BBQ/picnic area

Reviews of Hilton Garden Inn Dallas Lewisville

3 out of 5
Hilton Garden Inn Dallas Lewisville
785 SH 121 Bypass, Lewisville, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 959 reviews" "
Rating 8 - Good. 277 out of 959 reviews" "
Rating 6 - Okay. 73 out of 959 reviews" "
Rating 4 - Poor. 43 out of 959 reviews" "
Rating 2 - Terrible. 37 out of 959 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Wendell

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water damaged walls and ceiling
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Wendell, we're genuinely sorry to hear about the issues you experienced, namely concerning the aspects of your room. Kindly be assured that providing our guests with well-kept rooms is one of our main objectives. It appears that your experience was inconsistent with our aim. We have communicated your feedback to our maintenance team to ensure all rooms meet our standards in the future. We hope to have the chance to provide you with an improved experience in the future.

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Gonzalo, it's wonderful to hear that you had a positive experience at Hilton Garden Inn Dallas Lewisville. We greatly appreciate your feedback and look forward to your next visit.

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed twice both times were excellent
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Virgil, your kind words have genuinely brightened our day at Hilton Garden Inn Dallas Lewisville. We're so delighted to know your stays with us were both excellent. We aim to make every visit as enjoyable as possible, and your positive remarks motivate us to continue doing our best. Awaiting your return for more memorable experiences.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for this lovely rating, Stephanie!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Garden Inn Dallas Lewisville. We'd like to share an even better experience with you soon.

8/10 Good

Jael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean and nice. I enjoyed my stay and I relax as well.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Jael, it's wonderful to hear that you found the Hilton Garden Inn Dallas Lewisville tranquil, pristine, and enjoyable. We appreciate your feedback and are pleased to learn that you had a relaxing stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in satisfactory condition.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Rebeca, thank you for your feedback. We're glad to know that Hilton Garden Inn Dallas Lewisville met your expectations. Please feel free to visit us again soon. We strive to exceed your expectations next time.

4/10 Poor

Cailin

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We could have had a great stay if the Hilton would keep properly functioning elevators. Only 1 of the 2 was working. We had to wait anywhere between 10-15 minutes for the elevator each time we needed it. The elevator would stop on the floor regardless if you needed to go up/down and the elevator was going up/down. There were several baseball teams staying and several business professionals so the hotel was BUSY. I was really disappointed overall because the elevator situation made it hard to do literally anything (we also have two very young kids, so the stairs from the 3rd floor down with all of the things we had with us was not feasible.) The hotel also was a furnace in the hallways, we would sweat while standing at the elevator bank. The hotel rooms were okay, we didn’t have issues there but overall just disappointed in the experience.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Cailin, we appreciate you taking the time to share your recent experience. It's disheartening to hear that inconsistencies, such as waiting times due to elevator usage, distracted from the overall enjoyment of your stay. We earnestly strive to provide prompt and efficient services for all our guests and it seems we fell short during your visit. Your comfort is paramount, therefore, we're apologetic that the temperature in the hallways didn't meet your expectations. We value your feedback and it will be used in our ongoing efforts to improve our amenities and provide an exceptional guest experience. We hope to have another chance to serve you in a seamless manner in the future.

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good looking property, good location and nice room.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Rebeca, thank you for your kind words. It's wonderful to hear that you appreciated the aesthetics, location, and room at Hilton Garden Inn Dallas Lewisville. We strive to deliver a memorable experience for our guests and it seems we succeeded in your case. Looking forward to welcoming you back in the future.

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 8, 2024
David, your feedback is important to us. We regret that your experience was less than ideal. We are committed to improving and we hope you'll consider giving us another opportunity in the future.

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Brett, we noticed your recent rating indicates that your stay was not up to expectations. We regret to hear this and would appreciate any specifics on how we could have improved as we continue working on enhancing our guest experience. Please feel free to share more details if you wish. Thank you.

6/10 Okay

TAKAO

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Takao, thank you for your recent rating on Expedia. We see that your experience was not as outstanding as we aim for, and we're eager to better understand how we might enhance your next visit. Please feel free to share any specific observations or suggestions, as your feedback is invaluable to us. We hope to have the opportunity to serve you better in the near future.

4/10 Poor

Richard

Business traveler, Traveled with partner
Liked: Property conditions & facilities
The elevators Seldom worked for the 3 days i didn't mind taking the stairs but I could see the agony in others! The staff at the counters were not friendly at all!! Ordered 90.00 worth of food from uber eats they left it downstairs because the elevators didn't work and somehow that food disappeared so I was out that Money as well
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Richard, it's disappointing to read about your recent experience. It seems you faced challenges with the elevators, much to your inconvenience. We regret how this impacted your stay and receipt of your food delivery. Equally, our team members ought to exhibit a welcoming demeanor, and we're sorry if this has not been your experience. We appreciate your comments and believe they can help us improve.

6/10 Okay

??

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

lloyd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator did not work The bathroom fixture were loose, the room was cold and would not heat up.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Lloyd, we regret to hear about the concerns you've experienced, including issues with the elevator and room temperature. We also understand there were some structural matters in the bathroom that weren't up to par. Please rest assured that we take feedback like this incredibly seriously in order to improve. We sincerely hope we have another chance to better serve you in the future.

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Okay
Elevator was broken and had to use stairs. Not the cleanest hotel. Close to restaurants, and 8 minutes from the MAC Center.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Robert, it's unfortunate to hear about your experience. We acknowledge the inconvenience you faced due to the elevator situation. We assure you our team is committed to maintaining cleanliness standards. We're glad that our location close to dining options and the MAC Center was advantageous for your stay. We hope to better meet your expectations in the future.

8/10 Good

Azadeh

Liked: Cleanliness
Some hairs in the sink and bathroom, room was clean otherwise, one elevator (of 2) was broken for entire 3 night stay. Second elevator stopped working during departure times Sunday mid morning. Breakfast additional fee and not good :( pool closed entire time (for now clear reason) and gym was fine but no water in it…many options in area I wouldn’t choose this again.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Azadeh, it's regrettable to hear of the minor imperfections you encountered during your stay, such as concerns with bathroom cleanliness and facility functionality. Hilton Garden Inn Dallas Lewisville is deeply committed to ensure a flawless guest experience. We encourage guests to reach out to our team members in real time, so issues can be addressed immediately. Your insightful feedback about our breakfast and recreational facilities will certainly influence our future improvements. Despite the hindrances, we hope to have another opportunity to showcase our commitment to service excellence.

10/10 Excellent

Lindsay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 13, 2023
Lindsay, it brings us great joy to know you had an excellent stay at the Hilton Garden Inn Dallas Lewisville! We hope to make your next visit just as wonderful.

10/10 Excellent

Kathie, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Kathie, we're thrilled to see your 5-star rating for Hilton Garden Inn Dallas Lewisville! It speaks volumes, even in the absence of a written review. We're delighted we exceeded your expectations and hope that your next stay with us will be just as enjoyable.

10/10 Excellent

Nikky, ROCKVILLE

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
Nikky, we're thrilled to see your high rating for Hilton Garden Inn Dallas Lewisville! It means the world to us that you had an excellent stay. We look forward to welcoming you back on your next visit to Dallas. Safe travels!

10/10 Excellent

Rose, Little Rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly and helpful staff and easy access to food, gas and other amenities.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 23, 2023
Rose, your wonderful feedback about your experience at Hilton Garden Inn Dallas Lewisville is greatly appreciated. We're glad to hear our check-in process was seamless and our team members were friendly and helpful. It's also fantastic to know that you found the location convenient for access to dining, fuel and other amenities. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

6/10 Okay

Anna, Benicia

Liked: Staff & service
The property needs renovation.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Anna, thank you for sharing your feedback. We take such comments seriously and understand the potential for improvement. While we're glad that you chose to stay with us, we regret to hear you found our facilities in need of upgrades. Your thoughts will be shared with the relevant team to evaluate potential changes. We hope to have the opportunity to provide a better experience in the future.

2/10 Terrible

MOTONOBU YUYA

Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Motonobu, it's unfortunate to learn that your stay didn't meet your expectations. We value your feedback and our team is working diligently to provide all our guests with an exceptional experience. We hope we have the opportunity to earn a better rating on your next stay.

10/10 Excellent

John B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing staff!!! Excellent property very
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
John, thank you for your glowing feedback! We're thrilled to hear you found the team members at Hilton Garden Inn Dallas Lewisville absolutely amazing. We're also pleased to know the overall quality of our property met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Terri L.

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Thank you for the excellent rating, Terri!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Dallas Lewisville! We look forward to hosting you again soon.

8/10 Good

Mabel, Lansing

Traveled with family
Although we didn’t get the room we requested the staff went over and above to make us comfortable.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 7, 2023
Mabel, it's delightful to hear that you felt well-taken care of by our dedicated team members at Hilton Garden Inn Dallas Lewisville, even when your preferred room wasn't available. We always aim to ensure our guests' comfort and happiness. We appreciate your understanding and look forward to welcoming you back soon.

8/10 Good

Ricky

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 20, 2023
Thank you for taking the time to leave us a 4/5 rating, Ricky!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Dallas Lewisville.

2/10 Terrible

Nancy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
We appreciate the feedback, Nancy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Savannah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the front desk were fantastic! I was greeted and checked in promptly. However the hotel itself is dated with stained carpet in the room / not overly clean. - Front of house staff 10 out of 10. Management of the hotel for cleanliness and appearance 4 out of 10. Great parking though!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 11, 2023
Savannah, it's great to hear your check-in process at Hilton Garden Inn Dallas Lewisville was smooth aided by our front desk team members. However, we acknowledge your remarks regarding the aspects of cleanliness and decor. We assure you these areas are being looked into. It's likewise comforting to know the parking met your expectations. We anticipate the chance to deliver an even more pleasurable stay in the future.

6/10 Okay

Lauren

Business traveler
Disliked: Amenities, property conditions & facilities
Was very old and rooms were in need of remodeling.
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Lauren, thank you for your feedback. It seems that you had some concerns about the aesthetics of our rooms. We constantly aim for our guest facilities to deliver comfort and efficiency, and appreciate your comments as they assist us in highlighting areas where improvements may be advantageous. We hope to have the opportunity to welcome you back for a more satisfactory stay.

10/10 Excellent

michael

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 3, 2023
Michael, it's great to hear that your experience at Hilton Garden Inn Dallas Lewisville was satisfactory. We appreciate the rating provided on Hotels.com and hope to serve you again soon. We're committed to making your next stay even more enjoyable.

6/10 Okay

Larry

Business traveler
Catchup to the times
There were no usb style connections…. Really, it’s 2023
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 24, 2023
Thanks for the feedback, Larry.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Alice Ann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 23, 2023
Alice, it's wonderful to see your positive rating for Hilton Garden Inn Dallas Lewisville. We appreciate you taking the time to share this and hope to welcome you back in the future.

10/10 Excellent

Claudia

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 22, 2023
Thanks for the outstanding rating, Claudia!We're delighted your time at Hilton Garden Inn Dallas Lewisville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Shilpa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing close by
Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 4, 2023
Shilpa, thank you for your feedback. We understand that the surrounding area may not have fulfilled your expectations in terms of proximity to various points of interest. However, the Hilton Garden Inn Dallas Lewisville offers a range of services to complement its location. We hope to have another opportunity to serve you better in the future.

8/10 Good

Shilpa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to DFW airport and had everything we needed only disadvantage was no shops within walking distance
Stayed 4 nights in Aug 2023
Response from Customer Service on Sep 2, 2023
Shilpa, it's brilliant to know you find Hilton Garden Inn Dallas Lewisville conveniently located and well-equipped for your needs. We appreciate your feedback about the nearby shopping amenities. We truly look forward to welcoming you back soon.

4/10 Poor

Hnia

Liked: Staff & service
My booking was canceled and I was not informed by Expedia until I reached the front desk. They managed to ultimately find a room but the carpet was wet and an industrial dryer was in the room. The air conditioner was leaking water and the carpet progressively became wetter during the course of my stay.
Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 1, 2023
Hnia, we regret to hear about your recent experience. It is unfortunate there were complications with your booking. Moreover, we apologize for the discomfort with the accommodation, particularly the wet carpet and the air conditioning issue. Rest assured, we constantly strive to deliver excellent comfort and service for our guests, so such instances are not reflective of our regular standards. We appreciate your feedback and assure you it will be discussed with our team members to prevent these issues in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 23, 2023
Thanks for the feedback.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Thank you for the fantastic rating, Amy!It's outstanding you had such a wonderful experience at Hilton Garden Inn Dallas Lewisville. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Brett A

Stayed 4 nights in Jul 2023
Response from Customer Service on Aug 16, 2023
Brett A, it's great to hear that you had a satisfactory experience at Hilton Garden Inn Dallas Lewisville. We do aim to please our guests, and we're glad you were satisfied. We hope we can welcome you back in the future, and look to elevate your experience from satisfying to exceptional.

4/10 Poor

Shannon

Liked: Cleanliness, property conditions & facilities
I booked this hotel because of the pool area and when we got there we saw people being told to leave the pool so I asked the front desk and they said it was under maintenance and didn’t know when it would be fixed. Never offered a discount or anything. A lot of the cable channels didn’t work and the room was so hot.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 27, 2023
Hello Shannon,We regret to hear that your stay did not meet your expectations. It's unfortunate that you were unable to use the pool due to unforeseen routine maintenance during your visit. On the other hand, we have noted your remarks concerning the cable channels and the room temperature. Rest assured that we treat each guest's feedback earnestly to improve our services.Thank you for allowing us the chance to learn and grow. We value your thoughts and hope to demonstrate our commitment to comfort and guest satisfaction during your next visit.

8/10 Good

Arthur

Stayed 3 nights in Jul 2023
Response from Customer Service on Jul 26, 2023
Thank you for sharing your thoughts with us, Arthur!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Dallas Lewisville.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Thank you for this excellent rating, Pedro!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Dallas Lewisville! We'd love to host you again someday for yet another unforgettable visit.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 15, 2023
We appreciate the feedback, Andrew.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love to come here and use the pool and just have a staycation.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
Thanks for the perfect rating, Judith!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Dallas Lewisville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Myungok

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
Thank you for sharing your perfect rating with us, Myungok!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Dallas Lewisville! We want everyone to feel right at home at Hilton Garden Inn Dallas Lewisville. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Jen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
All the staff was friendly and welcoming. Food was good, bartender was the best! Josh needs a bigger bar! Had a wonderful stay. Zero complaints The only thing I would say is I wish there were more privacy by the pool. It looks right into the Parking lot .
Stayed 3 nights in Jun 2023
Response from Customer Service on Jun 26, 2023
Thank you for sharing this wonderful review, Jen!We are very pleased to hear that you had an enjoyable experience at Hilton Garden Inn Dallas Lewisville! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

6/10 Okay

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 20, 2023
We appreciate the feedback, Cecilia.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Matt

Stayed 1 night in Jun 2023
Response from Customer Service on Jun 7, 2023
We appreciate the feedback, Matt.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 4, 2023
Thank you for the perfect rating, Jason!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Dallas Lewisville. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

nikky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Customer Service on May 31, 2023
Thank you for the great rating, Nikky!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Dallas Lewisville. We'd like to share an even better experience with you soon.