Ratings based on 189 Verified Reviews
They paid and stayed. We double-checked.
2.5 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Aurora, Co
...mehPosted Feb 6, 2016
There was a blizzard in Colorado February 4th 2016, I was without heat for 5hrs!. A lady at the front desk asked "was my room cold" which I thought was a ridiculous question being that it was about 11 degrees with 8" of snow. The room smelled of Urine (⊙＿⊙)... I couldn't febreeze enough! I went to renew my room which I booked with Expedia, and Staff misinformed me and gave totally different info... I ended up rebooking through Expedia.
for Everyoneby A verified traveler from Kansas
Posted Jan 17, 2016
Good for groups eating in the room and using the meeting rooms for events or trainings with low price.
by A verified traveler from San Diego
unsatisfactoryPosted Nov 3, 2015
Staff was dressed in pajamas to greet guests. Had to bring towels down to front desk to get new ones. Breakfast was a joke and consisted of oatmeal bars and prepackaged muffins only. Shady people loitering outside most of my three night stay. Smoke creeped into my non-smoking room from other rooms.
by A verified traveler from ca
Terrible receptionist at 20min before 15pm checkinPosted Oct 19, 2015
I was there 20 min before 15:00pm and told non of the room is ready. She also told me she is too busy right now She walk back to the office. All I could hear until 15:00 was her chatting and laughing noise. I was so dissatisfied for service they provide
for Familiesby Marie
Colorado family tripPosted Oct 13, 2015 on Hotels
I want to thank the hotel reservationist that signed us in on our first and second night, it was the same person and she did an awesome job of helping us in finding a room that did not smell like smoke and getting me an ironing board ( a new one in wrapping) because the day shift new about my request in the morning but nothing was done in locating me an ironing board but when the night shift reservationist came on she got the job done!!!!!!!!!!!!! Thank you. I also want to praise the beds! They were comfortable and we all received a good nights sleep.
for Business Travelersby Justin
Military DrillPosted Sep 15, 2015 on Orbitz
I received a room at first that looked as though room service had been half way cleaned. But I brought it to the attention of the staff and was bumped up to a different room that would normally be at a higher price. I wasn't too impressed with the first room, but the way the staff handled it was outstanding. I'll be coming back.
by A verified traveler
Be careful in the parking lot and check bathroom.Posted Sep 9, 2015
Pros: The price was reasonable and the room spacious. The kitchenette is a bonus for long stays.
Cons: Better quality, better fitting sheets. Thorough cleaning. I'm not sure what they can do about the folks in the parking lot at odd hours.
Location: The airport was about 15 minutes away.
Upon arrival, I was greeted by paramedics and police. People were sitting on curbs between cars, and a couple of folks were looking through dumpsters. I assumed the activity was because of a potential fire hazard, but it was in fact because of unruly guests. I appreciated that the staff called for help in this situation, and it is unfortunate that it affects the first impression of the visitor. At check in and check out I was treated politely; the appearance of the staff is not as professional as I was expecting, based on the multiple visible body tats and piercings, but the folks were very helpful and courteous. The room appeared clean at first glance, although the smell of lingering cooking and smoke in this nonsmoking room were noticeable. In the bathroom, however, there was hair in the sink and the tub, so either the cleaning people are shedding, the drains were malfunctioning, the rags were improperly washed, or the cleaning job was less than thorough. The single fitted sheet on the bed was thin and worn and I could see the mattress through it; the flat sheet overlying it was similarly worn and less than white. In the parking lot at 5 a.m. the next morning were two people working their way through cars; as I approached my car, they ducked down between two vehicles. Less than comforting...
for Familiesby Patricia from Lake Mary FL
NEVER PREPAY!!!Posted Sep 8, 2015 on Hotels
It was horrible. Apparently most of the clientele are there for a long time. There was no mattress pad on the mattress ("we are short on them"). The staff said if I wanted more towels, I had to bring the dirty ones to the desk. There was not even a coffee pot in the room. When I asked for one with some dishes, the staff at the desk gave me a heavy bin with stuff to carry to my room. Two days into the visit, a mattress pad showed up in our room with a note saying there was no maid service. If I hadn't prepaid, I would have left immediately. I wouldn't recommend this place to my worst enemy
by A verified traveler from b
OverbookedPosted Sep 7, 2015
My room wasn't ready at checkin. After returning an hour later, the computers were down and they couldn't check anyone in. After return an hour after that, they gave me a key. I went to my room and there was a guest in it. They gave me another key to another room and another guest there too. So, I sat in the lobby with my sick 2 year old until 9 pm, when they finally sorted things out. I was 6 hours total without my room. I asked for reimbursement and they refused saying it wasn't their fault. I called Expedia and they contacted the hotel. I finally got reimbursed for one night. Did I mention that it was raining and I had a sick 2 year old? Also, the room was dirty and it was so noisy at the hotel. Horrible experience.
for Business Travelersby Dion from Vancouver Washington
Smokey roomPosted Aug 27, 2015 on Hotels
When I got to my room it smelled heavily of smoke. I informed the front desk the next morning and all they said was that they would have to ask the maid about it. They did come to smell for themselves, and said it smelled awful which I agreed. They did not offer me another room or a discount for the bad experience. The way they treated me was if I had done it.