Exterior

Reviews of Hampton Inn Livonia Detroit

2.5 out of 5
Hampton Inn Livonia Detroit
28151 Schoolcraft Rd, Livonia, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 845 reviews" "
Rating 8 - Good. 192 out of 845 reviews" "
Rating 6 - Okay. 70 out of 845 reviews" "
Rating 4 - Poor. 44 out of 845 reviews" "
Rating 2 - Terrible. 50 out of 845 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tajuana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! It has a pool and jacuzzi tub! It has hot breakfast and was clean and very quiet. The freeway noise was tuned out after I instantly fell asleep! I loved it and will book again!
Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have a car and didn't feel like going out. Food/drink delivered timely. Transport was quick. Breakfast buffet was perfect for me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Detroit Truck &

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Xiao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this place because it is close to the freeway, then realized a problem too late - the noise from the big trucks on I-96 at night could really mess up a much needed sleep.
Stayed 1 night in Apr 2024

2/10 Terrible

jamika

Traveled with family
Disliked: Cleanliness
Customer service was good but it was just too many people on the weekend in the pool area needs to work on the rules for the pool area
Stayed 1 night in Apr 2024

10/10 Excellent

LaSharron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great as always . I’ve stayed here multiple times
Stayed 3 nights in Mar 2024

4/10 Poor

Ilka

Traveled with partner
Disliked: Cleanliness
I did not like that they did not clean the room. They informed us that they only clean the room every other day. You had to go to the front desk to pick up your towels and ask them to come and remove the trash. They said this was part of their policy since Covid. Someone name Brittany sent a survey to fill out but never followed up. I was very disappointed and I am thinking about not renewing my membership with Hilton.
Stayed 2 nights in Mar 2024

6/10 Okay

Tamara

Stayed 2 nights in Mar 2024

2/10 Terrible

ABDULLA

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. We stay here on the every visit to this area.
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Pool had to be drained after the first night because watwr was very dirty. First room we got was not cleaned and smelled like Marijuana
Stayed 2 nights in Mar 2024

8/10 Good

Jimmy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks clean overall. I would expect the maintenance team to pay closer attention to the rooms. A light bulb in our room might have been out for months, just the bathroom fan was not working as well. Price was competitive and moderate. Will stay their again possibly.
Stayed 1 night in Mar 2024

2/10 Terrible

Monique

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rude and a waste of my time. I would never return here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location

6/10 Okay

Ann M

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Kurt

Liked: Cleanliness, property conditions & facilities
The hotel is nice and quiet and good for business travel. The breakfast was terrible with cold food and no options. They didnt have hot coffee ready to go and were out of creamer. I had a broken office chair and they seemed understaffed. Disappointed for Hampton
Stayed 1 night in Mar 2024

8/10 Good

Joan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent! Property was convenient location for our event.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property & rooms, friendly helpful staff, great breakfast, close to a lot of good restaurants & stores
Stayed 1 night in Feb 2024
Response from Baba Diaw on Feb 21, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our property and rooms clean, and that you enjoyed our friendly and helpful staff, great breakfast offerings, and convenient location near restaurants and stores. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know. Thank you for choosing to stay with us!Best,Baba DiawAssistant General Manager

6/10 Okay

HeiJuan, POWELL

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff were very nice and accommodating. However our room looks like the housekeeper did not clean at all. There were a sticky substance on the floor by the closet, some stains on the wall, a lot of crumbs by the TV. One of the pillows had an orange stain. Also the shower head was leaking water and dropped on the metal drain and it kept you up at night.
Stayed 1 night in Feb 2024
Response from Baba Diaw on Feb 21, 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the high standards we strive to maintain.Rest assured, we have addressed these issues with our housekeeping team to ensure that proper cleaning procedures are followed diligently. Additionally, we will promptly repair the shower head to prevent any further disturbances.We appreciate your kind words about our staff's friendliness and accommodation, and we regret that your overall experience was marred by these shortcomings. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved stay in the future. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to our management team. Thank you for your understanding.Best,Baba DiawAssistant General Manager

10/10 Excellent

Kyle

8/10 Good

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tomoya

Stayed 1 night in Feb 2024

2/10 Terrible

Skyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed at how friendly and attentive the staff is, from the front desk to housekeeping. On our first night, we didn't have hot water in our bathroom. I told the front desk about it and she took note and said she will notify maintenance. It was resolved very quickly.
Stayed 2 nights in Jan 2024
Response from Baba Diaw on Feb 21, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with the friendliness and attentiveness of our staff, from the front desk to housekeeping. Providing excellent service and promptly addressing any issues that arise is our top priority, and we're thrilled to hear that our team delivered on that promise during your stay.We apologize for the inconvenience you experienced with the lack of hot water in your bathroom on the first night. However, we're pleased to hear that our front desk staff acted promptly to notify maintenance, and that the issue was resolved quickly.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!Best,Baba DiawAssistant General Manager

4/10 Poor

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024

6/10 Okay

Stephen

Traveled with family and small children
Food was poor at best
Stayed 3 nights in Jan 2024

6/10 Okay

Marcella

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We arrived after check in and while the room was ready, our towels were not. They brought them up within an hour. There was not any coffee in the morning during breakfast. When asked if they were making more the response was that someone would look into it. They did not seem in a rush and I did not see them restock the coffee.
Stayed 1 night in Jan 2024
Response from Baba Diaw on Feb 21, 2024
Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Providing a seamless and comfortable experience for our guests is our priority, and we regret falling short of your expectations in this regard.We apologize for the delay in providing towels upon your arrival. While we're glad to hear that they were delivered within an hour, we understand that this wait was less than ideal and we will address this issue with our housekeeping team to ensure prompt service in the future.Additionally, we apologize for the lack of coffee during breakfast and the slow response from our staff when you inquired about it. Rest assured, we will investigate this matter further and take appropriate action to ensure that coffee is promptly restocked and readily available for our guests during breakfast hours.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best,Baba DiawAssistant General Manager

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Amenities

6/10 Okay

Natalie

Traveled with family
Liked: Staff & service, property conditions & facilities
Staff is excellent. Too many loud children in the pool for several hours, very annoying since the pool was a major reason we came.
Stayed 2 nights in Dec 2023
Response from Baba Diaw on Feb 21, 2024
Thank you for sharing your feedback with us, and we're delighted to hear that you found our staff to be excellent. However, we apologize for the inconvenience caused by the noise from children in the pool during your stay.We understand that a peaceful and relaxing environment is important to our guests, and we regret that your experience was disrupted by the noise. We will address this matter with our team to ensure that appropriate measures are taken to maintain a peaceful atmosphere for all guests, while still allowing everyone to enjoy our pool facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best,Baba DiawAssistant General Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.Convient,clean,comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

SHELLY

Stayed 2 nights in Dec 2023

2/10 Terrible

Gregory James

Disliked: Staff & service
I was a guest at the hotel on November 22 and 23rd, shortly after checking out Friday morning when I was headed to the airport I realized I left two articles of clothing in my rooms closet… I immediately called and spoke to a Rosa at the front desk, she represented that she would retrieve the items and return them to me via federal express for which I provided her my federal express shipping number. I returned my home after two days I reached back out to find status, I ended up calling every day three times a day , getting the runaround from everybody I would speak with nobody was responsive. I ended up speaking to Rosa almost a week after my stay she said she had not heard back from housekeeping… Simply passed it off total laziness as I see it terrible customer service. I will never stay at this facility again
Stayed 2 nights in Nov 2023

8/10 Good

Margaret

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I called to ask for an earlier check in, the lady at the desk way unhelpful and not at all friendly. We wanted to check into one of two rooms about 40 minutes early. When we arrived, the same lady told us there were no rooms ready There were just a few cars in the parking lot. She was actually rude to us. We were on our way to the funeral of my sister. On the other hand, the next day, the staff member, named Barbara, we helpful, pleasant, as she worked in the breakfast area. She really saved me from giving our experience a very negative score.
Stayed 1 night in Nov 2023

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, amenities
Room was never cleaned and available. Didn’t get moved to a new room until 9pm.
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Derek

Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities, room comfort
Concerns
The floor needing some futher vacuuming. There was some damage to the hinge which the closet/bathroom door slides on making it a little difficult to close the bathroom door the last few inches. Otherwise, a very comfortable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Keya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How clean and convenient it was for me to get to where I had to go.
Stayed 2 nights in Sep 2023

8/10 Good

Keith

Traveled with partner
Disliked: Staff & service
I think room-service such as new towels and bed being made should be completed daily. Even when asked they would not comply. They told us to put our old towels outside of our room door and they were still there 24 hours later.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mamoun

Stayed 1 night in Oct 2023