Terrace/patio
Check availability

Reviews of Courtyard by Marriott Dothan

3 out of 5
Courtyard by Marriott Dothan
3040 Ross Clark Circle, Dothan, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 231 out of 463 reviews" "
Rating 8 - Good. 136 out of 463 reviews" "
Rating 6 - Okay. 46 out of 463 reviews" "
Rating 4 - Poor. 30 out of 463 reviews" "
Rating 2 - Terrible. 20 out of 463 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bk on Mar 21, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business. Also, we look forward to your next arrival.

6/10 Okay

Ebony

Stayed 1 night in Mar 2024
Response from BKK on Mar 23, 2024
Good afternoon to you and thank you for taking the time to write a review. We appreciate your feedback and we appreciate your business.

10/10 Excellent

Chasity

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location!
Stayed 3 nights in Dec 2023
Response from BKK on Feb 5, 2024
Good morning to you and thank you for taking the time to write a review about your experience with us. We appreciate all feedback and shared your comments with our team. Thank you and thank you for your business.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Jan 2024
Response from BK on Feb 1, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
They have done a ton of updates but the walls a so thin!!! Could hear so many noises from people next to us. Usually we don’t have this kind of experience.
Stayed 1 night in Jan 2024
Response from bk on Jan 29, 2024
Good afternoon to you and thank you for taking the time to write a review. We appreciate you and your business. Again, thank you and we look forward to your next arrival.

6/10 Okay

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BK on Jan 23, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback. Again, thank you and thank you for your business.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
Great stay and service. We arrived late and the phones were down due to weather. They posted a personal number to be reached to open the door after midnight. Very helpful.
Stayed 1 night in Jan 2024
Response from BK on Jan 12, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your feedback.

8/10 Good

Rose E, Ocean Springs

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from BK on Jan 12, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Philemon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BK on Jan 12, 2024
Good morning to you and thank you for the review. We appreciate all feedback. Again, thank you.

10/10 Excellent

Jaketrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BK on Dec 7, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate you and you business.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, great rooms, comfortable beds and great linens.
Stayed 1 night in Nov 2023
Response from BK on Nov 30, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for business.

8/10 Good

Alan

Traveled with family
I have only two things to “complain” about: 1) very low water pressure for our showers. 2) no free coffee in the lobby and the same for breakfast! Everything is a la carte.
Stayed 1 night in Nov 2023
Response from BKK on Nov 28, 2023
Good morning to you and thank you for taking the time to write a review. Please know that we will be addressing your issue with our team. Thank you and thank you for your business.

6/10 Okay

Sandra

Disliked: Amenities
Stayed 2 nights in Nov 2023
Response from BK on Jan 12, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business.

8/10 Good

Natalia

Stayed 1 night in Nov 2023
Response from BK on Jan 12, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business.

10/10 Excellent

MICHAEL

Stayed 1 night in Nov 2023
Response from BK on Jan 12, 2024
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business. Again, thank you.

8/10 Good

Troy

Liked: Cleanliness, staff & service
Good location if you’re staying more than 1-day
Stayed 2 nights in Nov 2023
Response from BK on Nov 17, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from BK on Dec 7, 2023
Hello to you and thank you for taking the time to write a review .We appreciate you and your business. Again, thank you and we look forward to your next arrival.

10/10 Excellent

Hunter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lean good hitel
Wry clean very nice. Great sleep.
Stayed 1 night in Nov 2023
Response from BK on Nov 16, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Roma, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BK on Nov 16, 2023
Good morning to you and thank you for the review. We appreciate all feedback and grow with each experience. Again, thank you and thank you for your business.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from BK on Nov 7, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

4/10 Poor

Jeanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel does not standup to the Courtyard brand
Worse night’s sleep I have ever had in a hotel. Mattress was like a sleeping on a piece of wood. When traveling to an area I am unfamiliar with, Courtyard is a safe bet, not in Dothan, Al. The hotel is dated, amenities are minimal, even coffee isn’t offered in the lobby. They have a “Starbucks” where coffee can be purchased. However, the amazingly sweet employee hasn’t been properly trained in preparing some of the specialty beverages, so we had to get a refund. I most definitely will not stay at this hotel for future visits to Dothan, nor will I recommend.
Stayed 1 night in Oct 2023
Response from BK on Oct 23, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. We certainly want to apologize that you did not have a good stay with us and wanted you to know that we just completed a full renovation here at our hotel with the latest Marriott amenities. Again, please accept our apologies and know that we appreciate you and your business.

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from BK on Oct 23, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from BK on Oct 15, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate you and your business.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from BK on Oct 29, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the desk was friendly and check in was quick! Lobby and room were very clean.
Stayed 1 night in Oct 2023
Response from BK on Oct 9, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for business.

8/10 Good

Susan

Stayed 2 nights in Sep 2023
Response from BK on Oct 15, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Very run down hotel. Horrible moldy/musty smell in room. Had to go buy Febreeze. Old AC unit on block wall inside room. The vent of AC was very dirty. Expected so much more from Marriott. Very disappointing.
Stayed 1 night in Sep 2023
Response from BK on Sep 15, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and realized your response does not fit our hotel. We are thinking you have mixed us up with another stay on your travels. We just completed a FULL RENOVATION and the entire hotel is sparkling with all new Marriott amenities. Also, we do not have block walls in our guest rooms. Thanks.

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Property was good!
Stayed 2 nights in Aug 2023
Response from BK on Sep 4, 2023
Thank you for taking the time to write a review. We appreciate you and your business.

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and check in was easy. No more complimentary breakfast, so that was a bummer. All the pillows are too soft. Used 2 pillows. The bed feels soft but was a bit uncomfortable to sleep on.
Stayed 1 night in Aug 2023
Response from BK on Aug 28, 2023
Good morning to you and thank you for taking your time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

2/10 Terrible

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hidden truth
We found several roaches on the wall and floor. When we told the front desk the lady told me “they have gotten worse since they put down the new mulch”. Did not apologize for the inconvenience. Due to the time of night we came in, finding another hotel was impossible. Next morning we found a roach in our suitcase. Our luggage stayed outside our house until we could confirm there were no roaches in our clothes.
Stayed 1 night in Aug 2023
Response from BK on Aug 22, 2023
Good morning to you and thank you for taking the time to write a review. Let me be the first to apologize to you and please know that is not the norm here at our hotel. We will be passing on your concerns to our management team to address. Again, please accept our apologies and know that we appreciate you and your business.

10/10 Excellent

Diann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, comfortable stay.
Stayed 1 night in Aug 2023
Response from BK on Aug 2, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

8/10 Good

Camille

Stayed 1 night in Jul 2023
Response from BK on Aug 22, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BK on Jul 23, 2023
Thank you for taking the time to post a review. We appreciate all feedback and shared your comments with our team. Again, thank you and thank you for your business.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Considering the hotel is under renovation it's pretty quiet. But great service. Raymond at the bar made an excellent chicken Caesar salad and the wine was cold.
Stayed 1 night in Jul 2023
Response from BK on Jul 19, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate you and your feedback.

2/10 Terrible

Melody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful 1 night stay.
It was an awful 1 night stay. It started out as now information on website that they were having renovations. Then the room wasnt ready when we got there after 3 pm. We only had 2 sets of towels for 3 people in a room asked for extra towels and housekeeper said they were short of towels because the construction crew was using them. The room next to me had a puppy in the room that whining all night and they told me it was a service dog. I told them no it was a puppy it was whining all night. It was unsafe because you had 1 way in and 1 way out due to the construction. The worst hotel stay of my life.
Stayed 1 night in Jun 2023
Response from BK on Jul 19, 2023
Good afternoon to you and thank you for taking the time to write a review. We certainly hated to hear that you did not have a good stay with us and apologize that we are under renovation. Again, please accept our apologies and know that we appreciate you and your business.

2/10 Terrible

Michael F

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in mid renovations and looks like an abandoned construction site from outside. The front door was closed off and the side door was left open (with no employees to watch it) workers renovating the building worked well into the night, hours after the signs said they would stop working. the same workers smoked right outside the side door which was right next to our room. the smoke smell in our room combined with the smell of mildew that was already there. The should close during renovations if this is how they renovate. I feel like I got scammed.
Stayed 1 night in Jun 2023
Response from BK on Jul 19, 2023
Good afternoon to you and thank you for your feedback. We shared your comments with our team and want to be the first to apologize to you. We are under renovation and we are looking forward to a new look. Again, please accept our apologies and know that we appreciate you and your business.

4/10 Poor

Jordan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Under construction - no warning.
The entire property was under construction and no warning was provided. The room above had workers stop I f around in it at 6 am, while my 8 month old tried to sleep. Our patio area was full of equipment and building supplies. The construction was not well kept and I severely doubt it was being done per Marriot Standards. I’ve attached images of the patio area which was extremely unsafe. There was a piece of machinery lifted up and holding a makeshift dumpster over our patio. Extremely unsafe and not what I was promised when I booked the room. Construction is understandable, this construction was unsafe and made my stay completely unsatisfactory.
Equipment shown here is upholding a make shift dumpster that is suspended above our patio for the debris coming out of the room directly above ours
Stayed 1 night in May 2023
Response from BKK on May 25, 2023
Good morning to you and thank you for taking the time to write a review. We certainly hated to hear that you did not have a good stay with us and want to be the first to apologize. Currently, we are under renovation and our guest are excited to see the final results. Until then we apologize for the inconvenience and hope you will give us another try.

2/10 Terrible

Donald Kenton

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning
Just don’t do it! They claim that the renovations only affect the lobby and second floor. Just look at the photos.
Stayed 3 nights in May 2023
Response from BKK on May 18, 2023
Good afternoon to you and thank you for taking the time to write a review. As you can see, we are going through a full renovation and our guest has let us know that they can not wait to enjoy the final results. Let us be the first to apologize the inconvenience but know it will be worth it. If you are back in our area, please join us and enjoy our new look.

2/10 Terrible

Richard

Stayed 1 night in May 2023
Response from BK on May 17, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and shared your ratings with our team. Let us be the first to apologize and hope that you will give us another try in the future. Again, please accept our apologies and know that we appreciate you and your business.

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from BKK on May 9, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared comments with out team. Again, thank you.

2/10 Terrible

Mattie

Disliked: Cleanliness, property conditions & facilities, room comfort
Place is filthy Shower was moldy Carpet was dirty I know it’s being renovated but it needs to be condemned No breakfast Premium price for filth
Stayed 1 night in Feb 2023
Response from BK on Mar 3, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Currently, we are under renovation and we are looking forward to the final result. We think our Marriott family will be proud. Also, know that all Courtyards have a bistro and it is order and pay as you go. Give it a try on your next visit and you will know why it is so popular. Again, thank you and know that we appreciate your business.

6/10 Okay

John

Business traveler
Liked: Staff & service
This hotel is going through a renovation. Great location.
Stayed 2 nights in Feb 2023
Response from BK on Feb 19, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and we appreciate your business.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location
Stayed 1 night in Feb 2023
Response from BK on Feb 16, 2023
Good morning to you! Thank you for taking the time to take the Marriott survey. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

8/10 Good

DAVID

Stayed 1 night in Feb 2023
Response from BK on Mar 13, 2023
Good afternoon to you and thank you for taking the time to write a review about your stay with us. We appreciate all feedback and shared your comments with our team. Again, thank you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from BK on Jan 30, 2023
Good morning to you and thank you for taking the time to write a review about your stay with us. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

10/10 Excellent

Jacqueline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice and clean and in a safe area and close to everything. We only stayed one night and didn’t get to enjoy the indoor pool or fitness room but they looked very nice. The only thing I wasn’t thrilled with was the firm mattress but a lot of people like that.
Stayed 1 night in Jan 2023
Response from BKK on Jan 20, 2023
Good morning to you and thank you for taking the time to write a review about your stay with us. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer with Housekeeping was fantastic. Kept my room looking like the first time I walked in. Staff overall was very friendly and helpful.
Response from BKK on Jan 18, 2023
Good morning to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you know that we appreciate you and your business.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and clean. The staff was very helpful and professional.
Response from BK on Jan 7, 2023
Thank you for taking the time to write a review about your stay with us. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

10/10 Excellent

Kathleen, Slocomb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2022
Response from BK on Jan 7, 2023
Good afternoon to you and thank you for taking the time to write a review. We appreciate all feedback and shared your comments with our team. Again, thank you and know that we appreciate you and your business.

10/10 Excellent

Misty

Stayed 1 night in Dec 2022