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Reviews of Comfort Suites DFW North/Grapevine

2.5 out of 5
Comfort Suites DFW North/Grapevine
1805 Enchanted Way, Grapevine, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
airport shuttle!
Stayed 2 nights in Apr 2024

8/10 Good

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience. The rooms are very Spacious and very comfortable. I would definitely recommend it everything is so close by shopping, food and entertainment.
Stayed 1 night in Apr 2024

10/10 Excellent

Barb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to be closer to a few more amenities.
Stayed 3 nights in Apr 2024

6/10 Okay

mark

Business traveler, Traveled with family
indifferent ... Dooley and shuttle drivers were very helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Room hadn’t been cleaned from previous guest. It took over an hour to switch rooms. The shower was broken, the air conditioning wouldn’t cool below 75. Very unhappy with my stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

The rooms were cleaned, and the staff was very accommodating
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay... No hot tub though
Stayed 2 nights in Apr 2024

10/10 Excellent

ludovico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean. Breakfast was all right.
Stayed 2 nights in Apr 2024

8/10 Good

Karen, Bowie

Stayed 1 night in Apr 2024

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!! They are doing a bit of remodeling but everything was clean and well organized.
Stayed 4 nights in Mar 2024

2/10 Terrible

Jack

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was in town for business and I booked this hotel blindly through a third party, that was a mistake. This place was disgusting. I switched rooms becasue the first one they put me in had a terrible smell. The next one did also but not as bad. There was also patches all over the walls, in every floor. Would not recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for convention. Was very close to convention center, which was very convenient. On site shuttle service was nice to use as well to go to nearby stores
Stayed 4 nights in Mar 2024

2/10 Terrible

Tammie

Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Traveled with family
Disliked: Staff & service, amenities
I stayed here for 3 nights with my 2 kids and got home today to find that I had 2 charges, one for $230 and one for $250. When I called the location they said it was a pet fee because pet hair was found in the room. We have pets at home, it is only natural for pet hair to come off our luggage and blankets. I have never had this issue at any other Comfort Suites. Prior to this issue, the stay was okay, but the breakfast needs improvement. There weren't plates available for two days of our stay, and nothing was refilled after 8am.
Response from General Manager on Mar 23, 2024
We are a pet fee hotel Our apologies about the breakfast this is my first hearing about it Please feel free to reach out to hotel if you have any questions

6/10 Okay

Margaret

Disliked: Amenities
Checking in was a little weird and frustrating. Our room was a little outdated and not as clean as other hotel rooms we have been in. The room smelled a lil musty. The AC didn't stay on it got warm at night. Shower was great.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for you feedback I will pass this along to our maintenance team

8/10 Good

David

Liked: Cleanliness
The
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for staying with us

2/10 Terrible

Heath

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for you stay

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a surprisingly nice hotel. Very pleased with my stay. Friendly, helpful staff. Good breakfast. Had a giant jet tub in my room. Room was large. Quiet. I've stayed at lots of hotels because of work. This one is a very good deal. Shuttle to the airport.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Thank you for your feedback I'm glad you enjoyed your stay Hope you come back to see us again

10/10 Excellent

Alayna

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 26, 2024
Thank you for staying with us

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was worth the vidt
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for stay with us

10/10 Excellent

Warner

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Thank you for staying with us

10/10 Excellent

JuliAnna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you So glad we were able to meet all your needs Hope to see you again soon

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m home
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for staying with us

4/10 Poor

richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for you feed back

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for staying with us hope to see you again soon

4/10 Poor

Zeki

Liked: Staff & service
Disliked: Property conditions & facilities
Hallways smell and some rooms too. Staff and location ia good.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for you feed back Hope to see you soon

10/10 Excellent

zaki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for the feed back so happy yo hear you enjoyed your stayHope to see you soon

10/10 Excellent

Ana Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for staying with us see you again soon

2/10 Terrible

ken

Booked wrong date called expida within 10 min they were zero help with changing it
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Our apologies as when you book 3rd party and prepaid front desk are not able to change anything on reservation If it was booked with choice yes at that time we can change dates or room type if needed

8/10 Good

Mark

Stayed 3 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you glad you enjoyed your stay hope to see you again soon

6/10 Okay

Lauren

Traveled with family
Disliked: Property conditions & facilities
Very outdated. Lots of “fixes” that are just patched or painted and makes it look worse. Just needs a remodel!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for your response we are starting our remodel this year

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for you stay Hope to see you again soon

6/10 Okay

Josh

Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you Hope to see you soon

2/10 Terrible

Tania, houston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was crappy, door lock didnt work, hair dryer was not working. breakfast was awful
Stayed 2 nights in Dec 2023
Response from Christopher Green on Dec 26, 2023
Thank you for taking the time to complete our online survey we appreciate your feedback. On behalf of management we would like to apologize for failing to meet your expectations. It seems like we dropped the ball on a few things during your stay and we will be following up with right departments to make the necessary changes so you and future guest will have a better experience. Thanks again. Christopher GreenFront Office Manager

6/10 Okay

Nelson

Liked: Cleanliness, property conditions & facilities
The cleaning lady didn't clean the room. I wasn't expecting "no cleaning" during my time there.
Stayed 2 nights in Dec 2023
Response from Christopher Green on Dec 26, 2023
Thank you for taking the time to complete our online survey,we appreciate your feedback. We do apologize that you were not able to get housekeeping service during your stay. We do have a sign at the front desk stating that we will do a full service clean on the third day you stayed with us. We do apologize for any inconvenience and hope you come back and see us again.

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Christopher Green on Dec 26, 2023
Thank you for taking the time to complete our online survey we appreciate your feedback. We are glad to see you enjoyed your stay and hope you come back and see us next time your in the Grapevine area!Christopher GreenFront Office Manager

2/10 Terrible

anthony, Southlake

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience do not stay there
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Thank you for stay

2/10 Terrible

anthony, Southlake

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Our apologies about your stay

4/10 Poor

AnnMarie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel shuttle had a flat tire. The seat in the shower broke and collapsed (while I was using it) and then the buttons on thr phone for 'front desk' and 'emergency' didn't work! They switched my room and the phone in the second room didn't work at all. Lastly, the business center also didn't work but the employee at the desk was able to print what I needed. The hotel is old, struggling to stay updated, and downright dirty and falling apart in some areas. The walls in my hotel room looked like someone could have easily taken a lysol wipe and cleaned whatever was smeared on them, but no one cared to. The front desk staff tried their best to help, they were the only good part of my stay.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 21, 2023
We have comp your night and you have spoke to out FOM Thank you

4/10 Poor

Wendy

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Our apologies you stay did not go as planned Hope you will give us another chance soon

6/10 Okay

Ethan

Liked: Cleanliness, staff & service
It's a Comfort in. Just like the Wafflehouse in the same parkinglot, you know what to expect. Perfectly average suite with friendly staff.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Thank you for staying with us

6/10 Okay

Otoniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was outdated, desk chair was old and torn. The pullout sofa bed mattress was dirty, it had huge stains on it. I called the front desk for extra blankets to throw over the mattress and no one ever showed up. Aside from the issues with the room, lobby was clean, breakfast was good, and liked that the hotel was minutes away from main st.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for staying with us after out housekeepers are go our front desk agent can only have you stop by desk unless it is a 2nd person here with them Also we are working on replacing all items in room

10/10 Excellent

Rueben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for you stay with us Hope to see you again soon

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For 5-6 weeks in Nov and Dec, Samaritan's Purse Operation Christmas Child VOLUNTEERS pack shoeboxes for children in foreign countries. The packing center is a few blocks from Comfort Suites DFW, It would be nice to get a discount on the hotel.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Discounts are offered but it has to be a group of ten plus rooms Also you have to book with in the deadline of the group block

10/10 Excellent

Steven E

Stayed 2 nights in Dec 2023
Response from Genaeral Manager on Dec 14, 2023
Thank you for staying with us Hope to see you again soon

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great experiece, from the front desk during check in to breakfast and finally to check out
Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Thank you I'm glad we was there for you Hope you come back to see us soon

4/10 Poor

Cortnie

Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Thank you for staying with us Happy holidays Hope we see you again soon

10/10 Excellent

Terri

Stayed 5 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Thank you for you stay Glad you enjoyed yourself Hope to see you again soon