19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R
Reviews
6.4
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good hotel only a short taxi ride from all the sights. Staff helpful and friendly
Tim
Stayed 3 nights in Feb 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest,It gives me great pleasure to learn of your wonderful stay experience and I sincerely thank you for taking out your valuable time to share this beautiful feedback.We have a beautiful hotel which is surely incomplete without this wonderful team of mine that not only goes that extra mile but goes to any extent to ensure and churn-out happier customers every-time.We hope you will return soon and give us more opportunities to welcome you back.Warm regards,Samol ManerkerFront Office Manager
This was an absolutely shoddy hotel. The lobbynis lovely but do not let this deceive you. The rooms were disgusting and unclean. We were moved to another room but this was exactly the same absolutely disgusting. We complained to the staff and manager and they did nothing. Do not stay here.
Manjit
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay.We have noted your detailed feedback and will take it up with the concerned departments. Your feedback will help us to rectify these issues going forward.Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith. Do write in to me at fom@hoteltheroyalplaza.com should you be planning your next visit to Delhi and I shall personally ensure to carve out a memorable experience for you.Warm regards,Samol ManerkerFront Office Manager
4/10 Poor
Gursharan
Traveled with family and small children, Business traveler
We booked deluxe premium room ...but room was so conjusted nd room is so suffocated
Gursharan
Stayed 1 night in Mar 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay. Our room sizes are mentioned on all online portals for the reference of our Guests. We are sorry if you felt the rooms were too small.We look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager
10/10 Excellent
vinay, Frisco
Traveled with family
Mar 14, 2024
Liked: Staff & service, amenities
The excellent location of the property compensates for the relatively smaller room sizes. Buffet breakfast and dinner was excellent with a lot of choices and good quality of food. The hotel lobby and other areas are tastefully decorated with Italian marble, statues and ceiling paintings. The hotel is very popular - it was full. Need to improve washroom cleanliness to make it equivalent to global standards. The hotel's system did not pick up that we had paid for the dinner buffets via our Expedia reservation; however, after discussing and the hotel manager checking, it was OK. Please increase size of your storage room for guest luggage.
vinay
Stayed 5 nights in Mar 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest,At the outset I would like to begin by thanking you for choosing Hotel The Royal Plaza for your stay in Delhi and for giving us an opportunity to serve you. We appreciate you taking out your valuable time to share these most generous words of appreciation.There is no better feeling than getting to know that we have created another happy customer with an experience to cherish. Thank you for recommending us to fellow travellers.We look forward to your next visit and the joy of serving you again. Do write in to me (smanerker@thelalit.com) should you be planning your next visit it would be a pleasure to meet you in person.Warm regards,Samol ManerkerFront Office Manager
8/10 Good
Niraj
Mar 9, 2024
Niraj
Stayed 2 nights in Mar 2024
Response from Samol Manerker on Apr 21, 2024
Dear Guest,We appreciate your time to review us. We are very happy to read your rating. We would, however, like to receive details of your experience so that we may share the same with our Team.Please feel free to email me on fom@hoteltheroyalplaza.com.Warm regards,Samol ManerkerFront Office Manager
If you want access to all of Delhi’s key landmarks and don’t want to pay over the top - this is a good hotel. Sadly this is where I run out of nice things to say. The rooms are dated and dirty (there was mold in the Junior Suite that we had booked), breakfast is okay but seating is terrible and if you are in a large group I’d recommend going down early. The food for room service is overpriced and not enough value for money. I’d give this a miss.
Saumitra
Stayed 2 nights in Feb 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest, We do appreciate your taking time out to write about your stay experience with us.While my team and I are constantly striving to ensure all our guests get the best hospitality and service, I am extremely sorry to know that we fell short of your expectations during your stay.We have noted your detailed feedback and will take it up with the concerned department. Your feedback will help us to rectify these issues going forward.Your feedback is extremely important to us and I do hope you will give us a chance to restore your faith.We look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager
A stunning hotel in Delhi. An amazing entrance lobby, lovely gardens with outside dining area & pool. A very comfortable room & a great view from our 10th floor room. Friendly & helpful staff. We even got a packed breakfast to go as we were checking out for an early flight.
John
Stayed 1 night in Mar 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest, It was a pleasure to have you stay at Hotel The Royal Plaza, Delhi during your recent visit to New Delhi and we appreciate your time to review us. We are very happy to read your review.It is our endeavour that every guest who leaves the hotel, is delighted with their stay and food experience. Your feedback is a reward for the team who is always striving for perfection. Thank you for your generous praise.The team and I, look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager
Good place to stay. Helpful staff. Close to most places to visit. Only issue was the room shower floor was sloped a lot and it felt unsafe to stand and shower. We had to be extra careful in the shower.
Satish
Stayed 7 nights in Feb 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest, It was a pleasure to have you stay at Hotel The Royal Plaza, Delhi during your recent visit to New Delhi and we appreciate your time to review us. We are very happy to read your review.Also, it is our endeavour that every guest who leaves the hotel, is delighted with their stay and food experience. Your feedback is a reward for the team who is always striving for perfection. The team and I, look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager
I needed medicine and a staff member went to a pharmacy and brought it - touched my heart. The property is tastefully decorated in the Italian style. Breakfast was slways excellent. Location of the hotel is central. Rooms are a little on the small side, but other factorsmore than make upfor it. Great value for money.
vinay
Stayed 8 nights in Feb 2024
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest,Thank you for choosing to stay at Hotel The Royal Plaza, Delhi. We very much appreciate your time to post feedback of your stay.The team and I are pleased to read that you had an enjoyable stay and that you were impressed by the ambience, hospitality and the food of the hotel. Your feedback will encourage and motivate us to scale greater heights towards excellence.We hope to have you return soon and look forward to welcoming you back.Warm regards,Samol ManerkerFront Office Manager
Response from Samol Manerker, Front Office Manager on Apr 21, 2024
Dear Guest,We appreciate your time to review us. We would, however, like to receive details of your experience so that we may share the same with our Team.Please feel free to email me on fom@hoteltheroyalplaza.com.Warm regards,Samol ManerkerFront Office Manager
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear Guest, Your feedback has been discussed internally and it is very distressing for me personally to see the rating you have given us. We would request you for details of your experience so that the Team can focus on the areas highlighted. Please be assured that poor guest experience is not the norm at The Royal Plaza, Delhi. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. We will do our best to delight you, should you give us the opportunity in future.Warm regards,
10/10 Excellent
Govindarajan
Traveled with group
Jan 26, 2024
Liked: Cleanliness, staff & service, room comfort
Govindarajan
Stayed 2 nights in Jan 2024
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear Guest, Thank you for your comments. We are delighted that you enjoyed the food and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us.Looking forward to welcoming you again.Warm regards,
10/10 Excellent
MOHAN
Business traveler
Jan 11, 2024
Ambience and high rise as well as center location.
MOHAN
Stayed 2 nights in Jan 2024
Response from Samol Manerker, Front Office Manager on Jan 13, 2024
Dear Guest, Thank you for your comments. We are delighted that you enjoyed the food and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. Looking forward to welcoming you again.
The hotel property is dazzling, the restaurant is pretty good but the rooms and carpets could use an update. Overall it's a decent hotel with an exquisite lobby atmosphere.
Justin
Stayed 1 night in Dec 2023
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear Guest,Thank you for taking the time to share your comments with us, We would like to express our gratitude to you for your patronage. It is always encouraging for us to learn that our guests are satisfied with our services as this is what every one of us strives for everyday. We look forward to welcoming you back on your next visit to Delhi.Warm regards,
10/10 Excellent
NARESHKUMAR, Vaughan
Dec 22, 2023
NARESHKUMAR
Stayed 1 night in Dec 2023
Response from Samol Manerker, Front Office Manager on Jan 13, 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!
10/10 Excellent
Natasha
Dec 20, 2023
Natasha
Stayed 1 night in Dec 2023
Response from Samol Manerker, Front Office Manager on Jan 13, 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I Look forward to having an opportunity to serve you again and welcoming you back!
8/10 Good
SENA
Business traveler
Dec 19, 2023
Disliked: Amenities
Safe area. Recommend for female solo travelers. It has a very nice view with large window. But, it needs to be renovated.
SENA
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back!Warm regards,
10/10 Excellent
Varsha
Traveled with group
Dec 17, 2023
Liked: Cleanliness, staff & service
Location was amazing and the staff were great too
Varsha
Stayed 3 nights in Dec 2023
Response from Samol Manerker, Front Office Manager on Jan 13, 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!
8/10 Good
Sharon
Dec 13, 2023
Sharon
Stayed 2 nights in Dec 2023
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such feedback. Thank you for recommending us.Looking forward to having an opportunity to serve you again and welcoming you back!Warm regards,
2/10 Terrible
Samandeep
Nov 30, 2023
Samandeep
Stayed 1 night in Nov 2023
Response from Samol Manerker, Front Office Manager on Feb 11, 2024
Dear Guest,Thank you for valuable feedback. It is very unfortunate that the hotel services during this stay of yours did not reflect the quality you expected from us. As valued Guest your comfort and experience is our primary concern. I would also request you to send me some more details on your experience which would help us to look into our areas of concern and give us an opportunity to improve. We always pride on our services and regret any lapse on our part.Hoping to get an opportunity to welcoming you back on your next visit to DelhiWarm regards,
Many things are broken. The room size is a bit disappointing and not what the photos suggest. Service is wrapped in systems and is inflexible to particular individual client needs. I waited 30 minutes to get a card to my room... not great after a late night flight. The breakfast bistro was often out of cups or cutlery or the coffee machine was broken, and requests took a long time to address. Many things were broken in my room, like power switches. They try, but fall below expectations. Very disappointing 😞
Response from Samol Manerker, Front Office Manager on Jan 13, 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!
This may have been a 4-star property when it was built; however, it hasn't been maintained in decades. Furniture was falling apart, the bathroom was disgusting, toiled were stained / soiled, and complimentary breakfast was pretty bad. Pay a little extra and stay at a true 4-star property.
Goods-
Convenient location
Security is good
Good buffet
Bads-
Some of their staff members are highly unprofessional. Their behaviour is dependent on the elitism of the customer.
There is no concept of queue on the reception desk. Receptionist can entertain other customers without resolving one customer’s issues.
I recently stayed at Royal Plaza for 3 nights from October 22-25th. I checked in at midnight and found room was not done properly. I was very disappointed and went off to sleep as I had travelled all day.
Next day I spoke to Shubhi manager on duty about my dissatisfaction. She quickly called house keeping manager Sachin and moved me into Maharaja suite. They both were so professional and took care of me in minutes. My bags were shifted into suite. They checked on my stay till I left for flight to USA. I thanked them for making my stay so comfortable. I loved the Roman Garden with so many beautiful statues. I would recommend to anyone who is planning on staying in Delhi CP area.
Internet with 24 hour access for two devices meant I lost service and had to call 5 times over 3 days. Waste of time. Many, many hotels grant a log-on ID/PW for entire stay and it is provided at check-in. This is cumbersome and the only real problem that could improve the hotel. Drinking water in SPA/Gym is city water, not bottled water and 3 days of diarreha wasn't pleasant. Only bottled water should be in the GYM. Breakfast was excellent but mainly Indian food, which was very good.
Marty
Stayed 1 night in Sep 2023
6/10 Okay
SRINIVAS
Business traveler
Sep 1, 2023
Liked: Staff & service
Old property does not have the expected level of ambiance. Room was very small and furniture also very very old. not up to expectation. Very strict guest rules
The hotel is close to the centre and most attractions, and also close to metro stations. I stayed here two nights. The room was clean and well presented. The staff was very helpful at helping me with my requests. Overall I enjoyed my stay and would recommend.
The place is good, however the tv was only available the first few days, thereafter has been off. This was the only setback which I experienced this time around
The proper was beautiful and the staff was amazing. The only downside was the Wi-Fi connection. They said 2 devices can be connected. However it was extremely slow or almost non existent the moment more than one device was connected.
Room size is toooo small
Mattress conduit hopeless
No fridge in room
Zero value for money
Manoj.
Stayed 1 night in Mar 2023
Response from Chetan Kapoor - Deputy General Manager on Mar 20, 2023
Dear Guest,Greetings From Hotel The Royal Plaza!Thank you for taking time out and sharing your valuable feedback with us.Please accept our sincere apologies for the inconvenience caused to you during your recent stay.We do have "Royal Junior Suites" available to choose from in our room inventory which are bigger and spacious to cater your needs during your next visit.All your recommendations are duly noted and you shall definitely feel the difference in your next visit.Thank you once again for sharing your valuable feedback with us.Looking forward to welcoming you again soon.Warm Regards Chetan Kapoor Deputy General Manager
4/10 Poor
Verified traveler
Business traveler
Mar 8, 2023
Liked: Cleanliness
The hotel room was dated but clean. It has a microbrewery at the restaurant. Wifi was not working and only allowed two devices to be connected. Every spending has to be settled separately and mostly by cash. Cups in the room were dirty. It was not worth the room rate.
Verified traveler
Stayed 2 nights in Feb 2023
Response from Chetan Kapoor - Deputy General Manager on Mar 20, 2023
Dear Guest,Greetings From Hotel The Royal Plaza!Thank you for taking time out and sharing your feedback with us.Please accept our sincere apology for the inconvenience caused to you during your recent stay.Your recommendation is duly noted and you shall definitely feel the difference in your next visit.Thank you once again for sharing your valuable feedback with us.Looking forward to welcoming you again soon.Warm Regards Chetan Kapoor Deputy General Manager
Response from Chetan Kapoor - Deputy General Manager on Mar 20, 2023
Dear Guest,Greetings From Hotel The Royal Plaza!Thank you for taking time out and sharing your feedback with us.Please accept our sincere apologies for the inconvenience caused to you during your recent stay.Your recommendation is duly noted and you shall definitely feel the difference in your next visit.Thank you once again for sharing your valuable feedback with us.Looking forward to welcoming you again soon.Warm Regards Chetan Kapoor Deputy General Manager