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Reviews of Hilton Garden Inn Detroit/Novi

3 out of 5
Hilton Garden Inn Detroit/Novi
27355 Cabaret Drive, Novi, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olanrewaju

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and tidy. The staff was pleasant
Stayed 2 nights in May 2024
Response from Brandon W. on May 7, 2024
Thank you for your feedback

10/10 Excellent

CHRISTOPHER, Rowlett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 3 nights in Apr 2024
Response from Brandon W. on Apr 30, 2024
Thank you for your feedback

4/10 Poor

Michael

Traveled with partner
We had to shorten our stay due to a medical emergency and we could not get a refund for two nights we could not stay.
Stayed 3 nights in Apr 2024
Response from Jessica on May 9, 2024
Prepaid reservations are non-refundable. However, if you call the hotel directly, we can see if there is another possible solution for you.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk (Jessica) was so friendly and completely amazing. This is a rare experience these days.
Stayed 1 night in Apr 2024
Response from Brandon W. on Apr 23, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Margaret

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 2 nights in Apr 2024
Response from Jessica on Apr 20, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Albert B

Traveled with family
It was in a convenient location to shopping, restaurants. I didn't like the range of services in hotel: like housekeeping services.
Stayed 3 nights in Apr 2024
Response from Brandon W. on Apr 10, 2024
Thank you for your feedback. We apologize for your experience in regards to housekeeping. We hope you decide to give us another chance.

8/10 Good

Ryan

Disliked: Staff & service
The restaurant wasn’t open the days we stayed Sunday evening and Monday. The only saving grace was a cross the street there are a couple restaurants.
Stayed 1 night in Mar 2024
Response from Brandon W. on Mar 30, 2024
Thank you for your feedback. I apologize for the bar not being open during the time that you were here. Hope to see you again soon.

10/10 Excellent

Monicque

Stayed 3 nights in Mar 2024
Response from Brandon W. on Mar 31, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brandon W. on Mar 12, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Samantha

Stayed 2 nights in Mar 2024
Response from Brandon W. on Mar 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon W. on Mar 12, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Stefan, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come to Michigan I always stay here! Very nice and clean, staff is excellent. In a good safe area, walking distance to local shopping centers and a movie theatre.
Stayed 2 nights in Feb 2024
Response from Brandon W. on Feb 21, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Doris

Stayed 2 nights in Feb 2024
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude employee
The guy at the front desk was rude and seemed like he was not happy to be working there. I threw something away in the trash and he then proceeded to ask me if there was a trash bag in the can like questioning me. Of course there’s a trash bag and if there wouldn’t have been what was he going to do make me take my trash out??? It was rude especially because he said it loud like I was an idiot who would do that. He was training another employee at the time I think and I told the white guy “ of course there’s a bag in there??!!!! I also interacted with this African American male on a different day and he was not friendly at all. I don’t think he enjoys his job
Stayed 5 nights in Jan 2024
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. I do apologize that this was your experience with us. We will bring this to the associates attention. Hope you decide to give us another chance.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean accommodations
Stayed 1 night in Dec 2023
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Brandon W. on Feb 7, 2024
Thank you for your feedback. Hope to see you again soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk clerk was friendly and helpful. The room had an odor and could have been cleaned better. I stayed with my family and felt like the bedding wasn’t changed from the previous stay.
Stayed 1 night in Jan 2024
Response from Brandon W. on Feb 2, 2024
Thank you for your feedback for your stay. I apologize if we did not live up to your standards. Is there any way we can make this right? Please contact us at the hotel so we can discuss this.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brandon W. on Feb 2, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon W. on Feb 7, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

karie

Stayed 1 night in Jan 2024
Response from Brandon W. on Jan 31, 2024
Thank you for your feedback. Hope to see you again soon!

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Shannon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Do wish there was complimentary breakfast though.
Stayed 2 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Glad that you enjoyed your stay. We do have rate plans where you can included breakfast in your rate if you decide to book with us again.

8/10 Good

Ryan

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room had some stains. Heat fluctuated in room a lot
Stayed 3 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Hope to see you again soon

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Karyn Lynne

Stayed 3 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Jo Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and very nice staff. I stayed the night of NYE - I explained that I was planning on a quiet night, and they gave me a top floor room at the end of the hall. I was also allowed to check in an hour early, and checkout was quick and easy. Will definitely book here again.
Stayed 3 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, best customer service. I felt very welcome.
Stayed 4 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Usman

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

2/10 Terrible

Connie

Stayed 1 night in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Is there anyway we could have made your stay better? Please contact the hotel so we can get some feedback.

2/10 Terrible

MaraNita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This trip was horrible I’m trying to reach you all right now for a refund I was put on a floor with a team of teenage boys that banged on my door and ran at least 10 times triggering my grandsons adhd Asperger’s syndrome I requested another room and was put next door to a crying baby all day and all night and I have to drive another 12 hours
Stayed 1 night in Dec 2023
Response from Brandon W. on Jan 31, 2024
Thank you for your feedback. I do apologize that this was not a good stay for you. We tried our best to keep the team in line with the noise complaints. We hope that you will consider staying with us again and give us another chance

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Staff super friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Shanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback. Hope to see you again soon!

4/10 Poor

Pamela

Stayed 18 nights in Nov 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novi Solo Mission
Hilton Garden Inn in Novi was a wonderful stay. The receptionists to the bartender (Tica) were all SUPER friendly and accomodating. I loved the festive feel of the lobby for the holiday season. Nothing but good things to say regarding my stay!
Stayed 2 nights in Dec 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 13, 2023
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Taneasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brandon W. on Dec 13, 2023
Thank you for your feedback. Hope to see you again soon.

10/10 Excellent

Clinise

Liked: Cleanliness, property conditions & facilities
Very nice from checking in to check out!
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 11, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Kay

Traveled with family
Liked: Amenities
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Laron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 11, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

David, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure when I book a room here and I enjoy that everything you would like to do is very close by👍
Stayed 2 nights in Dec 2023
Response from Jessica on Dec 5, 2023
Thank you for staying with us. We are happy you enjoyed your stay. Please come again soon.

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient place to stay.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 29, 2023
Thank you for staying with us. We hope you come back soon!

8/10 Good

Dana

Stayed 2 nights in Nov 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jessica on Nov 24, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alexis, Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely had the best check in, and to be asked which floor id like to stay on was a surprise and a pleasure to here; the staff is friendly, knowledgeable, and helpful; the rooms are clean, beautiful and I could relax and enjoy my 2 day stay I would recommend this hotel if you are going out to Novi for a couple days.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 18, 2023
Thank you for staying with us. We are so glad that you enjoyed your stay. Please come again soon.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff are helpful and nice.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 18, 2023
Thank you for staying with us. We really appreciate your feedback! Please come again soon.