Exterior

Reviews of Holiday Inn Dallas Market Center, an IHG Hotel

3 out of 5
Holiday Inn Dallas Market Center, an IHG Hotel
4500 Harry Hines Blvd, Dallas, TX

Reviews

7.4

Good

Rating 10 - Excellent. 452 out of 1461 reviews" "
Rating 8 - Good. 437 out of 1461 reviews" "
Rating 6 - Okay. 269 out of 1461 reviews" "
Rating 4 - Poor. 162 out of 1461 reviews" "
Rating 2 - Terrible. 141 out of 1461 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tristan

Good
Stayed 1 night in Apr 2024

2/10 Terrible

Henning, Pittsboro

Old and needs a serious overhaul
Stayed 1 night in Apr 2024
Response from Kenny on Apr 27, 2024
Dear Henning,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kenny on Apr 27, 2024
"Dear Daniel,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.

10/10 Excellent

Cam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to dart for stats game
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 25, 2024
Dear Cam, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK

6/10 Okay

juan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kenny on Apr 22, 2024
"Dear Juan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.

10/10 Excellent

Melanee, Guthrie

Traveled with group
Liked: Cleanliness, property conditions & facilities
This is a nice hotel and we had a great stay.
Stayed 3 nights in Feb 2024
Response from Kenny on Apr 22, 2024
"Dear Melanee,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing this location, and if I can be of assistance to you, please contact me directly at Holiday inn hotel.

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Front counter people were friendly and great to deal with but I would let people know when you’re under construction before.
Response from Kenny on Apr 22, 2024
"Dear Chris,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your. stayI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.

6/10 Okay

Rajendran

Liked: Cleanliness
Disliked: Amenities
Two lamps in the room would not work. Phone in the room would not work. Front desk informed. Was told it would be taken care of. It was not.
Stayed 3 nights in Apr 2024
Response from Ksmith on Apr 17, 2024
"Dear Rajendran,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our hotel.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the Holiday Inn hotel.

10/10 Excellent

Gale

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent! Rodney was a great help in assisting with a meeting that I needed to have as well as recommending dining options. Importantly, the beds were amazingly comfortable. Great price, great beds and helpful staff.
Stayed 3 nights in Apr 2024
Response from Ksmith on Apr 17, 2024
"Dear Gale,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the Holiday Inn.

8/10 Good

Kimmie, San Antonio

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner in room wasn’t all that great, and the entire hotel seemed to be under construction and the TVs in room barely worked but the bed was extremely comfortable
Stayed 2 nights in Apr 2024
Response from Ksmith on Apr 17, 2024
"Dear Kimmie,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the Holiday Inn.

2/10 Terrible

Tristan

Traveled with group
The room smelled pretty bad and we had to wait for another
Stayed 1 night in Apr 2024
Response from Ksmith on Apr 12, 2024
"Dear TristanThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 Okay

Katie

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms could really use some repairs and/or updates. Windows were filthy, curtains have holes in them, carpets worn. Bathroom needed lots of repairs.
Stayed 3 nights in Apr 2024
Response from Ksmith on Apr 12, 2024
"Dear Katie,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Ananya

Good breakfast. Location is central to everywhere in Dallas
Stayed 1 night in Apr 2024
Response from Ksmith on Apr 12, 2024
"Dear Ananya,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 Okay

John

Disliked: Property conditions & facilities
Very friendly staff, slightly misleading advertisement on Expedia
Stayed 4 nights in Apr 2024
Response from Ksmith on Apr 7, 2024
"Dear John,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Maria Y, Houston

Stayed 1 night in Mar 2024
Response from Ksmith on Apr 6, 2024
"Dear Maria,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Raijieli

Business traveler
Liked: Cleanliness, amenities
Good
Stayed 5 nights in Mar 2024
Response from Kenny on Apr 3, 2024
Dear Raijieli,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday inn.

6/10 Okay

Tissy

Traveled with family
Liked: Cleanliness
It was an okay stay .
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 28, 2024
Dear Tissy, Thank you for your rating regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your rating and welcome the opportunity to serve you again. Sincerely,Christina O.Front Desk

4/10 Poor

Gabriela

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Old building with many maintenance faults. The extractor in the restroom didn't work. Very noisy AC. The carpet has many stains. The hot water was not very hot. They did not provide safe boxes. And the neighbors were so loud, you could hear everything from the aisle.
Stayed 2 nights in Mar 2024
Response from Kenny on Mar 26, 2024
"Dear Gabriela,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

2/10 Terrible

KI

Business traveler
one of the dirtiest hotel I ever been into Also internet is very slow or not working
Stayed 4 nights in Mar 2024
Response from Kenny on Mar 26, 2024
"Dear Ki,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

6/10 Okay

Lilian, MIAMI

Business traveler, Traveled with partner
We chose this hotel because of the proximity to Dallas Market Place. The hotel is walking distance, but run down and very basic.
Stayed 2 nights in Mar 2024
Response from Kenny on Mar 22, 2024
"Dear Lilian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 Good

SM

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from dsmith85 on Mar 1, 2024
"Dear Sm,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 Good

Jesus

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from dsmith85 on Mar 1, 2024
"Dear Jesus,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older property, clean, very friendly staff.
Stayed 1 night in Feb 2024
Response from Dsmith on Feb 24, 2024
"Dear Christi,Thank you for taking the time to tell us about your experience and your kind words at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn and we are in a current renovation, and if I can be of assistance to you, please contact me directly at Holiday Inn.

2/10 Terrible

FRANK

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
NO HOT WATER. FRIDGE NOT WORKING
Stayed 3 nights in Feb 2024
Response from Dsmith on Feb 24, 2024
"Dear Frank,Thank you for choosing Holiday and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations and I would like to get your full name or room you stayed in. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities
Good service!!
Stayed 1 night in Feb 2024
Response from Dsmith on Feb 19, 2024
Dear Edgar,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Ozzie

Liked: Cleanliness, property conditions & facilities
The front desk staff was very polite and extremely professional throughout my stay. The location and price is a steal .
Stayed 5 nights in Feb 2024
Response from Dsmith on Feb 13, 2024
"Dear Ozzie,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and thank you for your survey score. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Property is run down and in need for a refresh. Area is not the best with limited dining options within walking distance.
Stayed 7 nights in Jan 2024
Response from Dsmith on Feb 3, 2024
"Dear Mark,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and we are currently going through a full renovation. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly Holiday Inn.

10/10 Excellent

Kevianno

Liked: Cleanliness, amenities, property conditions & facilities
Great superb customer service by Christina front desk manager and all of her staff behind the counter , also maids are super hospitable Helpfull. I wi definitely continue to stay here it’s safe quiet convenient spot to everything. Thank you Holiday inn Market center.
Stayed 4 nights in Oct 2023
Response from Dsmith on Feb 2, 2024
"Dear Kevianno,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and we really appreciate your feedback. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Francis

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Dsmith on Feb 1, 2024
"Dear Francis,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing [BRAND], and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 Okay

Verified traveler

Business traveler
Only 1 elevator, ac does not cool, toilets kept running
Stayed 2 nights in Jan 2024
Response from Dsmith on Jan 29, 2024
"Dear Anonymous,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and the issues you had with the A/C and if you would have alerted the front desk we could have fix those issues for you. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 Okay

Erika

Business traveler
Liked: Room comfort
Hotel is super old and smelly
Stayed 2 nights in Jan 2024
Response from Dsmith on Jan 29, 2024
"Dear Erika,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations . We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love everything about it
Stayed 3 nights in Jan 2024
Response from Dsmith on Feb 5, 2024
"Dear Jackie,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us and we really appreciate your feedback . We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 Poor

Tammy

Business traveler, Traveled with family
Disliked: Property conditions & facilities
We checked into the hotel and when entering our room, it smelled like sewer so bad that we asked to be moved. In our new room, the shower knob was broken so we could not get any hot water. They came to fix the knob the next day but the best you could get was lukewarm water. Not to mention the motel was full and they only had one elevator working out of 3. After searching reviews seems the elevators have been down for multiple years. There was no hair dryer, refrigerator, or Microwave in the room. The ice machine on our floor was broke. The iron was broken so we had to ask for it to be replaced. Needless to say, we won't be staying here again!
Stayed 4 nights in Jan 2024
Response from Dsmith on Jan 27, 2024
"Dear Tammy,Thank you for choosing Holiday inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and the issues you had with the shower and smell. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 Poor

steven naturale

Stayed 1 night in Jan 2024
Response from Dsmith on Jan 23, 2024
"Dear Steven Naturale,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Do not recommend
Room was very hot. Had thermostat set to 62 and still super warm. Very uncomfortable. Bed was ok and pillows were good. TV is very small. Only 1 elevator out of 3 working.
Stayed 1 night in Jan 2024
Response from Dsmith on Jan 22, 2024
"Dear Anonymnous,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

4/10 Poor

Kady

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is very dated. Only one working elevator. Front sliding door you have to manually open. Phone didn’t work. Heat didn’t work. Keys didn’t work. Overall just an annoying stay.
Stayed 5 nights in Jan 2024
Response from Dsmith on Jan 19, 2024
"Dear Kady,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations and having annoying stay, but we are currently in a renovation progress. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

2/10 Terrible

Joseph

Stayed 2 nights in Jan 2024
Response from Dsmith on Jan 17, 2024
"Dear Joseph,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future, but I notice you did not leave any comments.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Needs some updates. Felt a little drab but is in good proximity to market. For the price, I would probably choose a different option next time.
Stayed 2 nights in Jan 2024
Response from Dsmith on Jan 14, 2024
"Dear Maam or Sir,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.

6/10 Okay

Heather

Traveled with partner
They currently have a lot of maintenance going on, 3 of 4 elevators out of order, main bathroom out of order, front door has to be manually pushed open
Stayed 1 night in Jan 2024
Response from Dsmith on Jan 8, 2024
"Dear Ms./Mrs. Heather , Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.Sincerely,MOD

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and close to bars restaurants etc. staff were friendly. Would stay again
Stayed 1 night in Jan 2024
Response from Dsmith on Jan 8, 2024
"Dear Mr. Daniel,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and if you have any questions please contact us at the Holiday Inn hotel.

8/10 Good

Steven

Liked: Cleanliness
Disliked: Amenities
Liked the hotel was roomy, updated and the nice restaurant for breakfast. I did not like the location with hardly any restaurants nearby, as well as the exterior was outdated.
Stayed 2 nights in Dec 2023
Response from Dsmith on Jan 8, 2024
"Dear Mr. Steven,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and if you have any questions please contact us at Holiday Inn hotel.

8/10 Good

Quyen

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very outdated hotel. Wallpaper falling off the walls, shower is little crusty. Beds are clean. Customer service was good!
Stayed 2 nights in Dec 2023
Response from Dsmith on Jan 7, 2024
I have already responded to this review twice, yesterday and today.

6/10 Okay

Jonathan

Stayed 1 night in Dec 2023
Response from Dsmith on Jan 21, 2024
"Dear Jonathan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, amenities
The room was comfortable, and I liked the fact that they provided good quality dove soap because I have sensitive skin. The area was a little bit shady with many homeless people, and unfortunately there was no breakfast because it was Christmas.
Stayed 1 night in Dec 2023
Response from Dsmith on Dec 31, 2023
"Dear Mr. Dominique,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. If you have any questions please contact the Holiday Inn hotel.

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This place is convenient for Market Center or Medical Center. Bed was comfortable. Everything was reasonably clean. But the place is not in good shape. Dingy carpet, uneven floors, no decor, 2 out of 3 elevators broken. Previous flaws painted over, instead of fixed. I’m rather shocked that Holiday Inn is ok having its brand name on this place.
Stayed 1 night in Dec 2023
Response from Dsmith on Dec 24, 2023
"Dear Margaret,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the Holiday Inn hotel.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Dsmith on Dec 21, 2023
"Dear Ms./Mrs. Cindy,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please me at Holiday Inn.

2/10 Terrible

Tameka

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Dsmith on Feb 5, 2024
"Dear Tameka,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn.

8/10 Good

bernice m.

Stayed 2 nights in Dec 2023
Response from Dsmith on Dec 21, 2023
"Dear Mr./Mrs. Bernice MThank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please call the hotel directly.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dsmith on Dec 21, 2023
"Dear Mr./Mrs. Michael,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please call us directly here at the Holiday Inn.

10/10 Excellent

Paul

Liked: Cleanliness, amenities
Front sliding door was not working. Elevator still not working since the last time I was there in Sept. Also took awhile for the hot water to get hot in both sink and shower.
Stayed 2 nights in Dec 2023
Response from Dsmith on Dec 21, 2023
"Dear Mr./Mrs. Paul,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.