Ratings based on 905 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Cincinnati, OH
Broken air conditioning unit
Posted May 31, 2017
Pros: Location
Cons: Room cleanliness and a working air conditioning unit.
The hotel itself is decent and the location was perfect for our trip. However, the air conditioning unit in our room was not working. I placed several calls to the front desk and was advised that they would be sure to send the maintanence man to fix it once he was in. I assume he never showed up to work, because our issue was never addressed. The only thing the front desk offered was a box fan that essentially blew around the stale air of the room. Upon checking out they did take care of my valet fee for the inconvenience. However, a room upgrade, or an acutal attempt to fix the unit would've been much more appreciated. Not to mention made for a much more comfortable stay.
Comment from Hotel Management
Jun 6, 2017 by Donna R., Hotel Management
Thank you for taking the time to provide feedback regarding the issue you had with the air-conditioning unit and the response from our staff. Your comments will be discussed. We apologize your stay wasn't as comfortable as it should have been and we couldn't offer an alternative.
by A verified traveler
Average hotel terrible staff
Posted May 31, 2017The hotel room was clean and comfortable, so if this is your priority I would tell you to book it if you aren't looking for a a more expensive higher star option. However, the staff at this establishment were extremely unprofessional, unfriendly and incompetent. Not one person greeted my friend and I staying here every time we walked in and out. They didn't even make eye contact. One day we were waiting to be helped at the front desk to change to a king bed (booked a king bed and got a full size and paid same price!!) the woman named Chelsi was so overwhemeled speaking to someone on the phone making rude faces for them to hurry up. When she finally was able to help us she wasn't helpful at all and kept telling us to give her 10 mins, which turned into 20, to 40 to 3 hours. Finally we called her from our room to see if she switched us yet and she put us on hold then hung up the phone. When we called her back to tell her to call us when it's changed she was acting all frantic and never called us back. If you want to stay in a hotel with all incompetent employees then stay here.
Comment from Hotel Management
Jun 6, 2017 by Donna R., Hotel Management
We appreciate you taking the time to provide comments regarding the interaction and the type of service provided by our staff. Your feedback is important to us and it will be discussed in an effort to perfect the service and common courtesy we want all guests to receive. Thank you.
Recommended
for Everyoneby A verified traveler
It was convenient to where my son's graduation was
Posted May 17, 2017
Pros: I liked the look of a old grand hotel.
Cons: microwave and refrigerators in the guest rooms.
The stay was nice, however, there were no amenities such as refrigerator or microwave in the rooms because they wanted you to come to their restaurant. It was not convenient late at night. Also the toilet seat was broke
Recommended
for Everyoneby A verified traveler from Saginaw MI
Ok, except for heating/cooling
Posted Apr 17, 2017Nice hotel, friendly staff. We were extremely uncomfortable due to the air conditioning not working and the heat seemed to never go off. Had to open the window but there was no screen so anything could've came in. Those were my only qualms about my stay.
by January
Unsatisfactory
Posted Mar 30, 2017 on HotelsRooms could use some modernizing, tub stopped up while showering, restaurant prices expensive and not enough variety to choose from. Price was good for location.
Comment from Hotel Management
Apr 1, 2017
Thank you for the feedback.
by A verified traveler
Posted Mar 29, 2017 on Hotels
It was nice and basic.
Comment from Hotel Management
Apr 1, 2017
Thank you for the 4 out of 5 star review!
by Elizabeth
Don't Stay
Posted Mar 28, 2017 on HotelsThe front desk staff were not polite or professional when we arrived. We had no hot water in our room at all. This was clearly a party hotel. There were people yelling and running around all night and into the morning and I didn't go to bed until 1:30 am.
Comment from Hotel Management
Apr 1, 2017
Thank you for the feedback. We strive for all our guests to have a memorable experience and will take this opportunity to learn and grow from your experience to better ourselves.
Recommended
for Everyoneby A verified traveler
Decent
Posted Mar 17, 2017Didn't arrive into town until after 2:30 am. Front desk could not find my reservation by name when i called to tell them i was still coming before the 3am deadline. The expedia rep had left a letter off the end of my name.. Almost missed my room for the night
Comment from Hotel Management
Mar 25, 2017 by Josh, Director of Operations, Hotel Management
Thank you for your comments and feedback on your stay here with us.
by Jessica
A great stay in Detroit
Posted Mar 15, 2017 on HotelsWe had a really great experience with the building and the staff. At times, service tended to feel slow when we were in a rush, but otherwise would definitely return.
Comment from Hotel Management
Mar 25, 2017
Thank you for posting about your experience. It is feedback like yours that allows us to continuously improve the level of service that we provide to our guests.
by Lisa
Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017
Thank you for the feedback!