The carpet was filthy. The bathtub had a roughly 4" square dirt patch in it The furniture in the room literally looked like someone had gone to a hotel auction and bought one of every cheap style. The alram clock, which I had not touched, went off at 7:56 a.m.
The service in the bar was appalling. It took me 30 minutes just to get waited on. Four people at the bar ordered food and each sent it back because it was cold and inedible.
This hotel is far far worse than its reputation. I won't be back.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your visit to Rosewood Mansion on Turtle Creek.
We are very disappointed to hear that your guest room was not up to par, as we pride ourselves on offering exceptionally clean and high-quality accommodations. I would like to extend our sincere apologies for the delay that you experienced at Mansion Bar; while the bar is very popular and busy among our guests and locals, the experience you have described is completely unacceptable.
We would very much like to speak with you at your convenience to address your concerns. I can assure you that they are taken very seriously and have already been addressed internally. If you would please kindly contact us at your convenience, I would like to personally discuss your stay.
At Rosewood Mansion on Turtle Creek we pride ourselves on exceptional, intuitive service and exquisite accommodations, and hope to have the pleasure of welcoming you back again so that we may provide a true Rosewood experience.
Andrea Gates | Managing Director