Ratings based on 297 Verified Reviews

2.5 out of 5
29% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Unclean

Posted Apr 26, 2017
The hotel itself was very unclean. We had used washcloths in the shower, dirty bedcovers, trash in the halls & in the elevators. The parking lot had many spaces that had broken auto glass scattered from what I could only assume was from previous cars being broken into. I did not feel comfortable with our car outside. Luckily we were able to move it so we could see it from our room. There is very little insulation so you hear every little noise and step in the halls, rooms nearby and above.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 23, 2017
Nice hotel. Very accommodating staff. Fast and easy check in.
Comment from Hotel Management
Apr 24, 2017 by General Manager , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Denver - Aurora North. We are glad you had a comfortable stay and liked the service provided by our staff. Thanks for the feedback, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 22, 2017
Nasty rooms nasty hallways the place is just nasty
Comment from Hotel Management
Apr 24, 2017 by General Manager , Hotel Management
Please accept our apologies for failing to provide the level of cleanliness that you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations so I am so sorry that we fell short of your expectations. Our first priority is to provide each guest an experience that is as perfect as possible, and we sincerely hope that we will have another chance to prove it to you. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 20, 2017
dirty customer service is poor smells like weed the front desk name Asia bad service
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler from Milwaukee

Hotel is dilapidated

Posted Apr 12, 2017
Staff is nice but we actually thought that maybe the room was supposed to be out of service but apparently not. Had to plunge the toilet with each use and the shower be use of water back up
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Jeff, thank you for sharing your candid feedback. Although you liked our staff, we apologize for the maintenance issues you encountered in your room and for the inconvenience it caused. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards, and we regret falling short. I hope we have the opportunity to make a much better impression on a future stay. Sincerely, General Manager
1 out of 5
by A verified traveler from Aurora North

Can't believe I actually had to pay for that.

Posted Apr 2, 2017
Pros: The staff.
Cons: Everything (except staff). I can't believe Expedia has this listed as an option. I feel cheated/scammed!
Location: Nothing really nearby, though the drive to Denver isn't far, it's a good freeway and you get a chance to explore
Staff was great!. She was extremely nice, not only in helping me, but in helping the couple before me (as it seemed there was some issue). She spoke very respectfully throughout the whole thing. The actual facility was run-down, trash, horrible (sorry for such harsh words, but that's how to accurately describe it. And I'm a bit disappointed that Expedia actually had it as an option. I feel a bit scammed. 1) The lobby floors were dirty and there was a bucket of animal toys near the front counter. There was a sign on the counter explaining the dirty trash left around and stated that you would be asked to leave if you left trash around. I didn't get it at first...then I walked toward my room and... 2) Hallways leading up to the room were extremely filthy. Shredded paper towels were all along the sides of the hallway floors 3) I entered my room and I was immediately hit with a strong odor that reminded me of Top Ramen noodles, but it was just gross and overwhelming! 4) The bedsheets had a bloodlet or some weird stains, the cabinet drawer was broken. There were some crumbs in the microwave, there was something on the carpet (white, crumb-like, etc). The kitchen seats were FILTHY! 5) The bathroom did not have a towel rack. The blow dryer was full of dirt/dust. The frame on the left wall was splattered with possibly toothpaste residue. The sink had some visible hairballs that slightly clogged the drain. Etc Etc
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Thank you for your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable room at an affordable price so guests will want to come back again. The cleanliness of our property and room condition you describe is unacceptable and not at all representative of our quality standards. We have discussed your concern with my management to reiterate the importance of impeccable customer service and give attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
2 out of 5
by A verified traveler from Aurora, CO

Hotel is ok. Stayed there 3/10/17- 3/12/17.

Posted Mar 13, 2017
Checkin was ok. Karen is nice. I went to my room to see where it was & then left. When I got back later that night I noticed hair was in the bathroom sink from a man shaving, & when I pulled back the sheets it looked like someone just got out the bed. I went downstairs & asked for new sheets. Karen asked if I just checked in today. I told her yes & she said well they should be clean. I shook my head no & she went & got me some cleans sheets. I told her there was hair in the sink too & she said she apologizes about that. I changed the sheets & took them back to Karen, I also took a picture of the hair in the sink & showed her. She said she believed me & apologized again. The room itself was ok. The walls of the shower are beginning to mold, but whatever. Everything was fine until the morning I was getting ready to check out. I went to my car (parked in the back) to put some things in there, & when I get back to the door the key isnt working so I'm locked out. I went to another door & it was locked too. So I started knocking on the door & no one came. It was near the check in area of the hotel so Samantha should have heard me knock the first time if she was at the desk. But no one came so I started knocking continuously & then Samantha came & opened the door. Instead of asking me if I was okay or telling me she would get me a new key , the first thing she says is, "I need you not to knock on the door, guest are still sleep....there's other doors." Rude & unprofessional
2 out of 5
Recommended
for Everyone
by A verified traveler

Close to home

Posted Mar 11, 2017
The 5 days we were here the hallways were never vacuumed. The upkeep was neglected. the other residents didn't know how to use a trash can.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Feb 26, 2017
The room was very clean and modernized. I appreciated the cleanliness of the utensils and cookware.
Comment from Hotel Management
Mar 9, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read you valued the cleanliness and style of your room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified traveler from morgan, utah

Posted Feb 22, 2017
Room was not well maintained. Smoke alsrm beeping. Bathroom fan not attached to ceiling.
Comment from Hotel Management
Mar 9, 2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room was not the best during your stay. Our staff have addressed the issues and we will do a much better job maintaining our rooms. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.