I reserved a room with 2 beds. Upon check in we were given a handicapped room to have 2 beds. That was ok until we got to room and saw that the shower sprayer only was 2 feet tall. High enough for someone sitting on a shower bench, or in a wheel chair. When I requested another room I was told " we have a large hockey team here and have no other rooms".
So I thought we were stuck with this room.
At 10 p.m. I went to take a bath, and after running hot water for ten minutes I had none. I called front desk, who called engineering. They arrived at 11:30 p.m. They could not fix the problem and said they would inform the front desk that we should be moved to a new room. The next morning I went to front desk and they had a different room for us. Now you cant tell me that room wasn't available when we checked in. Poor customer service!