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Reviews of Comfort Inn & Suites Middletown - Franklin

3 out of 5
Comfort Inn & Suites Middletown - Franklin
6575 Terhune Dr, Franklin, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 219 out of 562 reviews" "
Rating 8 - Good. 183 out of 562 reviews" "
Rating 6 - Okay. 85 out of 562 reviews" "
Rating 4 - Poor. 46 out of 562 reviews" "
Rating 2 - Terrible. 29 out of 562 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martín

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Richard H, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Richard H,We're thrilled to hear you had a pleasant stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

8/10 Good

Carlos

Liked: Staff & service
everything was ok but the people upstairs were making a lot of noise every night we stayed there I complained but they did not stopped
Stayed 4 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Carlos, Thank you for taking the time to share your feedback. We're sorry to hear about the noise issue you experienced during your stay. Please know we take your concerns seriously and we are looking into ways to better manage such situations in the future. We hope to have the opportunity to welcome you back for a more peaceful stay.Warm regards,Hotel Management

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Best week there! Thank u and your staff for you excellent hospitality!! Will stay there again
Stayed 7 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Paula,We are delighted to hear you had a wonderful stay with us! Our team appreciates your kind words and looks forward to welcoming you back in the future.

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy people hanging out around my car I wound up Leaving and not even spending the night I had paid for
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Hello Elizabeth,We take the safety and security of our guests very seriously. We recommend contacting local authorities if you ever feel unsafe in the future. Thank you for sharing your feedback with us.

6/10 Okay

Nancy, Reynoldsburg

Liked: Cleanliness, staff & service
Staff was friendly and helpful. Hotel was clean and quiet, breakfast was ok. Good choice for a short stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Nancy, Thank you for choosing our hotel for your recent stay. We appreciate your kind words about our friendly and helpful staff, as well as our clean and quiet accommodations. We're glad to hear that you found our breakfast to be satisfactory. We hope to have the opportunity to welcome you back for another short stay in the future.

10/10 Excellent

SUSAN, Lady Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Great room.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello SUSAN,Thank you for sharing your positive feedback about our room! We are delighted to hear that you enjoyed your stay with us. It was our pleasure to provide you with a great experience. We hope to welcome you back again in the future.

10/10 Excellent

Maureen

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Maureen,We sincerely appreciate your excellent rating! It was a pleasure having you as our guest and we're delighted to hear that you enjoyed your stay with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Jill,Thank you for staying with us and for taking the time to share your rating. We appreciate your business and hope you had a pleasant experience. If there is anything specific you would like to share with us regarding your stay, please feel free to reach out to our hotel directly. We value your feedback and would like to ensure that we address any issues you may have encountered.

6/10 Okay

Zoe

Stayed 3 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Zoe,Thank you for taking the time to provide your rating. We appreciate your feedback, and it is our goal to ensure our guests have a positive experience. Your satisfaction is important, and we hope to have the opportunity to welcome you back for an enhanced stay in the future.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Nov 15, 2023
Dear Daniel,Thank you for taking the time to share your feedback and for giving us a perfect 10/10 rating! We are thrilled to hear that you had an exceptional experience during your stay. Providing excellent service and a comfortable environment is our top priority, and it's rewarding to know that we met your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another outstanding stay.

2/10 Terrible

alyson

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here in the past and thought it was a decent place to stay. It was clean and staff was friendly. This time our room was filthy.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello alyson, Thank you for your previous visits and for taking the time to share your feedback. We apologize for any inconvenience caused by the cleanliness of your recent room. At our hotel, we strive to provide our guests with clean and comfortable accommodations and exceptional service. We appreciate your comments and will address this matter internally to ensure that it does not happen again in the future.

10/10 Excellent

Eudes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants around
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Eudes,Thank you for sharing your feedback with us. We appreciate your comments regarding the restaurants near our hotel. We strive to provide our guests with a comfortable stay and understand that dining options play a crucial role in their overall experience. We apologize for any inconvenience caused and will take your feedback into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Dear Nikki,We are absolutely thrilled to receive your perfect 10/10 rating for your recent stay with us! Your satisfaction is our top priority, and we're delighted to know that you had an exceptional experience. We can't wait to welcome you back for another outstanding stay in the near future.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good no frills standard room
The bed was comfortable, it was quiet in the evening and the folks running the front desk were very nice. The breakfast was typical breakfast fare but well stocked
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Heather,Thank you for sharing your experience with us. We're delighted to hear that you had a comfortable and quiet stay, and that our front desk team was welcoming. We're also glad you enjoyed the breakfast. Your feedback is important to us, and we appreciate your positive comments. We look forward to hosting you again in the future for another enjoyable stay.

6/10 Okay

Karl

Liked: Staff & service, property conditions & facilities, room comfort
We found some trash ( boxes )when we moved the chair and our last night we had noise from above, but bed was comfortable and breakfast was just ok
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Karl, Apologies for the inconveniences faced during your stay. We appreciate your positive feedback on the comfortable bed and breakfast. Rest assured, we'll address the cleanliness issue and noise disturbances to provide a better experience in the future.

10/10 Excellent

Teresa K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Teresa K,Thank you for your perfect rating! We're thrilled to hear that you had an amazing experience at our hotel. We look forward to welcoming you back.

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Breakfast was good and the pool was clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Christina,Thank you so much for your compliments on our refreshing pool. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience! We hope to welcome you again soon!

10/10 Excellent

Kim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Kim,Thank you for sharing this review, and we welcome you to visit us again anytime!.

8/10 Good

William, Frankfort

Liked: Staff & service
Good stay!
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello William,Thank you for your positive feedback! We're glad you had a great time at our hotel. We hope to welcome you back again soon!

8/10 Good

Matt

Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Dear Matt,Thank you for taking the time to rate your recent stay with us. We're pleased to see that you had a good experience, scoring us 8/10. Your feedback is important to us, and we are constantly working to make your next stay even better. We look forward to welcoming you back for an even more enjoyable stay.

10/10 Excellent

WILLIE

Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello WILLIE,Thank you so much for leaving us such a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us. We strive to provide excellent service and ensure that our guests have a comfortable and enjoyable stay. We truly appreciate your kind words and hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Melissa,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations. We hope to welcome you back soon for another outstanding experience at our hotel.

8/10 Good

Gina

Liked: Staff & service
It was ok
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hi Gina,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

6/10 Okay

Rick

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Rick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so great.
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Nancy,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints here. Would stay again.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Danny,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Lynna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Lynna,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Darrell

Traveled with partner
Liked: Cleanliness, staff & service
The manager and owner of this property are top-notch. But the property itself has limitations. The “full” breakfast is very limited. The eggs and sausages were “scary” looking. The pool is micro-sized. And housekeeping seems to not be keeping up totally. The overall experience was quite good. But I would rate it at about 80 percent.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Darrell,It means so much to have earned your business. We appreciate the feedback regarding our housekeeping and rate. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

David

Traveled with partner
Disliked: Property conditions & facilities
Section of bathroom ceiling falling down an look’s mouldy Found something crawling inside door when we opened coachroach Not sure
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello David,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Renee

Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Renee ,It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could be of any help.

10/10 Excellent

LaQuondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello LaQuondra,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Roger,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Mark,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Nicole, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quick and easy check in.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Nicole,It means so much to have earned your business. We appreciate the feedback regarding our location. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hello Samantha,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hi Martin,Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Charles

Stayed 8 nights in Aug 2023
Response from Manager on Sep 12, 2023
Hello Charles,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from GM on Aug 22, 2023
Dear Aaron,Thank you for your exceptional rating of 5/5 following your recent stay. We greatly appreciate your positive feedback.It's wonderful to know that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.We look forward to the pleasure of welcoming you back for another outstanding stay in the future.

4/10 Poor

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There is an active homeless encampment right off the edge of the parking lot. All that needs to be done to eliminate the encampment is to clear out the honeysuckle bush that has been allowed to overgrow the Comfort Inn property. The adjacent properties are clean. Comfort Inn's placement of signs exempting themselves from responsibility for items stolen from the customer's vehicle is a cop out compared to proper grounds maintenance, and Comfort Inn's lack of grounds maintenance invites theft and vandalism of customers property. Even though the motel itself is okay, i will not patronize this location again until the bushes are cleared. I am posting this same review on Google.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Charles,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our location and your comments about our parking. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Erin

Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Dear Erin,Thank you for your excellent rating! We're delighted to see that you had a wonderful stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Dear Sherry,Thank you for taking the time to rate your stay with us. We appreciate your feedback, and your satisfaction is important to us. We're glad that you had a positive experience overall. If there are any specific areas where you feel we could have improved to make your stay even better, we would love to hear from you. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

6/10 Okay

Cynthia

Stayed 1 night in Jul 2023
Response from Manager on Jul 24, 2023
Hello Cynthia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome!! Breakfast was always fresh and hot. Will definitely stay again.
Stayed 5 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Janet,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and also our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean room did have a mild musty smell, but it was across from pool so may be why.
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Dear Hazel,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found your room to be nice and clean. We apologize for any mild musty smell you experienced, which may have been influenced by the proximity to the pool.Your satisfaction is important to us, and we appreciate your understanding regarding any minor inconveniences. We will continue to strive to provide a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on your future visits.

8/10 Good

Cindy

Stayed 2 nights in Jun 2023
Response from Manager on Jul 22, 2023
Hello Cindy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Robert

Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Dear Robert,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and value your opinion. We're glad to see that overall, you had a positive experience during your stay.Thank you for choosing our hotel, and we hope to have the opportunity to serve you even better in the future.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on Jun 19, 2023
Dear Gary,Thank you for your perfect rating of 10/10! We're delighted to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing our hotel!