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"Jacuzzi was out of order. I did get an email after booking so expected it to be a last minute technical fault. On speaking to permanent gym members was told it has not been working at all this year. They need to remove it from their amenities list. Also no robes as advertised."

"Excellent stay. Second time in this hotel and just as we remembered - good value friendly staff and very nice food"

"Lovely hotel Beautiful room upgrade a surprise so lovey thank you overlooking the pond & golf course. Breakfast sunday morning a nightmare no staff to assist, had to ask for cups, plates and fresh food as food was not being replenished quick enough for the amount of guests. Tables not being cleaned away lots of guests waiting around for stuff. 1 guy in the restaurant running around when others should have been more attentive and doing their job. Need more staff or Manager needs to have a word and get them moving!!"

"The room was slightly stuffy and couldn’t change the air con settings very easily. Other than that everything was spotless, the staff were helpful the lady who booked us in was great and ordered me a taxi for a specified time. A very pleasant stay."

"We came for the football on the Saturday and we was very impressed with the hotel, rooms were nice, decent bar, excellent breakfasts, although we didn’t eat in the hotel the menu was excellent and not overly expensive, and from what we saw people eating it looked very nice. As most hotels there always seems to be an issue with the breakfasts on a Sunday morning as they ran out of glasses for the juice, then had to wait 20 minutes for bacon, then the coffee machine ran out, but it does seem to be the norm at most hotels as this is something we always see. Having said that the young lady was running round doing her very best and was very polite and like I already mentioned the breakfast was well worth waiting for. Hopefully be back one day. "

"Great place, smart, clean and friendly staff."

"The food and drinks are excellent especially the breakfasts. Unfortunately the rooms are being refurbished over time and ours was particularly tired with a part of the window structure missing. Overall the hotel is in an ideal place for a stay in Norwich and I would use it again!"

"Perfectly nice all round."

"Relaxing, quiet clean room, staff very helpful, plenty parking, "