Staff and Amenities are meh
Posted Jul 16, 2016
The staff was strange. Upon check-in, the front desk woman was somewhat rude or standoffish, and the front desk man for the night shift did not seem appropriately informed. When I reported to him that the hot tub did not work, he suggested that people might be pushing the big red STOP button (which shuts down the hot tub) to stop the jets, as opposed to the big red button that actually stops the jets. Why they both are big red buttons is a mystery. He did not know how to restart the hot tub, and made no effort to find out. When I worked in the hotel, we would do everything to make sure our guests were comfortable, and we could always contact a manager to find out what we didn't know. The hot tub was the reason we stayed in this hotel, so I was duly disappointed. The breakfast was nice, and the rooms were nice. The elliptical in the workout room was terrible. It was at a high resistance that I couldn't change (old or broken?). The halls were clean. The room was not as quiet as I'd hoped, as I could hear the people above clomping around. Overall, I was disappointed.