Ratings based on 1,477 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

confusing entrance, but close to highway

Posted Jan 30, 2017
great front desk staff. hotel was nice, clean, comfortable.
Comment from Hotel Management
Feb 1, 2017 by Joe, Hotel Management
Good Afternoon, I just wanted to send a quick note of thanks to you. We thank you for staying with us and for taking the time to write your comments. We understand the importance of these reviews and how they influence future guests. Again, thank you and we hope to see you again soon. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was nicer than expected.

Posted Jan 30, 2017
I woukd recommend this hotel. The hotel is being renovated.
Comment from Hotel Management
Feb 1, 2017 by Joe, Hotel Management
Good Afternoon Laurie, A note of thanks to you for staying with us and for your kind comments regarding your stay with us. We all look forward to you visiting us again. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
The staff was very accommodating and made my stay here very comfortable. I would recommend this hotel to my friends and family!
Comment from Hotel Management
Jan 21, 2017 by Joe, Hotel Management
Good Saturday Afternoon, I just wanted to thank you for staying with us and for taking the time to write your very nice review of the property. I will be sure to share your comments with the team. Again, thank you so very much for staying and we trust you will come back again soon. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff and location

Posted Dec 26, 2016
The staff were very helpful and accommodating. The hotel location was perfect for catching the train to the pat's game and also going into the city!
Comment from Hotel Management
Dec 28, 2016 by Joe, Hotel Management
Good Afternoon, I wanted to take a quick moment of your time to thank you for writing your review of the property. Many of our guests comment on our great location and find it very easy to get around. I trust by your comments you're Patriots fan and will be back for the AFC Championship game in a couple of weeks. We look forward to welcoming you back and it's on to the Superbowl. Sincerely, Joe Dadiego General Manager
3 out of 5
by A verified traveler from Middletown, NJ

NEEDS ONE THING

Posted Dec 21, 2016
Pros: The 3-room gym facilities.
Cons: 1. New heating system with simple thermostat adjustment for temperature and quiet blower or baseboard 2. Continental breakfast and reasonable prices.
A better heating system is all this hotel needs. We had two rooms. The heat system had a loud fan. Could not sleep with that much noise. It's possible I couldn't make it warmer because of a complicated programmable thermostat that I couldn't figure out. Worse, I couldn't get the temperature above 65. In the other, room, the temperature was OK, but the blower kept going on and off. No chance for a decent sleep. As for the facilities, I had a great workout. They have 3 large rooms for exercise with lots of equipment and free weights. Didn't have time to try, but they had a neat indoor pool and a hot tub. Very nice facility but I can't recommend because they need to install a quiet heating system with a non-programmable thermostat. The food offerings was very pricey. $7 for a cup of oatmeal. Very few people were ordering.
Comment from Hotel Management
Dec 24, 2016 by Joe, Hotel Management
Good Morning, I wanted to let you know that I have had the opportunity to read your comments regarding your recent stay with us. I also would like to apologize for the problems you encountered during your visit. I will be sharing your comments with the appropriate department heads for follow-up. It is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. Again, on behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
2 out of 5
by A verified traveler from MA

Nice Staff

Posted Dec 19, 2016
Had reservation, didn't have room. Moved to a different type of room. They did provide breakfast coupons for the inconvenience. 2nd night moved to room with king bed, no hot water for morning shower. Granted it was cold outside. Lastly, the hotel was going through renovations and there was dust everywhere. Staff was very nice and accommodating as possible due to circumstances.
Comment from Hotel Management
Dec 22, 2016 by Joe, Hotel Management
Good Morning AG, I wanted to let you know that I have read your comments regarding your recent stay with us. We appreciate the feedback as it allows us to continue to improve services throughout the hotel. The renovations are moving forward and should be completed by the first quarter of 2017. On behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
5 out of 5
by A verified traveler

Posted Dec 17, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Good Morning, I just wanted to send a quick note of thanks to your for staying with us recently. We look forward to the next opportunity to serve you. Have a safe and warm Holiday Season. Sincerely, Joe Dadiego General Manager
1 out of 5
by A verified traveler

Nightmare at the Dedham Hilton

Posted Dec 15, 2016 on Hotels
We were woken up at 8 o'clock in the morning by what sounded like jackhammering in the room above us they were doing construction on the hotel but didn't tell anybody when we got to our room The bathtub is disgusting and full of water from dripping for days . The front desk person was very rude he said we are sold out because the Patriots game so if you don't want this room will refund your money and you could just go to another hotel room I was not happy at all . it was supposed to be a memorable night it was December 12 my birthday it was the worst one of the worst days of my life I was so embarrassed.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Good Morning, I wanted to take this opportunity to apologize for all of the problems you encountered during your recent stay with us. Our goal is to ensure that all of our guests have a comfortable and relaxing stay while with us. Again, I am very sorry that this did not happen for you. I will be sharing all of your comments with the team for direct follow-up. Again, on behalf of myself and entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
5 out of 5
by A verified traveler

Great stay and value!

Posted Dec 8, 2016 on Hotels
We only stayed one night for a football game but the hotel was very pleasantly appointed with friendly staff and a comfortable room. The bar area had good food, good drinks and pleasant staff. I recommend this hotel!
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Good Afternoon, I wanted to thank you for staying with us recently and for the 5-Star review of the property. Many of our guests comment on our great location and the ease of getting in and out of Boston and to other great attractions like Gillette Stadium. I was please to read that the hotel and our services worked out well for you! I'm sure the Patriots won as well!! Again, thank you for staying with us and for taking the time to write your review. We look forward to welcoming you back again soon. Perhaps the AFC Championship Game! Sincerely, Joe Dadiego General Manager
4 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for staying with us and for your 4-Star review of the property, we hope to welcome you back again soon. Sincerely, Joe Dadiego General Manager