Pool

Reviews of Super 8 by Wyndham Grapevine/DFW Airport Northwest

2.5 out of 5
Super 8 by Wyndham Grapevine/DFW Airport Northwest
250 East Highway 114, at Main Street, Grapevine, TX

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very close to downtown. Was inexpensive, but very nice.
Stayed 1 night in May 2024

10/10 Excellent

Margarita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the baseball field
Stayed 3 nights in Apr 2024
Response from Sophia CSR on May 3, 2024
Hi Margarita,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Mylinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to highway and airport without being in the middle of DFW traffic.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 3, 2024
Hi Mylinda,We're delighted to hear that you found our location convenient for accessing the highway and airport. Providing a peaceful retreat away from busy traffic while still being easily accessible is important to us. Thank you for choosing to stay with us, and we hope to welcome you back for another comfortable stay in the future!

10/10 Excellent

Kirk, Broken Arrow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff even at 1am
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Hi Krik,We're pleased to hear that our staff provided friendly service even during late hours. Ensuring a welcoming environment for our guests is our priority, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back for another pleasant stay in the future!

6/10 Okay

Rishi

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 9, 2024
Hi Rishi,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close proximity to DFW airport and Texas Motor Speedway the staff and service was great
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Dear Guest,Pleased to hear that you found our hotel conveniently located near DFW airport and Texas Motor Speedway. Providing excellent service is our priority, and we're glad to hear that our staff met your expectations. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Sheer Curtains were shredded and the hem had fallen out. The tub needed resurfacing as well. Parking lot was well lit, staff was courteous and it was quiet. Room was clean
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Hi Thomas,Thank you for bringing the condition of the sheer curtains and tub to our attention. We apologize for any inconvenience caused and will address these issues promptly. We're glad to hear that you found our parking lot well-lit, our staff courteous, and the environment quiet. Your feedback is valued, and we appreciate your acknowledgment of our clean rooms. We hope to welcome you back for an improved experience in the future.

8/10 Good

DaWaina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Percilla

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 5, 2024
Hi Percilla,Receiving a perfect 5 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

8/10 Good

Bruce

Liked: Amenities
Perfect for short stay and early morning flight fro DFW
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Hi Bruce,Thank you for sharing that our hotel was ideal for your short stay and early morning flight from DFW. Ensuring convenient accommodations for our guests is our top priority, and we're pleased to have met your needs. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Super 8 exceeded our expectations based on the negative reviews we had read. Our room on the 3rd floor was clean, had a decent sized fridge and a comfortable bed. Breakfast was so-so consisting of make your own waffles, two kids cereal options, yogurt and juice/coffee, but I was happy to get anything since we’d paid a fairly low price for a Saturday night. I’d stay again if it were the only option available, but I paid enough to want to look for better options further away in the same price range.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Hi Mike,We're pleased to hear that Super 8 exceeded your expectations and that you found your room clean and comfortable. Thank you for your feedback on the breakfast offerings; we'll continue to strive for improvement. We value your patronage and hope to have the opportunity to provide an even better experience in the future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice rooms
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Hi Thomas,Thank you for your feedback. We're glad to know you found our location convenient and our rooms comfortable. Ensuring a positive experience for our guests is our priority, and we're pleased we met your expectations. We appreciate your comments and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Nikolai

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 28, 2024
Hi Nikolai,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Amarachi

Very Good
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

8/10 Good

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and affordable place to stay. Motel close to WindstAr Casino
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Hi Luis,We're thrilled to hear that you found our motel to be a nice, clean, and affordable place to stay. Providing comfortable accommodations at a reasonable rate is our goal, and we're glad we could meet your expectations. Our proximity to Windstar Casino adds convenience to your stay, and we appreciate your positive feedback. Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Ezequiel Mata

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi Ezequiel,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was seamless. The shuttle picked us up at the airport as requested. This visit was for a very brief visit ( due to airline) but the short visit we had was pleasant!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Hi Kathryn,Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was seamless and that our shuttle service met your needs effectively. Even with your brief visit, we're glad to know that you found your stay pleasant. Your satisfaction is important to us, and we appreciate your kind feedback. Should your travels bring you back our way, we look forward to welcoming you for another enjoyable stay!

10/10 Excellent

Nancy

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 26, 2024
Hi Nancy,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Irena

Liked: Cleanliness, staff & service
I will return! Reliable and great location.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Irena,We're thrilled to hear that you had a positive experience and that you plan to return! Providing reliable service and a great location is important to us, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back on your next visit.

10/10 Excellent

stephanie

Liked: Staff & service, amenities, property conditions & facilities
The bed sheets are stained.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Stephanie,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly greeting after a very long day of travel.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 25, 2024
Hi Christine,We're delighted to hear that you received a friendly greeting after a long day of travel. Providing a warm welcome to our guests is important to us, and we're glad we could make your arrival a pleasant one. Thank you for your feedback, and we hope the rest of your stay was just as enjoyable.

2/10 Terrible

Robin

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 25, 2024
Dear Guest,We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a small odor
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Andrew,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Daryl, Laredo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
was decent, friendly staff, breakfast was meh, need water available
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 17, 2024
Hi Daryl,We're glad you found our staff friendly, but we apologize for the breakfast and water availability issues. Your feedback is valued, and we'll work on improving it. Thanks for letting us know, and we hope to welcome you back for a better experience. Let us know how we can help further!

6/10 Okay

Daryl

Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Hi Daryl,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Response from Sophia CSR on Mar 13, 2024
Hi Alejandro,Thank you for your feedback and for acknowledging our competitive pricing. We're delighted you found value in our offerings. If you have any additional comments or suggestions to share, please feel free to let us know. We're committed to providing you with an even better experience in the future. Your support is much appreciated!

10/10 Excellent

George, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was so inexpensive for the area and I sleep incredibly well...I like the fan noise.....water was HOT and I could adjust and flowed well .......quiet and good work area....Its not the Ritz but a real deal and worked well.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi George,We're thrilled to hear that you found value in your stay with us and enjoyed a comfortable night's sleep! Our team is glad that you appreciated the amenities like the fan noise, hot water, and a quiet work area. Providing affordable accommodations without compromising on quality is a priority for us. We look forward to welcoming you back for another great experience in the future!

2/10 Terrible

Olga

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the line for an 1 hour waiting for answer to get a shuttle. Nobody answered. I paid $60 for 5-minute drive for Uber. This is totally insane! Horrible experience!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Olga,Our team apologizes for the unacceptable experience you had with our shuttle service and the lengthy wait time for assistance. Your time and convenience are important to us, and we regret the inconvenience and frustration this caused. We understand your disappointment and frustration with the situation. Rest assured, we'll investigate this matter thoroughly to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience as we work to make improvements.

4/10 Poor

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 12, 2024
Hi Michele,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

10/10 Excellent

Raymond

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went quickly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 3, 2024
Hi Raymond,We appreciate your feedback and are glad to hear that our service was efficient. Our team is dedicated to providing prompt and effective solutions to our customers' needs. If there are any areas where you feel we could improve further, please don't hesitate to let us know. Thank you for choosing us!

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi James,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Safe and staff was very pleasant
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Michael,We're delighted to hear that you felt safe during your stay and that our staff provided pleasant service. Ensuring your comfort and well-being is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Watana, Winnsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price ( room,Transportation from and to DFW Airport, plus breakfast ) that a good deal.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Watana,We're glad to hear that you found our package deal to be a good value! Providing affordable accommodations, transportation, and breakfast is our goal, and we're pleased that it met your expectations. We appreciate your business and look forward to welcoming you back in the future!

8/10 Good

Adrian

Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Adrian,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

4/10 Poor

Christine, Ironwood

Liked: Staff & service
Disliked: Cleanliness
Website said free shuttle and hours… I called for pick up times and they said no shuttle service in the afternoons. I could have chose 20 other hotels with free shuttle service nearby but, I was stuck paying 25. Not happy. Then our first room smelled and had stained linen. The front desk moved us to a cleaner room.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Hi Christine,We apologize for the inconvenience regarding the discrepancy in shuttle service availability and the initial room condition. Your feedback is valuable, and we're taking steps to ensure accurate information is provided and maintain the highest standards of cleanliness. Please accept our sincere apologies for falling short of your expectations, and we appreciate your understanding as we strive to improve our services.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean. However, on the 2nd floor smells (cigarettes and skunk) awful. I'm thankful that my non-smoking room smells better and it is very clean. Suggestion, maybe put all the non-smoking rooms on the same floor or hallway, so I don’t have to walk through of hallway that smells like smoke.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Michelle,We're pleased to hear that your non-smoking room met your expectations in terms of cleanliness. We apologize for the inconvenience caused by the odor on the 2nd floor. Your suggestion to allocate all non-smoking rooms to the same floor or hallway is noted, and we'll certainly consider it for future improvements. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Excellent

Desmond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
great
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Desmond,Thank you for your positive feedback! We're glad to hear you had a great experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

Stephen

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Stephen,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, place quite and clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Hi Joseph,Thank you for your positive feedback! We're delighted to hear that you found our staff great and the place quiet and clean. Providing excellent service and a comfortable environment are our top priorities. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Phil

Business traveler
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 4, 2024
Hi Phil,We appreciate your rating and review. Receiving an astonishing 10-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Walk to your Favorite Restaurant
Not the closest Hotel to the Convention Center, but within walking Distance @ 2mi, but a 3minute walk to 6 restaurants
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Thank you for choosing our hotel and sharing your experience. We're pleased to hear our location, though not the closest to the Convention Center, was still convenient with a 3-minute walk to six restaurants. Your feedback is valuable, and we're glad you found our proximity to dining options favorable. We look forward to hosting you again and appreciate your patronage.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 21, 2024
Hi Patricia,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was clean, bed was maybe new, but poor quality, sheets & blanket were also low quality.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear you found the room clean. We apologize if the bed and linens did not meet your expectations, and we appreciate your input. Your comments are valuable, and we'll use them to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Menakshy

Stayed 3 nights in Jan 2024
Response from Sophia CSR on Mar 21, 2024
Hi Menakshy,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Isaias

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

8/10 Good

Braeden

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Braeden,We appreciate your feedback with a 4 rating. Your satisfaction is important to us, and we're dedicated to continuous improvement. If there are specific aspects that fell short of expectations, please share details so we can address them and ensure a better experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next stay.

8/10 Good

Kenneth

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Kenneth,Thank you for taking the time to provide feedback with an 8 rating. We value your input and are committed to enhancing our services. If there are specific areas where we can improve, please share details so we can better meet your expectations in the future. Your satisfaction is our priority, and we hope to exceed your expectations on your next visit.

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
My flight was cancelled at DFW so i was stranded overnight in Dallas. I checked hotels.com and found this reasonably priced hitel. The hotel is undergoing upgrades. It was very clean. The staff was wonderful. I will stay here next time im stranded
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Lauren,We're sorry to hear about your flight cancellation but glad you found our hotel in your time of need. Thank you for recognizing our cleanliness, ongoing upgrades, and the wonderful staff. We appreciate your positive feedback and look forward to welcoming you back for a comfortable stay during your next visit. Safe travels!

10/10 Excellent

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in after midnight. The staff was very friendly.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 24, 2024
Hi Jenifer,Thank you for your positive feedback! We're delighted to hear that our staff was friendly during your late check-in. Your satisfaction is important to us, and we look forward to providing you with excellent service on future visits. Thank you for choosing us for your stay!

6/10 Okay

Jennifer

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 24, 2024
Hi Jennifer,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.