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Reviews of Home2 Suites by Hilton Flower Mound Dallas

3 out of 5
Home2 Suites by Hilton Flower Mound Dallas
4231 River Walk Dr, Flower Mound, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 78 out of 99 reviews" "
Rating 8 - Good. 9 out of 99 reviews" "
Rating 6 - Okay. 5 out of 99 reviews" "
Rating 4 - Poor. 5 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy, New Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room layout, clean & quiet hotel with comfortable beds. And the breakfast was very good!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jake

Stayed 1 night in Apr 2024

10/10 Excellent

TERESITA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 4 nights in Mar 2024

4/10 Poor

Monica

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

MATT, Lewisville

Traveled with pets, Traveled with family
$75 pet fee should be disclosed upfront during booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Treva

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! We had a party of five, the rooms were spacious. The breakfast had many choices and thr staff continued to replenish all the options when low or out. Pool was small but nice for our young one. The area was unique. Wish we would have been able.to explore more.
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean new property. My only negative is we had a small issue with the toilet in the evening. A maintenance personnel was not on site. However, the front desk associate was ready to move us to another room. We asked for the plunger and he immediately brought it up. Issue resolved.
Stayed 2 nights in Feb 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful. Enjoyed the breakfast every morning.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean & breakfast was great!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind. Everything felt clean and airy. The breakfast options were not very exciting. We have a hybrid car...and there were no locations for charging.
Stayed 2 nights in Jan 2024
Response from Owner on Feb 5, 2024
Lorraine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Very clean and staff kind and personable.
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Teresa, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Nela

Stayed 1 night in Jan 2024

6/10 Okay

Irene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very amiable however I asked to use the lobby and their in-House computer for a word processing project I needed for a family memorial narrative. . They said it was were in working condition and then I could print. As it turned out I could not print and the staff tried to help me but ended up losing my hour and a half cord processing narrative. They tried to apologize and said they would give me two nights free for my lodging which never happened. I know they felt horrible for losing the entire memorial narrative regarding our deceased family member that my husband and I had put in. They did allow us to go behind the desk and use their office laptop to reinvent the memorial narrative that my husband and I were working on to deliver that next day. Our room was wonderful and we enjoyed staying there very much except for the fiasco with the wood processing problem with the HOME2 in-house word processing app.
Stayed 7 nights in Jan 2024
Response from Owner on Jan 24, 2024
Irene, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We would like to sincerely apologize again for the inconvenience this caused, and we hope for the opportunity to host you again soon!

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food for breakfast was disappointing. Bad banana and two rotten oranges. Notush to offer for healthy eating.
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Thank you for taking the time to review us, Tim. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and accommodating
We stayed on the 2nd floor with a balcony overlooking the riverwalk. We only stayed one night but could have stayed a week! Full kitchen with full-sized refrigerator and dishwasher, lots of dishes and glassware, a king sized bed and a huge shower was the icing on the cake. The only downside was that our tv didn't work on live tv. Netflix worked fine. Pillows were worthless. I will bring my own next time! But that didnt keep me from sleeping! Coffee downstairs 24/7 was a bonus since my husband and I wake up long before breakfast is served. All in all, a wonderful experience.
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Dennis, Barrington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms are spacious and well appointed.
Stayed 4 nights in Dec 2023
Response from Owner on Jan 8, 2024
Dennis, thank you for the review!

10/10 Excellent

Felicia

Stayed 2 nights in Dec 2023
Response from Owner on Jan 8, 2024
Felicia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Maryadele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Jan 8, 2024
Maryadele, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Donald, Yukon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean and the staff was very friendly and eager to help. I will absolutely stay here on my next visit.
Stayed 3 nights in Dec 2023
Response from Owner on Jan 8, 2024
Donald, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas In Flower Mound
Was very impressed with the room & amenities. Although I booked a room with two beds, was ok since my daughter couldn’t make the trip. Very clean and great view out my balcony of Christmas lights.
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Mark, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was grdat. The rooms are beautiful with a full kitchen
Stayed 3 nights in Dec 2023
Response from Owner on Jan 1, 2024
Cheryl, we appreciate the kind words and awesome review!

10/10 Excellent

Ena

Stayed 1 night in Dec 2023
Response from Owner on Jan 1, 2024
Ena, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Owner on Dec 28, 2023
Karen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the area
Stayed 3 nights in Dec 2023
Response from Owner on Jan 31, 2024
Susan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on Dec 27, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jody

Liked: Cleanliness
Very loud air or water noise in bathroom, would not choose to stay there again
Stayed 2 nights in Dec 2023
Response from Owner on Dec 20, 2023
Jody, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Jody

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bathrooms are loud, air exchange or water noise?, not somewhere I would book again
Stayed 1 night in Dec 2023
Response from Owner on Dec 20, 2023
Jody, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Guy

Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Guy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Dixie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful.
Stayed 1 night in Dec 2023
Response from Owner on Dec 6, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Gregory

Traveled with family
Clean room and professional staff
Stayed 1 night in Nov 2023
Response from Owner on Dec 2, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023
Response from Owner on Nov 22, 2023
Quiet, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Payton

Stayed 1 night in Nov 2023
Response from Owner on Nov 13, 2023
Payton, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Edward

Stayed 3 nights in Oct 2023
Response from Owner on Nov 20, 2023
Edward, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Heath

Stayed 1 night in Oct 2023
Response from Owner on Nov 15, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean quiet accommodation within walking distance to river walk and restaurants.
Stayed 2 nights in Oct 2023
Response from Owner on Oct 23, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice.
Stayed 1 night in Oct 2023
Response from Owner on Oct 23, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on Oct 23, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every single thing! No dislikes at all!!!
Stayed 1 night in Oct 2023
Response from Owner on Oct 11, 2023
Jennifer, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Owner on Oct 6, 2023
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Owner on Oct 6, 2023
Thank you for taking the time to review us, Mark. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Candice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the river walk
Stayed 1 night in Sep 2023
Response from Owner on Oct 2, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Maria T

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience all the way
Stayed 2 nights in Sep 2023
Response from Owner on Oct 2, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, quiet and staff was great
Stayed 2 nights in Sep 2023
Response from Owner on Sep 27, 2023
Ann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

DONNA

Stayed 3 nights in Sep 2023
Response from Owner on Oct 16, 2023
Donna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suburban hotel
Nice comfortable hotel. Really busy on the weekends. Tasty breakfast
Stayed 3 nights in Sep 2023
Response from Owner on Sep 26, 2023
Paul, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Eun Ju

Stayed 2 nights in Sep 2023
Response from Owner on Sep 23, 2023
Eun Ju, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Owner on Sep 23, 2023
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

CAROL

Liked: Staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Sep 2023
Response from Owner on Sep 18, 2023
Carol, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.