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Reviews of Daxton Hotel

4 out of 5
Daxton Hotel
298 S Old Woodward Ave, Birmingham, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 320 reviews" "
Rating 8 - Good. 28 out of 320 reviews" "
Rating 6 - Okay. 19 out of 320 reviews" "
Rating 4 - Poor. 8 out of 320 reviews" "
Rating 2 - Terrible. 9 out of 320 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife and I stayed here in April 2024 on a Saturday night to celebrate our 30 plus year wedding anniversary. Checking in was a mess. Could not understand our checking host and had to ask her multiple times to repeat herself. We were asked to sign a conditional agreement about smoking and one about the property being a pet friendly hotel. I have no problem with this. However, I was not allowed to read the disclosure. What was I agreeing to? We left for the night for some off property entertainment. Upon our return we could barely get through the front lobby due to the very active night life party scene. If you are looking for a very loud party hotel this is the place. If fact, the room next to us entertained multiple guests until 5:00 AM in the morning. Unfortunately, this is not what we were looking for on a get away weekend. For us, we will not return. Too many things not did not connect and at $500.00 a night our expectations were not met.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear John,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues during check-in as well as for any concerns about noise. This does not represent the relaxing experience we aim to provide, and we'll look into your comments further. If you're in the area again, we'd appreciate the chance to provide you with a more positive visit.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Robert,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at Daxton Hotel, and we look forward to your next visit. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Flo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that the walls are thin. We could hear the woman talking all night from the suite next door.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Flo,Thank you for choosing Daxton Hotel and for sharing your kind five-star review. While we are sorry you had a concern with a neighboring guest, we are thrilled you enjoyed your stay otherwise. Please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back again soon.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Colin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun location for hanging out and dining.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Colin,Thank you for choosing Daxton Hotel! We're glad you had fun, and we look forward to your next visit.Sincerely,Autumn GriffithGeneral Manager

8/10 Good

Andrea

Stayed 3 nights in Apr 2024

8/10 Good

Scott

Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Vickie,Thank you so much for choosing to stay with us at Daxton Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024

10/10 Excellent

Kurtrel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant rooms perfect area
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Kurtrel,We're delighted you enjoyed your stay at Daxton Hotel! It's great to know that our convenient location and elegant rooms impressed you. Please come see us again the next time you're in the area.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just very nice
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Jamie, At Daxton Hotel, your comfort is our pleasure. Thank you so much for being our guest and for taking the time to leave a review. It was wonderful serving you, and we hope your five-star rating means you plan to join us again for another great stay in the future. Sincerely,Autumn GriffithGeneral Manager

8/10 Good

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of my room location. I didn't like that my lights were on a timer & kept going off while I was reading & studying material.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Edna,Thank you for choosing Daxton Hotel, and we're happy to hear that you found your room conveniently located. Your feedback regarding the lights on a timer is also appreciated, and we will look into enhancements to ensure that our guests have a more comfortable stay, especially when it comes to reading and studying. It was a pleasure to have you as our guest, and we look forward to welcoming you back and providing an experience that offers even more convenience.Sincerely,Autumn GriffithGeneral Manager

2/10 Terrible

Maria

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Not a family friendly hotel. Guests with children get kicked out from the lobby because it gets converted to bar area. No place hot hotel guests with children under 21 in hotel lobby. Most ridiculous thing I have ever heard. Will never stay here again unless there is space for guests in a lab by to sit down after 7pm when you are paying 400/500 per night.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Maria,Thank you for your review. We regret to learn of your disappointment and apologize for any inconvenience caused by our policies. Your feedback will be shared with our internal team for further consideration, as we are always seeking ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Birmingham.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
the staff is lovely.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Jane,We're glad you found our team lovely during your visit. Our team is committed to ensuring that every aspect of your experience lives up to your expectations. We look forward to welcoming you back to Daxton Hotel for another five-star stay.Sincerely,Autumn GriffithGeneral Manager

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful atmosphere, clean room but bad check in due to excessive activity at hotel entrance. Poor heating in the room. Temp never went above 71 degrees.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Ronald,Thank you for taking the time to let us know about your recent experience. We are glad you enjoyed our friendly atmosphere and clean accommodations; however, we apologize for any issues with check-in or the room temperature. Our maintenance and front desk teams will be made aware of your concerns so we may correct any problems before next time. Thank you for your review, and we hope you will consider a return visit the next time you are in the area.Sincerely,Autumn GriffithGeneral Manager

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying at the Daxton and we will be back. We loved the little pantry they had on our floor.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Courtney,It was such a pleasure to welcome you to Daxton Hotel! We're thrilled you thoroughly enjoyed your stay, and we appreciate you spotlighting our thoughtful amenities. Thank you for your great review and perfect rating, and we look forward to your return! Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

ALONA

Liked: Cleanliness, property conditions & facilities
Love this place
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Alona,Thank you for your enthusiastic feedback! It was a delight to have you as our guest at Daxton Hotel, and we look forward to continuing to provide you with experiences that keep you coming back. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Adam

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredible
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Adam,It is our goal to reflect caring and helpful hospitality in every interaction, and it sounds like our team succeeded! Your positive feedback will ensure we keep up the great work at Daxton Hotel. Thank you for being our guest, and we look forward to hosting you again someday. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Donald, LAKE ORION

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from the area and wanted to check out this new hotel. The art work around the property and in the rooms is impressive. There is also a pantry on every floor that is stocked with complimentary pop, water and various snacks. It is a classy establishment and we look forward to returning.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Donald,Thank you for choosing to stay at Daxton Hotel! We're delighted you were impressed with our thoughtfully curated artwork. It's also great that you appreciated the convenience of the pantry on each floor. Your desire to return is the best compliment we could receive, and we can't wait to welcome you back for another enjoyable visit. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Adrian

Stayed 2 nights in Dec 2023

6/10 Okay

lirija

Traveled with partner
Disliked: Amenities
It was a clean room 311, but the worst mattress and pillow I’ve ever slept in!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Lirija,Thank you for choosing to stay with us. It is great to hear that your room was clean. We apologize for the comfort issue you describe with the beds, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We sincerely hope that this aspect of your visit will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Sincerely,Autumn GriffithGeneral Manager

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service, amenities
First impressions are important. Entry to hotel was filthy, valet was spitting on sidewalk, cigarette butts every where. As a guest I expect to be able to get to the bar for a cocktail but that was not possible due to the number of people. Are you a hotel or a nightclub? Lastly, I was woken up at 1:00am due to an after party in a near room.
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Stephen,While we appreciate you being our guest, we're sincerely sorry you were disappointed with your stay. We agree that first impressions are important, so we regret to hear that we missed the mark. The delivery and hospitality of our service are taken seriously, and we will share your comments with the respective teams to ensure our high standards of quality experience are upheld. Take care, and we hope you consider returning for a much-improved visit. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new Hotel for Birmingham
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear John,Thank you for your excellent review! We're thrilled that Daxton Hotel met your expectations. It's always our goal to provide a memorable and refined luxury experience, and we look forward to welcoming you back again!Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Meliza, Manhattan Beach

Stayed 2 nights in Dec 2023

10/10 Excellent

Erin, Grand Rapids

Stayed 1 night in Dec 2023

10/10 Excellent

june

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great snack pantry!! Beautiful art and architectural design!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Stephanie,Thank you so much for choosing to stay with us at Daxton Hotel. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. It's great to read you enjoyed our lovely accommodations. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Autumn GriffithGeneral Manager

6/10 Okay

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay but left a very expensive dress shirt behind in the closet. When I called in, was told that it was not returned to the front desk, and that housekeeping did not find anything. Someone’s boyfriend or husband is wearing a beautiful Hugo Boss shirt.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and newer hotel. Not the least expensive option but the best hotel in the area.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Michael,Thank you so much for choosing to stay with us at Daxton Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. We'd love to read more about what made it so great! The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel and experience
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Dear Valued Guest, It was such a pleasure to have you as our guest recently! We're thrilled you had an enjoyable experience, and we appreciate you giving us a perfect rating. Thank you for your review, and we hope you return soon.Sincerely,Autumn GriffithGeneral Manager

4/10 Poor

Orhan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Tyrone, ATLANTA

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the happening spot in town.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Tyrone,There is no better spot in town to stay at than Daxton Hotel. We love to see that you discovered this. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Ronald

Stayed 3 nights in Nov 2023

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, room comfort
When we arrived, there was a huge wedding celebration going on. We were afraid that we’d get no sleep! They have great sound proofed rooms. We had a great night’s sleep. Great location. Good hotel!
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Susan, Thank you for choosing the Daxton Hotel and taking the time to share your experience. We're delighted to hear that, despite your initial concerns about the wedding celebration, our soundproofed rooms provided you with a peaceful and restful night. It’s wonderful to know that our location contributed positively to your stay as well. At the Daxton Hotel, we are committed to refining and redefining luxury hospitality, and your feedback is a valuable part of this mission. We look forward to welcoming you back for another great experience.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dexton hotel is amazing room is fantastic!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Jeff,Thank you for sharing your comments with us. We are thrilled to know that you enjoyed your visit and appreciated our fantastic accommodations. It was a pleasure serving you, and we hope to see you again soon! Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around!
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Ashleigh,It was truly a pleasure having you as our guest at Daxton Hotel, and we appreciate the five-star rating. We hope you had the chance to enjoy a delicious meal at Madam or try one of our tasty drinks at our popular Geode Bar. Nothing would make us happier than serving you again the next time you are in Birmingham. Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing short from perfect
Incredible stay! Details and size of room were phenomenal. Close to everything! Highly recommend
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Carlos,Thank you for choosing to stay with us at Daxton Hotel. We are honored to have received your five-star rating and your kind words on our accommodations and convenient location are very much appreciated. We hope to see you again soon.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Ken

Traveled with family
Liked: Staff & service, property conditions & facilities
Very comfortable stay.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Ken,Thank you for your five-star review of Daxton Hotel. We're thrilled to hear your stay was comfortable. Our team strives to provide an exceptional experience, and your satisfaction is what we aim for. We look forward to welcoming you back for another excellent stay!Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Lisa Jones

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and superb service.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Ms. Jones,Thank you for your compliments on our beautiful property and amazing service. We're glad you enjoyed your visit, and we invite you to stay with us again should you be back in the area.Sincerely,Autumn GriffithGeneral Manager

2/10 Terrible

kimberly

Liked: Cleanliness
Disliked: Staff & service
Valet is a clown show! Recked my car on the first day and lost my keys on the second! No kidding !! I had to take an Uber to my event to get there on time because they couldn’t find the keys to my vehicle. The uber driver said that every time he has to pick someone up at that hotel he worries for his own safety due to their chaos and recklessness.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Kimberly,We're distressed to hear about your experience. Please accept our apologies for any issues with the valet parking. We encourage you to reach out to us offline for additional assistance, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Autumn GriffithGeneral Manager

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Margaret

Traveled with group, Traveled with family
Liked: Amenities
The value for cost not worth the cost. Had to ask several times for new towels, fix mimi frig, change sheets and nothing was attended to during my stay. Bell captain and parking attendants very professional and helpful. Facility and location has a valet parking problem that is a safety hazard. Needs to be fixed!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Margaret,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the professional service of our bell captain and parking attendants. However, we're sorry you were disappointed with aspects of your stay. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Please know that the safety of our guests is a top priority for our staff. Should you wish to discuss your concerns, please reach out to us offline as we may assist you. Given another opportunity, we hope we could host you for the visit you expected.Sincerely,Autumn GriffithGeneral Manager

8/10 Good

James L.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Lobby area was noisy in the evenings, as the popular bar overflowed into the front desk activity
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 20, 2023
Dear James,Thank you for your review! It's great to hear you found our hotel to be very nice. While the bar is a lively gathering spot, we understand the overflow can create an excitable atmosphere in the lobby during the evenings. We appreciate the feedback and will look into effective ways to balance the energy levels. We are looking forward to hosting you again at Daxton Hotel!Sincerely,Autumn GriffithGeneral Manager