to make an appearance in response to my repeated bell ringing at the front desk. House phone didn't work, clock radio didn't work. Room was somewhat rundown in spite of apparent renevation. Only plus was a great area for dog walking. Overall, very disappointing.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Apr 1, 2024
Hi Roberta,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Hartselle. I'm glad you took liking to the areas pets can be walked, however, please accept our apologies for any inconvenience caused by the unfunctional amenities. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Ranae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice. The place was clean, comfortable bed however the TV remote & coffee maker in the room didn’t work. I would hope that all equipment would be tested from time to time to be sure they work when guests arrive.
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 27, 2024
Hello Ranae, The staff at the Red Roof Inn Hartselle and I would like to thank you for taking a moment to complete our survey from your recent stay. We are happy to see that you loved the cleanliness and comfort of the room, prompting your 4/5 score. However, I'm saddened to see that your visit was hindered due to the remote and the coffee maker not working. Please accept our sincerest apologies for the impact this had on your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to sleep for one night. This place was fine.
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 18, 2024
Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Suzan, Tuscumbia

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
They have no elevator, seems like the property owners are just trying to do everything as cheap as possible, TV did not work in first room and blow dryers were not working in both rooms.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 5, 2024
Dear Suzan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, issues with the blow dryer in both rooms and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really need to upgrade the beds not comfortable at all. Other then that the staff was excellent, The rooms were very clean, The showers were awesome very good hot water, Price was decent per night,
Stayed 4 nights in Feb 2024
Response from Chirell RediResponse Specialist on Mar 1, 2024
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hartselle. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, excellent staff, awesome showers and decent rates. You indicated that you were unsatisfied with the bed not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find !
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 16, 2024
Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hartselle. I was sorry to read we were hard to find. However, we are appreciative of your perfect scoring. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed was comfortable. Doors were noisy when they were opened and shut
Stayed 1 night in Jan 2024

2/10 Terrible

Heather

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience.
Stayed 2 nights in Jan 2024
Response from OnielRediresponse Specialist on Feb 2, 2024
Hi Heather,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Hartselle. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Nesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Dec 2023
Response from OnielRediresponse Specialist on Jan 31, 2024
Hi Nesha,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hartselle. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Babie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 29, 2024
Dear Babie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly and professional staff. We at Red Roof aim to provide our guest with positive guest experience so we truly appreciate your feedback as we strive to continuously improve.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Mar 23, 2024
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartselle and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Nesha

Traveled with partner
Liked: Amenities
Noise
Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Feb 2, 2024
Hi Nesha,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hartselle. Please accept our most sincere apologies for any hinderance during your stay with us. On your next visit at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RedRoof Management

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was with a key not working to open one of the rooms, but the staff verified the problem and then put one of us in another room as we requested, so all was well, and the problem took very little time to resolve.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTSELLE. It’s great to hear that you found our staff to be very helpful and accommodating. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with your room key.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Nesha

None
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 27, 2023
Hello Nesha,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANCASTER TX and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Jose

Traveled with partner
Disliked: Cleanliness, staff & service
We have stayed at the Hartselle Red Roof Inn over the last 15 years. The facility is a shadow of its former self. The southern hospitality is lacking. The shower floor was pitched and drained poorly. There was still debris in the drain. The room had the odor of humidity and mold.
Stayed 5 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 21, 2023
Thank you for taking a moment to leave a review, Jose. The staff and I at the Red Roof Inn Hartselle appreciate your 3/5 score following your stay. However, you stated that the hospitality was lacking, the shower floor was pitched and the other issues were less than ideal. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Holly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the interstate clean and quiet. Just glad my husband checked the room the window was wide open on the first floor with woods right being the facility.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 15, 2023
Hi Holly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Hartselle with us. It was so rewarding to see that we earned your 5/5 score with our clean and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. However, you noted that your room window was open.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

W Philip

Liked: Cleanliness, staff & service
One of the rooms we were put in smelled like a pet problem. We were quickly switched. The second room was an accessible room and the shoer leaked all over the floor.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 15, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartselle with us, W Philip. I am sorry that your experience did not meet your expectations. You stated that the first room had an unfavorable odor and that the second room had a leaking shower, which hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Danielle

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
First day was fine. It was the most affordable place I could find. Close to where I needed to be. But the next morning the door lock stopped working on the second room I had. After finally getting the owners husband to look at it and unlock the door we were advised to threw2
Stayed 4 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 3, 2023
Dear Danielle,Thank you for telling us about your recent visit to RED ROOF INN HARTSELLE. It's good to red that our affordable hotel and close proximity to your travel plans met your needs. However, you indicated that the issue with your door was less than pleasant. I do apologize for any inconvenience caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other brand Red Roof locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. Our room was clean. The only complaint i had was we had some very noisy neighbors.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Oct 25, 2023
Hello Brenda,Thank you for taking the time to tell us about your stay at the Red Roof Inn Hartselle. It is pleasing to see that your stay was clean. You indicated that your stay was interrupted by noise disturbances from other guests. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Marisa

Liked: Staff & service, property conditions & facilities
Very clean and comfortable, everyone is always very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 24, 2023
It is so rewarding to read that you had a great stay with us, Marisa. Thank you for your comments. You indicated that you were happy with the cleanliness and comfortability of your room, along with our friendly staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

4/10 Poor

Valerie

Disliked: Cleanliness, property conditions & facilities
Do not recommend
Would not recommend. Hotel is very run down and in need of repairs. Not at all what I expected from a Red Roof Inn.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 8, 2023
Dear Valerie,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTSELLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the property needing repairs.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

8/10 Good

Mary

Stayed 1 night in Oct 2023

6/10 Okay

Susannah

Liked: Cleanliness, staff & service
Crazy guy in adjoining room was screaming obscenities and sounded like he was tearing up his room…no one did anything?? NOW it sounds like water is running inside our wall?? TV is broken so we cant even drown out all the noise. The attendant is on of the nicest, friendliest people and a wonderful representative of RRI and we LOVE that our dog can stay free!! Room is comfy and pretty clean….overall we just want a safe, quiet night!!
Stayed 1 night in Sep 2023

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was exceptionally friendly. The hotel had an odor to it. My room had four wasps in it. I ended up opening a window to get them to fly out. (Slightly terrifying). Normally I would’ve just requested another room but this was just for one night so I endured it. No plans to stay here again.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 28, 2023
Dear Dana, I appreciate you sharing your feedback following your stay at the Red Roof Inn Hartselle. I am glad you found our front desk staff to be exceptionally friendly, despite the pest you reported, the foul odor you described along with all the other listed hindrances. I humble apologies for any inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

LISA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk seemed to be on some mood altering substance. Check in was a very long process. The room reeked of urine! We left immediately rather than deal with the clerk again. I would not recommend this place.. ever!
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 9, 2023
Dear Lisa, Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Hartselle. The situation you described regarding the less than ideal encounter you had with our front desk clerk at check-in and the odor of the room not to your liking is truly regrettable. At Red Roof, our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Sep 1, 2023
Hello Jerry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartselle and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 14, 2023
Hi Richard,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn Hartselle. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superlative small-town hotel
This hotel absolutely exceeded my expectations. The building is a little older, but it is obviously maintained with a lot of care. The staff was super friendly and check-in was very easy. The bed was super comfortable, with very soft sheets. The whole room was astonishingly clean - I could have eaten off the floors.Overall, my stay was wonderful; I could not have had a better experience anywhere else. And that's at a budget price, too! I don't know if all Red Roof Inns are this well-kept, but I was thoroughly impressed with this one.
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 13, 2023
Hi Christina,I'm thrilled that your stay at the Red Roof Inn Hartselle exceed your expectations, especially regarding the cleanliness of your room, our friendly staff, our well maintained facilities, along with the other positive features of your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Elmer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 12, 2023
Dear Elmer,I appreciate your feedback following your recent visit at the Red Roof Inn Hartselle. It's good to read that our quite location met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Steve

Traveled with group
Disliked: Cleanliness, staff & service
Took 20 minutes to find a staff member. Rooms they sent us to were disgusting. Then staff member argued with us that the rooms were clean. Not even sheets on the bed and trash in trash cans, dead bugs on floor. Other room we booked had a big live bug sitting right in the middle of the bed. Yeah, not clean. First time in my life I left a hotel where I had reservations and went somewhere else.
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 11, 2023
Dear Steve,I appreciate you sharing your feedback following your stay at the Red Roof Inn Hartselle. I was saddened to read that your stay fell short of your expectations due to the poor housekeeping and the insects you reported. I am sorry for all the inconvenience you had during the stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Christy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I needed a quick place to stay after our power went out from the storms. Check in was a breeze. Room was clean and. Will def use again in the future if needed. Christy M
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 8, 2023
Dear Christy,I appreciate your feedback following your recent visit at the Red Roof Inn Hartselle. It's rewarding to read that our clean rooms and efficient check-in met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

8/10 Good

Ann

Traveled with family
Liked: Staff & service
Staff was friendly room was ok. Sheets were dirty/burn holes. Toilet didn’t flush using the handle
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 8, 2023
Dear Ann,Thank you for telling us about your recent visit at the Red Roof Inn Hartselle. It's good to read that our friendly staff met your needs. However, you indicated that the issue you had with flushing the toilet and the condition of your sheets were the downsides of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Regards,LintonRediresponse Specialist

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OK
Hotel a little rough, check in was great, room rough as well, door was difficult to lock & then hard to unlock which could be a big deal if you had to get out quickly. We wanted to tell them when we checked out but no one was there. Probably wouldn't stay there again.
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Aug 8, 2023
Dear Lisa,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn Hartselle. It's good to read that our great check-in process met your expectations. However, you indicated that the difficulty you had with operating the door was the hindrance of your visit. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

6/10 Okay

Chris

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
You get what you pay for.
Two things: We wish we'd have brought our own pillows and the water pressure left MUCH to be desired.
Stayed 2 nights in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 31, 2023
Hello Chris,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HARTSELLE. We appreciate your 3/5 rating. It's saddening to hear that our pillows nor water pressure weren't to your liking. Please know that we value and appreciate your business, and will take your comments into consideration in an effort to improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 18, 2023
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTSELLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on Jul 10, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Hartselle, Edgar. I am glad to read that you were pleased with our food. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Heather

Stayed 1 night in Jul 2023

2/10 Terrible

Nathan

Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 13, 2023
Hello Nathan!Thank you for rating your recent stay at Red Roof Inn Hartselle. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, quiet. Recommended
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Aug 8, 2023
Dear Irina,Thank you for telling us about your recent visit at the Red Roof Inn Hartselle. I was delighted to read that our nice, clean and quiet facility met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

4/10 Poor

Savannah

Disliked: Staff & service, room comfort
Wheelchair user made to climb stairs
Firstly I'm in a wheelchair 80% of the time. I booked with accessable room. I roll into the hotel to be put on the 2nd floor no elevator. They didn't call to tell us before we got there my only other option was to pay double to upgrade to an empty room but was almost 10& we stayed one night that king room wasn't going to be booked. Usually I get a call letting me know or they make it right nope this lady gave up the upstairs room which made for the rest of the trip(10 days total) me stuck in my chair because I've still yet to calm the fire in my lungs from the up&down stairs. There was dryer sheets in the ac to cover a foul smell. This place is no disability friendly in the least so if you're not healthy don't stay here!!!!
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on May 29, 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartselle, Savannah. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with you placed on the 2nd floor while being in a wheelchair without proper notification and the inconvenience it caused. Please accept our most sincere apologies. We will take your comments into consideration to make changes to improve our customer experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

8/10 Good

Mary

Disliked: Property conditions & facilities
The bathroom wasn’t cleaned properly there was water all over the floor and my husband had to mop it up the sink was leaking and there was burn holes in the top bedding coffee and juice needs out earlier for the people who leaves real early.
Stayed 1 night in May 2023
Response from Oshane RediResponse Specialist on May 27, 2023
Dear Mary, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTSELLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bathroom, you indicated that the sink was leaking along with the other concerns mentioned. To uphold our company's high standards, I have shared your comments with the management to have your claims investigated. Your feedback is always welcomed as it only helps us to improve our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Aubrey

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Adraine Red Roof Management on May 24, 2023
Hello Aubrey,, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartselle and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

8/10 Good

George

Traveled with family
Liked: Cleanliness, property conditions & facilities
Keys didn’t work in the first room had to move us to a different room those keys worked out fine and the orange juice machine never did work
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on May 17, 2023
Dear George,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HARTSELLE. It's great to hear that you the key card worked out fine in the second room. However, I am sorry for any inconvenience caused due to the broken key card in the first room and the broken orange juice machine you mentioned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate your 4/5 score.Thank you again for sharing your concerns. We look forward to seeing you in your future travels.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on May 11, 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. I am happy to hear that you found our hotel to be quiet prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very expensive for this level of lodging.
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on May 9, 2023
Dear Jerry,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HARTSELLE. I am sorry that your experience did not meet your expectations regarding our rates. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your concern. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nichole

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on May 8, 2023
Hello Nichole,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTSELLE and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Robert

Traveled with partner
Tv setup was sad
Stayed 1 night in Apr 2023

8/10 Good

Derik

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Well their wasn't a bfast included as listed on the site, I'd rather know that wasn't available before hand. But convenient area area and rooms where clean, quite.
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on May 4, 2023
Dear Derik,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARTSELLE. I am happy to hear that you found the area of our hotel to be convenient and our rooms to be clean and quiet. However, the situation you mentioned regarding breakfast is truly regrettable. Pertaining to breakfast, this is not a listed amenity at our location. There are restaurants close by. Your feedback is very important to us, so thank you for sharing.Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist