Ratings based on 770 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Worst customer service

Posted Jul 25, 2016
I had a terrible experience at this hotel. The room was clean and I can't complain about the bed/linens. My major complaint was with the service. My husband and 4 month old came with me for a business trip. First, we arrived late at night and it took forever for someone to come outside to do our mandatory valet. Next, the gentleman helping me with my bags left me in the lobby with a screaming baby and a carrier full of bags. I was so desperate to get my son to the room to feed him I tried to push the carrier myself. It was broken so I ended up leaving it in the hallway with all my things on it just to get my son to the room. No one at there service desk or restaurant attempted to help me. I tried calling the front desk when we got to the room bevause it said online there would be a fridge available, nothing. The person at the front desk tells us thw fridges are locked in a room and the key is lost and only one person has access. I said i specifically asked about a fridge because I have breast milk to store. No help. Then, in the morning, we called down 20 minutes before I needed to leave for my interview to request our car from valet. We walk down, no car. No valet. We ask the front desk. It then takes another 10 minutes to get our car making me late for my interview. This happened every time we attempted to leave the hotel. I just can't say enough how poor the customer service was. I've never taken the time to write a review before, but I felt I must warn others.
2 out of 5
by A verified traveler from Northville, MI

Multiple complaints went unaddressed and or ignore

Posted Jul 19, 2016
Pros: Leaving
Cons: Mattresses, ice machines, cleaning, mentioned above.
Upon arrival we were downgraded to a smaller room since they were over booked. Got to the room, old take-out containers were left in the room. A call to have this addressed was ignored, though they told us someone would come and address it or we could get another room. Nothing happened. Neighbors were loud, verbally abusive to us banging on the door, walls, and screaming for no apparent reason. We asked the front desk to address, and again seemingly ignored. No fridge, air conditioning control, bad mattress and the whole while due to the circumstances, were questioned the cleanliness of the room. Who doesn't have an ice machine on each floor? Will not recommend this hotel to anyone.
3 out of 5
by A verified traveler

Posted Jun 10, 2016
One night stay for business. Was just fine for one night
4 out of 5
by John from Fort Lauderdale

Upscale old world value

Posted Apr 13, 2016 on Hotels
Quick overnight business trip at Henry Ford Health. Close proximity.
4 out of 5
by A verified traveler

Great deal in midtown

Posted Apr 10, 2016 on Hotels
Neighbourhood was in walking distance to everything midtown (if you don't mind a 20 minute walk, which we enjoyed). Walked to the university and museum area no problem and the univerisity area had loads of hip restaurants to chill with local craft brews and easily findable vegetarian meals. The valet was a little disorganized, but it was fine. Felt like a very safe neighbourhood (its near the university). Nice comfortable room. The room service was fine as well. Never ate in the restaurant because there were plenty of other options just a 5 minute uber away.
4 out of 5
by Tonya

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
4 out of 5
by ANDREW from Midland

Posted Apr 3, 2016 on Hotels
Pretty decent for Detroit
5 out of 5
by Aaron

This traveler left a rating score only Posted Apr 2, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Mar 30, 2016 on Hotels
The front desk staff were great and helpful with directions etc. The only 2 issues were the lack of sound-proofing between the rooms and, when I checked in, there were no toiletries (soap, shampoo, condition, lotion etc.). I let the front desk know and they immediately sent someone up but she only brought bar soap.
4 out of 5
by Mark from Dayton Ohio

St Regis Detroit

Posted Mar 19, 2016 on Hotels
Good as always. Old historic hotel. The facade of the hotel has been renovated. The inside could use some updating but clean. I stay here regularly when I come to Detroit. Lacks the glam of the downtown hotels but price is normally right.