Room, 1 King Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Quality Inn & Suites Richardson-Dallas

2.5 out of 5
Quality Inn & Suites Richardson-Dallas
2458 N Central Expy, Richardson, TX

Reviews

5.8
Rating 10 - Excellent. 112 out of 625 reviews" "
Rating 8 - Good. 120 out of 625 reviews" "
Rating 6 - Okay. 146 out of 625 reviews" "
Rating 4 - Poor. 77 out of 625 reviews" "
Rating 2 - Terrible. 170 out of 625 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Denekew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very dirty. Smoking all over the corridor. Hallway smells. It is simply bad
Stayed 5 nights in Mar 2024

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Rodrigo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay at this property again. Gave us a terrible room that when you layed on the beds your head was tilting down. Do not book there you will regret it.
Stayed 4 nights in Dec 2023

2/10 Terrible

Arshad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Colin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in total disrepair. Checked in and out in fifteen minutes.
Stayed 3 nights in Mar 2024

2/10 Terrible

Lena

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room the shower did not work, was moved the next day to a larger room. Larger room did not have a smoke detector (wiring harness was hanging from the ceiling) and the heat controls would not go above 68 which was fairly cold. When I asked for another blanket, I was given two extra think sheets. Worst stay I have had at a hotel/motel in decades.
Stayed 5 nights in Feb 2024

4/10 Poor

steevenson

Disliked: Property conditions & facilities
During my stay, toilet was not flushing, bathroom ceiling was leaking probably from bathroom water uptairs. I killed 3 bugs. The room is toom smal and no recliner.
Stayed 12 nights in Feb 2024

8/10 Good

Lucarus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

6/10 Okay

Sadie O'keefe

Traveled with family
Liked: Cleanliness, staff & service
Over all it wasnt terrible but it wasnt great. The room was acceptable, clean and functional. The rooms had a pungent smell and since we were there with others we discovered the smell seems to be in every room. The tram ran all into late hours behind the hotel and was pretty loud. However you could not hear other guests so that was good. Skip breakfast the biscuits were hard, the milk was old and the only sryup was pecan. Again over all for the price it wasnt terrible and if you can deal with the sound of the tram and dont care about breakfast go for it.
Stayed 1 night in Feb 2024

6/10 Okay

Caleb

Traveled with partner
You get what you expect
Stayed 5 nights in Feb 2024

10/10 Excellent

Elisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town
Stayed 5 nights in Jan 2024

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Feb 2024

8/10 Good

Alexander

Business traveler
Liked: Property conditions & facilities
Clean.
Stayed 1 night in Feb 2024

6/10 Okay

Alexander

Business traveler
Liked: Cleanliness
Booked online and called to ask if I could extend with them directly. Was told to do it online again. Did that, of course, no problem. The next time the tricked to do this with them directly at a much higher price. Cleaning lady is very good but couldn’t get it through to her not to clean the room every day. Had to ask that because was allergic to the chemicals they use to clean and spent a couple hours every day to air it out. I no understand that it’s not a 4 star hotel but being attentive your guests and not lying to them should be included.
Stayed 5 nights in Jan 2024

2/10 Terrible

Melanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed/ linen looked like they just remade the bed after the previous guest left. Hair on the pillow. Stains on the sheets and comforter and this was in 2 seperate rooms as i asked to move after checking in to the first room. The.second room was exactly the.same less.the hair. Needless to say I did not stay. Prepaid so was out of the money. Found better accommodations at downtown Hilton.
Stayed 3 nights in Jan 2024

2/10 Terrible

sarah

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very poorly maintained, broken and missing fridge and microwave, basically appears as false advertisement
Stayed 1 night in Jan 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Johnny

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was broken. Place was really bad. AC didn’t work in one room and heater didn’t work in the other. We switched rooms a few times and they all had something wrong. Suite is not really a suite, do don’t waste your money. Stayed for a week because there wasn’t a refund but I’ll definitely not be going back
Stayed 7 nights in Dec 2023

8/10 Good

Jenifer

Stayed 6 nights in Dec 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

sonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room everything worked well
Stayed 5 nights in Dec 2023

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Nathan

Business traveler
Stayed 3 nights in Nov 2023

6/10 Okay

Nathan

Business traveler
Stayed 7 nights in Dec 2023

6/10 Okay

Nathan

Business traveler

8/10 Good

Oscar

Liked: Cleanliness, amenities
It is accessible
Stayed 1 night in Dec 2023

6/10 Okay

Nuru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty noise toilet water is running all day shower head is broken in general unsafe hotel.
Stayed 4 nights in Dec 2023

2/10 Terrible

Jared

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom of the room I checked into hadn't been cleaned. The lighting was terrible. There were only three small LED ceiling lights for the main room and one small LED in the bathroom; no table lamps. No refrigerator in the room even though the TV credenza was designed for one. There was no hot water for the shower. I would've been taking a shower in the dark due to the bad lighting. The tub / shower fixture is outdated and yellowed with age. The breakfast area is tiny. Only one person can get food at a time. The egg and sausage patties were cold and the syrup dispenser was empty for the waffles. After staying one night of the scheduled three, I asked to check out and get a refund for the nights NOT used, but was denied, with the reason being it was booked through a third party that's not refundable. The pictures and advertising do not accurately reflect the condition of the room. Cheap hotel but not worth the price if bare minimum "hot breakfast/ clean rooms" isn't met.
Stayed 3 nights in Nov 2023

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in Nov 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Decent
Overall it was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Darena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 5 nights in Nov 2023

8/10 Good

ADENIYI

Stayed 2 nights in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay or anything about it you had trained going by about every 10 minutes other than that it was okay
Stayed 2 nights in Nov 2023

6/10 Okay

Nakia

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Evonne

Disliked: Cleanliness, amenities, property conditions & facilities
Got the key card to my room, as soon as I open the door, five roaches started scrambling throughout the room. Tub and toilet was dirty. Used condom in the sink.
Stayed 2 nights in Nov 2023

4/10 Poor

Jamire

Stayed 3 nights in Oct 2023

2/10 Terrible

Lance

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Reserved and paid for a room with two bed instead was told the only thing they had was a single king bed. Even after showing my reservation I was told there was nothing they could do and they couldn’t refund my money due that it was booked on hotels.com a third party.
Stayed 1 night in Oct 2023

8/10 Good

ADENIYI

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2023

6/10 Okay

Juan

Liked: Staff & service
Disliked: Cleanliness
Roaches all over the room
Stayed 1 night in Oct 2023

2/10 Terrible

MONICA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend a stay here
The room was dirty at entry The hallways dirty every day with needing vacuuming There was a nasty smell all over but moreover in the room They ran out of breakfast items During restocking of breakfast food they placed the bags of food once removed from box on floor twice before storing away somewhere We asked every day for the room to be swept and mopped and nothing was completed
Stayed 7 nights in Oct 2023

2/10 Terrible

Isaiah

Stayed 7 nights in Sep 2023

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean hotel
They are apparently renovating rooms but our shower was in a poor state of repair. It s fair room for a fair price so no real complaints. Room was clean and WiFi good. Breakfast simple but tasty. Cereal, yoghurt, eggs & sausage and waffles. Washing machine was broken and had a sign stating that it had been out of action for 2week. Not repaired while we were there. Staff were nice and helpful.
Stayed 8 nights in Sep 2023

10/10 Excellent

Kevita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Sasha

Traveled with group
Disliked: Cleanliness, property conditions & facilities
We haven’t booked a hotel because we thought we could just drive straight through but we were too tired and just booked one quickly would probably not stay again you get what you pay for seemed kind of old and not taken care of well and not cleaned well
Stayed 1 night in Sep 2023

6/10 Okay

Kevita

Stayed 3 nights in Sep 2023

4/10 Poor

Manuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so pleasant!
Well the t.v. Didn’t stay on the floors had soft spots, the hallways wreaked of marijuana. The water in the shower dripped on the floor when in use because the shower didn’t have proper door seals etc. The environment is not where you could relax and not worry about anything. You have to be constantly on the lookout of your environment as well as your vehicle outside.
Stayed 3 nights in Sep 2023

8/10 Good

Stan

Liked: Staff & service
The staff fixed all the issues quickly, efffiently, professionally and courteously.
Stayed 4 nights in Aug 2023

6/10 Okay

Erick

Traveled with family
Disliked: Staff & service
Poor service and extremely loud
Stayed 3 nights in Aug 2023

2/10 Terrible

varun, Houston

Business traveler
Disliked: Amenities
Expedia charge extr
Stayed 2 nights in Jul 2023