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Reviews of Hyatt Place Detroit/Livonia

3 out of 5
Hyatt Place Detroit/Livonia
19300 Haggerty Rd, Livonia, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judy and Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy Hyatt Place. Rooms are consistently clean and comfortable.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Judy and Jerry, it warms our hearts to hear that you both had a delightful stay at Hyatt Place Detroit Livonia. We're thrilled that you found our rooms to maintain the consistency in cleanliness and comfort that we always aspire to provide. We thank you for your feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a quick stay. Breakfast was good!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 8, 2024
Juan, it's wonderful to hear about your satisfactory stay at Hyatt Place Detroit Livonia. Our team always strives to ensure your comfort and convenience, which includes providing an enjoyable breakfast. We're glad to hear that we matched your expectations and we look forward to the opportunity to host you again soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought for my wife and I was the perfect location. Shopping and eating choices were easy to get to. The Hyatts' customer service was excellent. Our only complaint was the bathroom. It was small and the toilets were extremely short.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 6, 2024
John, we appreciate your positive remarks about Hyatt Place Detroit Livonia's strategic location and our top-notch customer service. On the other hand, we acknowledge your feedback about the bathroom dimensions and features. Please know, we continuously strive to improve our guest experience, and your notes are crucial to that process. We're looking forward to welcoming you back and hope to exceed your expectations next time.

8/10 Good

Stavroula

Nice hotel & staff - love that it’s right by restaurants and target
Stayed 1 night in Apr 2024

8/10 Good

Abdo

Liked: Cleanliness, property conditions & facilities
It was good plase and clean rooms, but people in the dront desk not quite friendly with qusts and lots of time waiting for someone to come to front desk for us. But over alll very nice place to stay
Stayed 6 nights in Apr 2024
Response from Customer Service on May 1, 2024
Abdo, thank you for sharing your experience at Hyatt Place Detroit Livonia. We're delighted to know you enjoyed our well-kept rooms and found our hotel to be an enjoyable place to stay. Regarding your comment about delays at the front desk, we continually aim to improve our guest services and reduce waiting times. Your feedback is invaluable as it helps us enhance our guest experience. We hope to welcome you back in the future.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
April, we are thrilled to read that you experienced a tranquil and immaculate stay at Hyatt Place Detroit Livonia. We look forward to creating more positive moments for you in the future.

6/10 Okay

Juzar, Jericho

Traveled with partner
Did not get the type of room that was paid for
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Juzar, thank you for sharing your experience. It's disappointing to hear that the room type didn't meet your expectations. As a hotel, we strive to meet all our guests' accommodation needs as accurately and timely as possible. We appreciate your patience and encourage you to always bring any concerns to our team members during your stay so that they have an opportunity to rectify the situation immediately.

8/10 Good

Brian

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Hotel was a good location and quiet.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Brian, it's great to hear you appreciated the convenience and tranquil setting of Hyatt Place Detroit Livonia. We're delighted your stay was enjoyable and comfortable. Thank you for choosing us and we hope to see you back soon!

8/10 Good

Navid

Business traveler
Liked: Cleanliness, staff & service
Na
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for taking the time to share your review with us, Navid!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Detroit Livonia. Thank you and have a wonderful day!

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for taking the time to leave us a 4/5 rating, Melinda!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Place Detroit Livonia.

2/10 Terrible

Ahmed Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ahmed, we're sorry to hear that your recent experience did not meet your expectations. We value your feedback and we're dedicated to improving all aspects of our guest experience. We hope you will provide us another opportunity to offer a more satisfying visit.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is near various restaurants and entertainment venues.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Christopher, it's wonderful to hear that you appreciated Hyatt Place Detroit Livonia's prime location near a variety of dining and entertainment establishments. We hope your stay with us enhanced your overall experience in the area. We are eager to have you as our guest once again in the future.

4/10 Poor

Virginia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service
I had bed bugs and the staff was very standoffish! They need to put that there is a $150 deposit as well in the policies page! I ran out of soap halfway through my stay and the shower curtain didn't work!
Stayed 3 nights in Apr 2024

6/10 Okay

Otis

Traveled with family
Liked: Cleanliness
we requested extra pillows twice and never received them in 4 days
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Otis, we value your feedback and it's disappointing to hear your request for additional pillows was not met promptly during your stay. We strive to be attentive and responsive to our guests' needs, and it seems we fell short in this regard. Your experience helps us to grow and we thank you for bringing this to our attention. We hope to have another opportunity to serve you better in the future.

8/10 Good

Melissa

Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Melissa, thank you for your Expedia review. We're delighted to know you had a positive stay at Hyatt Place Detroit Livonia. It's our delight to meet your expectations and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Branden, Redford

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Branden, it's great to see your five-star rating of Hyatt Place Detroit Livonia. We're delighted you had a wonderful experience. Our team members hope to welcome you back for another pleasant stay soon.

6/10 Okay

Jeremy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Thank you for taking the time to submit this feedback, Jeremy.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Neha, thank you for your wonderful rating for Hyatt Place Detroit Livonia. The team is pleased to see you had a positive experience. We hope to welcome you back in the near future for an even better stay. Safe travels!

8/10 Good

Gregory Ambridge Beckman,

Traveled with partner
Liked: Staff & service, amenities
Staff (especially Aaron) was courteous and helpful, but housekeeping had trouble keeping up with cleaning rooms. Ours wasn't refreshed until 4:30-5:00 PM each day, and the last day was missed entirely.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Gregory, it's always great to hear that guests like yourself have had pleasant interactions with our team members, like Aaron. We acknowledge your comments about our housekeeping services and assure you that we always strive to exceed guest expectations. We understand the importance of a well-maintained room, returned in a timely manner each day for the comfort of our guests. We value your feedback and will certainly use it to refine our operations. The Hyatt Place Detroit Livonia team looks forward to providing a seamless experience on your next visit.

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel had a modern look which I like. The staff were very nice and helpful. The complimentary breakfast had a nice variety. Some things could have been better. There was a few spots on the carpet in my room that looked liked old gum that never came out. The bathroom layout was weird because the door barely closed due to the toilet being very close to the door.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Christopher, we're delighted you enjoyed our up-to-date hotel style and quality service provided by our team members during your stay at Hyatt Place Detroit Livonia. We're happy to know that our complimentary breakfast was to your liking. Your feedback is essential, and we take note of your observations regarding the room's condition and unusual bathroom layout. We ensure all our guests have an enjoyable experience, and we hope to host you again in the near future for an even better experience.

8/10 Good

johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Thanks for the 4/5 rating, Johnny!We're happy you had such a lovely stay at Hyatt Place Detroit Livonia! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Very comfortable bed. Quiet location. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Dawn, it's fantastic to hear you enjoyed your stay at Hyatt Place Detroit Livonia. We're delighted you appreciated our spacious rooms and comfortable beds in a serene setting. Your warm endorsement means a lot to us. We eagerly await your next visit!

10/10 Excellent

Donald Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Donald Charles, we are thrilled to hear about your positive experience at Hyatt Place Detroit Livonia. Our team is consistently dedicated to providing an excellent stay and we're ecstatic that you felt that! We eagerly anticipate your next stay.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Vicki, we're thrilled to hear you enjoyed your stay at Hyatt Place Detroit Livonia as usual. Thank you for your support and we look forward to welcoming you back.

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms .. near alot of restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Sheldon, thank you for your feedback. It's great to hear you appreciated the room size at Hyatt Place Detroit Livonia. Isn't it wonderful to have a variety of dining options nearby? We hope to welcome you back soon.

10/10 Excellent

Tyra

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for sharing your perfect rating with us, Tyra!It's wonderful to see how much you appreciated your time at Hyatt Place Detroit Livonia! We want everyone to feel right at home at Hyatt Place Detroit Livonia. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the accommodations and the area
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Laura, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Detroit Livonia. We are pleased that the accommodations and surrounding area were to your liking. We strive to provide an exceptional experience and we are glad we lived up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Taylor, Monroeville

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property does not have a active pool. And they sent me to lifetime fitness to use their facility for their pool. They said that the Hyatt guest we're not welcome during the weekends F-Sun. So, I wasted my money because I only bought it so we could go swimming.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Taylor, it appears that there were some challenges regarding pool access during your stay. While the pool situation is typically well received, it's unfortunate to hear that it didn't meet your expectations. However, the experience you've described certainly doesn't align with our usual high standards of service and guest satisfaction. We strive to ensure each guest's enjoyment and are currently working on ways to enhance our pool service offerings. It is our goal to provide accommodations that suit each guest's needs, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Chrishaun, Royse City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Chrishaun, it's genuinely fulfilling to know you had an enjoyable experience at Hyatt Place Detroit Livonia. We can't wait to welcome you for another pleasant stay.

8/10 Good

Onaala

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful! Shower needed fixing
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Onaala, it's great to know that you appreciated the friendliness and helpfulness of our team members at Hyatt Place Detroit Livonia. We understand that there may have been an issue with your shower. Please rest assured that we're committed to ensuring our facilities are pristine and fully functional. We hope to see you again soon under even better circumstances.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Heather, thank you for choosing Hyatt Place Detroit Livonia. It's wonderful to see you enjoyed your stay with us. We value your feedback and look forward to your return visit.

4/10 Poor

Patricia

Traveled with partner
Disliked: Staff & service
The property was convenient to where I was visiting. I did not like the fact that I had to pay one hundred dollars (which they have not refunded yet) for a damage deposit. Also, they did not have anyone to clean the rooms on Saturday and had no towels to replenish the soiled ones. I was told that they were short on staff. I expected better from my stay there and I want my damage deposit returned. It has been close to a month since my visit. I would not stay there again.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Hello Patricia,Thank you for your feedback regarding your stay. All additional authorizations are released upon check-out and timeframe is dependent upon the banking institution. Please reach out to the property management team to assist with the release if it has not cleared on your end. Thank you again for your feedback.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location and friendly staff
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 28, 2024
David, we're thrilled to know that you appreciated the cleanliness and convenient location of Hyatt Place Detroit Livonia. It's a delight to hear that our team members were able to provide you a friendly experience. We can't wait to welcome you back soon.

10/10 Excellent

Ping, South Bend

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Ping, it's fantastic to hear that you had an exceptional experience at Hyatt Place Detroit Livonia. We're delighted that our effort to provide first-rate services has worked in our favor. We appreciate your rating and look forward to serving you again in the future.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and affordable will be going back
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Luke, thank you for taking the time to share your positive experience at Hyatt Place Detroit Livonia. We're thrilled to hear that you found our hotel to be a nice and value-conscious choice, and are excited at the prospect of welcoming you back in the future.

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Run down and dirty. Shower is awful. Staff is alright. Had to pay $20 extra to check in an hour and a half earlier then check in time
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Amanda, we appreciate your feedback regarding your recent stay. It's unfortunate to hear that certain aspects, including cleanliness and the shower condition, didn't meet your expectations. Rest assured, our team takes these concerns very seriously and is always looking to improve. Regarding the early check-in fee, this is a common hotel practice to ensure rooms are properly prepared for guests' arrival. We understand your sentiments and genuinely hope you give us another chance to make a better impression in the future.

10/10 Excellent

Vicki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee were helpful, friendly and smiling. Check in was smooth and fast. Room was clean. Breakfast was yummy.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Vicki, thank you for sharing your excellent experience at Hyatt Place Detroit Livonia. It's delightful to hear that our team members provided helpful and cheerful service, enhancing your smooth check-in and comfortable stay. We are glad that you enjoyed our meticulously cleaned rooms and delectable breakfast. We eagerly look forward to your return visit.

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service
Overall, I have no real complaints about this hotel that I could make other than a few nitpicks. I think the rooms could probably use a renovation, and that the breakfast offered could do with a bit more variety. Still, for the price of the duration I stayed I was comfortable and didn't feel like I was staying at some low-end bargain hotel. I would probably stay here again if I visited Michigan again and picked Livonia as my home for the trip.
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 6, 2024
Brent, thank you for choosing Hyatt Place Detroit Livonia for your stay in Michigan. We appreciate your insightful feedback about the rooms and the breakfast selection. Your comfort throughout your visit is our highest priority and we're glad to hear we succeeded. We're looking forward to potentially welcoming you again on your next trip to Livonia.

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
David, we appreciate your positive feedback about your stay at Hyatt Place Detroit Livonia. We're pleased to hear that our location was convenient for your needs, and our team members left a positive impression on you. We look forward to hosting you again in the near future.

10/10 Excellent

Nick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couch was really comfy
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks for the fantastic rating, Nick!It's outstanding we could exceed your expectations during your stay at Hyatt Place Detroit Livonia. We're all looking forward to your next stay with us.

6/10 Okay

Starla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
We appreciate the feedback, Starla.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Sahar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 17, 2024
Sahar, it seems you had a less than satisfactory experience. While it's disappointing to hear that, we do appreciate your feedback as it helps us work towards improving. We hope we can welcome you back in the future to hopefully provide a more positive experience.

8/10 Good

Corey

Liked: Cleanliness, staff & service
The good: staff, cleanliness size of room and amenities. glad to see a bible The bad: the breakfast sausages was trash no microwave in room although they tried to get one but couldn’t find it? The tub needed reglazing
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Corey, thank you for spending your time to share this feedback about your recent stay at Hyatt Place Detroit Livonia. We're delighted to hear that you appreciated our cleanliness, spacious rooms, and amenities, as well as the presence of a Bible.We note your observations about the breakfast and absence of a microwave. Your insightful comments are valuable to us, aiding in continuous improvements. We're sorry to hear about the inconvenience you experienced regarding the tub; it's a detail we're looking into.We greatly appreciate your candid feedback and look forward to making your next stay more pleasant.

10/10 Excellent

Christian, Panama City Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. I particularly liked the breakfast, which was excellent. Good eggs and sausage and good coffee. The staff was friendly and helpful. Convenient to the highway.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Christian, thank you for your positive words! At Hyatt Place Detroit Livonia, we take pride in providing a delicious variety for breakfast and ensuring our team members are always there to assist. We're glad the strategic location added convenience to your stay. We look forward to welcoming you back in the future.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is all in all a pretty nice one. Only complaint is the hot water ran out while showering and there isn’t a pool at the location.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
Amber, thank you for sharing your experience at Hyatt Place Detroit Livonia. We're thrilled that you found our hotel pleasing. However, we regret to hear about the hot water issue. We continuously strive to meet your needs and expectations; therefore, your feedback is very important to us. While we indeed do not have a pool facility, we offer numerous other amenities that we hope would enhance your stay during your next visit. We look forward to serving you again.

8/10 Good

Martina

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Thank you for sharing your thoughts with us, Martina!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Detroit Livonia. Thank you and have a lovely day!

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Paula, it's wonderful to see your high rating for Hyatt Place Detroit Livonia. We're pleased you enjoyed your stay and hope to have the opportunity to serve you again in the near future.

4/10 Poor

Jeffrey

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Jeffrey, while it's disappointing to hear that your stay didn't quite meet expectations, we truly value the rating you've given us. Your feedback helps us target areas where improvement may be necessary. We assure you that we're committed to raising our service standards. We hope you'll reconsider staying with us in the future.

10/10 Excellent

William, Canton

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing, William!At Hyatt Place Detroit Livonia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Casha

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Casha, thank you for staying with us at the Hyatt Place Detroit Livonia and for taking the time to rate your experience. We're glad to know that you had a good stay. Your feedback helps us to continually improve our service and amenities. We hope to see you again soon.