Villas in Defiance

"The hotel was amazing from the staff to the rooms. Great location as well. Definitely recommend this place if traveling! "

"Everything related to our stay here was great until I needed assistance with additional towels and toilet paper in our room and had to ask the gal working the front desk on the second night we were there. It was a Friday and her nametag said "Manager" which was alarming because she was extremely rude and condescending when I went up there with my 3 kids in tow. Her name is Tracy and again her nametag said "manager." When we walked away, I was visibly frustrated and my daughter noticed and spoke up, not ok that children even noticed her lack of customer service and rudeness. Literally everyone else was wonderful. Just the manager Tracy was very rude and could use some training in customer service. When I mentioned it at check out, none of the amazing staff seemed to be surprised at her behavior. Something should be done about this for sure! I wish I could do more than just write a review so nobody else has to be made to feel like an inconvenience. Thank you."

"Really nice room, good facilities, got everything I need"

"Great staff, nice rooms. Only complaint was the dog area"

"Room was very clean, housekeeping doesn't bother you if you dont want to be bothered, I like that. But when you need something they will provide it immediately. My room didnt have a remote for the TV, I called the front desk about it and 5 minutes later a guy knocked on my door with a remote. I will def stay here again!!!!! "

"Stay was excellent, room was clean and the lobby area is really nice to sit in since there's a pool and a small waterfall-like arrangement. The staff were also very helpful, by mistake I had left a personal item in my room which the staff were kind enough to mail back to me. "

"Good"

"Good"

"Great"